Minors and Brady Lowestoft reviews

★★★★★ 2/5

Trustpilot

Generally quite underwhelming.

We bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues as those reviews from the more detailed reviews that aren't 5-stars).The valuation and initial engagements with Henry were very positive. Good start.The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt.Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee.We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little.My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.

Luke · 27 March 2024

★★★★★ 5/5

Trustpilot

Beth, thank you for your efficiency and support

We've just been supported by Beth through the process of applying to rent a property - something we haven't had to do for many years. We've found her really helpful, in particular in terms of being efficient and prompt in keeping us up-to-date as it progressed. At first because of the standard application questions we were anxious that there wouldn't be opportunity for us to convey our situation accurately, but once the initial steps were taken we found we were listened to clearly and supported in providing anything extra that was needed. Thank you Beth - we're very glad to have had you help us through the process. Adeline and Darran.

Adeline · 26 March 2024

★★★★★ 5/5

Trustpilot

Great to work with.

Its been a pleasure working with this Lowestoft team. Starting with patience in handling our numerous viewings, to the last push negotiating with the seller on several occassions. At each stage we had someone on our case which gave us confidence we gonna buy the property. They have good detail in the procedures & i can gladly recommend. Many thanks to Jess, Conor, Macey & others behond the scenes.

Tendai · 3 October 2024

★★★★★ 5/5

Trustpilot

Claire creating excellence

Claire, and the rest of the team at minors and Brady have all been absolutely incredible on our mortgage journey. She was updating us frequently, ready to answer any questions we had, and just really nice overall. Thank you!

Kyle · 13 October 2026

★★★★★ 5/5

Trustpilot

Full marks to Sonya and the rest of the team

Sonya has been an amazing contact to have whilst renting out our house for the last 19 months, and going forward.From the very start she has always been very professional, prompt , attentive, responsive and helpful.If we could give Sonya more than 5 stars we would.Thank you Sonya for making this process so easy for us, and enabling us to be free of worry, and knowing our home is being managed by a safe pair of hands.Highly recommended.

Seb · 16 April 2024

★★★★★ 1/5

Trustpilot

Minors & Brady Oulton Broad

Minors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.

Laura · 21 May 2026

★★★★★ 5/5

Trustpilot

After sales team

Claire from after sales has been amazing!!! It's not been an easy process but Claire has been there! She's been very accommodating to my work commitments and communication was very clear. She's listened when I've struggled been stressed and even though its email communication it's always care, advice and support. Good staff should always be acknowledged but Claire just gave a bit more....worth her weight in gold!

S · 18 October 2024

★★★★★ 5/5

Google

We have had a great experience with Minors and Brady. They have been super helpful, and have really pushed to get our house sold. They have kept us up to date with viewings and feedback, and really supported us through the negotiation process, which for us was quite stressful. Hannah was fantastic with all the viewings, she was really friendly and approachable, she would text us to let us know any feedback and when she has finished the viewing so we could return home. She even kindly turned all our house lights off one evening, which was incredible thoughtful. Connor has been really great too, even when things got a little challenging and it had to be referred to Dan (who was also incredibly knowledgeable and understanding). Thanks all, fingers crossed for a smooth completion!

Fiona · 28 February 2024

★★★★★ 5/5

Trustpilot

Highly professional estate agents.

Cassandra and the whole team at minors and brady caister, are extremely efficient and so helpful with finding buyers for my property. Very knowledgeable about the local area and market. All the viewings were carried out very professionally and I felt in very good hands. When a buyer was found cassandra then supported me through to the exchange and completion. And was always available and very helpful with my queries. I would highly recommend minors and brady!

D · 23 April 2024

★★★★★ 5/5

Trustpilot

Really lovely estate agent (Laura) a…

Really lovely estate agent (Laura) a calm and enjoyable time being shown around allowing us to look freely whilst providing all the information we need. Thank you!

Beth · 25 May 2026

★★★★★ 5/5

Trustpilot

Thanks so much Ange

I have dealt with Ange on numerous occasions and she has always been extremely helpful and supportive in every aspect. She is extremely knowledgeable and a pleasure to deal with and I would not hesitate to use her services in the future or recommend her.

