Brockenhurst Ludgershall reviews

★★★★★ 5/5

Google

Lou has been very helpful and attentive, answering a lot of questions that I had. She helped give me a lot of peace of mind whilst moving away.

Hong · 20 March 2026

★★★★★ 5/5

Google

Great communication and service. Adam took time to talk me through the processes so that I had a good understanding of what to expect. His colleagues have been supportive in helping me progress the sale of my house. Thanks to all the team for all their efforts Edit. I'm now nearing completion and throughout the time of trying to get the sale completed Anji has been brilliant constantly pushing to get things sorted and keeping me informed as best she could.

Kathryn · 21 June 2024

★★★★★ 5/5

Google

I enquired to Brockenhurst mid December when we decided to sell our house (very last minute!) I had a call from James moments after enquiring and he came round that very day to value the house. From the get go James was incredible! He talked me through everything and gave me a fair valuation, he was even patient with my loony children running in and out of the kitchen non-stop throughout our whole chat. After signing papers the whole team came to look at the house so that they all knew the property which I felt was a lovely touch. James kept me updated at every stage during the time that our house was on the market. Our house sold within two weeks which I don't feel would have been possible without the teams hard work and dedication to helping us make that quick sale! I would wholeheartedly recommend James and all of the team and would never use another estate agent!! Thanks again to James and the team!

Ashleigh · 21 June 2024

★★★★★ 5/5

Google

I used Brockenhurst estate agents as we had purchased through them before. As I expected Clare and her team were very informative and kept me in the loop for viewings and things I had to do as it had been a while since I had sold a property. Any questions I had were answered promptly and with the right answers. Everything went far smoother than I thought it would. That was down to the efficiency of the whole team. I would have have no hesitation in recommending them or using them in the future. Great Job!

Robert · 21 June 2024

★★★★★ 1/5

Google

As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9th of February. Communication was almost non existent, and I had to chase them to do their job. - On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored. - However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling. - Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until "December to April", literal words written in their email. Instead, I came back from the holidays to find the notice to vacate by October, by regular mail, not even notified by email. Imagine finding that you have been told to vacate a property a couple of days ago without even knowing about it. No decency whatsoever in communicating adequately with me, even though I was helpful and diligent, accommodating views for prospective buyers and doing my part as a dutiful tenant. - I still found a place rather quickly, well before the time to vacate the property, for myself, to get it all done quickly, and for the property to be readily available for the sale. I was given assurances, once more, that the agency would be flexible with the time that I had to move out, and instead of that I was once more lied to and treated appallingly: I was informed that, despite being the one given notice to vacate, as I did not inform them that I wished to vacate (I had to, you told me to!), my tenancy agreement would still be valid for a full month. So I had to pay a full month worth of rent even though I wasn't going to live there. Once more, no clear communications, outright lies and making me pay, I assume, for bringing them to the PRS and prove that they were a terrible company. I had been punished for protecting my rights as a tenant. I have rented for nearly 9 years, I never had an issue, always paid my rent regularly, I even had two private landlords praising the good state of the property once I had left them, and in turn I have never had such a negative experience with other agencies and private landlord, until this time. If you are a prospective tenant, please read this as a warning. They were awful and will be for others too. Just take a look at the pictures.

Pablo · 21 June 2025

★★★★★ 5/5

Google

James and his team provided great strategic direction on pricing and marketing and managed to sell the property through their client list. Excellent communication dealing quickly and effectively with any queries. Never thought I’d be recommending an estate agents but we would have no hesitation in suggesting Brockenhursts.

Ian · 21 June 2025

★★★★★ 5/5

Google

I found them to be an efficient and knowledgable team who communicated well throughout the process of my house purchase. In particular I would like to thank Ashlea Harrod who was very supportive and helpful.

Liz · 21 October 2025

★★★★★ 5/5

Google

James was amazing from the minute we saw our new home go up for sale online all the way through to putting an offer in. James worked late, answered messages whenever we had any and was so informative about every step. Then save us a very smooth handover to his colleague Anji who has also been amazing so far. I would recommend James and Brockenhurst Estate Agents a million times over

Amy · 21 June 2024

★★★★★ 5/5

Google

Renting from Brockenhurst was a less painful experience than ofter estate agents, we was dealing with a love lady call Lou, very helpful and responded in a timely manner to emails, well done to Lou and the team, we're very happy with the whole experience.

M · 21 June 2025

★★★★★ 5/5

Google

Whilst looking for our family home James has been brilliant at sourcing great properties for us to view even some which aren’t yet on the market. He is our go to guy for our next home and we have throughly enjoyed the process.

Lewis · 21 June 2025

★★★★★ 5/5

Google

Within two days of instructing Brockenhurst to put my property on the market, Rhys had conducted two viewings and sold to the property at asking price. The viewings were gained by the team ringing round potential buyers and asking if they wanted to view. At this point, no photos or videos of the property were taken. Once the offer was accepted, we moved within eight weeks. The team kept us updated throughout and communicated exceptionally well. So from putting the house on the market, accepting the offer, completing, and exchanging it was only 53 days! It would not have been that quick had it not been for the exceptional service of this amazing company!

Emily · 1 October 2025

★★★★★ 5/5

Google

I found the team exceptional. They supported me without question. Nothing was any trouble and a huge weight was lifted off my shoulders. Everyone was happy and made me feel at ease. They were a joy to work with and I'm going to miss them all. Thanks from the dog's too, for all the lovely biscuits

Anji · 21 April 2026

★★★★★ 5/5

Google

I have bought and sold property through Brockenhurst and have, both times, been impressed by the professionalism and communication of everyone who I’ve spoken to. Rhys, Karen and Aidan especially dealt with the sale of my property; I’m so grateful for the consistent communication and expertise at guiding me throughout every stage of the process.

