Sarah Mains Low Fell reviews

★★★★★ 5/5

Google

The Agents are very friendly and efficient and you are always kept up to date with progress without having to ask.

Michael · 23 May 2026

★★★★★ 5/5

Google

I recently sold my property through Sarah Mains Low Fell and was very pleased with the service throughout. This is the second time I have sold a property with Sarah Mains in the Gateshead area and would confidently recommend them to anyone …

Craig · 20 November 2025

★★★★★ 5/5

Google

From first contact with Amy service has been first class from every member of the team that I have had contact with. Fully consulted and updated throughout. I have been treated as a valued customer. Really pleased that i chose this estate agency.

Norman · 20 November 2025

★★★★★ 5/5

Google

Can’t fault Sarah mains at low fell for their customer service and professionalism. All of the staff are helpful and lovely to deal with especially Amy Caine and Kelly Docherty. Thankyou so much for selling our home.

Claire · 21 May 2024

★★★★★ 5/5

Google

Josh was great as were all office staff who we only dealt with over the phone, by far the most professional estate agent in my opinion, Kelly was also very professional, thanks for your help

Paul · 25 June 2024

★★★★★ 5/5

Google

From the initial enquiry to completion, everyone was amazing, with a special shout out to Chloe. Chloe was been great, very supportive and professional all through the process, making the move less stressful. Couldn't fault them, 5 star and more.

Michelle · 15 March 2024

★★★★★ 1/5

Google

Purchased the property via Sarah Mains- overall experience is negative as I think staff lacks of knowledge of the process of buying and selling of properties. Granted the agents are profit driven and desperately wanting to complete transaction but at times, the questions that they put forward are brainless. For example, this transaction took nearly a year to sort out due to seller having historical issues with lease information which needs to be corrected prior to completion. Sarah mains wasted 2 months to then try blame me that I should accept getting lease changed after completion which is something my solicitor advise against. If this is the agent buying the property, he or she should understood no one will be dumb enough to take on such risks. In addition, calling me up claiming that they have spoke to my solicitors and that I was the one holding up the process which was complete lies when I rang up my solicitors. Any tricks just to get me to comply to their will. Eventually, we finally completed and brilliant, rocked up to the office, couldn’t find or locate the keys as they have mis lodged it. Imagine, I am someone with chain, I would have been homeless for 4 days as they had to get lock smith out to change the locks which appreciated that they bare the costs but at at my inconvenience. When I got into the property, one of the shower unit was completely broken and off the wall. Emailed the agents and sellers but certainly, wipe your hands off with the profit you got now that it is cashed in and zero reply. Can only say I have higher expectation from Sarah mains but will not use their services again.

HangU · 25 July 2024

★★★★★ 5/5

Google

I recently sold my parents’ house through Sarah Mains Estate Agency, and I couldn’t be happier with the experience. Dawn, our estate agent, was outstanding in every way. Dawn’s professionalism and expertise were evident from the start. She guided us through the entire process, answering all our questions and addressing any concerns promptly. Her knowledge of the local market was impressive, and she provided valuable insights that helped us make informed decisions. Dawn exceeded our expectations as an estate agent. I highly recommend her and Sarah Mains Estate Agency to anyone looking to buy or sell a property. Thank you, Dawn, for making this journey a positive one

Helen · 25 July 2024

★★★★★ 5/5

Google

Dawn has been super helpful, easily to communicate and a pleasure to work with. People recommended Sarah Mains to us and I can see why, we are really happy with the process so far.

Izzy · 18 June 2024

★★★★★ 5/5

Google

We are using Sarah Mains to rent a property. The process has been super fast and easy. I have been in contact with Elliot for the process and all of my questions have been answered quick and have been really informative!

Jayne · 20 November 2025

★★★★★ 5/5

Google

We sold our last property with Sarah Mains and thought it would be a stressful time however Dawn made it a sress free experience from valuing the property to explaining what we needed to do next. She was very helpful and friendly on all occasions and I would highly recommend Dawn to friends and family.

