Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMinors and Brady Stand Out experience
People and technology combined well in a positive process taking my enquiry and booking my viewings. Melonie met me at the first property,she quickly understood what I was looking for. Telling me ‘real life’ examples when explaining the information assured me of her knowledge and experience and has given me the confidence to buy. The stand out difference is her interest in finding the right property for me and I firmly believe she will. I won’t be buying without her approval !! Thank you Mel and Minors and Brady for the outstanding service you’ve given me so far 👍
Tim · 19 June 2024
★★★★★ 5/5
TrustpilotGreat team and excellent market knowledge
Very pleased with the professional and curteous service from the whole team at Minors and Brady. I had to sell a property which was a three hour drive from where I live, so there were extra complications. M&B really stepped up and went above and beyond to make the sale happen. Found a buyer very quickly and helped me with selecting and engaging a local solicitor as well. Jessica Kemp was instrumental with pulling the final pieces of the puzzle together.
James · 19 June 2024
★★★★★ 5/5
TrustpilotM&B Are Excellent!
I've got to say, as a First Time Buyer this was a some what nerve wracking experience. HOWEVER! Jessica in the Aftersales team was a lifesaver. Connor was Awesome - arranged for addition viewing and measurement appointments during the process. Back to the aftersales, this is the best thing I've ever experienced - as I can't get info from the sellers or the sellers conveyancers - but Jess can - she was a godsend and a lifeline! M&B - invest in this team - you may not know how amazing this is for a FTB :) Have an awesome summer all and see you soon for the keys! :) (p.s. we completed last Friday! Yey!) (p.p.s Thanks Hannah for your patience when we had that rushed 3rd measurement session <3)
_Grandad · 18 June 2024
★★★★★ 5/5
TrustpilotGreat service
Lara did a great job of showing us the property and was able to answer all of our questions. The follow up communication has been good so far. Excellent service.
Mr · 15 June 2026
Agent replied · 23 June 2026
It's great to hear that Lara was able to answer all of your questions and provide an informative viewing experience. We're also pleased that the communication since your visit has been helpful and kept you up to date. Thank you for your kind comments!
★★★★★ 5/5
TrustpilotSuccessful view and Hannah was Great!
I recently viewed a property for my first home and was very impressed and have recently had a bid accepted. The property would be perfect for my first home, being new to this, Hannah was present and was very welcoming and bubbly towards us making it a lot easier and more comfortable. Gave us a very good showing and all questions that were asked; Hannah gave us very good answer and information. Hannah was also very good at stopping the cats from getting out!!. Overall a very good experience
Owen · 12 June 2024
★★★★★ 4/5
TrustpilotMy 1st house viewing with Elle.
Elle had visited my house in the week to chat about our house sale (we're not with M&B) so we had met previous to my visit to one of their properties and she remembered me. Elle was very courteous to the home owner and gave him time to leave before showing me round. If she had been there before I don't think we would have visited some of the poorly presented rooms first. She was able to answer my questions and walked around with me first then let me wander on my own. Elle was very polite and I was pleased to have for her company on my 1st house viewing.
K.Skelton · 3 June 2024
★★★★★ 5/5
TrustpilotThey made it happen!
We recently moved home, downsizing after 34 years! Rosie helped us tremendously and was particularly excellent in a great team. She followed up after the initial agreement to sell right thfough to the day we moved, ensuring everything went through promptly by keeping in touch and communicating with everyone involved on 'both sides'. We will certainly recommend Minors & Brady to anyone thinking of moving. Thank you Rosie! Our thanks too to Curtis and all the team!
