Entwistle Green reviews

★★★★★ 1/5

Trustpilot

My partner has bought a new build…

My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.

Karl · 20 December 2024

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 5/5

Google

I used Entwistle green for the first time and was very impressed with the service I received, James was ultra professional, easily contactable and helpful, all paper work on time and in a new place in days, couldn’t ask for any more, will definitely recommend in the future thanks again James

1977sotonjohn · 15 June 2018

★★★★★ 5/5

Google

It was a pleasure working with Vicky as my letting agent. She was exceptionally helpful with all of my questions. The online system for reviewing documents, signing, and making payments was a breeze. I would highly recommend Entwistle Green to anyone looking for a professional and efficient letting experience!

Puns · 3 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience.

Danny · 29 July 2026

★★★★★ 5/5

Google

I was very impressed upon meeting Beth with the amount of research she had prepared for rental properties in the area, giving detailed pricing comparisons. Within a week I had a vetted tenant and Vicky helped me finalise the details! All in all exceptional service throughout and I would definitely recommend!

James · 24 September 2024

★★★★★ 5/5

Google

Lucie was professional and in tune with what exactly i was looking for so she didn't bombard me with information that I didn't need. It was a fast, informative, efficient service, many thanks :-)PositiveResponsiveness, Professionalism

Kaye · 14 June 2022

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!

Mr · 2 October 2025

★★★★★ 1/5

Google

Great to see all these 5 star reviews, but sadly my experience is very different. I left a voicemail last Sunday, requesting a viewing, explaining I am only in the area until this Thursday. The sales person did ring back on Monday and left a voicemail. I rang back and was told she was busy and would ring back. She didn't, so I left a message on the website this morning. The sales person had obviously forgotten to ring back, and was very abrupt when I explained again I only had 2 more days, saying she was too busy. Well, that's a sale lost then. I guess because the bungalow we were interested in is in the lower price bracket? I hope the seller sees this review, it's the empty bungalow, been advertised since May. This is what you are paying for.... nothing!! We will buy in the area but definitely not with this condescending bunch.

Carol · 14 June 2022

★★★★★ 5/5

Google

The staff are extremely friendly and very helpful. James went above and beyond to help me in my move. I was always kept up to date and all problems were handled with very well. Thank you James. I appreciate all you did!

Kennedy · 14 June 2020

★★★★★ 5/5

Trustpilot

Jack Butterworth at the Blackpool…

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

Kirsty · 27 January 2026

★★★★★ 5/5

Google

Used them to search for a new property within Lytham St Annes. Nothing was too much trouble, all staff were approachable and personable whenever I contacted them. The sale 'fell through' - not due to agent's actions but due to vendor - but staff were still incredibly helpful and apologetic for my lost sale. Would recommend to anyone

Mike · 14 February 2024

★★★★★ 1/5

Trustpilot

Entwistle Green

Entwistle Green, Blackpool are probably the worst estate agency I have dealt with in a very crowded field. I agreed to them letting a flat I owned and they failed to make me aware that the tenant had failed the reference check. They rang and asked if I would accept a guarantor for the rent, but gave me no explanation as to why that was required. The tenant was the worst tenant I have ever experienced in 30 years of letting property. He assaulted three policemen in the house, threatened my other tenants and myself. He was dealing in Spice and was, for the most part drugged up to his eyeballs. He wrecked the flat which had just been renovated and paid no rent at all apart from the initial amount. I was given no help from the office and in the end had to pay him £700 to leave. They have kept the deposit he paid and said they can't pay it back to either of us. I cannot recommend this agency in any way, shape or form.

Gill · 9 August 2024

★★★★★ 5/5

Google

I found Fiona and her team to be friendly, knowledgeable and very professional. We listened to Fiona's advice and the sale progressed on exactly the timelines suggested at the outset. I would have no hesitation in recommending them most highly.

Tim · 14 June 2020