Leaders Lettings Luton reviews

★★★★★ 5/5

Google

Grace was amazing! She helped us get an engineer out quickly to sort our water leak and kept everything super easy and stress-free. Really appreciate how helpful and kind she was throughout the whole thing.

Ahsan · 16 September 2025

★★★★★ 5/5

Google

I had a wonderful experience with Leaders in securing accommodation for me and my family. From start to finish, their service was professional, efficient, and genuinely supportive. Our agent Malik Miah went above and beyond to understand our needs and helped us find a property that truly felt like home. Communication was clear and timely throughout the process, and every detail was handled with care. I’m incredibly grateful for their dedication and highly recommend Leaders to anyone looking for a reliable and trustworthy lettings agency.

Motun · 23 April 2025

★★★★★ 5/5

Google

Bilal Raqeeb was excellent during the process of renting this property. He was professional throughout. He was always available and had solutions to all challenges I encountered while getting the apartment. He really puts his heart and soul into the whole process and was always smiling. He even always addressed me by my name and I really appreciate that a lot. I definitely recommend him to anyone looking to rent a property. His colleagues Lauren Galway and Malik Mian were also very wonderful. Lauren helped me out with some tasks I found difficult and also she offered the help with a smiling face. They all worked as a team and they are really a fantastic team.

Wk · 23 October 2023

★★★★★ 5/5

Google

I've had the pleasure of working with Caitlin and I must say, she has been absolutely fantastic! From the initial viewing to moving in, Caitlin made the entire process seamless and stress-free. Her communication is top-notch, always keeping me informed and up-to-date on any developments. Quick, reliable and thorough experience I would not hesitate to use her services again in the future.

Monique · 22 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Bilal Raqeeb to rent a property, and I couldn’t be any more happier from the experience. From the moment I contacted the agency and Bilal answered his expertise and professionalism were evident. Bilal raqeeb was incredibly attentive and took time to understand my needs and was very patient and answered all my questions making the entire process smooth and stress free. Their knowledge was very impressive which helped me make an informed decision. What stood out the most was Bilal’s dedication. He really does put in the time and effort and gives his heart as an agent. He was always responsive and assisted me with many queries I had. He definitely went above and beyond to ensure the smoothest move. Again, I cannot express how great fil I am to Bilal and his exceptional service. I whole heartedly recommend Bilal Raqeeb to ANYONE seeking assistance in renting a property. Thank you Bilal for making this journey so positive and rewarding!

Ajose · 30 September 2023

★★★★★ 5/5

Google

Leaders have helped me to find a new home and Mr Bilal Raqeeb has been a great support throughout this process and special thanks to him, the best agent I have ever worked alongside to getting my property. The professionalism and characteristics Bilal holds is absolutely perfect! He guided me from start to finish and made me feel so comfortable, I will definitely be recommending leaders especially Bilal Raqeeb as an agent to my friends and people I know who are looking for a property. What a great man Bilal is! Thank you so much for all your support and help. I would have been very stuck without you. I appreciate all that you have done for me. All the best jaswanth :)

Jaswanth · 30 September 2023

★★★★★ 5/5

Google

Bilal Raqeeb is a go to agent. Always available and provides great support through the process.

Ifechi · 16 February 2026

★★★★★ 5/5

Google

I had the pleasure of working with Bilal Raqeeb from Leaders, and I must say it was a fantastic experience. Bilal was not only very nice but also made the entire process easy to understand and quick. His professionalism and efficiency truly stood out, making the entire transaction a breeze. I highly recommend Leaders for anyone looking for a reliable and competent estate agent. Thank you, Bilal for your exceptional service!

Adriana · 27 March 2024

★★★★★ 1/5

Google

I do not recommend this rental agency. I have dealt with rental agencies before, but I have never encountered one as unprofessional and arrogant as this one. My wife called them earlier to rent a house, and they spoke to her in a very bad tone and on top of that, they were racist to her. After hearing our names, Mr. Agent Daniel told her that we could not afford to rent and hung up the phone in her face. I do not find this at all professional.

Christian · 16 September 2025

★★★★★ 4/5

Google

I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.

Onyekachi · 16 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with Mr. Malik, a lettings agent at Leader agency, and I must say that he made the entire process of finding and securing a property incredibly easy and stress-free. Mr. Malik was friendly, professional, and knowledgeable, and he worked tirelessly to find properties that met my requirements and budget. He was always quick to reply to my queries and accommodated my schedule for viewings. He guided me through the entire process, from initial viewing to signing the lease, and ensured that all my doubts and questions were answered in a prompt and courteous manner. I highly recommend Mr. Malik and Leader agency to anyone looking for a reliable, trustworthy, and efficient letting service. Thank you, Mr. Malik, for your excellent service and for making my move a smooth and pleasant experience.

