Trusted Agent profile Β· Macclesfield

Bridgfords Lettings Macclesfield reviews

2.8

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603 reviews across 2 platforms

38-40, Mill Street, Macclesfield, SK11 6LT

Bridgfords Lettings's office in Macclesfield, at 38-40, is rated 2.8 out of 5 across 603 reviews on two platforms, including 165 Google reviews rated 4.5.

Google logo

4.5 / 5

165

Reviews on Google

This office

Trustpilot logo

438

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Nikki Curry is best state agent in…

Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services

Mughees Β· 27 December 2025

1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia Β· 10 November 2025

5/5

Google

A big shout out and thank you to Pauline who delt with most of our sale and also Nicola who did initiall enquiries at Bridgfords Macclesfield dealing with our sale, any problems/issues dealt with taking the stress of our shoulders, would highly recommend.

Frank Β· 18 April 2024

Agent replied Β· 17 June 2024

Many thanks Frank Anthony Marsh for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Incredible service from Scarlett and Saj at the Macclesfield team at Bridgfords! Super helpful, accommodating and friendly even after multiple emails and calls with changing priorities. They made a move with baby as stress free as possible! Thank you both!

Sheena Β· 16 January 2026

Agent replied Β· 16 April 2026

"Thank you for your kind words! We are thrilled to hear that Scarlett and Saj provided you with top-notch service and helped make your move stress-free. We strive to go above and beyond for our clients and we are glad we could accommodate your changing priorities. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would like to thank Pauline and the staff at Bridgfords Macclesfield for a brilliant job on selling my house to buying our new home the service was brilliant and kept updated all the way throughout the process.They went above and beyond. Would highly recommend bridgfords estate agents

Rick Β· 20 December 2023

Agent replied Β· 17 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

1/5

Google

If you are looking for an office with good service, I can't advise this one for lettings. They breached their own T&C's and as a landlord, would not have known if the tenant didn't tell me. Then their nonchalant attitude and compete …

Neil Β· 16 December 2025

Agent replied Β· 14 January 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk … More

5/5

Google

My partner and I used Bridgfords Macclesfield for renting our first property and I would highly recommend! Sophie and Kieran were proactive throughout the whole process and kept us updated at every stage! The best estate agents I’ve used by far :)

Kelsey Β· 18 April 2024

Agent replied Β· 17 June 2024

Kelsey Mulvey thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

1/5

Google

Couldn't have dealt with a bigger bunch of thieves. Firstly we couldn't view the property as we where living abroad at the time and my first question was if the property had double glazing since I knew there was a club very close by and was concerned about the noise. At this point I should have walked away but they started by lying and saying they thought it was closed, even though I was clear I already knew it was there. Then came moving in to find the flats main radiator was broken, the place was a mess (despite them constantly telling us it had been 'deep cleaned' another clear lie) and 20+ broken lightbulbs. I then went on to find the radiator that did work was by the door that fit so poorly it did nothing to warm the flat as the heat went straight out the door, also the bathroom tap dribbled to the point of not working, the extractor in the bathroom wouldnt work, the smoke detector was broken (this is illegal) and the oven wouldn't heat up more than 180. Complained about all this, told it would be repaired. Someone came to repair the bathroom extractor, NOTHING else. Complained, told someone would come out, nothing. Moving out a year later, would have moved a second earlier if I could, and NONE of the issues have yet to be fixed. Despite sending countless emails and highlighting this is a breach of contract and illegal in the case of the smoke detector. Every time I was told right we will send someone out and then nothing happened. They just want you to shut up and hang up. Event went in person a few times and they try and make you feel like you are being the pest. A functional heater is NOT being a pest, its essential especially over winter. Another small example of them trying to make you feel small whilst weasling out of responiblity is I do not have access to my water and electricity meters and need a key to get into another door. I was told my neighbours all have keys and just ask one of them when I need a reading with a tone of me being a pest. Mm.. if my neighbours all have keys why do I not have one? I will never deal with them again and after telling a friend they have shared similar experiences, such as when buying they were told the current occupier would be willing to move out sooner, but when speaking to them directly they said they needed more time not less! His summary is they would tell you anything to sign on that dotted line. Avoid like the plague! Update: When moving out I was put in touch with Amanda who I had not dealt with during my tenancy. Everything she has done has been great and she does seem to genuinely care. She has also told me that the people I have dealt with had been fired during the move to the new office (which I can confirm is true) and she helped with me issues around my deposit. Also as soon as she heard about the smoke alarm she did come around with a new working one. She has asked me to edit this review which i am happy to do for her sake however my original review still stands since her being good at the end doesn't change what I went through during the tenancy. She has pointed out some of these issues are to do with the landlord but since I could only talk through Bridgfords who failed to communicate anything like this to me and should be more careful with their choice of landlords if these issues arrise I still think this review applies.

Jason Β· 19 June 2017

Agent replied Β· 17 June 2024

We are so sorry that this has been your experience when renting a property through ourselves. We do believe that our teams have worked hard to try to meet all parties requirements. However, we do understand that delays in maintenance have caused you serious inconvenience. We are pleased that we managed to agree an early release to allow you to relocate. Should you have any further queries please do not hesitate to contact the local branch on 01625 669 274 or our customer service team on 0161 233 8231.

5/5

Google

Had great service from Bridgfords from my house purchase in Feb, not to mention the previous year of helping me find my perfect house! Special mention to Pauline and Nicola for being my guardian angels, thank you!!

