Trusted Agent profile · Macclesfield
★★★★★
603 reviews across 2 platforms
38-40, Mill Street, Macclesfield, SK11 6LT
Bridgfords Lettings's office in Macclesfield, at 38-40, is rated 2.8 out of 5 across 603 reviews on two platforms, including 165 Google reviews rated 4.5.
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
5/5
GoogleCan’t thank Pauline enough! Swift, professional service. Excellent communication. Would highly recommend this estate agents.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI received a great service from Bridgefords, particularly from Pauline who pushed through with slow solicitor's.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleKatie and the team acted on my behalf with a recent rental, the service provided was excellent. The process was explained fully, i was constantly updated with progress on both my application and subsequent moving in. I would highly recommend using their services.
Hi G Ienpegg Thank you for the kind works about Katie and the team. I am delighted that the rental process went through so smoothly and thank you for the 5 stars and recommendation as well! Kind regards, Chris
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleBoth my husband and I were deeply grateful to each member of the team who always reassured, gave helpful advice and were highly motivated to help us at all times. They were supportive when things went wrong (not related to their actions) and so happy for us when everything went well. They carried us through a process during lockdown measures and across the country which was steeped with challenges, changing circumstances and the loss of our first buyer just as we were about to exchange. We will always be thankful to each and everyone of you!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotAvoid This Rubbish Terrible company
Avoid This Rubbish Terrible companyI was trying to apply mortgage through this TRRRIBLE company, the lady called Katy Gregg mortgage advisor ruined everything, messed up all things . The property I was going to buy didn't work out. They have waste my time and my money which I spend on searches. She was pushing me to buy a property with Bridgford. This is the reason she messed up every thing and I lost the offer was accepted on property. This behaviour is unprofessional and unethical, Dishonesty/ lack of transparency and totally unprofessionalism. Absolute disgusting customer service. Bridgfords Stockport Absolute RUBBISH, They don't deserve even a one star. waste of time, waste of money, DISGUSTING
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleWe sold our house through Bridgfords in October. From start to finish Pauline Adshead went above and beyond to help us throughout the sale process. She always kept us informed and made the sale process as stress free as possible
Thanks Rachel for taking the time to let us know just how much Pauline assisted. Kindest regards, Mark
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
1/5
TrustpilotAVOID this agent
AVOID this agent! We only went with Bridgfords Stockport, after they missold a open house drive to sell our home, however they missed us out of the drive completely. They then refused to let us leave, even though we were well within the cooling off period. They did not include any floorplan at launch, we complained and they eventually uploaded a floorplan for another home, this floorplan had rooms, doors, open plan areas, windows and alcoves that did not exist, while missing doors windows and a porch. They also measured wrong, with a 13 foot room being marketed as a 20 foot room. Even after knowing it was the wrong floor plan, and they were misleading potential buyers, they refused to remove it until we had completed OUR OWN REPLACEMENT!! They promised to keep in touch and provide feedback. They have not once called us, and have failed to provide feedback or a single viewer. We provided the photos, the floorplan, the measurements, had to change the description and even had to instruct them to use tags on Rightmove, they have done absolutely nothing and yet charge over £1000 more than other large agents. We have asked them to remove our home from the market, or at least to remove our intellectual property - the floorplan and the photos we took, however they are still listing our home for sale, using our photos and floorplan even though we do not wish to sell. We now face having to drag this through the courts, and involving the ombudsman.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotTerrible service from start to finish
Terrible service from start to finish. Ross didn’t turn up to an arranged viewing and was late for another one. You have to deal with Crewe for a house in Alsager even though they have an office in Alsager. I don’t believe negotiations happened they just advised I had to pay full asking price. He totally went back on what was agreed in terms of items agreed as part of the sale.. making me out to be making it up! They were too busy trying to get me to see their mortgage adviser… they didn’t get on with progressing my offer. The whole thing was a shambles and totally destroyed my relationship with the seller. I won’t ever buy a house Bridgfords are selling again!
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
TrustpilotBridgfords Wakefield
Big thanks to Fay and Stephanie who went above and beyond from start to finish on the sale of our house!Would highly recommend and certainly would use their services again.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
3/5
TrustpilotBridgfords York
Bridgfords York- didn’t have the best experiences with Bridgford’s over the year of my tenancy with a huge lack of communication.However, the last few months were very positive and cannot recommend Jack Drewitt highly enough. He was so helpful and no issue was too small. Replies within half an hour and was very reassuring. Thank you Jack!
5/5
GoogleI sold my mums house through Bridgfords and was very pleased with professional and understanding way this was dealt with. I would especially like to mention Pauline who completed the house viewings, she was very professional and compassionate in what was a difficult time for myself and the family. I received regular updates and I was satisfied we got a good price for the property. Posted on behalf of AngelaPositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review of our local team. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleBoth my husband and I were deeply grateful to each member of the team who always reassured, gave helpful advice and were highly motivated to help us at all times. They were supportive when things went wrong (not related to their actions) and so happy for us when everything went well. They carried us through a process during lockdown measures and across the country which was steeped with challenges, changing circumstances and the loss of our first buyer just as we were about to exchange. We will always be thankful to each and everyone of you!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought our house through Bridgford's Macclesfield. Pauline was key to our negotiations, and acted as a pefect go-between solicitors and the vendor, keeping us well-informed at all stages of the purchase.
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
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