Trusted Agent profile · Lowestoft
★★★★★
2,606 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
Part of Minors and Brady, see every office.
Minors's office in Lowestoft, at 142 London Road North, is rated 4.9 out of 5 across 2,606 reviews on three platforms, including 306 Google reviews rated 4.9.
306
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,876
Reviews on Trustpilot
Business-wide
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Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
TrustpilotFive stars for Claire Wilson!
We have just exchanged contracts on our sale, and it simply would not have happened without Claire. She was completely relentless in chasing the buyer’s solicitors and pushing through their administrative delays.
5/5
TrustpilotA huge thank you to Rosie Turley who…
A huge thank you to Rosie Turley who supported us throughout our purchase and was always willing to help and push to find out any updates. She reassured us that everything was moving in the right direction and was able to help with any questions we had. I would also like to thank the rest of the team for finding us our new home!
5/5
TrustpilotHouse Sale
Sales Progression Team. I honestly can’t say how pleased I am with the level of service from the Sales progression team, in particular Nagilla Santos. I had a particularly difficult issue with the Help to Buy redemption, which turned into an utter nightmare. Nagilla and her team took the task on and stayed on hold with them for over 5 hrs and refused to stop without out getting an answer from them, which she finally did and made sure the sale went through on the completion date. I was kept updated daily and helped where I could but they really did do an amazing job and would absolutely recommend minors , just for the sales progression team.
5/5
TrustpilotBig thank you to Jessica
A big thank you to Jessica for all her help with the after sale dealings from our house sale. She was always pleasant and willing to help with any of our concerns or questions. We appreciate all that she did to help us get to exchange and finally a moving date. Mr and Mrs Muttitt
5/5
TrustpilotHandled with great care and interest.
We moved in with Minors and Brady about a week ago. After some miscommunication with the landlord the move in was a little bumpy as the house wasn’t prepped for us to move into. However after making contact with our agent Samuel, he and his colleague Lauren have been nothing but helpful since. Immediately making himself available Samuel arranged for anything we needed to be taken care of, sending someone out to clear up left over belongings so we needn’t worry, arranging for cleaners to be sent out to sort issues raised. Constantly dealing with everything we had throw to him, Samuel has been brilliant, ensuring he’s constantly an approachable member of the team. Introducing us to his colleague and our property manager Lauren to ensure any further queries or help we needed was dealt with. I’d like to say both have been a credit to the company. Many thanks and we look forward to continuing with you.
5/5
TrustpilotWow fantastic
Wow. What can I say. Fantastic enthusiastic team at Minor and Brady’s. Exceptional work from AysegulCapti with regard to communication with a very tough conveyancer, but Aysegul was totally on it. And we completed within 6 weeks. Well done Ayaegul, true recognition for your hard work and determination to finalise the Sale. 5 stars all the way.
5/5
TrustpilotJess did a great job on the aftersales
Jess did a great job on the aftersales, the whole process went very smoothly
We're pleased to hear the process went smoothly for you. Jess works hard to keep everything moving after a sale has been agreed, so it's great to know her support and communication made a positive difference!
5/5
TrustpilotMinors and Brady have gone above and beyond
Minors and Brady have done an exceptional job selling my property. Rosie has supported me all the way through the sale which had quite a few challenges along the way. Rosie kept me informed and liaised with the purchaser and ensured we met the many requirements asked of us to complete the sale. Rosie you are a star and I couldn’t have coped without you. You kept me calm and made me smile. Thank you to all of the staff who worked really hard.
5/5
TrustpilotPositivity
Buying and selling is often fraught with raised hopes and last minute changes. Connie Staff at Minors & Brady was always very positive and kept me very much in the loop with all the sudden changes when I was buying. Even when we had a purchase fall through she remained positive and I would definitely recommend her and the agency for being proactive and dynamic.
5/5
TrustpilotTyler was great really helpful and…
Tyler was great really helpful and efficient and I comfortable and had trust in him. He said he would call be back and he did. He was most enthusiastic and knowledgeable. I have had a great Sevice from initial call to arrange a viewing. The viewing was efficiently handled by Steven and then Sam took my application over the phone efficiently and in a friendly manner. Tops class service. Thanks all
5/5
TrustpilotWould recommend, especially Rosie!
I sold my flat this year (2023) after putting it up for sale in 2022. Unfortunately my first sale fell through and the second sale that completed was for 15K less. However I don't blame Minors & Brady for this but more the first buyer and the current state of affairs with the world.Minors and Brady did me a great deal on selling my flat and were really good at communicating throughout the whole process. I was really impressed with the pictures they took of my flat and was fairly happy with the amount of interest generated considering the circumstances.The best part of my experience with Minors and Brady was the after sales care from Rosie. She was really good at chasing and making sure things were moving along and was very pleasant to deal with.Overall I would recommend Minors and Brady and will keep them in mind for the future.
