1/5
TrustpilotLandlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.
Trusted Agent profile · Macclesfield
Bridgfords Lettings Macclesfield reviews
★★★★★
600 reviews across 2 platforms
38-40, Mill Street, Macclesfield, SK11 6LT
Bridgfords Lettings's office in Macclesfield, at 38-40, is rated 2.8 out of 5 across 600 reviews on two platforms, including 165 Google reviews rated 4.5.
Reviews
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have bought and now sold a property with Bridgfords Macclesfield. They got me a good sale price and the service I received was fantastic with great communication and they mediated when necessary with my buyers. Highly recommended!
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation Nicole. Best wishes, Lucy, Customer Relations.
5/5
GoogleSupport was there throughout the whole selling and buying process. Nigel, James and Pauline were always really friendly and helpful. Would recommend.
Agent replied · 17 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
1/5
TrustpilotWorst company I have ever dealt with in…
Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE
1/5
GoogleAwful estate agents. I was in a 5 person chain, they decided to furlough most of their staff including all of the Macclesfield branch but didn't tell any customers - therefore people were just sat waiting. We had to then see what the hold up was with our own estate agent and finally heard what was going on. Due to Bridgfords negligence the entire chain has now collapsed and we are all having to relist. Thank god i wasn't using them, but if I was I would have stopped and certainly wouldn't have paid them. They have literally done nothing, useless bunch of time wasters.
Agent replied · 17 June 2024
Thank you Scott for taking the time to leave your comments. I note that you are not a client of ours. I am sorry to read that your sale, like many others across the UK had been impacted by the Government's enforced Lock-down of the country and the clear guidance to the industry, that where possible all completions and exchange should not occur during the lock-down. With this being said, as you may or may not be aware, once a sale has been agreed it is actually the remit of each stages Conveyancing Solicitor to progress the agreed sale to completion, with the estate agents involved assisting, when able, to only monitor the progression. Should you wish to discuss further, please do contact our Customer Relations Team via review@countrywide.co.uk. Stay safe, Scott @ Customer Relations
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
3/5
GooglePoor. Bridgfords were in pole position to be given the work of undertaking the sale. Three separate phone calls were made with the intention of asking them to take on the sale, but every time the phone went unanswered despite it being well inside advertised opening hours. Accordingly, another agency were asked to do work. What is puzzling is why we never had any follow up from Bridgfords, but it suggests they really dont care about customers at all
Agent replied · 17 June 2024
Hi Martin, Thank you for your comment. From the date of your review I do believe that around this time we were transitioning our business in light of the Government imposed lock-down which meant we could not operate like normal. I am sorry that you call was not returned on this occasion, during these unprecedented times. Stay safe, Scott @ Customer Relations.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotHorrendous experience with Bridgfords…
Horrendous experience with Bridgfords as a buyer. While being shown a property by Bridgfords in Knaresborough, we were told by the estate agent that there is no need to do a survey on the property as the previous interested party had done one and there was nothing to worry about. I found this very unprofessional and alarm bells were ringing and rightly so as it later turned out that the house was built from a non-standard construction. At a later date we viewed another property with Bridgfords and this time communication was a serious issue, it was extremely difficult to get hold of anyone in the office, often we would call and the phone would be picked up and then instantly slammed down, we would walk past the office and see plenty of staff in the office and our calls being ignored. We ended up missing out on the property as we were simply unable to get through to them. Overall, an extraordinarily poor experience.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleExcellent and friendly service. A special shout out to Pauline who has been very professional during my purchase process.
Agent replied · 17 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI have nothing but praise for the way my recent move was handled by Bridgfords, in particular the personal attention Katie Gooding dealt with all my queries, nothing was too much trouble for her, communication between client and myself was handled promptly and professionally with great customer service, I strongly recommend this company. On the day the keys were handed over it was Katie who accompanied me and warmly welcomed me into my new home. Absolutely First Class Service for which i am grateful.
Agent replied · 17 June 2024
Thank you Gary for your glowing 5* review of Katie and our team at Bridgfords. It is wonderful to read that you would strongly recommend our team to others and that you found the service truly 1st class. Kindest regards, Scott.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
GoogleBridgfords did an excellent job of selling our house. They're really professional and got it on the market quickly and at the right price, we accepted an offer within 4 days. Throughout the whole selling process, Pauline in particular has been so helpful and supportive, regularly responding to any queries and chasing the sale for us making it a stress free experience on the whole. Highly recommend the team and John in mortgages was also excellent. Thanks!
Agent replied · 17 June 2024
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
1/5
TrustpilotIn 3 months I did not have one…
In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
2/5
TrustpilotI wouldn’t recommend
I wouldn’t recommend. They set you up with an energy supplier even though you withdraw from an application. I didn’t even sign the contract and they raised an account without my consent. I had to be on the phone for almost an hour to close an account I didn’t even set up which will take 6-8 weeks with OVO. The staff at Stockport are lovely but I got spoken to like I was a child when I called up asking why this happened by Katherine when in the past she’s been nice. I don’t recommend Bridgfords. 👎🏾
1/5
GoogleAbsolutely terrible experience. I have many properties and have dealt with estate agents for a long time. I instructed the Macclesfield branch and told them I was registered with DPS and would deal with the deposit and sent them my details. They blatantly ignored my instructions and registered the deposit in their scheme and then after 3 months of dispute finally transferred it to me only after I had to register it in my scheme without actually having received it!!!!!!! Despicable con merchants. I’ve heard some agents hold deposits and use them to invest. I was told by the pathetic salesman that the deposit did not belong to me. Well it certainly did not belong to Bridgefords as it was a bond on my property Never again!!!!
Agent replied · 17 June 2024
Hi Nadine, Thank you for taking the time to contact us here at Bridgfords. I am sorry to see that your experience with us with regards to the deposit has been less that great. In order for us to look into this further, could you please send more details to our dedicated Customer Care Team at customercare@countrywide.co.uk. I would like to apologise for any stress and inconvenience that you have experienced. Kindest regards, Regan
1/5
TrustpilotTerrible communication!
Terrible agency in Leeds!! Terrible communication!!!Been booked for viewing, saying tenant not free and postpone to next day. And then next day no show again, when I call they said tenant not free again and need to postpone to the next day again.. on the 3rd day once again they cancelled my viewing saying the property was taken.. without telling.I do understand flat/house goes fast, the problem is they are time wasters and never notice u when situation changed! All three days i have to find out myself the viewing booking was cancelled..... I do not live in city center and need to spend time and money to travel to viewing.. and the staff who pick up the phone is really rude and unprofessional! They have so many excuses.Luckily we didn't work with them i guess. If we did rent from them, can't imagine how disaster it will be. Be ware of!!!
1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
5/5
TrustpilotI have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Lettings Macclesfield
How many reviews does Bridgfords Lettings Macclesfield have?
Bridgfords Lettings's Macclesfield office has 600 reviews across two platforms: 165 on Google, 435 on Trustpilot (across the whole business).
What is Bridgfords Lettings Macclesfield's rating?
Bridgfords Lettings Macclesfield is rated 2.8 out of 5 across all 600 reviews, and 4.5 out of 5 on Google from 165 reviews.
Where is Bridgfords Lettings's Macclesfield office?
Bridgfords Lettings Macclesfield, 38-40, Mill Street, Macclesfield, SK11 6LT.
