Bridgfords Lettings reviews

★★★★★ 5/5

Google

Well the ladies from Bridgfords. Helped sell our home. It was at a difficult time when the interest rate had gone up and up and for everyone the viewings went to a triple. Pauline Tori and Nichola were great. They helped us through paper work form filling in. Printing off stuff as our printer no longer worked. Sorted out so much for us. Never mind what it was they were there to help with a smile.

Jacky · 18 April 2024

★★★★★ 5/5

Google

Just bought my first house through Bridgfords Macclesfield and Erin was amazing. Couldn’t be happier with the service we received, and our house is amazing, thankyou Erin!

Heather · 24 December 2025

★★★★★ 5/5

Google

Amazing service from Saj and team, helping us to find our first rental which was super quick, efficient and professional throughout. Would highly recommend anyone to try them.

Karen · 15 December 2025

★★★★★ 5/5

Google

Pauline was an absolute superstar from start to finish with the sale of our house - we had faith in her and the rest of the team at Bridgfords from start to finish and couldn’t be happier with the amazing service we’ve had from her, always keeping us in the loop and going above and beyond to make the process as stress-free as possible 😊❤️ Couldn’t recommend highly enough! x

Ash · 18 May 2024

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 5/5

Google

We sold our home with Bridgfords this summer. We got to know most of the team, all great. Pauline dealt with the majority of our sale, she was really good with all our viewings, gave us feedback for all of them, always kept us updated & in the loop right up until completion. She helped us with any issues we had and communicated well. When Pauline was off, the other girls were just as helpful. Thanks again! X

Yasmin · 21 October 2023

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

The team at Macclesfield Bridgfords were amazing from start to finish. This was the first time we have sold a house and they were there to guide us every step of the process. A massive thank you to Pauline who went above and beyond for us! We honestly can’t thank her enough - she was excellent with her communications to us and was always happy to help

Adam · 27 May 2024

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

I have today had an offer accepted on a property listed by Bridgfords. I want to thank Erin who has been the main contact that I have liaised with during the viewing process. Erin communicates in a timely and friendly manner, has been professional throughout and has always been happy to answer questions. Erin understood my needs and position and remembered where I was up to in each stage of the process. Erin certainly made the buying process as easy as possible. The great customer service Erin provided made warming to the right property easier. A few other viewings from other estate agents were less friendly and warm which sadly put me off the properties. Keep up the great work Erin and Brigfords. Thanks, Ryan

Ryan · 26 February 2025

★★★★★ 1/5

Google

Absolutely disgraceful treatment by Bridgfords Lettings- wasted my time on three separate occasions all for a single property. First viewing cancelled due to the tenant not wanting their belongings in the property during the viewings and was rearranged to three weeks later. This viewing was then cancelled again, due to a 'meeting' and rearranged. This time, I specifically asked them if this wouldn't be cancelled, as I had already been cancelled on twice. I was assured that this viewing would definitely go ahead. Then, on the day when the viewing was originally meant to be conducted, I get told that the viewing has been cancelled yet again because they have moved forward with a tenant, even though there was not a possibility to view the property prior to the viewing I had arranged. I had to rearrange time off work on three separate occasions due to their time wasting and did not even receive a phone call as an explanation, most likely because they are aware that they have messed all potential applicants around. Avoid renting through this letting agent if possible.

Emma · 23 August 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Our experience with Bridgfords Leeds has been appalling from start to finish, and I would strongly advise anyone to avoid this letting agent.

Reece · 17 July 2026

★★★★★ 5/5

Google

I am pleased to say that I bought and sold my first property through Bridgfords and they provided me with a great service! From the start, Nicola valued the property and was brilliant at understanding the current market. The marketing of the property was to a high standard and meant that there were many viewings and the property sold for the full asking price. This made all the difference and being able to afford our next home. Pauline and Erin then worked hard and communicated with me well to get the sale over the finish line. It was clear that all involved, including the mortgage team in house at Bridgfords were invested in the customer experience. Thanks again to the team!