Shelly · 31 December 2022

★★★★★ 5/5

Google

Excellent communications and service throughout advertising, showings and conveyancing. Amy ‘s expertise and professionalism instilled great confidence and I highly recommend to anyone looking to buy or sell property .

Amanda · 9 October 2026

★★★★★ 5/5

Google

My nephew recently had a valuation from Dawn Melling a lovely lady who explained all details of selling his house first class service would recommend to anyone. Thanks Dawn 👍 …

Olive · 25 July 2024

★★★★★ 5/5

Google

I have to give feedback on my experience so for with Sarah Mains! From meeting Amy Caine who valued our home right through to Jacob, Chris, Ashleigh, Susan and Karen who showed myself and my husband around a property today. I have never sold a property before and was nervous but Amy put us both at ease, lovely friendly manner, gave advice when asked and gave us confidence in the beginning when we needed it. Thank you so much

Kim · 25 July 2024

★★★★★ 5/5

Google

Came in today looking for properties and Chantel was very helpful and even went the extra mile of recommending Craig to me and my husband. We are grateful and looking forward to more.

Jane · 15 June 2024

★★★★★ 5/5

Google

This review is for Thelma Bell the in house mortgage advisor at Sarah Mains in Gateshead. We have been using Thelma since 2011 and I wouldn't hesitate to recommend her. Everything is explained clearly and Thelma takes care of everything and the process really is hassle free and we have a great mortgage deal. We'll be back when the time comes round for a review, I wouldn't go anywhere else. Thanks Thelma.

Laura · 29 July 2019

★★★★★ 5/5

Google

I was very impressed from start to finish with the way Sarah Mains handled our sale. In the first instance Dawn who did the valuation was very professional and knowledgeable and instilled confidence in us that the sale would be handled well. Her knowledge of the area impressed me and she even remembered selling the house 10 years previously this made choosing Sarah Mains the best choice. We were not disappointed they were first class. House sold and completed in 8 weeks. A five star service

Angela · 25 June 2024

★★★★★ 5/5

Google

I have contacted Phil Hunt on many occasions. He administers a flat in bowes lyon court for us. Nothing is too much trouble for him. He gives good advice when needed. Thanks Phil.

Ken · 6 June 2024

★★★★★ 5/5

Google

Couldn't recommend Sarah Mains enough. A quick process getting us moved in and they answered all our questions swiftly. Special thanks to Chloe who went above and beyond to help us secure our tenancy. Thanks again Chloe

Josh · 19 March 2024

★★★★★ 5/5

Google

Lovely Experience with Sarah Mains and Elliot Scott has been very helpful from start to finish throughout the procedure. I am happy!

Mary · 24 November 2024

★★★★★ 5/5

Google

Absolutely fantastic service from Sarah Mains from start to finish - could not fault them at all. Everyone we dealt with was professional, friendly and went the extra mile to ensure the sale went through. I would 100% recommend using Sarah …

Jon · 20 October 2025

★★★★★ 5/5

Google

Phil Hunt manages my portfolio and has done so for the past 8 years. The service I receive is absolutely outstanding. Phil takes away all the anxiety and stress and everything runs like clockwork. His knowledge is first class and everything he quotes/predicts/says is accurate to the day (timelines) and pound(s). Due to Phil's management of the properties I believe it saves me money in the long run instead of trying to run them myself. If I could give a higher rating than 5* I would. Phil's service is frankly excellent.

Scott · 6 June 2024

★★★★★ 5/5

Google

Received great service from Elliott Scott and Scott Thomas, very professional & explained the letting process clearly. Both were very approachable & a credit to the business. Made the whole process stress free and I would definitely use again.

Rasvir · 2 June 2025

★★★★★ 5/5

Google

The sale of my families property was not straight forward with all sorts of legal issues as we found out the property had been placed in trust. The auction team were really empathetic and supportive guiding us through the process of selling by auction, kept in touch, and took away alot of the stress and strain. Josh the auctioneer was great. Not the cheapest way to sell a house but it certainly worked for us as Josh worked hard to get the best price possible for our family. Highly recommend.

Janet · 21 May 2024