Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am so impressed with Malik Miah, he was so helpful in securing this property be making the process go seamless and stress free. Also he always available to answer our questions and address our concerns. He kept us updated throughout the process with concise communication. I will definitely use Leaders Letting again and Malik was brilliantly exceptional.
Adedoyin · 27 January 2024
Agent replied · 25 August 2024
Dear Adedoyin Temitope
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy renting procedure was very easy, thanks to Ralph Wilkinson. Helped give me all the details I needed and answered all my questions as well as made sure the property agreement fit all my needs. He aslo showed me around the property and was very professional and lovely. I also annoyed him and went to the office for help with things in the property, he helped me with that too. Amazing service and very kind staff. Thank you :))PositiveResponsiveness, Quality, Professionalism, Value
Lara · 24 December 2021
Agent replied · 23 December 2024
Dear L M,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI had a wonderful experience with Leaders. Ralph Wilkerson was the agent who helped me through out the process. With his help I was able to do everything online, which was really helpful because I was outside the country when the process started and flew in on my move-in day. Ralph waited at the office for me outside the business hours so that I can pick up my keys and move in. I have only good things to say about Leaders.
They are professional, helpful and Ralph was a perfect example of that. I can't recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Chidi · 24 December 2021
Agent replied · 23 December 2024
Dear Chidi Akurunwa,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleBilal Reqeeb was very transparent and forth coming with information in a quick and timely manner.
Bilal and the team always answer the phone almost instantly eager to help, they always have time for you and your questions. Really excellent service.
Nathan · 9 November 2024
Agent replied · 9 December 2024
Dear Nathan,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleThe best agent i ever know in uk is your leaders agent
Leaders gave me a good service quick to to reply to email and with good response
You take your time to give all i needed to do
To get things do well
All the best for leaders
Yomi · 16 January 2026
Agent replied · 16 April 2026
Dear Yomi Dupe,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI am very happy with the service recived from Leaders. The process was very proffessional and easy from the start. Malik was handling my property and he was very attentive and very proffessional. The property was let within three weeks time. I will definitely recommend Leaders for my friends and family.
Rifaz · 27 April 2024
Agent replied · 25 August 2024
Dear Rifaz Razik
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been a Lenwell tenant for many years having lived in my property for 14 years. I have always received an excellent service Holly Hayward however has been an asset to Lenwell. She is friendly, professional and gets the job in hand done super quickly!
Dean the caretaker is also especially helpful his knowledge of all things maintenance is amazing. I always feel comfortable knowing Dean is on hand to fix/install anything in my home.
Thank you Lenwell here's to many more years xPositiveResponsiveness, Quality, Professionalism, Value
Emma · 26 August 2021
Agent replied · 25 August 2024
Ahh thanks Emma that’s lovely.
★★★★★ 5/5
GoogleMy experience from viewing to moving has been super smooth with Leaders. They are reliable and the staff are extremely friendly. My agent Mohammad Abul Ahsan was very helpful and supportive throughout the reference checking process and moving process. The procedure is straight forward and systematic all through their website. Glad to have come across this agency during my house hunt.
Nishitha · 26 August 2023
Agent replied · 25 August 2024
Dear Nishitha Suresh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal Raqeeb has been outstanding and very professional. the whole process was smooth and swift. could not ask for a better agent than him. if you are looking for a property GO TO LEADERS AND ASK FOR BILAL RAQEEB! thank you soo much for your assistance and help.
Mario · 27 May 2024
Agent replied · 25 August 2024
Dear Mario
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks to Malik for his attention to detail and responsiveness. Everything was handled efficiently and promptly.
Chantelle · 9 August 2025
Agent replied · 16 April 2026
Dear Chantelle De Carvalho, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMy experience was wonderful. I was given the support I needed by friendly staff with sound knowledge of the little details needed to have a seamless letting experience. Malik was my main contact who went out of his way work with my availability and budget. Also Bilal at the office was also quite helpful
Richard · 10 December 2023
Agent replied · 9 December 2024
Dear Sheyin Akanet
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy experience was wonderful. I was given the support I needed by friendly staff with sound knowledge of the little details needed to have a seamless letting experience. Malik was my main contact who went out of his way work with my availability and budget. Also Bilal at the office was also quite helpful
Sheyin · 28 November 2023
Agent replied · 25 August 2024
Dear Sheyin Akanet
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely amazing customer service from Malik. Due to the international move my situation had so many technical and legal formalities that i was worried about the whole process. But i was so lucky that i chose Lenwell luton as my agent. Since day one they had the most professional attitude. I had been to many high street agents before coming to Lenwell but they had the most honest and transparent process. I received the best service they made my international move so easy for me. We relocated from United Sates and it had many hurdles but my agent Malik made it so easy for us. He guided me every step of the way and did all the work for me. Its been months and to this day Malik is so prompt in replying to all my emails. I have emailed him for so many things but he was never fed up of my questions he is the best agent. Extremely professional and polite. The whole team in the office is just amazing Richard sharp and Jordan were amazing. Thank you so much for everything Malik.
