Leaders Lettings Luton reviews

★★★★★ 5/5

Google

I’ve had the best experience finding a beautiful apartment with Leaders. Mr Bilal Raqeeb is LITERALLY a God sent. He made the process very seamless and convenient for me. He has the best approach towards his clients and you can immediately tell he puts in his best and loves his job so much. I’m definitely going to recommend him to anyone who’s interested in looking for a place. You would thank me!!

Onyinyechi · 30 September 2023

★★★★★ 5/5

Google

Bilal raqeeb was very efficient and trustworthy in the Lettings department. He is an amazing person overall and has assisted me all the way. I have never felt more comfortable and secure with someone. If you have a property to rent or need a property, he is your man to go, I look forward to securing more business with you in the future, all the best Bilal!

Godwin · 16 November 2025

★★★★★ 5/5

Google

All of the staff were helpful, and in particular, Malik was excellent at handling any issues that came up.

Jassem · 16 November 2025

★★★★★ 5/5

Google

I wish all agents where as helpful & professional as Caitlin from Leaders. After a not good experience with another company, working with Caitlin was a breath of fresh air. I would highly recommend Caitlin from Leaders and Leaders will be my first port of call hence forth. Bravo!

Me · 5 December 2024

★★★★★ 5/5

Google

Very helpful staff, I have been living here more than 14 years never had any problem. I always felt that my voice is heard all the time I just pick up the phone and everything get actioned promptly. Expecially Malik Mia is very helpful, professional and knowledgeable individuals He helped not only us with our move but also help manynof my friends and family get a place in this estate.thanks. Asif

Basma · 23 October 2023

★★★★★ 5/5

Google

Bilal Raqeeb is an outstanding agent!! From start to finish, I eased through the process with his support. The best agent I have dealt with. This man deserves all the praise he can get. I will definitely be recommending to my friends and family. Bilal you have been amazing from start to finish, again I am super pleased with the property and the professionalism of Bilal. What a superstar!! Many thanks!

Ajadi · 23 October 2023

★★★★★ 5/5

Google

I had the chance to land on Bilal Raqeeb. His professionalism and his kindness made the renting journey a pleasant one . Between viewing moving in, Bilal made things easy and clear. I definitely recommend his services and I will go back to him should I need a property in the future

Anna · 8 October 2024

★★★★★ 1/5

Google

BE AWARE - I would give it a 0 if I could - awful lettings service. My partner and I found a house that we liked and were in referencing for, and before getting the referencing report, decided they wanted to let the property to another party and now are saying we can’t get our holding fee back. The lettings hub confirmed today that the referencing was still open and requested some additional info so this was a lie by Leaders. Dealt with Bilal who was extremely unprofessional & rude. He was saying contradicting things every few minutes when confronted. Malik was the assistant manager and was just protecting his colleague and said their phone calls are not always recorded when I said Bilal had not confirmed about references failing and asked him to listen back to the call?! So dodgy.

Nisha · 13 January 2023

★★★★★ 5/5

Google

I had a fantastic experience. Daniel was incredibly helpful and went above and beyond.

Oluwatobiloba · 16 December 2025

★★★★★ 5/5

Google

Leaders is the real deal in the property business. To be specific Morgan Cummins was the most professional and helpful property agent I have ever worked with. She was always friendly and available to answer my questions, even after hours. She helped me find the perfect home for my needs in the shortest time possible. I would highly recommend Leaders to anyone looking to buy, sell or rent a property.

Freddy · 30 September 2023

★★★★★ 5/5

Google

This is my second experience with Leaders and every time they do not disappoint. This time's experience was very fast, Mr Malik Miah was with us in every step, explaining and guiding us. Thank You for everything and we are exciting to move in to our new house.

ASSENHAJI · 18 November 2024

★★★★★ 1/5

Google

Beware of PM James J. The most Unreliable person, took him 6 months to send a guy to my property, doesn’t give a dam that they rented a devastated property, I had to fix everything on my own, haven’t seen this young lad even once, for sure that’s good, but he is getting paid for doing 🦆 all. He has guts to tell you what to do, regardless of how much hard work you had to put into the property so it’s liveable. On the weekend his maintenance guys dropped a fencing into my newly done garden, because James didn’t know it was done already, poor communication between him and me, glad my landlord responds swiftly, however if James is your PRopery manager, keep all yours records as I do and all the emails, you may need them later.