David · 25 July 2024
★★★★★ 5/5
Trustpilot1st time tenants
My fiancée and I are first time tenants and was very nervous at first with renting due to the horror stories we’ve seen. However, Minors and Brady work with fantastic property owners, and manage tenant expectations with their services. The properties they provide are excellent quality, and meeting health and safety requirements. I would like to say thank you to Lexie Mulley our property manager who is swift in assisting with any of our queries and needs. Lexie has always been quick to action maintenance issues, and has brilliant communication. I would 10/10 recommend the company to friends and family from the positive experience we’ve had with them
Jordi · 28 May 2024
★★★★★ 5/5
TrustpilotMinors and Brady - got there in the end - Great Work
From start to finish working with Rosie Turley from Minors and Brady Estate Agents was stress free, even towards the end when a few issues were raised she delt with them professionally and efficiently. Rosie was very pro-active with queries and when liaising between relevant parties. Most of all she was approachable and friendly and ensured our property purchase ran as smoothly as possible. I would definitely recommend Minors and brady estate agents Thank you to the whole team committed to the end!
Daniel · 25 May 2024
★★★★★ 5/5
TrustpilotMinors and Brady sold our house!
Everything was professionally managed, culminating in what we wanted- a sale at a price we were happy with. We were kept informed and engaged in dialogue from the very start, which reassured us that we really had found the best people to sell our house. As soon as the negotiation team had found our buyer, the after sales team took over: Jessica kept us up to date, giving a gentle nudge when required to make sure there were no needless delays. She and the other Minors and Brady staff were patient and respectful throughout the process whilst still moving on with the sale right to completion. Genuinely impressed !
Mr · 22 May 2024
★★★★★ 5/5
TrustpilotPatience and persistence count
Rosie Turley has made this notoriously difficult process (buying a house in England) more bearable. She has kept track of the purchase process over a considerable period of time, and made me feel that at least someone was on side in the face of complications. Like others at Minors and Brady she has chased information diligently, prodded the various parties to maintain communication, and steered events as far as possible to achieve a satisfactory conclusion. Thank you Rosie, and well done.
Tony · 21 May 2024
★★★★★ 5/5
FacebookWe had an excellent buying and letting experience from the start. All the staff I have dealt with have been incredibly professional, have offered great communication and been have been extremely helpful in there areas of expertise. All of them are an asset to your company. A big shout out to Lee, Charlie, Emma and Callum. Thank you so much for all your help. I would happily recommend Minors and Brady. A pleasure to do business with such a polite and all rounded team.
Charles · 21 April 2021
Agent replied · 22 February 2025
Hello, How are you doing, I always enjoy what you share here on FB. But we are not friend yet, I have tried several times to send you a friend request but it's not going through i will be glad if you can just click into my profile and send me a friend request but if you find this message embarrassing please...🙏...pardon my manners. Thanks.
★★★★★ 5/5
GoogleAfter 4 other agents failed to sell my mother's flat, minors and brady sold it... Dan and his team were all great at what they did. Nagilla in the after sales care team was incredible. She went the extra mile on so many occasions, delivering above and beyond service... Thank you all so much... Highly recommended!!!
Amanda · 30 November 2023
Agent replied · 25 October 2024
Hi Amanda,
Thank you so much for taking the time to share your positive feedback with us!
We are absolutely thrilled to hear that you had a great experience with our colleagues Dan and Nagilla, we will be sure to share your kind words with them.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
TrustpilotI have found Minors and Brady excellent…
I have found Minors and Brady excellent agents from the initial marketing of my house ( beautiful photographs) through to the final stages of exchange and completion .As well as being very professional they were all friendly and helpful especially Rosie Turley who managed to get things done during the final very stressful exchange period when it seemed the solicitors were not communicating: Rosie would e mail me regularly to update me and finally ,I felt through her persistence , we finally exchanged and completion is Tuesday 21 May .Thank you .Chris Church
Chris · 14 May 2024
★★★★★ 5/5
TrustpilotOutstanding
From the word go the team at Minors and Brady have been outstanding. Bradley with the valuation was very friendly, professional and knowledgeable. Connor was proactive from the start and had viewings lined up within hours of the property going on the market. The brochure was tastefully done by Nivea. The communication was excellent and we were kept in the loop at all time. I would highly recommend Minors&Brady
Myriam · 14 November 2024
★★★★★ 5/5
TrustpilotWas shown 5 properties by Jamie
Was shown 5 properties by Jamie, who made the whole experience very pleasant with his friendly manner as well as being very informative on the various properties. Out of the 5 we really liked 2 and are seriously considering both of these.
