Trusted Agent profile · Lytham St. Annes
★★★★★
441 reviews across 3 platforms
37 The Square St. Annes Road West, St. Annes, Lytham St. Annes, FY8 1SB
Entwistle Green's office in Lytham St. Annes, at 37 The Square St. Annes Road West, is rated 3.3 out of 5 across 441 reviews on three platforms, including 176 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
GoogleVicky was extremely professional, efficient, helpful and friendly. She made the process of acquiring our new rental home straightforward and easy, for which my wife and I are very grateful.
Thank you for your glowing 5* review John. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleOur experience with Entwistle green has been nothing but excellent. Letting agent Daniel went above and beyond to help us acquire the perfect rental property for myself and my girlfriend. With his much appreciated assistance, it made finding our new home stress free during a busy Christmas period.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI only dealt with Maisie at Entwistle Green, which was brilliant because she was my sole point of contact and made the whole transition into my new apartment stress free. Always had a great energy, amicable and friendly. Couldn't ask for a better service.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRachel and Lauren went over and above to help with my purchase! There were many stressful moments throughout the purchase however both were lovely and put my mind at ease until we finally completed. A great service and would highly recommend x
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
5/5
GoogleThe service was excellent and straightforward. Vicky was friendly and communication was easy throughout the entire process. Looking forward to working with you in the future.
Thanks Stuart for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
5/5
GoogleMassive thanks to Chelsey for all her help! After many frustrating months looking for a rental property that would allow dogs Chelsey came through with the perfect house. The whole process went through without a hitch thanks again to Chelsey.
Wonderful to read such a great 5* review of our local team. Kind regards, Scott @ Customer Care
5/5
GoogleExcellent service from both Lauren and Beth could not have wished for more
Thank you for your kind words! We are delighted to hear that Lauren and Beth provided you with excellent service. We strive to exceed our customers' expectations and it means the world to us that we were able to do so for you. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUSELESS - buyers/sellers/renters AVOID
We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.
1/5
TrustpilotHighly do not recommend
I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.
5/5
GoogleThank you to Fiona Podmore and her team. Helpful, friendly 100% I want to give a big thank you to Rebecca Sheerin. Rebecca was professional and friendly. We went through a stressful journey with selling our old home. But there was Rebecca keeping us positive through the stressful time. 100%. Thank you Mark and HeatherPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRat infestation but they don’t think…
Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.
5/5
GoogleJust rented a property through Entwistle Green, St Annes. The agent Danny was both helpful and willing to go that extra mile to make sure I was happy throughout the build up to my move. Excellent customer service. 5 * .
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWould highly recommend - I dealt with Chelsey who was absolutely amazing during the whole process and have kept in touch since, always there to answer any questions and nothing was ever a problem, thank you Chelsey!!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
TrustpilotWent to view a property and spoke to…
Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware
5/5
GoogleMany thanks to James and the team in the St. Annes branch for providing a great service. Would highly recommend. Fantastic service from Chelsey and Maisie in the St Annes branch.
Thank you John for your 5* review and kind comments. Kind regards, Mike.
5/5
TrustpilotGreat Customer Service
After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!
5/5
GoogleDefinately five star service from the valuation meeting to the actual letting of our property. Both Chelsey and Maisie were professional throughout. The whole process was quick and efficient.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI had a very bad experience
I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.
5/5
GoogleGood, friendly and efficient service crossing all the T's. Bethany and Victoria have provided an excellent find my tenant, right to rent and full introductory service. I am very happy.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lytham St. Annes won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent.
