Every review we hold for the Low Fell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTotally out the blue we decided to sell our home after coming across other home I seen , Emma come out to do valuation , made it easy to understand the process , give us the valuation straight away and our options, few days later we put it on the market, every phone call to arrange a viewing we got told what position the viewer was in , after 9 weeks and 1 day we got our home sold lots of Communication in them 9 weeks ,
Jayne · 17 November 2024
Agent replied · 8 December 2024
That's fabulous Jayne, many thanks for sharing your review. Emma and the team from Whickham are grateful for your comments.
Sarah Mains
★★★★★ 5/5
GoogleI rent through Sarah Mains and the service has been unbelievable! What a great team. As with any rental property there have been a few issues to sort out but the response from Elliott and Phil has been spot on. I have had my problems resolved very quickly and professional. Phil even sorted out a problem on his day off! Thanks again.
Daniel · 12 January 2023
Agent replied
Thank you for your five star review Daniel. We really appreciate you taking the time to do this.
Sarah Mains
★★★★★ 5/5
GoogleOn behalf of my parents on their experince selling. The service they received was very professional and efficient. Sarah Mains ensured they had lots of viewings and sold the propery quickly. Helen and Sharon were both brilliant in ensuring the sale of the property amd extremely knowledgable in what they do, as well as keeping them informed at all times. They would definitely recommend Sarah Mains as the agent to sell property with they couldnt fault them at all. Excellent all round service.Highly recommend.
Clare · 29 July 2019
Agent replied
Thanks very much for such a fantastic review Clare, the team will be absolutely delighted. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
Googlehaving moved house several times over the past 45yrs and used numerous estate agents I can honestly say that we have never had the service or attention,( which we value very highly )we have received on this occaision through sarah mains and her very efficient staff,in particular Chrissy jameson who we feel went out of her way to facilitate our latest move and we would like to take this opportunity to thank her and the team for all their efforts,many thanks again marie and denis haswell
Denny · 29 July 2019
Agent replied
Hi Denny, thank you so much for taking the time to write this fantastic review. Chrissy and the team will be absolutely thrilled that you were happy with the service they provided. Kindest regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleHaving just sold our house with Sarah Mains Low Fell, my husband and I must express our absolute delight at the management of the process from start to finish. Dawn Melling, Donna Rowell and Chris Huddleston made the experience absolutely seamless throughout, providing excellent support and highly efficient communication, complimented perfectly by swift financial advice from Dawn Whiffing. After a superbly organised open day we received multiple offers, enabling us to find a buyer suited to our needs and personal circumstances. Having sold our previous house with the Low Fell branch we had no reservations in using them again and we weren't disappointed. Here is a highly professional, competent, knowledgeable and caring team of people who go the extra mile for their clients, providing first class customer service. We look forward to completing our sale and also our purchase with the absolute confidence that the team will do everything in their power to make everything run as smoothly as possible. We would also like to mention the delightfully cheerful Lorraine and Kelly who greeted our general calls with such care and patience and David, who stepped in at the last minute to facilitate the open day. You should all be very proud of the service you provide! Thank you!
Carole · 29 July 2019
Agent replied
Hi Carole, thank you very much for taking the time to submit such an amazing five star review. Dawn Melling, Donna, Chris and Dawn Whiffing will be absolutely delighted that the Open Day was a huge success. We will look forward to supporting you throughout the whole process towards completion on the sale of your property and with your onward move. Kindest regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleGreat service. Slightly more expensive than other quotes we received but Sarah Mains have a proven record of selling properties in our area and our valuer, Claire, went into a lot of detail about the service they provide. Claire was prompt to every appointment and gave us guidance about how to show our home to the highest standard. The Sales Progression Team are extremely helpful and kept us fully informed. The property went on the market and was sold within 48 hours - can't say better than that!!
Peter · 29 July 2019
Agent replied
Thanks very much for such a fantastic review Peter! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleJust sold my property through Sarah Mains Low Fell and all I need to say is first class service from start to finish. I’d like to thank Donna and the rest of the team for selling my property so quickly and highly recommend to anyone buying or selling a property. Thanks again :)
Len · 1 October 2023
Agent replied · 30 December 2023
Thank you for your great five star review Len and for your recommendation. We really appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleThankyou so much for being with us on our journey the service you gave me and my husband was exceptional help to hand at any given time all staff very approachable polite at all times would definitely recommend sarah mains lowfell
Drborah · 20 January 2026
Agent replied · 20 March 2026
That's great Deborah! Many thanks for your review for the Low Fell team and for your recommendation.
