Trusted Agent profile · Lowestoft
★★★★★
303 reviews across 1 platform
138 London Road North, Lowestoft, NR32 1HB
William H Brown's office in Lowestoft, at 138 London Road North, is rated 4.3 out of 5 across 303 reviews on 1 platform, including 303 Google reviews rated 4.3.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
GoogleWonderful experience with Tyler with our mortgage, went above and beyond for us. Cannot fault him in any way. Especially for first time buyers he has been amazing.
Thank you Emily for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHi Kara it was lovely to meet you today and so nice of you to say nice things about my home so thank you
Many thanks Abbie for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat agent emailed me my viewings and times with details of property's we were viewing a big thank you to Lindell for going that extra mile .top man thank you.
5/5
GoogleSo lovely dealing with Kara , very knowledgeable and helpful, great advice given and just an all round nice person to deal with
Many thanks for the fantastic 5* review James. Kind regards, Lucy, Customer Relations.
1/5
GoogleProperty advertised and good service at first. Promised to ring me the following morning with landlords decision. No contact and I made two phone calls without satisfaction. I eventually got a call to say it was a no from the landlord. Wanted a person to move in almost immediately. So all in all a rubbish service and they are dishonest in their dealings with customers. Wasted my time and stay well clear of such an unprofessional organisation.
5/5
GoogleI wish to commend this Estate Agents for their efficiency and speed with which they found a flat which met my criteria. Also, the are very polite and professional. Thank-you to Katie especially but to all of the Lettings Team.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlea big shout for Both Karina Wilson and Kirsten Challice ,from William H Brown Lowestoft. Proffessional ,Polite, dedicated hardworking team, whether youre a contractor ,Tenant, Landlord, The same proffesional attitude applies. Robin Adams. A customer. and Contractor.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKatie Zawadzki @ lowestoft branch is absolutely brilliant 👏 she goes that xtra mile to find me a rental property, I can't commend her enough. Very polite, professional and approachable........keep up the good work Katie and Thank-you. …
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleGreat service from Josh, helped me a lot with my search for a rental property. 10/10.
Many thanks for your great 5* review. Best regards, Lucy, Customer Relations Team
5/5
Googlejade Stanton showed me and my boyfriend round a house today, and was so helpful, 10/10 x
Hi Lily, Thank you so much for your wonderful 5* review! We're thrilled to hear that Jade was so helpful during your house viewing. Best regards, Lucy, Customer Relations Team
5/5
GoogleI’ve recently been liaising with Kara who has been extremely helpful and knowledgeable. I wouldn’t hesitate to recommend her. Thank you!
Many thanks Tamzin for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't fault the service from lettings. Rob and Katie was so much help. Anything we needed was sorted straight away. Can't thank them enough
5/5
GoogleThe agent Mr Daniel Dighton did a great job with securing a house for me. It was very quick & friendly. Thanks!!
Thank you for your brilliant 5* review and thank you for your kind words Nethmini. Best wishes, Lucy, Customer Relations.
5/5
GoogleI rang them "out of the blue" to seek some advice about lettings, and the receptionist who answered the phone and Sam Ellis could not have been more efficient, helpful and a pleasure to speak to; a truly professional service! I am certainly going to use them.PositiveResponsiveness, Quality, Professionalism
Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.
5/5
GoogleRecently had amazing engagement from Kara in lettings, professional and great support in my enquiries. Highly recommended, 5 stars
Thank you for your terrific 5* review and recommendation James. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would thoroughly recommend them, as I am unsure whether to rent out my property or put it on the market. Great service from Jasmine in the office, who managed to arrange for Joe from Residential sales and Rob from the Lettings team to come out jointly and discuss both options. Once I've made up my mind, they will definately be the company who I trust with my property !
5/5
GoogleKarina from the Lettings department has been an absolute star for us over the past year or more. Very professional, polite, always on the ball and gets back to you when she says she will. She has delivered exactly what we wanted from a full management service. We have had other agents in the past who Don’t even come close. We will definitely be using again for our next rental.
