William H Brown reviews

★★★★★ 1/5

Google

Awful letting agents. 1. Turned up to our new property to let and there's a for sale sign in the garden. Negated to tell us it was for sale then lied to us and said the property would only be let to landlords, however only had families view the place. 2. During the 3 months inspection advised WHB of a page full of issues including MOULD.. 4 months later still not fixed. Maintenance guy kept cancelling over Christmas. No one has sorted anything despite numerous calls to advise them 3. I have subsequently moved out and left the other tenant (my partner) to rent on his own because I cant stand how awful the place is to live in and despite numerous emails and several calls last week and the promise to call me back and im still waiting for my name to be taken off the tenancy. 4. I am still receiving rent arrears email even though I no longer live in the property Nd have advised them. Jist to add to this There is no rent arrears! My partner agreed to pay weekly direct with WHB Im getting fed up off the company's incompetence I will be submitting a formal complaint. Im hoping someone will see this message and actually have the decency to respond.

Gee · 16 February 2026

★★★★★ 5/5

Google

A huge thank you to Will @ William H Brown, Lowestoft who with his professionalism, knowledge, help, support and friendliness has made the process of selling so much easier for us. Will has been totally transparent and helpful, communicating regularly throughout the process and has supported us with excellent advice. Will's first visit, to view and value the property, was the reason we decided to use William H Brown as our estate agent. Many thanks Will and William H Brown.

C · 25 November 2025

★★★★★ 5/5

Google

We have had a very easy and stress free sale. Will Tottie and team were amazing. From the 1st phone call to put the property on the market and then to the last saying we have sold. Every question was followed up and answered. No matter if a silly question. I would highly recommend the team!!! We will definitely use you all again on the next move. Thank you all. The BUTLERS

Jonathan · 25 November 2025

★★★★★ 5/5

Google

I have been renting a property through William H Brown for over 2 years now. I've had contact with a few estate agents during this time. Kara is currently my main point of contact and has been for a while now, she is so friendly, keeps me informed of anything I need to know. She is so understanding of any circumstances we experience and is always so quick to resolve any of our issues.

Emily · 9 August 2025

★★★★★ 5/5

Google

I’m new to renting and Josh have looked after me massively with having learning disability’s he’s made sure I understand everything and made sure I’m happy even with me being a little bit of a pain and having to have him explain more than a normal person he’s done a top quality job and made me feel like I’ve not been a pain massive thank to yo Josh would highly recommend Josh especially from William h brown gone above and beyond for my self I feel

Djmini · 4 December 2024

★★★★★ 5/5

Google

Samuel Sykes-Drinkell - Samuel called me in Mid Oct 2024 to say he'd only been with WH B for 3 days and was there anything he could do for me. Well actually yes...other colleagues of his were unable to find the 2017 inventory of one of my buy to lets and this was a problem. He put the phone down then called back 16 minutes later to say he'd found it and he promptly emailed it. Not just for this great help but also the way he conducted himself on the phone indicated to me that Samuel is a FIRST CLASS Professional ....Thank you Samuel. Highly Recommended

John · 11 November 2024

★★★★★ 5/5

Google

Kara at William H Brown’s Lowestoft branch has been amazing. She was so understanding and supportive when we had to end our tenancy early due to personal circumstances. Everything was handled quickly and kindly, which really took a lot of stress off us. Thank you, Kara, for all your help!

Maisie · 9 October 2025

★★★★★ 5/5

Google

Great Service when selling and purchasing my property. Especially Will @ William H Brown who went above and beyond from start to finish ensuring my purchase happened as quickly as possible. When there’s multiple companies providing the same service , it’s the people that matter.

Josh · 16 November 2025

★★★★★ 5/5

Google

Will was amazing to us. He was friendly, helpful, and always kept us updated. The whole process was easy, and he went out of his way to make sure everything was right for us. I’d definitely recommend him to anyone looking to buy a house!!

Reece · 16 November 2025

★★★★★ 5/5

Google

Thank you very much to Will for handling the sale of the property. Will was very helpful and dealt with all aspects of the sale in a professional manner, and I would recommend Will in assisting the sale of your property.

John · 25 November 2025

★★★★★ 5/5

Google

What a fantastic team! In a matter of 36 hours from submission of my paperwork, I collected the keys to our new rental!!! Sam, Joshua and Daniel was an absolute pleasure to deal with, and nothing was too much trouble! If we ever move …

Norma · 16 October 2025

★★★★★ 5/5

Google

Will is the standard to which all estate agents should aspire: Helpful, knowledgable and clearly understands the needs of both buyer and seller. When purchasing my house from WHB I am glad Will was there to help and advise.

Tupelo · 25 November 2025

★★★★★ 5/5

Google

Kara has always been understanding and helpful with any concerns and changes, ensuring they are dealt with promptly and chasing up things when needed. I feel if there is a problem Kara is very approachable and friendly to speak to, it never …

C · 16 October 2025

★★★★★ 5/5

Google

Had such bad experiences in the past with people from estate agencies but Kara Miller went above and beyond. She was so helpful and kind. It gives me hope when I’ll be renting out in the future. Highly recommend! She’s a credit to the company.

