Every review we hold for the Ludgershall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend Brockenhurst Estate agents(Ludgershall) - Clare and Angela have been incredible during my sale case. Very professional, efficient and supportive. I would definitely use them again in the future.
Jimmy · 21 June 2024
Agent replied · 21 June 2026
Thank you so much for your kind words, Jimmy! We are thrilled you had a great experience with Clare and Angela. We really appreciate you taking the time to leave the review and the five-star rating. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleWe received excellent service from Anji regarding the sale of our property in Ludgershall. Bev and I would be happy to recommend her and Brockenhurst to any potential customers.
Josh · 21 June 2024
Agent replied · 21 June 2026
Thank you so much for taking the time to share your positive experience with our estate agency. We are delighted to hear about the exceptional service you received from Anji during the sale of your property in Ludgershall.
Your kind words and willingness to recommend our property services at Brockenhurst to others truly means a lot to us. We're committed to providing top-quality real estate services, and it's always gratifying to know we've made our clients' property transactions smoother and more efficient.
Thank you for trusting Brockenhurst. We hope to continue providing excellent sales services in Ludgershall. Best wishes in your new home!
★★★★★ 5/5
GoogleAmazing service after a year of difficulties Anj was so supportive and looked after our house sale purchase throughout keeping us fully informed. Would highly recommend Brockenhurst.
Brendan · 21 June 2024
Agent replied · 21 June 2026
We're truly grateful for your kind words about Anj's amazing service and support. It's our commitment to keep our clients well-informed and cared for, especially through challenging times. Your high recommendation of Brockenhurst Estate Agents means a lot to us.
Thank you for trusting us with your house sale and purchase.
★★★★★ 5/5
GoogleI had my house valued by Clare Balden. She was extremely friendly and professional and I was impressed by her advice and knowledge of the area . I have also met Molly Scruton when she was delivering leaflets in my area. She was again very friendly and helpful. After meeting both Clare and Molly I would certainly consider instructing Brokenhurst to handle my house sale when I am in a position to move forward.
Sue · 21 June 2024
Agent replied · 21 June 2026
Thank you for your feedback! We're glad Clare and Molly made a great impression. We look forward to assisting with your house sale when you're ready!
★★★★★ 5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression.
I really recommend this agency for first time tenants
Melissa · 16 September 2025
Agent replied · 13 November 2025
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleRecently started renting a property with Brockenhurst Estate Agents, the whole team are super helpful, responsive and friendly. In my case, we were waiting for our referencing to go through with The Lettings Hub and that was completed a day before our move in date, as soon as this was completed Crystal was fast acting and got the required paper work sorted for us to move in on time. Crystal has honestly been such a super star. I feel like she truly respects me as a person and would go out of her way to help anyone where possible. If you’re thinking about using Brockenhurst Estate Agents, you definitely should, best estate agents I’ve used after renting numerous of houses. You even get a little move in box with essentials, discount codes and more. Thank you, Crystal!
Lydia · 5 October 2022
★★★★★ 5/5
GoogleAmy has been fantastic helping us sell our property. She is very friendly and always happy to help! All viewings were conducted in a professional manner and we’ve always had timely updates on progress from Amy :) Highly recommend her!
George · 21 June 2023
Agent replied · 21 June 2026
Thank you for your wonderful review! We're delighted to hear about your positive experience with Amy. Her dedication to friendly service and professional conduct is a great asset to our team. We appreciate your high recommendation and are here for any future property needs!
★★★★★ 5/5
GoogleJames recently helped me with my property search, and was really insightful and knowledgeable; he even called me about homes that weren’t on the market! Despite having to put things on hold, when the time is right, James will be the first person I call!
Callum · 21 June 2025
Agent replied · 21 June 2026
Thank you for your kind words! We’re so pleased to hear that James’s insight and knowledge made a positive impact on your property search, especially with his proactive approach in finding off-market opportunities. While we completely understand needing to put things on hold, we’ll be here whenever you’re ready to continue, and James will be delighted to assist you again. Wishing you all the best in the meantime!
★★★★★ 5/5
GoogleThey were very helpful and very happy with my purchase from them many thanks.
Mehmet · 21 March 2026
Agent replied · 21 June 2026
Hi Mehmet, thank you very much for your review we’re really pleased to hear you’re happy with your purchase. We look forward to helping you again in future! The Brockenhurst team.