5/5
Facebook6 stars ⭐️⭐️⭐️⭐️⭐️⭐️ After a very short time on the market Minors & Brady’s have agreed the sale of our home. The team have been fantastic from start to finish, always available for any questions and gave me and my partner regular updates throughout the process. Highly recommend these guys, special thanks to Alex Brady for answering any of our questions day or night and Lee Mortier for his efforts. Cheers guys.
£109k LOL - well done mate - onwards and upwards
5/5
TrustpilotThank you!
Can't thank Rosie Turley enough for the work she put in to the sale of properties we had on with Minors & Brady. She dealt every situation that arose quickly and professionally, keeping me up to date every step of the sale process. Our ongoing purchase has just completed and we can not wait to move into our new home thanks to Rosie and Charlie!
5/5
TrustpilotMinors & Brady have been excellent…
Minors & Brady have been excellent throughout and we would not hesitate to use them again. Rosie Turley in particular has gone over and above aboard to get this over the line and worked exceptionally hard and sometimes under trying circumstances. Thank you Rosie for all your hard work, it has been very much appreciated as you have taken a lot of pressure off us.
5/5
TrustpilotAn absolute star Cassandra Creak
What an absolute star Cassandra Creak was 😁. She seemed to go over and beyond, keeping everyone up to date, and chasing others when they need a gentle but firm kick! She was always professional and cheerful and would always respond quickly to an odd query. No doubt she is a greatly valued member of your team.
5/5
TrustpilotViewing of property…
Emily was very professional in her conduct regarding the viewing of a property but managed this was a friendly open disposition, she was also very knowledge when asked questions about the house.While looking around she gave my husband and myself space but not so much that we felt we were viewing it ourselves.Never felt hurried along during the viewing and asked if there was anything else she could help us with when we had finished looking round.Very good service.
1/5
TrustpilotLacking Information & Knowledge
Terrible experience. Progressed with purchase only to be told the flat doesn’t have a EWS1 certificate meaning unable to get a mortgage on the property. Why was this not included in the original conversations and only coming up 4 months later. Worst part is other flats in the same building are up for sale with this company and still no reference to the lack of certificate for potential buyers!
4/5
TrustpilotPROMTNESSTO CUSTOMERS/CLIENTS.
PROMTNESSTO CUSTOMERS/CLIENTS.Minors&Brady is a good company. The staff, though, they are in different and various sections of the company are up and doing. They are prompt to service, which I really appreciate. Will use this medium to say shout out to Elliott Stubbs, he was amazing and always ready to help in anyway he could. Thank you for not getting bored with my numerous questions ,and thank you for providing the answers when you could and for helping me out. Elliot only took me for the viewing, but each time I had a question to ask I always directed it to him, he would give answers, if he could and if he couldn't, he would say i will help you to find out or I have passesd your message to my colleague in that section, and they have promised to get in touch with you. Thank you Elliot for making getting an accommodation seamlessly easy.
5/5
TrustpilotExcellent purchase experience
Claire Wilson was our aftersales progressor handling our house purchase and was outstanding throughout. Having dealt with other agents in relation to my sale, I have a few comparisons and would absolutely recommend Minors and Brady in future, Claire in particular.Claire was in regular contact, pro-active, and carried out tasks on time and when promised - what more can you ask for!
5/5
TrustpilotClaire Wilson has been helpful and professional
Claire Wilson has been wonderful. She has been very helpful and professional with our nightmare of a conveyancing process. Thanks to a time waster at the end of the chain, the whole process has taken six months. Claire has stuck with us and been very supportive and understanding. Well done Claire, we couldn't have done it without you, thank you.
5/5
TrustpilotJessica Kemp in aftersales was brill
Jessica Kemp in aftersales was brill. There were a few hiccups with the seller when purchasing, and she was very persistent and organised on my behalf. She even called me after closing when we were reaching completion. As an FTB, having someone knowledgeable to help answer your questions is very important, couldn't fault her at all and I found her to be really helpful (and patient!)
5/5
TrustpilotJosh gave a very professional viewing
Josh gave a very professional viewing. He was courteous, knowledgeable and very friendly.
Thank you for your review, William. We're glad to hear that Josh provided such a professional viewing experience. Being courteous, knowledgeable and approachable is exactly the standard we strive for, and we're pleased he was able to make such a positive impression!
5/5
TrustpilotWe've moved several times and have…
We've moved several times and have always instructed Ange - so when my parents decided they wanted to move Ange was a natural choice.Ange and her team are always approachable and honest - and work tirelessly for you ...I cannot speak highly enough and would always recommend them as our number #1 choice !!!!
5/5
TrustpilotA big shout out to Caroline Larke in…
A big shout out to Caroline Larke in after sales who has got my house sale to exchanging contracts through many ups and downs in less than 3 months Caroline has been tenacious and persistent … also kind and understanding when I got stressed. I’ve been kept informed and updated throughout Plus a great sense of humour! Brilliant job all round Thank you😃
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