Oskar · 23 October 2022

★★★★★ 5/5

Google

Worked with Daniel and he was supper patient with everything and helpful

Ajibogun · 16 December 2025

★★★★★ 5/5

Google

I had a good experience working with Bilal Raqeeb as a letting agent. He was professional, responsive, and helpful throughout the process. Communication was clear, and he made things straightforward without unnecessary delays. I appreciated his approach and would recommend him to others looking for a reliable letting agent.

Giaffer-Serendip · 19 March 2026

★★★★★ 4/5

Google

Pros: The value for money is definetely the biggest pro on this agency. For 470 you get a huge room with sink and already furnished. Very convinient places, always close to amendities and transport. Very helpful for quick questions and small queries. Good quality of living and other tenants. Cons: In the specific property I was living the furniture were bolted to the wall. Which is okay but literally for 2cm I couldn't have a great workstation setup. Not a big deal though. You deal directly with the agency not the landlord. Again this is not a big deal but I think it should be good to know at least with what kind of person you are dealing. Now the biggest thing I struggled the most was getting my deposit back and a piece of my overpaid rent. Communication was pretty pure. I emailed maybe 3-4 times before I get an reply back. Until I got reffered to a Head of Property that took my case a little bit more seriously. I wouldn't mind if it was like 100 pounds I was owed and they are gonna be a little late but we are talking for around 800 pounds. Overall an Okay experience if I ever get the chance to rent with this company I will hope I get a better experience overall.PositiveQuality, Value

NewEra · 26 August 2022

★★★★★ 5/5

Google

My renting procedure was very easy, thanks to Ralph Wilkinson. Helped give me all the details I needed and answered all my questions as well as made sure the property agreement fit all my needs. He aslo showed me around the property and was very professional and lovely. I also annoyed him and went to the office for help with things in the property, he helped me with that too. Amazing service and very kind staff. Thank you :))PositiveResponsiveness, Quality, Professionalism, Value

L · 26 August 2022

★★★★★ 5/5

Google

Leaders Limited Luton is actually the leaders and the best Housing Agency I will recommend to everyone seeking to rent or buy a property. A massive thanks to Mr Malik Miah for his professional assistance through the process. I am grateful and I sincerely recommend you and your company to everyone in need of a property.

Michael · 27 May 2024

★★★★★ 5/5

Google

I would like to express my deepest thanks to Joshua Faller for reassuring me and helping us in our time of need when faced with having to move homes after 5 years . Taking his time to explain everything i needed answears to , double checking with me to make sure i understood , going above and beyond . Many thanks again !

Victor · 28 November 2023

★★★★★ 5/5

Google

Daniel was very great with getting me a property

Larisa · 16 December 2025

★★★★★ 5/5

Google

Malik was incredibly helpful. He made the whole process seamless and straightforward.

Amine · 16 November 2025

★★★★★ 5/5

Google

Bilal Raqeeb was a referral from my friend... He explained, communicated and took me through the journey of getting my apartment with ease.. He was committed to understanding my wants and serving me the best way possible.. Perfect customer service!! Great guy!!

Gabriel · 2 December 2024

★★★★★ 5/5

Google

I had a property inspection today with a young gentleman. He was absolutely wonderful..very courteous and respectful. An credit to your company. Unfortunately I didn't get his name..please pass on my respects to a very delightful young man..(as we discussed..looks younger than he is )...new review 😀. Had a visit today from ctb property services regarding an immersion heater problem. Mr Hobbs attended at time agreed. He was polite, courteous, well mannered and very cheerful and confident he could sort the issue. He absolutely did! Diagnosed the problem within minutes. New thermostat and new switch needed as loose connection. I now have hot water! Thank you very much Mr Hobbs 😀

June · 11 April 2025

★★★★★ 5/5

Google

Daniel has been helpful and supportive, in addition he makes my application stress free.

Olatoye · 16 October 2025

★★★★★ 5/5

Google

We entrusted our properties to Bilal at Leaders Estate agents to rent out and he has been absolutely wonderful from start to finish. He has looked after us every step of the way, always keeping us updated and going above and beyond to help whenever needed. He is approachable, attentive, and always quick to respond, which has made the whole experience completely smooth. As landlords, we have complete trust in Bilal and couldn’t be happier with the service we’ve received. We would highly recommend him. Thank you so much for everything, Bilal, 5 stars 🌟🌟🌟🌟🌟

Vaisally · 16 February 2026