Highly recommended 5 star service and attitude :)
Somi · 26 August 2020
Agent replied · 25 August 2024
Dear Salma I think this could be the nicest review we have ever had thank you so much for your kind words and it was a pleasure assisting you. I will tell Malik well done.
★★★★★ 5/5
GoogleThe property handover process was handled very professionally. The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support and attention to detail throughout the process.
SaiRam · 16 February 2026
Agent replied · 16 April 2026
Dear Sairam Perumandla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI am happy that I chose leaders for my new house .Mr Malik is amazing and he made it faster and easier the whole process for us to move in our new houses.
Simranjeet · 9 November 2024
Agent replied · 9 December 2024
Dear Simranjeet Kaur
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal was outstanding throughout my rental
Process. As a first time renting on my own, i had a lot of questions and concerns. Bilal Was patient enough to explain every bit of detail and made sure i was satisfied with my new home. Thank you Bilal
Saba · 27 March 2024
Agent replied · 25 August 2024
Dear Saba Samreen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMalik Miah has been very supportive and helpful during the processing so far, he was patient enough to explain to me in details and made me understand the necessary thing and also doing them rightly. He’s good at what he does
Ufuoma · 26 June 2024
Agent replied · 25 August 2024
Dear Ufuoma Emujakporue
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMalik Miah has been amazing in facilitating my move to my new home. He ensured that the decor was completed to a good standard before I moved in, as he was aware that I was moving from a HMO which didn’t have the most favourable conditions. Thank you for your assistance and exceptional customer service.
Melissa · 26 August 2023
Agent replied · 25 August 2024
Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy friend and I had the view of one of your flat in Harpenden and since we get at your office Sarah was so helpful with us, arranged a view as soon as possible because we were on a rush to move in and she answers all our questions and advice us with everything. With all the process she dedicated time to do the things as quickly as she could and in less than a week we get everything ready to move in. It was a pleasure to work with her, she was excellent and very patient with us.
Sofia · 27 August 2019
Agent replied · 25 August 2024
Hi Sofia that really makes me smile to read a review like that. I will pass on your thanks to Sarah. Have a great day!
★★★★★ 5/5
Google“I had an outstanding experience with leaders. From the moment I engaged them to handle my rental property, their efficiency and professionalism were evident. They quickly assessed the property, provided excellent advice on maximizing its appeal, and had it listed in no time.
What truly impressed me was how fast they found a suitable tenant. Within days, they had prospective tenants lined up, and shortly after, a lease was signed! Throughout the process, communication was clear, every step was well-managed, and I felt completely informed. They handled everything seamlessly, from background checks to lease agreements, making the entire process stress-free.
I highly recommend Leaders to anyone looking for reliable, efficient, and proactive property management. Their expertise truly made a difference!”
Shammi · 1 November 2024
Agent replied · 8 November 2024
Dear Shammi Shah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDaniel was very professional, and helpful.
Dammy · 16 September 2025
Agent replied · 16 April 2026
Dear Dammy Allen
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal Raqeeb was amazing! Helped me get to my new home smoothly and swiftly! Really good agent in helping find a property. Would definitely recommend Bilal and leaders to anyone looking for a property. Amazing customer service and provided every detail effectively! Thank you so so much Bilal!
Akanbi · 13 January 2024
Agent replied · 12 January 2025
Dear Akanbi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing service from start to finish! Really helpful, super efficient, took the stress out of moving. Great team at leaders Luton. Malik is extremely friendly and knowledgeable about everything. Bilal is also helpful and friendly. Highly recommend the team at Luton
Debbee · 27 May 2024
Agent replied · 25 August 2024
Dear Debbee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIf you’re looking for a trustworthy, dedicated, and skilled real estate agent, I highly recommend Malik. He made a potentially stressful process smooth and straightforward. I’ll be reaching out to him for any future house-hunting-related issues
MONISOLA · 18 August 2024
Agent replied · 22 October 2024
Dear Monisola Sharon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.