5/5
Natalie was brilliant - great help throughout. Couldn't have asked for more.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Trusted Agent profile
★★★★★
381 reviews across 2 platforms
25-29 Queen Street, Maidenhead, SL6 1NB
Roger Platt's Maidenhead office at 25-29 Queen Street is rated 4.4 out of 5 across 381 reviews on two platforms, including 367 Google reviews rated 4.5.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
Natalie was brilliant - great help throughout. Couldn't have asked for more.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Hazel and her team at Roger Platt have been fantastic. The process has been so easy for me and the whole team have gone above and beyond to help me let my property. I would whole heartedly recommend them to anyone in need of an estate agent.
5/5
Had a positive experience with the lettings team at Roger Platt. Our primary contact, Antony Miles, was very professional and proactive with communication.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
4/5
We have just purchased a house from Roger Platt and pleased with the service. Things dragged on a little as they always seem to but we very happy with the result. in particular Stuart Bock was brilliant. He really helped us make the purchase happen. Extremely professional, reliable and personable, I am grateful for his help and would highly recommend him to friends.PositiveProfessionalism
5/5
Very helpful and responsive through out the letting process. Particularly Natalie and Molly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Philippa and Petra were very professional and key to my purchase being completed. They were very proactive and were able to coordinate and motivate conveyancers who didn't seem to be able to deal with the market conditions. Without their efforts I have a strong feeling my chain would have fallen apart. I would not hesitate to recommend them.PositiveResponsiveness, Professionalism
1/5
Had a great experience when we moved two years Ago. Sadly wasn’t the same this time around, aside from under experienced staff who harass you when they need something done but tell you they’re too busy to respond to emails when you chase, roger platt have royally screwed us up by changing the service providers for gas and electricity at our new property. We didn’t realize but there is a clause they sneak into their contracts that gives Spark Energy consent to take over the services. Over 2 months since we moved and I’m still battling to sort things out, frustratingly I can’t even raise an issue with RP as the clause is in the contract which I signed!
Hello Petra, we're saddened to see that you felt our team deserved a 1 star review. Our time always prides themselves on the highest level of service to ensure everything runs as smoothly as possible. If you could email us further at Socialmedia@rogerplatt.co.uk our team will be able to look into this for you.
5/5
A big thank you to Shona at Roger Platt's for all her support in getting our flat viewed, sale agreed, and steered through the selling process. She kept us informed and chased up on our behalf when things got bogged down. Highly recommended.
5/5
After several difficult weeks trying to find a suitable rental property, Hazel & her team at Roger Platt Maidenhead were fantastically efficient in helping us secure a good place. The staff are friendly, approachable and responsive. Would recommend when looking for a let.
5/5
I had a fantastic experience with Roger Platt estate agents in Maidenhead. Special thanks to agent Natalie Fontenelle, whose dedication and professionalism made the entire renting process seamless. From the beginning to the end, Natalie's assistance was invaluable. I highly recommend Roger Platt and commend Natalie for her excellent service. Sergei
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
William was excellent. He provided exceptional customer service levels throughout my transaction! Grant put my home on the market and done a fantastic job - he made it look stunning. Highly recommended.
Hi Bradley, thank you for leaving a review with our Roger Platt Estate Agents in Maidenhead. We always love to hear that the team provided you with an exceptional service throughout the moving process and thank you for the very kind recommendation!
1/5
Rude, patronising and manipulative. Do not deal with them / William. I was looking to purchase a house through Roger Platt in Maidenhead and unfortunately had the misfortune of dealing with William as my point of contact. Rude, patronising and manipulative. The 3 words i'd use to describe him. 'I'm not saying you're naive, but this is your first house..' was my personal favourite from him. He would interrupt me over the phone, lie on behalf of the seller and was trying all the tricks in the book to make a quick sell. The house never went through in the end, we pulled out. Waste of time and money. I would STRONGLY recommend to avoid this estate agents, however if that's not possible - avoid dealing with William.
Hello, thank you for leaving a review. We are concerned about your feedback that we did not meet our normal high standard of service and would like to understand further. If you would like to get in touch with us on socialmedia@rogerplatt.co.uk then we will be more than happy to look into this.
4/5
Roger Platt are probably the best known agents in Maidenhead so you should consider listing your property with them. They were willing to refund my Purple Bricks fees so I was able to dual list the property with two agents for the price of one. Their knowledge of the local market and good levels of service are worthy of recommendation. Not sure how proactive they are at getting your property in front of potential buyers or chasing viewers for feedback / offers, I did feel I had to chase for feedback otherwise I'd hear nothing on occasion.
Hello, thank you so much for taking the time to review our Roger Platt Maidenhead team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
Made a firm offer of asking price, Roger Platts then ignored my calls also sent 2 emails connfirming my offer of asking price which were also ignored, absolutely unbelievable to be treated this way.. A week later they tried to contact me, saying the seller had been hard to reach, what a joke.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
I dealt with Connor when looking to purchase a property, and although i was not able to complete the purchase, Connor was very helpful and timely in his responses to arrange all the viewings with builders and architect, and to get things moving along. Plus following up afterwards to endeavour to find me a more suitable property
5/5
I’ve had very good service from both the sales and letting team at Roger Platt Maidenhead. For my recent sale Philippa was a great help keeping everyone in the chain informed and working hard to push things through to completion.
1/5
Unfortunately, this company is very selective and does not give equal opportunities to all clients to view properties ! I do not recommend Roger Platt agency at all! I am a home owner myself, but I will not give my flat to this team to find a tenant!
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
The viewing was very different from what the advert promised. The flat was in a block that was in extremely poor condition. When I called to give feedback, the lady on the phone was very rude and unprofessional. She said "well you booked the viewing" "of course we won't put the real condition of the outside on the advert, we are trying to sell it," Obnoxious staff members is something the owner of this company should look into.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch and area management team for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
3/5
My husband and I did not enjoy purchasing our new home through Roger Platt. My experience has been one of unnecessary pushiness and condescension from offer to completion for the last 6 months. Buyers just remember that you aren't paying them, so they won't do anything to make your life easier.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
We recently sold our property through Roger Platt and the process ran very smoothly. Viewings were arranged efficiently with minimal disruption and we received an offer within days. Superb service from Stuart and from Philippa, who stopped the chain collapsing with her persistence and diligence. Highly recommend and we would definitely use in the future.
5/5
Thankyou to Natalie at Roger Platt, she was extremely helpful and made what is usually a stressful process really smooth and easy. Communication was excellent throughout and I would recommend Roger Platt to anyone looking an easy and pleasant rental experience.
Hi Ellie, Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
5/5
We were buying a property through them. It was a long drawn out process but they were fantastic and responsive all the way through. Philippa was incredibly helpful, always available and would respond quickly to all questions, queries and pleads for help. Would highly recommend. Thank you
5/5
Excellent service and communication as always expected. Special thanks for William who helped with his excellent communucation at a crucial time to make sure last steps are done quickly for our house sale/purchase.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
I recently bought a house through Roger Platt. Philippa was a great help with keeping the purchase moving - she answered my questions quickly and seemed more than happy to help where possible. Great experience and can't thank her enough for all of her help!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Roger Platt's Maidenhead office has 381 reviews across two platforms: 367 on Google, 14 on Trustpilot (across the whole business).
Roger Platt Maidenhead is rated 4.4 out of 5 across all 381 reviews, and 4.5 out of 5 on Google from 367 reviews.
Roger Platt Maidenhead, 25-29 Queen Street, Maidenhead, SL6 1NB.