Leaders Lettings reviews

★★★★★ 5/5

Google

I had a wonderful experience with Leaders Letting Agents in Luton. The whole process from start to finish was perfect and very well organised. Everything was handled smoothly and professionally, which made the experience stress-free. Communication was excellent throughout. I was always kept informed and any questions I had were answered quickly and clearly. A special thank you to Caitlin, who was absolutely amazing. She was very helpful, friendly, and professional, and she made sure everything went perfectly. Her support and great communication really made a difference. I would highly recommend Leaders in Luton to anyone looking for a reliable and professional letting agent.

Krishnaja · 16 March 2026

★★★★★ 5/5

Google

Malik Might is an exceptional house agent who works with Leaders, and I honestly couldn’t have asked for better support. From start to finish, he was professional, patient, and genuinely helpful. He took the time to understand my needs, guided me through every step of the process, and made what could have been a stressful experience very smooth and straightforward. Malik was always responsive, supportive, and willing to go the extra mile to ensure I secured a suitable place. His honesty, dedication, and friendly approach really stood out. I’m truly grateful for his help and would highly recommend him to anyone looking for a reliable and trustworthy agent.

Musty · 16 February 2026

★★★★★ 5/5

Google

The best experience I’ve had with an estate agency so far. Malik showed me the property I wanted to rent, understood my circumstances with genuine empathy, and promptly sent over the application form. Caitlin was also a great help, carefully double-checking my details before submitting everything to the landlord for approval. Not only did I receive a positive outcome on the same day, but both Malik and Caitlin went above and beyond during a process that would otherwise have taken much longer. I now can’t wait to move in before Christmas 🙂 If you’re unsure who to rent with, I highly recommend Leaders Luton, they’ve been brilliant and hassle-free, exactly what you need when moving is already extremely stressful. Thank you, Malik and Caitlin, your help is truly appreciated 👏

Valentina · 16 January 2026

★★★★★ 5/5

Google

My husband and I had a fantastic experience with Leaders in Luton. From the very beginning Bilal and Caitlin were incredibly helpful, guiding us through the viewing process with patience and professionalism, and then supporting us every step of the way with the paperwork and communication with our landlord. They were always quick to respond, clear in their explanations, and genuinely invested in making the whole process smooth and stress-free for us. Renting a property can often feel overwhelming, but thanks to the team's efficiency and friendly approach, everything felt easy and well-handled. We’re so grateful for their support, and would highly recommend Leaders Luton to anyone looking for a reliable and professional letting agent.

Lucy · 16 September 2025

★★★★★ 5/5

Google

Bilal Raqeeb has been amazing as per! This is my second rental home with him and believe me he has done an amazing job! I have been to many agencies and no one has been more efficient, upfront, honest, supportive as well as professionally dealing with myself. I highly recommend leaders and the most professional agent Bilal Raqeeb in renting out your properties as well as helping you find a new home! Thank you Bilal for all your amazing and supportive work and rest assured i will recommend you personally to other friends as well as my family! :)

Maria · 16 August 2025

★★★★★ 5/5

Google

Bilal Raqeeb is my go to person when finding tenants for all 4 of my properties. He understands what a landlord looks for and would expect from their tenants. With great understanding of the market he has advised me on prices in order to compete with other landlords as well as having affordable rent prices within the located area, he is also very consistent in communication keeping me up to date with the latest. He is very dedicated to finding the right tenants and ensuring you receive an amazing service. I am pleased with the service I have received and do look forward to working with Bilal Raqeeb in the future as he’s very reliable and trustworthy

Aleena · 16 July 2025

★★★★★ 5/5

Google

Malik is an extraordinary real estate agent. He went the extra mile, is extremely knowledgable, intregritous, reliable, proactive, customer focused and has a passion for his work. Malik was sensitive to providing assistance to my many challenges as a first time renter in the UK. I am pleased to do business with Mailk who has given me much joy. I highily recommend Mailk to anyone who is seeking an agent who is honest and proficient. Thank you Malik.