1/5
GoogleIf you're looking for an Estate Agent - please, speak to several before committing to William H Brown. This review comes from a recent house sale, but also our interaction with them when buying our first house - so yes, it's written from recent frustrations, and in the heat of the moment, but two bad experiences in 4 years is enough to justify the warning. We were visited to get a valuation on our house, and a price was suggested along with some very positive stats about achieving 100% of asking price, and houses being sold within days (at the current time) in the area. You can understand our immediate frustration when after only 2 weeks we were advised to lower the price. After 4 weeks, and very few viewings (in a very busy market), we decided to onboard a 2nd agency, as during our initial chat with WHB we were told we could do this for no fee. This was not the case, and we were told in no uncertain terms that what we were told face to face is irrelevant compared to the contract. Whilst this is true, the barefaced lies were enough to make us nearly take the house off the market and start again. By no strange coincidence, after some heated discussions, and a period of 2 weeks without a viewing, we finally had an offer put in. The buyers were first time buyers, and upon the advice of WHB, went with a solicitor (Premier Property Lawyer) who handle cases across the country, en-mass. Two weeks in to the sale, the solicitors were victims of a cyber attack which took their entire systems offline for over 4 weeks. We knew the buyers wanted to be in by Christmas 2021, but that was never going to happen. Now, this isn't Willam H Browns fault, but, they were advising on behalf of the buyer, and should have taken responsibility for ensuring that the buyers knew what was going on - being first time buyers, I think they just assumed this was standard for a purchase (waiting weeks with no updates). When we chased for completion, WHB told us the buyers had no idea that their solicitors had been hacked. Imagine not being told, by the agents you're using (given that the solicitors had become totally uncontactable) that your first ever house purchase is being delayed by a massive security breach, and more importantly, that you're absolutely entitled to change solicitors at no extra charge because of the breach. I have a chain of emails, and a list of calls, where WHB have either told me incorrect information about the status of the sale, or simply not had the decency to reply or return a call. I know it's not new for estate agents to have a bad reputation, but I honestly advise anyone considering using WHB to think twice. I have absolutely no doubts that had I have not escalated my concerns to their parent companies complaints team, I'd still be waiting on the completion of the sale. Its certainly no coincidence that the day after I complain (and tell WHB that I've done this), I receive hourly updates and eventually get a completion date. I'm still awaiting for a reply about the complaint - I'll keep pursuing that to ensure that to ensure others don't have similar experiences. We've completed now, and nearly 16 weeks after we accepted an offer, our relationship with William H Brown is finished. I can assure you that we won't be using them again - and I'd strongly advise anyone looking to buy, or sell, to think twice about falling for the confidence and friendliness that will greet you on first contact. If you're a first time buyer...consult several agents. Get written confirmation of anything they say during initial talks (record them, if needs be) Find a local, small, reliable solicitor, do not be fooled by the suggestions from William H Brown - they make commission off you using any of their "panel of solicitors" and will push anything on to you - it's your problem once you sign up, not theirs, so think wisely. This has been one of the most stressful experiences. We are buying our new house through another agent, the differences have been stark. Polite, professional, organised - everything that WHB haven't been.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service and couldn't recommend William H Brown enough. Megan was particularly helpful and very competent as well as the others in the office. Would highly recommend using them to anyone.
5/5
GoogleLeillanii done a excellent job showing me around & very professional
Many thanks Logan for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI just want to thanks for a friendly professional service when I needed it many thanks to kara and her team
5/5
GoogleSam Ellis has been extremely helpful and friendly in guiding us through the rental process. He is always professional, knowledgeable and quick to return phone calls and emails to us. Sam has been first class and we are very happy to recommend him.
5/5
GoogleAbsolutly great communication fantastic staff been dealing with the renting team and they have been so helpful and courteous thank you
Thank you for the fantastic 5* review Hannah. Kind regards, Lucy, Customer Relations.
4/5
GoogleJoe was very friendly and not pushy he explained how the markets are working at this time very good
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Lowestoft office has 303 reviews across 1 platform: 303 on Google.
William H Brown Lowestoft is rated 4.3 out of 5 across all 303 reviews, and 4.3 out of 5 on Google from 303 reviews.
William H Brown Lowestoft, 138 London Road North, Lowestoft, NR32 1HB.