★★★★★ 5/5
GoogleAbsolutely brilliant! Has kept us informed on everything the whole time, the process was fast and everyone has been lovely. Especially Molly!
Jodie · 11 May 2024
Agent replied · 16 September 2026
Thank you so much for the fantastic review! We’re delighted to hear that you felt well informed throughout and that the whole process was quick and straightforward. We’ll make sure Molly gets a special mention too, she’ll be thrilled to hear your lovely feedback. Wishing you all the very best!
★★★★★ 5/5
GoogleI have to say a big thank you to Hannah and her team for all the help and advice she gave me when I enquired about letting my property. She was able to recommend companies for all my requirements and arranged for them to carry out work.
The property was let immediately the photos appeared on the web site and all the necessary checks were dealt with promptly so the tennant could move in.
Dan
Daniel · 5 October 2022
★★★★★ 5/5
GoogleVery good in communication throughout the whole process. Thank you Brockenhurst & in particular Angie! Good service folks.
Steve · 21 June 2024
Agent replied · 21 June 2026
Thank you so much for the fantastic review, Steve! We are really glad that you had a positive experience with us and that Angie was able to provide excellent communication throughout. We really appreciate you taking the time to leave a 5 star review and for your kind words - it means a lot! Thanks again, and we hope to work with you again soon.
★★★★★ 5/5
GoogleThe whole process started well with a really positive initial meeting and valuation.
During the marketing part, contact was excellent and the viewings were carried out with great professionalism.
A really positive experience and a great team to work with.
Joanna · 21 June 2025
Agent replied · 21 June 2026
Thank you for taking the time to share your experience. We're so glad the process felt positive throughout and that our team's professionalism stood out. It was a pleasure working with you!
★★★★★ 5/5
GoogleJust brought a property with Angie at brockenhurst and could not of received a better service. Angela updated me throughout the whole process, was always available to answer any questions I had and was overall amazing, would definitely recommend.
Leah · 21 June 2025
Agent replied · 21 June 2026
Thank you for your wonderful feedback! We’re thrilled to hear that Angela provided such an exceptional service throughout your property purchase. Keeping our clients informed and supported every step of the way is what we strive for, and we’re so glad Angela exceeded your expectations. We truly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
GoogleBrockenhurst has been extremely helpful and attentive with setting our minds at ease at the end of our tenancy and answering all manner of questions to help us through the journey.
James Griffiths from the Ludgershall branch we have to say is cracking at his job and should be given some sort of award for putting up with us and the bombardment of emails we have sent him over the last few months. He has been very patient and given us the right information we needed to make the situation we were in very smooth and not as stressful as it could have been.
Fi · 8 October 2021
★★★★★ 2/5
GoogleHad high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the house that they did make us aware of prior to starting the buying process (we went ahead as our broker wrongly said it would be okay with lenders) however the commutation around this was very poor for the following 5 months. Whilst all staff were friendly we were constantly having to email or call to get any updates, particularly in the first few months, and frequently were waiting more than a few days for a response. Then when things seemed to progress more, any communication was only limited to one of us, normally the last person they spoke to. For example I normally had contact with brokenhurst so I was normally called with updates, however if I wasn’t able to answer they didn’t try contacting my partner or send an email. Then if my partner spoke to them they would contact him after but did not attempt to contact me if he wasn’t available! We also asked numerous times for both of us to be included in emails but this didn’t happen and meant that myself and my partner constantly forwarding Brokenhurst’s emails to each other. It became a very frustrating situation that could’ve been less stressful if communication was better. That said, if there weren’t issues with the house it’s possible we would have had a better experience! Like I said, staff were friendly and nice enough to chat to but communication really was appalling! Sadly the sale fell through but it does feel like a blessing in disguise as it was so stressful and we won’t be returning to brokenhurst to buy or sell through. As first time buyers the current market is hard enough already without supportive estate agents!
Sam · 21 June 2023
Agent replied · 21 June 2026
We sincerely apologise for the communication challenges you experienced and appreciate your candid feedback. Our team is committed to enhancing our processes for better client experiences. We regret that your journey with us didn't meet expectations, and wish you success in your future property plans. Thank you for sharing your thoughts.