Kevin · 14 October 2026
★★★★★ 5/5
TrustpilotLovely Hannah!
We decided to veiw a bungalow after seeing one online we liked the look of. We were greeted by a lovely Lady called Hannah Graver. We hadn't viewed a property for years. Hanna was so lovely. Patient and informative. We also met her the next day to veiw two more properties. We felt so relaxed in her company. It was as if we already knew her. Great personality and funny too. We highly recommend Hannah and would just like to say what a great asset she is to the company Minos & Brady.
Mrs · 9 May 2024
★★★★★ 5/5
TrustpilotBrilliant service great communication…
Brilliant service great communication from Molly and very quick sale and exchange . Thanks
Annie · 18 September 2026
Agent replied · 24 September 2026
Thanks for your review, Annie! It’s great to hear Molly kept communication clear and helped keep everything moving through to a quick sale and exchange. We’re glad you had such a smooth experience and appreciate you taking the time to share it!
★★★★★ 5/5
TrustpilotImpeccable service is an understatement
I started my journey of sourcing a rentalproperty some time ago now and had the pleasure of dealing with Sonya!I was pleased to know that Sonya had transitioned to Minors and Brady as this meant I could still deal directly with her.Sonya is by far an asset to any company and M&B should value her presence within yours.I will continue, for as long as I need too, to deal with Sonya she goes above and beyond the call of duty and is professional kind and caring in what she does. The main point for me is she listens, if you say you are looking for something in particular or do not want something in particular this is taken on board and you are not inundated with houses that simply don’t suit your needs. Well done Sonya and thank you so very much for all your efforts and hard work!!
Alison · 9 May 2024
★★★★★ 5/5
TrustpilotFrom when we viewed and accepted the…
From when we viewed and accepted the property Cassandra Creak was amazing. She would contact us regularly with updates or if there was any news we needed to be aware of. After selling our property we didn't hear from our agents. However Cassandra chased them up when needed and always contacted us with updates. We couldn't have asked for a better service, thank you Cassandra and the Team! Would also like to say thank you to Melanie who met us for several viewings, very friendly, knowledgeable about the properties and professional. Thank you Team, we love our new home!
Paul · 9 May 2024
★★★★★ 4/5
TrustpilotHome viewing
Jamie met us outside the property, he was very approachable and friendly to both me and my parents who came along as a 2nd pair of eyes. Answered all my questions and alowed us to have a good look around the property.
Paul · 13 October 2026
★★★★★ 5/5
TrustpilotFrom the minute we enquired all the way…
From the minute we enquired all the way through to the end with aftersales team I haven’t got 1 fault! Thank you so much! Especially to Aysegul Capti from the minute we spoke she went above and beyond to enable everything ran smoothly! Every single time I emailed I was greeted with a phone call to help any query I had. No question was too silly. Forever thankful for your help
Ria · 20 March 2026
★★★★★ 2/5
GoogleWe bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues).
The valuation and initial engagements with Henry were very positive. Good start.
The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in.
We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken).
One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone.
We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt.
Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee.
We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little.
My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.
Luke · 28 April 2024
★★★★★ 5/5
TrustpilotEllie was great on my revisit to the…
Ellie was great on my revisit to the property I’m currently purchasing she took the time to answer my questions about the process! As a first time buyer it can be a little overwhelming but Ellie was great at putting my anxiety at ease. I’d also like to thank Alfie for showing me round on the initial viewing. Kyle & Daniel for helping me get the property sale agreed and George for working hard to get me booked in!
Danno · 15 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