Rosy · 21 April 2026

★★★★★ 5/5

Google

Rosie continues to be a pleasure to deal worth throughout our move & since, she’s efficient, knowledgeable & professional at all levels & we’ve always had excellent communication with any queries or questions.

Kirsty · 21 September 2026

★★★★★ 5/5

Google

We recently purchased our new home through Brockenhurst and had a great experience with the whole team from start to finish. Claire, Adam & James were all very helpful during our viewings of the property. Plus Anji did an excellent job prompting us on next steps, keeping everyone updated and progressing the sale. Thank you all, we love our new home! 🏡

Alice · 21 June 2024

★★★★★ 5/5

Google

I had an exceptional experience with Brockenhurst. They truly delivered on their promise to communicate clearly and openly, which was extremely important to me after a previous bad experience with another agent. Their transparency and responsiveness gave me confidence throughout the process. Thank you !

Teresa · 21 May 2026

★★★★★ 5/5

Google

Thank you Brockenhurst for making the whole sale process as easy and seamless as possible. Everyone we engaged with was friendly, professional and helpful. A special thank you to Karen, Clare and Anji.

Tash · 21 June 2025

★★★★★ 2/5

Google

I recently ended a 7 year tenancy managed by Brockenhurst. Until November 2025 this was fine, however in the last 12 months the attitude of the lettings team changed. Primarily this was due to my raising significant concerns about the quality of the dwelling and that no major work had been carried out in the time I had rented the property. This came to a head when I was erroneously accused of causing structural damage and being quoted nearly £3000 worth of repairs, when the damage was caused by a contractor employed by Brockenhurst 6 months previously. I paid £975 PCM prior to being served with a section 21 in September, and at the end of December 2025 resisted at £1400 PCM. Knowing some of the issues with the property, the address for which I am unable to disclose here for security purposes, I wish to list these known issues below so prospective tenants can view this property with their eyes open. The flooring is unsafe on the landing, may have been addressed with new carpets being fitted, replacing the decades old carpets that wouldn't be replaced during my time in the property. The kitchen is fitted as it was in 1984 when the property was built. The bathroom was only refitted as a result of the damage caused by the contractor, damage I was originally accused of wrongly and caused me great distress at the time. The house to the right of the property is derelict, unsafe for use and rat infested. Finally, there is black mould present in the house, a possible health and safety hazard for individuals, couples, or young families looking for a safe place to live. I am at presently looking to have an EHO investigate the property. Interestingly I have kept an eye on the listing, and now in April, the property is still on tue market and has been reduced 4 times from the original asking price of £1400 PCM to £1150 PCM. I only give Brockenhurst a 2nd star because they had a shred of common decency to return my deposit in full, as I did all I could to upkeep the property and even try to make it better.

Richard · 21 April 2026

★★★★★ 5/5

Google

We have been working extensively with Tianna to secure a rental property from abroad. I've never lived in the UK, and my husband hasn't rented there for many years, so we were a bit out of the loop. We couldn't manage to get the first property we wanted (poor timing on our part), and I reached back out to Tianna when I found a neighboring one available soon after. Things worked out, even after looking like it might not, and her kindness, professionalism and patience got us to the finish line! Others probably would've given up on us with having a more complicated and annoying situation and just given it over to one of the many other interested parties. I can't thank her enough and this is such a great start to our move! Truly glad to be working with her and excited to start a new chapter in a happy home.

Amanda · 21 June 2025

★★★★★ 5/5

Google

The guys at Brockenhurst were great. James, Clare and Anji done a really good job finding us our home and always kept us in the loop with convenient communication. They were also able to accommodate weekend viewings with some of their other staff which worked great for us. They kept in touch with our solicitors which was convenient, as it kept everyone on the same page and made the process seamlessly simple. We would recommend Brockenhurst to any one looking to buy, rent etc, and we would ourselves use their services again. Many thanks!

Zee · 21 June 2025

★★★★★ 5/5

Google

We were approached by Rhys from Brockenhurst as he was aware that we were on the market; it had previously been with another agent for 2 months without a single viewing! Upon signing with Rhys and Adam, they sold our property within several weeks of it going live with them, despite the Christmas shut down in the middle. We were and are very impressed with their proactive marketing approach, professionalism and their can-do attitude at all times, backed up with courtesy and a ready smile. So pleased they found us.

Tracey · 21 June 2025

★★★★★ 5/5

Google

Always professional yet friendly. Very hospitable, calm, and welcoming. They always find a way to help and make you feel comfortable. Excellent service and a genuinely pleasant experience.

Mohammad · 2 September 2026

★★★★★ 5/5

Google

We viewed a house and had our house appraised by Adam. He was very professional and we were really impressed by his knowledge, enthusiasm and dedication to sellers and potential buyers. He explained the selling process to us well, and although we came to the decision that now is not the right time for us to move, we are really confident that hopefully in the future we can work with Adam again. Many thanks! Sian and Alex

Sian · 21 June 2025

★★★★★ 5/5

Google

The Brockenhurst letting teams have been incredibly efficient, helpful and supportive of me in renting out part of my property They’ve always responded promptly, been understanding of delicate or awkward situations and they have advised me when prices should go up or down. I wouldn’t hesitate to recommend them to someone else and I am happy to be a repeat customer of an agent I can trust.

Jo · 1 October 2025