Trusted Agent profile · Maidstone
★★★★★
168 reviews across 2 platforms
11, King Street, Maidstone, ME14 1PX
Ashton Burkinshaw's office in Maidstone, at 11, is rated 4.5 out of 5 across 168 reviews on two platforms, including 166 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleWe've had a really good experience with this estate agent, especially with Jason and Emma when things went wrong between the tenancies, they sorted it quickly and kept us informed. Would definitely recommend them as they did their own independent checks when the property was handed over.
Thank you Oliver Hill for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service and staffs are very friendly and polite. Jason from Ashton Burkinshaw helped me a lot in securing an apartment of my choice. I am pleased with their excellent service.All the staffs were extremely friendly and professional throughout the process
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJason of AB changed my orientations about letting agents.He’s so friendly always putting calls and emails through to make sure the process is seamless likewise other staff of the company unlike some letting agents that you will have to chase them with calls and emails. I have referred you to my friends
Thanks for the excellent 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a few viewings with Yaz. She was lovely and was happy to answer all my questions and really helped me get an idea of the property market. Would definitely recommend Ashton and Burkinshaw for any lettings!
1/5
GoogleWe have been letting through this agents for 2 years as tenants. As others mentioned, they have been helpful at first in organising the paper work and making sure that the references and other things went smoothly, so we can start renting the property. Sadly, our experience with them have only gone down hill from there. In terms of facilitating any maintenance work to the property they have not been very helpful with some repairs waiting to be done for extensive periods of time. I was going to let this unprofesional treatment slide but the last straw has been drawn at the end of our tenancy agreement. The agents have failed to facilitate negotiations between us and our landlord in regards to our deposit. They managed to do so by withholding important information passed on by the landlord that we woud have never found out about if it wasn't for us contacting him directly. Furthermore, after finally agreeing on terms of deposit return it has taken them two weeks and our multiple phonecalls to finally have the transcation processed (the agent dealing with our case left on anual leave and nobody was actively dealing with it) so in result it has all together taken 5 and a half weeks to have our deposit returned. Overall, very unhappy with the service they provided us with and that we had to pay for as part of our rent. Do not recommend them as a tenant.
Hi Ida Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleWe started to let with Ashton Burkinshaw recently and so far great experience. We were looking for a place for some time and spoke with different agents and none of them was as nice, friendly and professional as Jason from A.B. BTW. Thanks for Welcome gift :)
Thank you Tomasz for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
1/5
GoogleDishonest and unprofessional, avoid. Not even worth one star. Having rented my house out through Ashton Burkinshaw I have found them dishonest and unprofessional. When I raised the complaint through countrywide they did not investigate properly and just wanted to fob me off. I have other houses rented through other agents. These other agents might not be earth shattering in their performance but at least they are honest and open. Avoid Ashton Burkinshaw at all cost. In respect to the response that the company has posted here. Just empty words. The complaints procedure through countrywide is not professional and their second investigation contradicted the untruths and misleading statements of the first one. The FOC property visit they offered me missed parts of the house and they couldn't be bothered to respond and go back to do properly. At the end of the process its is fair to say they didnt really care and just wanted to fob me off. My view of avoid at all costs still stands
Good Morning, We are deeply sorry to hear this. It is imperative that 5* service and communication is provided at all times to our customers. We are sorry to see that you are dissatisfied with the response you received regarding your formal complaint. I would like to assure you that all feedback is taken very seriously and thank you again for taking the time to leave this review.
5/5
GoogleFantastic service from Ellie at Ashton Burkinshaw. Always really clear, proactive and reliable getting me the best outcomes for my properties and finding me the best tenants.
Thank you for leaving us your superb 5* review Dylan. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe started to let with Ashton Burkinshaw recently and so far great experience. We were looking for a place for some time and spoke with different agents and none of them was as nice, friendly and professional as Jason from A.B. BTW. Thanks for Welcome gift :)
Thank you Tomasz for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
1/5
GoogleAt the start very good until we got the keys to our flat. Since then load of issues including Windows that don't shut or lock leaving our flat unsecured just keep getting told the landlord don't what to spend any money on it, so why are you dealing with landlords that can't maintain there property but you're still ok taking our money every month. Keep well clear once you sign they don't want to know. My score - 10 .
