Trusted Agent profile · Macclesfield
★★★★★
600 reviews across 2 platforms
38-40, Mill Street, Macclesfield, SK11 6LT
Bridgfords Lettings's office in Macclesfield, at 38-40, is rated 2.8 out of 5 across 600 reviews on two platforms, including 165 Google reviews rated 4.5.
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
1/5
TrustpilotMade an offer on a property
Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.
5/5
TrustpilotFully recommend Northallerton office.
Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!
1/5
TrustpilotI was tenant for 8 years
I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.
5/5
GoogleI would like to thank Nigel Pipon for all of his help and support during a stressful sale (leasehold issues with the landlord). Nigel was always there to offer support and guidance. I would highly recommend Bridgfords of Macclesfield for selling your property!
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
5/5
TrustpilotMortgage adviser at Halifax branch
Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.
1/5
TrustpilotBridgefords Tameside lost trust…
good at getting you to sign the dotted line to sell your property, started off viewings turning up with no bookings, dealing with different staff members, delay in reply’s and emails sometimes ignoring them all together. we sold after 3 days to a buyer who was known to them (previous employee). only to find out that she been informed of a new property viewed it and offer accepted less than 24hrs of going on Rightmove. Went on Rightmove on the 16th we received an email midday on 17th to inform us she pulled out. now going with a different agent hopefully a trusted one
5/5
TrustpilotHighly recommend
Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
5/5
TrustpilotBridgfords Denton
Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!
5/5
GoogleExcellent service from start to finish, Pauline made the process very simple and stress free. She always knew what was going on or would find out. Excellent service, would definitely recommend.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleSIMPLY INCREDIBLE services! Bridgfords is no doubt one of the best property letting agency in UK and it is because of their representatives like Greg Snow. He helped me in getting an apartment on a very short notice and didn't mind going an extra mile in ensuring that all my requirements, even after moving into the apartment, are taken care of. He is courteous, humble and is very enthusiastic about his job, a trait which is so rare in today's world! Most of all, he is a great human being. My good wishes to Greg and all employees of Bridgfords and hope they keep on doing the excellent work! Thank you Greg and Bridgfords!
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
TrustpilotGot bored of chasing them
Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleMassive Thanks to the team for seamless sale of my property . Special mention to Pauline .. nothing was to much trouble ..Regards and respect ..Mick xPositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan’t thank Pauline enough! Swift, professional service. Excellent communication. Would highly recommend this estate agents.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI received a great service from Bridgefords, particularly from Pauline who pushed through with slow solicitor's.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleKatie and the team acted on my behalf with a recent rental, the service provided was excellent. The process was explained fully, i was constantly updated with progress on both my application and subsequent moving in. I would highly recommend using their services.
Hi G Ienpegg Thank you for the kind works about Katie and the team. I am delighted that the rental process went through so smoothly and thank you for the 5 stars and recommendation as well! Kind regards, Chris
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleBoth my husband and I were deeply grateful to each member of the team who always reassured, gave helpful advice and were highly motivated to help us at all times. They were supportive when things went wrong (not related to their actions) and so happy for us when everything went well. They carried us through a process during lockdown measures and across the country which was steeped with challenges, changing circumstances and the loss of our first buyer just as we were about to exchange. We will always be thankful to each and everyone of you!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords Lettings's Macclesfield office has 600 reviews across two platforms: 165 on Google, 435 on Trustpilot (across the whole business).
Bridgfords Lettings Macclesfield is rated 2.8 out of 5 across all 600 reviews, and 4.5 out of 5 on Google from 165 reviews.
Bridgfords Lettings Macclesfield, 38-40, Mill Street, Macclesfield, SK11 6LT.