★★★★★ 5/5
GoogleAnji has worked tirelessly to support my house sale. We have now exchanged contracts and I cannot thank Anji enough for her tenacity in obtaining this result for me. 🥰🥰 …
Suzanne · 21 June 2023
Agent replied · 21 June 2026
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear about your satisfaction with Anji's dedicated efforts and commitment to your house sale. At Brockenhurst, we pride ourselves on going the extra mile for our clients, and it's rewarding to know Anji's tenacity made a significant difference. Congratulations on the exchange of contracts, and we look forward to assisting you with any future property needs.
★★★★★ 5/5
GoogleI had the most positive experience with this real estate agency so far, from the beginning of renting the property until moved in. Samantha Roper (property administrator), has been very supportive, helpful and attentive to our needs, ensuring that any issues we have now living at the property are resolved quickly.
I highly recommend it!
Joao · 5 October 2024
Agent replied · 26 July 2024
Dear Joao,
Thank you for taking the time to leave us a review and for giving us a 5-star rating. We are thrilled to hear that you had a positive experience with our agency, from the start of renting the property until moving in.
We are also pleased to hear that our property administrator, Samantha Roper, provided you with excellent support and assistance throughout the process. We strive to ensure that all our clients' needs are met and it's great to know that Samantha was able to resolve any issues you may have had quickly.
We truly appreciate your recommendation and we look forward to continuing to provide you with exceptional service in the future.
★★★★★ 5/5
GoogleGreat service from Andy and the team, always took the time to answer my questions and talked me through the process thoroughly! would highly recommend....Thanks Andy!!!
Carly · 21 June 2023
Agent replied · 21 June 2026
Thank you for your glowing review! We're thrilled to hear about your positive experience with Andy and our team. Your recommendation means a lot to us. We're always here to answer questions and guide you through the process. Thanks for choosing us, and we look forward to serving you again!
★★★★★ 5/5
GoogleBrilliant service, very attentive, professional and most importantly patient (with us small portfolio landlords:). )
Can’t recommend enough!
Ps - Go lettings
Adrian · 1 October 2025
Agent replied · 13 November 2025
Thank you so much for your lovely review! We're really pleased to hear you found our service attentive, professional, and patient, it’s always a pleasure supporting landlords, no matter the size of the portfolio. 😊
We truly appreciate your recommendation and look forward to continuing to work with you.
All the best,
The Brockenhurst Lettings Team
★★★★★ 5/5
GoogleWe are just coming to the end of our property purchase with Brockenhurst, and have had the very welcome support of the team throughout.
Claire and Anji in particular were key in helping us successfully navigate the purchase and buying process and we are looking forward to move into our new home and start our next chapter.
Ben · 21 June 2024
Agent replied · 21 June 2026
Thank you for sharing your positive experience with us. We're thrilled Claire and Anji could support you through your property purchase. Your feedback truly motivates our team to continue delivering top-notch service. We're excited for your new chapter and hope you thoroughly enjoy your new home. Don't hesitate to reach out if you need further assistance.
★★★★★ 5/5
GoogleWe have used Brockenhurst for years and have always found the members of staff friendly and efficient. I would highly recommend them and all the serviced they offer.
Sophia · 16 July 2025
Agent replied · 13 November 2025
Thank you for your continued support and loyalty over the years. It really means a lot to us. We're so pleased to hear that you've consistently found our team friendly and efficient, and we truly appreciate your recommendation. We're always here whenever you need us!
★★★★★ 5/5
GoogleWe were extremely happy to have used Brockenhurst to manage the sale of our property. Although it took the best part of a year to complete, we received excellent support throughout. At the point of accepting an offer we were then superbly guided through the final phase right up to move day. Great customer service.
Michael528676 · 21 June 2024
Agent replied · 21 June 2026
Thank you so much for your kind words and 5-star rating! We are so glad to hear that you were pleased with the service you received from Brockenhurst Estate Agents. It is our ultimate goal to ensure that each of our clients has the best experience possible, and we are thrilled to hear that we achieved that for you!
★★★★★ 5/5
GoogleFantastic estate agents. The best in the area. Friendly and good at what they do. Very pleased with the service provided and the care they put into their work.
Catherine · 21 June 2025
Agent replied · 21 June 2026
Thank you for your kind words and for taking the time to leave us such a positive review. We’re so pleased to hear you felt well looked after and that the quality of our service stood out. It’s always our aim to combine local knowledge with genuine care, so it’s great to know that came through. Thanks again for your support!
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