Hi Roy, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. The repairs were carried out 2 weeks ago and we have placed two new lockable handles with keys and some draft excluders were fitted to make it tight. The contractor asked you before leaving if everything was satisfactory and it was reported back to Property Management that it was. If you ever have any other issues please do not hesitate to contact us at the branch. Many Thanks, Branch Manager
1/5
GoogleI knew Ashton Burkinshaw were bad, but thought under new management they will be better. I was wrong. As a landlord, if you're looking for estate agents who will ignore you and your complaints and lie about not getting letters or emails you have sent, and then blame Covid for everything, they are for you. I wouldn't recommend them to anyone
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWent to view a property on Saturday, Luke provided a knowledgeable and friendly professional presence. He listened to my questions and concerns, answering them thoroughly. Communication with Luke after the viewing and through the offer has been transparent and timely. Likewise speaking with Emma this morning, who was friendly and accommodating. Handover and collaboration are clearly effective as she was able to handle my call with minimum fuss.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLovely ☺️ overall experience
Hello Adetoun, Thank you so much for your lovely review and the 5* rating! We're thrilled to hear that you had an overall great experience with us. Best wishes, Lucy, Customer Relations Team
2/5
Googlei would not recommend anyone to use this letting agent you have to chase then to get things done wait for ages then end up having to do it out of your own expense, trying to get hold of the person who is dealing with you is impossible they say they will ring you back and you wait days to hear from them they are by far one of the worse company's i have dealt with in my life
Hi Craig, thank you for posting your review. We take all of our reviews very seriously and we are sorry that the service you received at our Ashton Burkinshaw branch in Maidstone did not meet your expectations. All feedback is important to us as this helps us improve our customer experience and our branch to customer communications. We have made many changes to our property management processes to further improve our service. If you would like to discuss your concerns in more detail, please do not hesitate to contact the branch on 01622 619396.
5/5
GoogleThis is my second place renting through them ,and I really recommend them ,they explain everything you need to know making your moving process smooth.Big hugs to everyone from there I really love my new place xx
Many thanks Mihaela Georgi for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service I received was exemplary and although the staff were friendly they remained professional. Their responses to queries were speedy and their understanding of my situation and how advice was 2nd to none. I wouldn't hesitate recommending Ashton Burkinshaw to anyone looking to rent.
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleCan not recommend this company high enough! Aston Burkinshaw has been a tremendous help with all of our queries. Our estate agent, Ellie, has been an amazing help throughout this journey. They've gone above and beyond to make it a smooth transition for us.
Thanks Gavia for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a really good experience with Ashton Burkinshaw. They were on top of their email game, always replying promptly. Plus, they were always patient and made me feel welcome. Definitely a solid choice for anyone's letting needs. Would recommend! 👌🙂 …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThey are very helpful and supportive with renting a flat and they are very quick with viewings
5/5
GoogleReally friendly and professional. Well recommended. Thanks
Hello Adiba Anjum, Thank you for your wonderful 5* review! We're delighted to hear that you found our service friendly and professional. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a very tight timeframe to move & the team there made the process as expeditious & stress free as possible. I suffer with anxiety, & they did everything to help me through the process. I cannot thank the team at Maidstone enough.
5/5
GoogleHad a wonderful experience with this agency They helped me so well Were available to help me through out I strongly recommend them
Hi Nzwisisai, thank you for your kind words and recommendation. We are delighted to hear that you had a wonderful experience with us and that we were able to assist you throughout. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with this letting agent, good communication and professionalism from start to finish. Ellie guided us through the entire process and made it super easy and stress-free!
Thank you for taking the time to leave us this amazing 5* review Holly Matthews. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat friendly service really helpful for first time private renting
Many thanks for the fantastic recommendation and 5* review. I have passed your flattering comments onto and the Maidstone branch. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