Deborah · 16 July 2025

★★★★★ 1/5

Google

AVOID Terrible agency. Tenancy ended month ago, landlord agreed zero deductions, yet agent Malik kept promising I would get deposit this week, for weeks and hasn’t paid a penny yet. Had to raise a Tenancy Deposit Scheme dispute myself just to get my own deposit money back and still waiting after 35 days. Dishonest and happy to sit on tenants’ deposits.

Nicola · 16 December 2025

★★★★★ 5/5

Google

Massive thanks to Bilal Raqeeb again for renting out my block of 16 flats, he has done an amazing job in finding tenants for me and his fees were better than other agents I approached in luton, he has really looked after me and my properties which i greatly appreciate - good agents are hard to find and Bilal is a fantastic one! Highly recommended! Looking forward to doing further business together - thanks Bilal!

Sid · 16 July 2025

★★★★★ 5/5

Google

Bilal Raqeeb was amazing, the whole process from start to finish, this man is impeccable and reliable with everything. He provided great communication throughout the whole process and guided me every step of the way in renting!

Okwudili · 26 March 2026

★★★★★ 5/5

Google

I recently rented a flat through Bilal Raqeeb (Leaders) and had an exceptional experience. From the initial viewing to the signing of the lease, Bilal was professional, responsive, and attentive to my needs. The flat was exactly as described and exceeded my expectations in terms of cleanliness, amenities, and overall condition. What impressed me most was Bilal’s dedication to finding the perfect property for me. They took the time to understand my requirements, offered valuable insights, and presented me with tailored options. I highly recommend Bilal to anyone seeking a reliable, knowledgeable, and customer-focused consultant. Their expertise, combined with their friendly and approachable demeanor, makes them an invaluable asset in the rental market. Five stars, without hesitation!

Afnan · 2 December 2024

★★★★★ 5/5

Google

Leaders have an efficient process set up, which allowed us to get all the admin stuff organised and move to our new property easily. Bilal Raqeeb was fantastic at keeping in contact and answering all of our endless questions!

Amita · 16 February 2026

★★★★★ 5/5

Google

Bilal Raqeeb has been extremely helpful and professional throughout the renting process. From the initial viewing to signing the agreement and collecting the keys, he ensured everything was seamless and stress-free. He took the time to make sure we fully understood the agreement and was always available to answer any questions or address any concerns we had. His prompt responses and dedication made the entire process smooth and enjoyable. Highly recommend his services, he is friendly and very respectful. He is definately on my christmas list for a amazing service.

Eve · 25 November 2024

★★★★★ 5/5

Google

I've been a tennant for a few years and yet their service never faulters 5* The complaint was logged and dealt with within 12 hours. Had I of not had work commitments that day it would of been completed within hours of logging. Sully was fantastic, really professional and approachable from start to finish. He understood my dilemma my 'boiler' and was on it ASAP. Many thanks Sully. And another credit review is to Carl the engineer. So polite he put me at my ease whilst carrying out his work. Fast and professional and thoroughly explained the issue and root cause. Many thanks Dream Team. Sterling work.

Julie · 9 November 2024

★★★★★ 5/5

Google

The process was seamless. Bilal Raqeeb was proactive, really helpful and available to answer the questions I had and I really grateful for his guidance through out the entire process

MICHAEL · 16 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Bilal Raqeeb to find my new rental, and I honestly couldn’t be happier with the whole experience. Right from the start, he was friendly, attentive, and really knew the ins and outs of the local market. Bilal Raqeeb took the time to understand exactly what I was looking for and showed me options that felt like they were picked just for me. What really stood out was his dedication and quick responses. Anytime I had a question, no matter how small, he got back to me right away and helped walk me through every step of the process. From viewings to applications to finally signing the lease, he made what’s usually a stressful experience feel easy and even enjoyable. Thanks to him, I found a place I’m genuinely excited to call home. I’d highly recommend Bilal Raqeeb to anyone looking for a letting consultant who’s reliable, trustworthy, and just plain good at what he do!