LJ · 26 July 2025

★★★★★ 5/5

Trustpilot

FINALLY exchanged contracts on the sale…

FINALLY exchanged contracts on the sale of my house on Friday, Rosie Turley my relationship manager from start to finish has always been at the other end of the phone and has been incredible (funny aswell) but that’s for a different review. So pleased it was all done with Minors and Brady as was kept all in house and was quick,smooth and definitely less stressful. Rosie thanks so much Debbie and Adam.

Adam · 20 July 2024

★★★★★ 5/5

Trustpilot

Adelaide has been fantastic

Adelaide has been fantastic. Right from the beginning Adelaide has been so kind and helpful with our unique situation and she always went above and beyond to try and help where she could. Its never easy selling a house let alone doing it 6 months pregnant but we honestly cant thank Adelaide enough for making the process so simple and easy.I Will definitely recommend to anyone we know who wants to sell their house.

Miss · 11 June 2024

★★★★★ 5/5

Trustpilot

We had a very good experience with minors and brady

We had a very good experience with minors and Brady. Liam was great during our valuation, really explained everything the company has to offer and how everything works. Our photography with Brad was very thorough and the pictures are great. Mia was brilliant in sorting our brochure and listing to go on the market! This was very quick and efficient and we couldn’t be more grateful for the service we have received so far!

Justine · 6 June 2024

★★★★★ 5/5

Trustpilot

Excellent friendly and knowledgeable

Excellent friendly and knowledgeable . From the valuation to selling our house was excellent We had our home on the market for 14 weeks with another estate agent and only had 1 viewing .Can’t believe we had 7 viewing in 1 week and sold in that time excellent service would highly recommended to anyone thank you to Abby for keeping us informed and how friendly you were many thanks from Sue x Tony Williamson

Sue · 31 May 2024

★★★★★ 5/5

Trustpilot

Great customer service

Ellen was extremely helpful, thank you

Sarah · 23 June 2026

★★★★★ 5/5

Google

Have now settled into my new home which I bought with the help of Minors and Brady , I had great communication with Ange and I felt she was a major part in my smooth buying of my new property x I looked forward to her friendly updates and her genuine interest in how my sale was going x would highly recommended Minors and Brady and especially their brilliant Ange x

Vanessa · 16 March 2025

★★★★★ 5/5

Trustpilot

Friendly and Knowledgeable

We viewed a property today in Gorleston. From initial contact to viewing the agents were great. Joseph who took us around the property was brilliant very friendly and knowledgeable. As we are relocating he gave us a lot if information about the local area. 2 days house hunting and lots of phone calls Joesph has been the loveliest by far! Many thanks

Kelly · 5 December 2024

★★★★★ 5/5

Trustpilot

Buying a House couldn't have been any Easier

Cassandra was great to work with.

Alex · 20 September 2025

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience with Aysegul throughout the house-buying process. Communication was excellent, and we were kept updated regularly at every stage. She was very friendly, professional, helpful, and always happy to answer our questions.

Diana · 16 October 2026

★★★★★ 5/5

Trustpilot

Karol was absolutely amazing .

Karol was absolutely amazing .. going through a difficult time and he made it so easy. He was so professional with a lovely friendly manner also …He instantly made my mind up to go through my sale with Minors & Brady . A total asset to this company .. I had honest and trusted advise , no pressure and was accommodating with after work hours .. he made me feel safe and confident with Minors & Brady .. Best Estate Agengy ever .. And Karol is serious eye candy !! Lol

Julie · 9 January 2024

★★★★★ 5/5

Google

Conor showed us around and he was very helpful.

Glyn · 11 September 2026

★★★★★ 5/5

Trustpilot

Thay kept us up to date with everything…JK

Thay kept us up to date with everything jessica kept in touch with us all the time nothing was too much trouble. Thanks jess

Julie · 22 January 2026

★★★★★ 5/5

Trustpilot

Claire Wilson was phenomenal in her…

Claire Wilson was phenomenal in her role, I am writing to enthusiastically recommend Clair for recognition. In my opinion, she has gone above and beyond in her capacity to make the sale go through on a tricky purchase that is handled by Minors and Brady, in these dealings, I have been consistently impressed by their exceptional skills, dedication, and positive attitude.

Jamie · 6 December 2024