Susie · 31 July 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

Pauline, Toria and the team at Bridgfords have just sold our house. I can say the process is very well structured with no uncertainties, no unanswered questions... the whole process was completely seemless. Updates were regular and if ever there was a point you had a concern you could communicate instantly. Thankyou for making what can seem a little daunting so easy, Meg & Kel.

KLSharpley · 20 November 2023

★★★★★ 5/5

Google

Was served with a section 21 while renting through bridgfords but they rehoused me in another property swiftly and supported me through the process very well, in particular shajeel was extremely helpful when communication broke down with the maintenance team he dealt with my concerns in a professional and productive manner.

Kayleigh · 16 February 2026

★★★★★ 1/5

Google

Hopless for potential tennant...they robe 150£ and go...with no help to resolve it with ladlord . I was renting property for 850£ in other agency for over 2 years with even single delay in payment. Thanks Daniel its a lots to improve as estate agent.replaying to your answer: taking 150£ holding deposit when property is still occupaied its another agency scam that why I said its a "robbery" but becouse governement baned charge for checking you name it: holding deposit now. Shame on you and stay away from them! If they happy to robe small deposit they will do same with your higher Commission from sales

Jacek · 18 June 2022

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 1/5

Trustpilot

They will try and squeeze as much money out of you as they can

Only 2 issues were ever followed up on out of the roughly 20 issues we reported and that was the broken window and the broken front door. To get the dishwasher replaced it took over 3 months of calling twice a week. Don't be surprised if the person in charge of your tendency at Bridgfords is only leave every time you call. When we complained bout how filthy the apartment was when we moved in we were told by the manager of the Manchester office "well its not going to get a £500 clean". It didn't look like they spent £50 to cleaners. When we spoke to the land lord on it they said Bridgfords took hundreds off the previous tenants to have it cleaned. where that money went I'm sure was to bridgfords profit margains.On moving out we left the place exceptionally more clean than how we got it but still got a very long detailed report of how dirty it was and complained about the issues we reported when we moved in but they never fixed. Bridgfords said this about our deposit on checkout "I would advise that the landlord has decided to proceed with the works themselves, and therefore the offer of £100 to be deducted is a lot less than if we had arranged for the works to be organised through one of our contractors, which was previously advised by myself as a result of the checkout report."They admittedly said they would have charged us a lot more if the landlord did not intervene.when I provided proof of the damage they wanted to charge us for they said I can appeal but it can take 3 months, which I'm sure they know most people need there old deposit to pay for a new one. we did not appeal because of thisI viewed the apartment, it was a nice apartment but dirty we were promised it would be cleaned. On move in day, the apartment looked like it got a quick wipe of a mope and the garbage was taken out. Apart from that it was filthy. Dirt, cobwebs and cigaret puds on the balcony. cupboards were stained. Carpet was was torn around the edges. toilet seat was dirty and heavily stained with fake tan. paint splattered on worktops. dishwasher broken, window broken, wouldn't close. all the furniture in the bedrooms were half broken, drawers fallen down on top of each other the base of some drawers split. couch high stools and tiles were all filthy. oven not properly cleaned thick grease around the seal. carpet stained, curtain very stained.Throughout out tendency we had the following issues, mould growing in bathroom, worktop seal lifting, carpet getting progressively more frayed on the edge where it was coming away fro the seal.

James · 27 June 2024

★★★★★ 1/5

Trustpilot

Negative experience unfortunately.

Negative experience unfortunately.While they sold my house and met their contractual obligations, the communication and service from Pauline was poor.Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman.The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”.Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter.Based on other Macclesfield position reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then.One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process.

QM58Q73XUMH87jbokt · 12 June 2024

★★★★★ 5/5

Google

I recently bought a property through Bridgfords in Macclesfield. Pauline and her team were really supportive and helpfull throughout the whole process. Not only were they friendly and helpful but went beyond that in assisting my solicitors in chasing up queries and when it got towards completion were able to smooth out important details that took out the stressful process. I recommend them unreservedly.

Gabriel · 18 June 2023

★★★★★ 1/5

Trustpilot

Bridgfords Stockport

Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.

Jim · 10 June 2024