Stephanie Β· 28 June 2024

Agent replied Β· 27 August 2024

Thank you for taking the time to leave us this amazing 5* review Stephanie. Kind regards Lucy, Customer Relations.

5/5

Google

Thank you for the fantastic service and support through the sale of our property. We were impressed by the quality of the brochure produced and the honest advice given whenever we asked for support. Really had a great experience. Contact was easy and whenever we had any issues they were dealt with quickly and efficiently - so very grateful for this.PositiveResponsiveness, Quality, Professionalism, Value

Ameera Β· 18 June 2022

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

The journey with Bridgefords was really good. Pauline was really nice and helpful.

Tony Β· 1 June 2025

Agent replied Β· 30 August 2025

Thank you for your kind words! We are thrilled to hear that you had a great experience with Pauline and our team at Bridgfords. We strive to provide excellent service to all of our customers and are glad we could help make your journey a positive one. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from start to finish. Erin dealt with my sale; she kept me informed at every stage and kept things on an even keel throughout. Very happy 😊 …

Lanky Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your kind review! We strive to provide exceptional service and I'm so glad Erin was able to make your experience a great one. We appreciate your business and hope to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Avoid like a plaque

The Property management company in Manchester is an absolute disgrace and very unprofessional.I have serious issues with my apartment for the last 4 weeks and nothing has been done I’ve sent over 10 emails to the property manager and getting fobbed off by Bridgfords and the Landlord That’s the trouble with Landlords good enough to take my money but when it comes to maintaining issue they simply ignore you.I’ve now forwarded all my emails to a property ombudsman

Rhys Β· 26 November 2023

5/5

Google

What a fantastic and easy experience getting a rental from Bridgfords. Ive rented from many agents and this has, by far, been the best experience I’ve had. Kieran has been brilliant with keeping us up to date and any minor issues have been addressed and fixed promptly (and Adrian when Kieran has been unavailable). Can’t rate their service high enough. THANK YOU.

Hannah Β· 18 June 2022

Agent replied Β· 17 June 2024

Hi Hannah, thanks so much for your fantastic 5* review ! We and Kieran really appreciate your kind words. Best wishes, Graham @ Customer Relations

5/5

Google

Just wanted thank Kieran for all his hard work in the recent letting of my property. I've not done it before so I've been on a bit of a learning curve. I have no doubt there was probably quite a lot more faffing around than normal but Kieran was excellent throughout and I can't speak more highly of the service I received from Bridgfords.PositiveResponsiveness, Quality, Professionalism, Value

Richard Β· 28 August 2021

Agent replied Β· 17 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel Β· 27 June 2026

5/5

Google

Had a great service from Bridgfords Macclesfield, they achieved an excellent sale price for our house and were friendly and professional. Erin managed our sale and was really supportive throughout, and very efficient chasing the different people in the chain. Would definitely recommend.

Eloise Β· 5 November 2025

Agent replied Β· 12 November 2025

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Bridgfords Macclesfield. Our team takes pride in providing friendly and professional service while achieving excellent results. It was a … More

5/5

Google

Thanks to Bridgfords Macclesfield for helping me let out my property. It was an easy process from start to finish. Scarlett and Saj didn’t waste any time at all finding a tenant and were constantly keeping me in the loop communication wise. Thanks again for your hard work.

Ben Β· 13 September 2025

Agent replied Β· 12 November 2025

We are thrilled to hear about your positive experience with our team! We take pride in making the rental process stress-free for our clients. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay Β£850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally Β· 5 August 2023

5/5

Google

We have used Bridgfords for many years now, we have also always recommended Bridgfords to friends and family. Pauline in particular has always supported us, and has always been great at communication and chasing. Which is great as buying and selling can be very stressful!

Kavita Β· 21 October 2023

Agent replied Β· 17 June 2024

Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Delighted with the service provided. My wife and I sold and acquired alternative accommodation through the Macclesfield office. Pauline Adshead was very supportive, responded quickly to queries, and helpful throughout the entire transaction, keeping us informed of progress made with the legal formalities once solicitors were instructed. Our thanks to James Dodd the manager and the rest of the staff, not forgetting Nigel. A very professional and well organised team.

John Β· 18 June 2020

Agent replied Β· 17 June 2024

Thank you John for your wonderful comments and 5* review! Best wishes, Scott

5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY Β· 12 July 2023

5/5

Trustpilot

Excellent Service

After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️

Sharon Β· 11 July 2023

5/5

Google

Bridgfords were extremely helpful in the process of buying my first home. Every question, little or large, was dealt with quickly and professionally. Even the silly questions we had nothing was too much trouble. They made the process of buying a house, especially during covid, so easy and we felt we were in the best of hands. Pauline and James were just excellent!PositiveResponsiveness, Professionalism, Value

Abigail Β· 18 June 2021

Agent replied Β· 17 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords Lettings's Google reviews

Questions about Bridgfords Lettings Macclesfield

How many reviews does Bridgfords Lettings Macclesfield have?

Bridgfords Lettings's Macclesfield office has 603 reviews across two platforms: 165 on Google, 438 on Trustpilot (across the whole business).

What is Bridgfords Lettings Macclesfield's rating?

Bridgfords Lettings Macclesfield is rated 2.8 out of 5 across all 603 reviews, and 4.5 out of 5 on Google from 165 reviews.

Where is Bridgfords Lettings's Macclesfield office?

Bridgfords Lettings Macclesfield, 38-40, Mill Street, Macclesfield, SK11 6LT.

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