Krishna · 26 August 2023

★★★★★ 5/5

Google

Morgan Cummins was extremely honest, upfront, and was able to find me a great studio that fit right in my price range! She was thorough and professional and great to work with. Morgan was always available to answer my questions and to show me the studio. She has been helpful and patient and supported me greatly throughout the whole process. I am really grateful for the wonderful experience I had and I would definitely recommend the agency further thanks to your wonderful agent and team.

Tancau · 26 August 2023

★★★★★ 4/5

Google

I rented through Leaders Luton for 6 months only but it went well. Just had a little mattress issue when I moved in but it was fixed quite quickly. I delt with Morgan & Daniel who were both nice & approachable. Morgan was really good helping throughout the renting process. Dan was really on it regarding property management, always happy to help. He also helped my partner & I to extend our tenancy last minute which was a massive relief.

Méghann · 26 August 2023

★★★★★ 5/5

Google

Leaders were very good with the renting process for me for a property. The agent I dealt with Caitlin Whybrow was polite, efficient and answered all my making my move successfully.

Island · 16 September 2025

★★★★★ 5/5

Google

Have been dealing with bilal for the past week, didn’t have much time and needed a property asap. Everything was done quick and efficiently with great help and care. Amazing service!

Sadia · 16 September 2025

★★★★★ 5/5

Google

I spoke with Bilal Raqeeb for moving, I was already a Tennant but he made it so much easier, I had alot of questions about renewal, dates, timings, etc and in order to help answer my questions He was patient as well as reassuring since it was my first ever renewal. Correspondence was quick and informative overall I had a really good experience with Bilal. Thank you Bilal

Ryan · 27 April 2024

★★★★★ 5/5

Google

Coming to Leaders for my rented apartment and meeting Bilal Raqeeb as my Consultant is the most amazing thing that happened to me,He was thorough,attentive to what l want,explained very well what l need to know and do and is always avaliable whenever l am Confused with the forms to explained them to Me in details,He made my renting Journey easy.Thank You Bilal Raqeeb for being good at your Job.

Nene · 26 February 2024

★★★★★ 5/5

Google

Daniel was very diligent with helping us get our apartment and he was so quick to get everything sorted.

Kehinde · 16 December 2025

★★★★★ 5/5

Google

I couldn’t believe when Leaders have helped to find a good property for my brother’s family especially MALIK he have helped us in find a right property to us and he even chased our referencing process to get quicker by the date they wanted to move . Malik is one of the dedicated assistant managers leaders have . Thank you Malik for all your support .

Manu · 27 March 2024

★★★★★ 5/5

Google

I am happy to share that leaders has helped me to finding and moving to my new home. We were in search for homes from long time and leaders made it easy. Malik Miah is the person who supported in all the formalities and reachable to get the things done with ease. He really needs to be appreciated for the work he has done.

Rajeev · 27 April 2024

★★★★★ 1/5

Google

Best place to find fake promises and incompetent people. Trust is a joke here. Its been one month since I've been moved but still they can't sort out my parking. Was told of fresh paint and new carpet which wasn't there. Whoever you may speak, will say get back shortly and you will get a nice piece of headache

Venkata · 26 July 2024

★★★★★ 5/5

Google

It was our first time working with Leaders to rent our beautiful home. My husband got in touch with them & next day Bilal Raqueeb came to our house. He was very positive, efficient & professional. Bilal wrote an impressive description for our home and managed to arrange few viewings & got the ball rolling We had a bit of a glitch but nothing major nothing that communication couldn’t solve. So we are grateful for the prompt responses & quick actions taken from their end. Diana & Caityn are very lovely too, easy to talk to & very professional. Bilal managed to find us a lovely family we can rent to & trust with our home so we really appreciate that as finding right people was an extremly important thing for us. So he clearly took that on board & delivered what we were looking for. Thanks a lot to entire Leaders team for your hardwork and helping us find the right tenants for our family home that is very special to us. Will highly recommend Leaders to our family & friends.

Riya · 16 July 2025

★★★★★ 5/5

Google

I had a fantastic experience with Leaders, in particular Bilal Raqeeb. Bilal was transparent and delivered everything I was looking for when trying to find tenants for my property. I would definitely recommend Leaders, if you're a landlord I would ask to be pointed in Bilal's direction although everyone else in the team is more than competent too!

Syeed · 26 July 2024

★★★★★ 5/5

Google

Bilal was absolutely amazing when we and my partner moved house. We spent ages trying to find one that was right, bilal managed to help us on that happening! He was professional and reliable at all times. He had a sense of humour which helped us feel at ease and the whole process was just so easy!

Charlotte · 11 August 2024