Trusted Agent profile · Macclesfield
★★★★★
600 reviews across 2 platforms
38-40, Mill Street, Macclesfield, SK11 6LT
Bridgfords Lettings's office in Macclesfield, at 38-40, is rated 2.8 out of 5 across 600 reviews on two platforms, including 165 Google reviews rated 4.5.
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
5/5
GoogleSo very helpful with the sales process and recommendations for local trades that we needed associated with the house sale. Nicola Siddiq and Pauline Adshead were brilliant.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBridgfords have very wonderful personel, always helpful and polite. A special mention to Sophie and Kieran, keep up the good job.
Thank you for your 5* review moyo khetho
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
5/5
GoogleI recently had the pleasure of using Bridgfords in Macclesfield to rent out a property. I can not praise Kieran Murrell and Sophie Clowes enough. They were superb in every respect. From start to finish they were both very professional and the information they gave to us was extensive and useful. Communication was really great and they soon found some wonderful tenants for our rental property. They made the whole process smooth and seamless and so easy. If you want to rent out a property, then I would have no hesitation in recommending Kieran and Sophie at Bridgfords in Macclesfield.
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
5/5
GoogleI have used Bridgfords twice now and always recommend them to others. The team in Macclesfield are fantastic. Pauline was especially helpful, she was professional and supportive throughout both our sales and we received far more than we had expected to do so from an estate agent. We would never consider using any other agent.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
TrustpilotThankyou Alia Gould at Bridgfords call lane Leeds
Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.
1/5
TrustpilotDo not care
As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
1/5
GoogleDon’t really understand what they do. They only did half a day of viewings, refused to accept any more viewings unless I did them (well what am I paying you for) . They didn’t keep my buyers informed with what was going on. Asked them to do simple things for me, like passing a message onto my buyers, which they didn’t do, and yet try to charge an arm and a leg for not doing a great deal. Safe to say I regret going with them
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBridgfords Estate Agents Wakefield
This is my second year as a tenant using Bridgefords estate agents, Wakefield.I have dealt with Kate, Holly and Nikki and I have received the most kind courteous customer satisfaction each and every time.They have helped me in every situation I have had to deal with and gone above and beyond with all their help and kindness to make moving in and out of properties as stress free as possible.I would highly recommend Bridgfords Wakefield they are really do care about customer satisfaction and are extremely helpful and make everything so smooth and easy.
5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
1/5
TrustpilotBRIDGFORDS MACCLESFIELD Never experienced such a horrible…
Never experienced such a horrible arrogant man as James Dodd in Bridgfords Macclesfield..his customer service is appalling..I viewed a house in March that had a huge structural flaw so I pulled out before anything official was done..James Dodd was so nasty to me..my son 9 months on decided he would buy it with advice from a builder about how to rectify it..James immediately asked him if he was related to me..my son put the highest offer in yet James actually talked the seller into taking a lower offer and so rudely told my son it was transparent he’d try and lower the offer further down the line! Who on earth does he think he is to do this and lie to the seller ?? And make assumptions about my son..his manner is truly dreadful and I will be taking this to the ombudsman..avoid at all costs..this guy is on a huge power trip!!
1/5
TrustpilotBeing a neighbour of Bridgfords of…
Being a neighbour of Bridgfords of Bamber Bridge/Preston. I personally would not recommend using them. The House was rented out to tenants with dangerous dogs and smokers of cannabis . The owner stipulated no dogs and no smoking. I have been forced to vacate my house due to the stench of cannabis in my home . This was hours of cannabis smoking not just a one off occasion . Some days 12 hours of the pungent stench in my home . A home which I worked hard to pay for . Bridgfords ignore this and allow these tenants to remain even though police have confiscated cannabis next door and had evidence of the stench .The tenants have started to harass me on a daily basis with threats of getting me sometime soon. They are in breach of contract and the agents , the misuse of drugs act 1971. it is easy for their property managers to look the other way whilst taking a full management fee. I was going to use Bridgfords to let my property but looking at the deterioration of my neighbours home and their choice of tenants , I will definitely go elsewhere. Is it perhaps only this branch?
1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
1/5
TrustpilotUninterested
As a property management company, Bridgfords provides an pretty poor service overall. In fairness, my experience is based on only having one property manager for the Schoolhouse in Manchester - Rebecca. More often than not (including in pre-pandemic times), chasing for a response is necessary. There is a lack of interest in important concerns at the property. The overall impression is that more time and energy is spent on higher value rentals, which are deemed to be more worthy of the time. I guess it's not the work which brings in the commission...
1/5
TrustpilotAvoid at all costs
Selling a property in York following the death of my mother. Bridgfords were a very slick sell to my sister but the reality was far different. House was hugely overvalued and as a result the 'great deal' fixed fee we agreed to was higher in the end than the normal percentage fee would have been on the selling price eventually achieved. This may seem a bit minor but the difference was £59K on a £211k sale so nearly 28%. The agent dealing with the sale and who did the initial valuation just disappeared and we got no explanation from the branch. The branch manager then visited and revalued the house to £220K admitting it was way overpriced. This was always going to be a project house for someone but my sister and I are not property experts so we took him at his word. Papers left in the house went missing (whilst Bridgfords had keys and were doing viewings) resulting in some additional costs to us and the house was taken off sale without our approval due to their delay in arranging an EPC. In addition invasive surveys were made without our approval - holes in the walls, ceilings and floors!!We did sell in the end and complained to Bridgfords about the process and costs but they refuse to accept any responsibility and as my sister and I want this done rather than dragging on we decided to move on. We didn't pay the bill at first as we were in dispute but having had the brush off denial response I have now agreed to pay in full as we want the matter closed - ironically I have now called three times and have been unable to pay them the money..... They are at best incompetent but I take the view that their conduct is intentional.
5/5
GoogleExcellent service, the rental process was amazingly easy, straightforward and fast. Staff were helpful, friendly and professional 5* would recommend.
Thank you for your kind review! We strive to provide easy and efficient rental experiences for our customers, and we are thrilled to hear that our staff was helpful and professional. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe whole branch was brilliant . My property sold in the 1st viewing with them and for the asking price. Pauline , the sales negociator was absolutely brilliant , she was so helpful and nothing was too much . I would highly recommend this branch. Many thanks.
Many thanks Judith for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords York
Bridgfords YorkIt’s an important decision to take when you decide to rent or buy a new home. Lots of money is involved, expert and thoughtful assistance is a necessary part of the process. That is what agents are for.You’ll have plenty of choice, so avoid this bunch like the Covid virus. There is a lady, Victoria North, who is so far ahead of the rest of the bunch that she would be an asset to any agency, a real professional who deserves to be singled out for praise, and young Kristian is a man who is far too good to be working there.The rest, at least those that I encountered are hardly worth commenting on, save to say that problems invariably begin at the top and the Manager is Pia Mason. The problems simply mirror those that the other posters here refer to. As I say you have plenty of choice, take your time, I have been both landlord and tenant in UK and abroad, you’ll work hard to find a less concerned and less efficient bunch than this no matter which side of the business you are on.
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Bridgfords Lettings's Macclesfield office has 600 reviews across two platforms: 165 on Google, 435 on Trustpilot (across the whole business).
Bridgfords Lettings Macclesfield is rated 2.8 out of 5 across all 600 reviews, and 4.5 out of 5 on Google from 165 reviews.
Bridgfords Lettings Macclesfield, 38-40, Mill Street, Macclesfield, SK11 6LT.