Benjamin · 25 September 2025

★★★★★ 5/5

Google

Thank you very much to Lindell, Tyler & the team for handling the purchase of our new property so smoothly. Lindell & Tyler were especially helpful and definitely went the extra mile to ensure this move was pushed through as quick as possible and they also took all the stress away from ourselves and handled everything extremely well. They were always on hand to answer our calls & queries - nothing was ever too much trouble and they always got back to us quickly. Both Lindell & Tyler were always very friendly, professional and helpful - we ended up being on the phone to each other most days and no matter what was happening, they always kept us in the loop and explained things very well. We always felt like our move was in good hands and cannot thank them enough for everything. Highly recommend William H Brown Lowestoft and we would definitely use them in the future.

Laura · 8 June 2024

★★★★★ 5/5

Google

Although I was a private seller Lindell at William H Brown who was acting on behalf of the seller for the bungalow I was buying, gave me regular updates and chased people when they needed chasing. Lindell was very professional throughout the whole sale and purchase. At the point of exchange and completion I thought we worked together as a team to contact solicitors and made sure we got this one over the line. Thanks Lindell and William H Brown for all your help. 5* service.

Paul · 16 May 2024

★★★★★ 5/5

Google

Big thank you to Kara Miller for approaching me after noticing I had been advertising for weeks for a tenant with no success. Kara with the help of Daniel and Josh @ Lowestoft branch understood my requirements and found me exactly the type of tenant I was looking for incredibly in 1 week. I really was impressed by the professionalism and the speed they delivered. I highly recommend Lowestoft team.

C · 17 October 2024

★★★★★ 5/5

Google

Today, I rang was not able to get through to the sales section, I had spoke to the rentals department and a young lady named Adele was been amazing. She had assisted me with the questions I needed answers to, she did so to the best of her knowledge and tried to put me through to the sales section again, was lovely to feel listened to and not just handed off like some companies.

Luke · 4 August 2024

★★★★★ 1/5

Google

Unprofessional company, let down from the start. Promised a property then not got it. Enquires for requests ignored. Repairs not completed. Reported and nothing done about them. Left without a shower for days, even through they were aware of diasbled tenants in the property. Toilet was broken for days, wouldn't flush. Mould in the property. Had to go direct to landlords approved tradesman to get anything done. Property in poor condition. No photos from agent when took the property on to confirm condition of property. Took a month to receive deposit back when should be received in 10 days of vacating the property. Avoid W H Brown. They are a nightmare of a company to deal with from a tenants point of view. Would never rent or recommend them to anyone. This is actually a no star review. Unfortunately have to put one star to post review!

Sarah · 16 April 2024

★★★★★ 1/5

Google

Unprofessional company, let down from the start. Promised a property then not got it. Enquires for requests ignored. Repairs not completed. Reported and nothing done about them. Left without a shower for days, even through they were aware of diasbled tenants in the property. Toilet was broken for days, wouldn't flush. Mould in the property. Had to go direct to landlords approved tradesman to get anything done. Property in poor condition. No photos from agent when took the property on to confirm condition of property. Took a month to receive deposit back when should be received in 10 days of vacating the property. Avoid W H Brown. They are a nightmare of a company to deal with from a tenants point of view. Would never rent or recommend them to anyone. This is actually a no star review. Unfortunately have to put one star to post review!

Sarah · 15 April 2024

★★★★★ 1/5

Google

Discourteous unpleasant young guy in Lowestoft branch encountered earlier today. I called in to request sales brochures and was met with an argumentative boastful brash sales man who insisted that they had 1. never had a listing for a property that in fact had appeared upon their website for months and had been in negotiations in July, as I had previously asked about a viewing, and..... 2."There is no falling market, I disagree" and he kept saying how much he had disagreed long after I told him that it was not worth him defending. He also told me how I should not trust official figures. Guess the bank mortgage lending figures are just a work of fiction!!! Or try the Land registry figures and look at the asking prices verses what the actual achieved completed show...... In my experience of searching for property I feel that WH Brown due tend to over value, for comparable properties listed cheaper with other agents, but look at the Reduced tags on Rightmove, there lays your undeniable answer...... And next time someone whom is in a position to purchase, having sold and ready to go steps into your branch, at least look at them without sighing and making them feel like you really couldn't be bothered Very poor show indeed and I now will not bother to come your way again........

Louisa · 16 February 2024

★★★★★ 5/5

Google

Turned up at the in Lowestoft and was met by Leillanii, I was not expecting to be met by the agent but she was throughly knowledgeable about the property and well informed and answered any questions that we had, and was professional throughout the viewing, and might I add smartly dressed, 10/10. My only concern is that the vendor stated to me that he requested that the viewer had their property on the market or had sold, which I have not as of yet, and feel sorry for the vendor as their wishes had not been met, but not the fault of the agent Leillanii.

Paul · 25 November 2025

★★★★★ 1/5

Google

Tara has been extremely helpful, professional and has spent a LOT of time trying to rectify the incompetence of WH Browns so called accounts dept, which she has managed to do after nearly 2 months

Tony · 26 October 2025

★★★★★ 5/5

Google

It's my honest feedback after seeing the approach of different staff handling property management my recommendation after seeing professional and responsible approach of miss lynzi is high recommendation and being honest as what she said as compare to other experienced staff who never follow-up of there commitment but I am very pleased to see her approach and her support for tenants so excellent review for her honest approach Jahangir

Muhammad · 16 February 2026