Ashton Burkinshaw Maidstone reviews

★★★★★ 1/5

Google

As an overseas landlord I entrusted this firm with my property in maidstone, the arrangement went on for a number of years but finally it’s over. Based on my experience this letting agent are incompetent, unresponsive, negligent, incapable and unqualified. At the end of the tenancy my property was a disaster. Ashton Burkinshaw (Countrywide) expect you to follow their internal complaints procedure which is managed by themselves, so don’t bother and just go through the small claims court. This letting agent changed documentation, failed to issue documents, use Covid as an excuse, I paid for a fully managed service, my property at the beginning of the tenancy was in very good order but at the end a disaster, I was not there, the players were the tenant and Ashton Burkinshaw (Countrywide) the latter were appointed managers and failed miserably. Avoid this terrible and unprofessional company there are much better companies available like Bluebell.

John · 28 August 2023

★★★★★ 5/5

Google

Natalie has been amazing with our process so far to rent a property. She contacted us with a property she had in mind and has always kept us up to date and responded very quickly with any questions we have. She’s so on the ball! Thank you so much!

Peter · 28 August 2021

★★★★★ 5/5

Google

I had a smooth and professional experience with Yasemin. She was responsive, helpful, and made the letting process straightforward. Communication was clear, and any queries was handled promptly. Thank you for your support

Kavya · 24 August 2025

★★★★★ 5/5

Google

Thank you Jason, for professionalism, consistency, and assistance it was really great having to deal with you.

Tunrayo · 29 May 2024

★★★★★ 5/5

Google

From first meeting Jason Bryan at Ashton Burkinshaw to view our potential new house we felt, comforted and at ease. They helped us secure our new house with patience and loveliness. The team were great in processing things quickly and efficiently with no stress. Amazing all round to be honest. They have been communicative every step of the way up until their job was done. James and Mikaela

James · 29 March 2024

★★★★★ 1/5

Google

Don’t use this estate agents! Make sure you take full picture and keep it as evidence if you got a property from them, I got a flat from them and used it for two weeks, the flat was empty for the rest and I have them plenty of notice on moving. They took 7 months and gave me back £250 out of my deposit £1200. They unfairly deducted my deposit and very unprofessional. I WOULDN'T RECOMMEND THEM.

Theepan · 28 August 2023

★★★★★ 5/5

Google

Thanks for all the compassion, care and efficient communication, Ruby.

Saara · 16 February 2026

★★★★★ 5/5

Google

Just moved to the UK and had no trouble whatsoever getting a flat to rent in Maidstone with Ashton Burkinshaw. Suzanne and Kym were very professional and made the process clear and quick, facilitating an early viewing and an efficient move-in process. A pleasure dealing with them.PositiveResponsiveness, Professionalism

Adrian · 28 August 2020

★★★★★ 5/5

Google

Just had a phone call with Luke who helped with an issue from a tenancy from 2019. He was awesome helping me considering we left the property that year. they get 5 stars. Thank you Luke.

Chris · 28 August 2022

★★★★★ 1/5

Google

Went for a rented property via Ashton Burkinshaw and despite calling on several occasions and asking for an update I then get the update by seeing myself online the let was agreed which definitely wasn’t with myself. I then called them when it’s their responsibility to call me and let me know. I am disappointed with the service received and appalled that I was not informed appropriately when the decision was made.

Sara · 28 August 2023

★★★★★ 5/5

Google

The absolutely brilliant team made finding my new home very easy. Everything went so smoothly, it’s unreal. Very friendly, very responsive highly recommended

Andy · 26 March 2025

★★★★★ 5/5

Google

Never having gone through this procedure before I have to mention that I was impressed with the staff professionalism, helpful attitude and Phoenix in particular

Rob · 24 August 2025

★★★★★ 5/5

Google

Thanks to Jason for his immense support. Great personality and very Welcoming. Thanks once again J.

DORIS · 30 December 2023

★★★★★ 1/5

Google

Avoid them, this people are worthless and paid 100 times more than what they really worth. They are part of a bigger racket company called countrywide which pretty much own every estate agencies in the country a kind of mafia style business, able to dictate price and regulation on the sale and rental market all over the country Clients are just piece of meat to be cook, chew and spit as they are pleased. I have been renting from them for almost three years never a late payment no a call to make a repair in the flat, I took good care of the place where I was staying. Now a month after I handed over the keys I am still chasing them up for my lousy £660 deposit. After many calls to the agency and emails to them "owners" no one is capable to let me know what's going and all my emails got unanswered. The last update was "we are waiting for the landlord to get back to us". He must be dead. So I am in title to say that whatever they are paid per year it is way to much.

Nico · 28 August 2022

★★★★★ 5/5

Google

I am pleased with the services provided to me by this company especially the welcome gift

Wahab · 15 October 2025

★★★★★ 5/5

Google

Really helpful and friendly staff, made the process very smooth! Over the years of renting we have been through a lot of estate agents and Ashton Burkinshaw has absolutely been the best! Thankyou so much Emma and Ellie for all your help!

Olivia · 7 December 2024

★★★★★ 5/5

Google

Emma, Ellie and Tiffany are the most hard working and compassionate team, they strive for a quick and smooth process, regardless of obstacles that may pop up! The team are communicative and committed! A massive thank you to the team from my partner and I for making our rental time and move, with calm and collected demeanours even when the going got a bit tough!!

Mads · 2 October 2023

★★★★★ 5/5

Google

My experience with Aston Burkinsaw was excellent and perfectly professional and responsive to my requirements. Great sense of humour, charming, calming and very patient. Well done guys and thank you.PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 28 August 2021

★★★★★ 4/5

Google

Personally from previous experience I was unsure about trying Ashton Burkinshaw again as I had a negative experience previously. However, during my journey the past few days and the situation I have recently been put in everyone has been …

Charelle · 16 November 2025

★★★★★ 5/5

Google

Debbie was very helpful right from the start to assist with us securing a property, and very informative with the whole movePositiveResponsiveness, Quality, Professionalism, Value

Angeline · 28 August 2022

★★★★★ 5/5

Google

Natalie was lovely at helping us secure a house to rent remotely! She was always promptly responsive, polite and showed great professionalism. Highly recommend her as an agent.PositiveResponsiveness, Quality, Professionalism, Value

Kat · 28 August 2021

★★★★★ 5/5

Google

My experience with Ashton Burkinshaw has been fantastic. Emma, Ellie and Tiffany has quick responses made the entire process incredibly smooth. Emma, in particular, stood out for her super-friendly and understanding nature. Even though the process concluded months ago, she remains at the top of my list for someone I can rely on. Highly recommended!

Kaa · 30 December 2023

★★★★★ 5/5

Google

I have been dealing with Natalie walker throughout my dealings with the agency. Natalie has been more then helpful and very professional. Would definitely recommend this agency to a friend.PositiveProfessionalism

Soul · 28 August 2021

★★★★★ 5/5

Google

From the beginning through to the handing over of the keys was professionally done. Someone at the office was always willing to help with whatever questions we had. Well done to Jason Bryan for being so professional and helpful every step of the way.

Rodney · 28 June 2024