Epaphras · 1 November 2024

★★★★★ 5/5

Google

Outstanding Letting Consultant - Highly Recommended! Working with Bilal Raqeeb was one of the best decisions I made in my property search. Right from the initial consultation, he went above and beyond to make sure my needs and preferences were fully understood. Bilal Raqeeb has an incredible eye for detail and took the time to listen to my priorities, whether it was location, budget, or specific amenities, and tailored their recommendations to match perfectly. Throughout the process, Bilal Raqeeb was exceptionally communicative and transparent, ensuring I understood every step involved.He provided valuable insights into each property’s pros and cons, and always made me feel informed rather than pressured. I especially appreciated how he kept me updated on new listings and followed up regularly to ensure I was satisfied with the options presented. Beyond being knowledgeable, Bilal Raqeeb has a warm, approachable personality that made the process so much easier and even enjoyable. No matter how busy the market became, he was incredibly patient, answering every question with care and providing honest, practical advice that helped me make a confident decision. His professionalism shone through, particularly when handling negotiations and paperwork, and he went out of the way to ensure everything was in place before I moved in. Thanks to Bilal Raqeeb, I now have a home I love, and the entire process felt stress-free and well-supported. If you’re looking for a letting consultant who is dedicated, attentive, and truly committed to finding the best fit for you, I wholeheartedly recommend Bilal Raqeeb. I will absolutely work with him again in the future!

Oreoluwa · 1 November 2024

★★★★★ 1/5

Google

I had a very disappointing experience today. The company’s website clearly states that the office is open until 1:00 PM on Saturdays. Based on that information, we travelled there and arrived at around 12:30 PM, expecting the office to be open. Unfortunately, it was already closed. This is quite frustrating because customers rely on the information provided on your website. If the opening hours are different, they should be updated accurately so people do not waste their time travelling. As a company that manages property lettings for landlords and tenants across different portals, I would expect better communication and reliability. I hope the business reviews its opening hours and keeps the information consistent and up to date for customers.

Hassan · 16 March 2026

★★★★★ 5/5

Google

I recently rented a room through Leader Agency Luton, I couldn't stop talking about their services and how professional they were throughout the process. It such a good experience, from start to finish, the process was smooth and stress-free, thanks to the fantastic team at the agency. The staff were incredibly professional, responsive, and friendly. They took the time to understand my needs and found the perfect room for me. The whole process, from viewing the property ( I did a virtual viewing and it was effective), to signing the lease, was handled efficiently and with great care. I want to especially thank Bilal Raqeeb, for his exceptional service. He is always available to answer my questions, provided clear communication, and made sure everything was in place for a seamless move-in. If you’re looking for a reliable and supportive letting agency, I highly recommend Leaders Agency. They truly go above and beyond to make the rental process as easy as possible. They will provide every information you need need to make an informed decision. Thank you to the entire team for making my move such a positive experience!

Fakorede · 22 September 2024

★★★★★ 5/5

Google

I was dealing with Bilal Raqeeb from leaders to help rent out two rooms in my property. Bilal was very helpful and guided me through the process. Highly recommended.

Stephen · 2 April 2026

★★★★★ 5/5

Google

I would like to share my appreciation for the excellent service I received Bilal Raqeed during my recent house search. He was professional, responsive, and very helpful throughout the entire process. All my questions were answered promptly, and the viewing and paperwork process was handled efficiently. I especially appreciated the clear communication and support provided while finalizing the tenancy. Thank you for making the experience smooth and stress-free. I would be happy to recommend your agency to others.

Claudia · 16 March 2026

★★★★★ 5/5

Google

Bilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!

Naresh · 23 August 2025

★★★★★ 5/5

Google

Caitlin is an absolute asset to your company. I will be continuing the tenant relationship with Caitlin. 5 star customer service, appreciate you very dearly. 🤞😊 …

Emil · 2 April 2026

★★★★★ 5/5

Google

I needed to discuss a small issue and I spoke to Michelle Cummings. She was extremely helpful, friendly and professional. The issue was sorted out very quickly. Very happy with how she dealt with my query.

Lesleyacroucher · 16 January 2026