Sarah Mains
★★★★★ 5/5
GoogleLucas was brilliant let my property fast and efficiently thank you for referring me and thanks to team aswell great job.
Sas · 20 February 2026
★★★★★ 5/5
GoogleDue to unforeseen circumstances we had to sell a property. All the staff at Sarah Mains, Low Fell were extremely helpful and offered their advice explaining all the procedures. If I ever sell another property I would not hesitate to go and see them again.
Graeme · 14 March 2024
Agent replied · 21 March 2024
Thank you Graeme, I really appreciate you taking the time to leave a five star review.
Sarah Mains
★★★★★ 5/5
GoogleI have just sold my flat with Sarah Mains and they did a fantastic job. Pictures looked great, it had 6 viewings booked within the first 2 days and sold within a week at £6000 over asking price. Chris and Donna were very efficient and proactive in ensuring as many viewings as possible and did a great job of finding me a buyer at the best price.
By far the best agent in Low Fell thank you!!!
Jess Wilson
Jess · 29 July 2019
Agent replied
Wow, thank you Jess for such an amazing review! Everyone involved with your sale will be absolutely thrilled with your kind words. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleOutstanding communication throughout the sale process. Every single member of staff we have had contact with delivered excellent customer care. The team are very knowledgeable and provide clear guidance if required. We will definitely use Sarah Mains in the future and can highly recommend using their services,
Tracey · 20 November 2025
Agent replied · 20 March 2026
Many thanks for your lovely review and your recommendation Tracey, we really do appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleWe've been very happy with the service from Sarah Mains.
From their initial survey, valuation and marketing of the property they've provided a very friendly and professional service.
Helen Knight was very helpful, she visited the property to make herself more able to describe it and help potential buyers with any questions they might have.
All of our queries have been dealt with very promptly and efficiently.
We would recommend their service to anyone thinking of selling a property on Lowfell
Ian · 30 July 2018
Agent replied
Thanks very much Ian for such a great review, we really appreciate it! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleJane has been superb throughout the sale of my flat. She has been the lifeline between myself and my buyer - constantly ensuring that everything was being done to move the sale along. Not sure it would have happened without her! Thanks
Simon · 21 April 2024
Agent replied · 20 June 2024
I was delighted to read the review you have left for Jane, many thanks Simon.
Sarah Mains
★★★★★ 5/5
GoogleSarah Mains helped us in the sale of two properties and the purchase of one. With the sales, Donna and Chris were always available to help and support and gave a quality service.
The after-sales and the purchase proved complicated and frustrating at times, but Sharon was always positive and willing to do what she could to move things along. Having someone with the communication skills and professional knowledge definitely helped at key points.
Thankyou for your assistance!
David · 29 July 2019
Agent replied
Many thanks for your review David, particularly your comments about Donna, Chris and Sharon, it was great to read.
Sarah Mains Director
★★★★★ 5/5
GoogleAmy and the team were incredibly helpful during the process of selling our home. They responded swiftly to our queries and offers and we feel they did help to secure the best offer for our home.
Andrea · 25 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave your review Andrea, Amy the Low fell team are delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleThanks so much to Jane, Kelly, Jacob and Chris who all played a part in helping me get my first home. The whole process from viewings to completion has been smooth and steady, and the team are very communicative and reassuring!
Dorota · 21 April 2024
Agent replied · 20 June 2024
Thank you so much for taking the time to leave a five star review. The team are delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleScott and his team provided an excellent service to us when we required a new tenant.
His advice and service was excellent from the outset and we secured a tenant on the first viewing which was better than we ever expected.
Patrick · 21 April 2024
Agent replied · 20 June 2024
That's great to read Patrick, thank you for taking the time to leave this lovely review for Scott.
Sarah Mains
★★★★★ 5/5
GoogleI chose Sarah Mains to sell our property and it was sold within 3 days. The communication between the agent and ourselves was first class and the viewings were thoroughly vetted which meant there were no occasions where our time was wasted. The offer process was handled brilliantly and I felt confident that the Agent had our interests in mind. From advertising to completion the whole process has taken 12 weeks and we have been kept in the loop every step of the way. I found them to be professional and genuinely helpful and would recommend them 100%.
Deborah · 22 September 2024
Agent replied · 22 October 2024
What a wonderful review Deborah! Many thanks for taking the time to post this and for your recommendation.
Sarah Mains
★★★★★ 5/5
GoogleI would totally recommend using Sarah Mains and in particular Sharon Lambert at the Low Fell office who was a complete Star! She kept me sane! We couldn't have done it without her! I have already recommended Sharon (Sarah Mains) to a friend. Thank you so much Sharon for all your help. You were a total pleasure to deal with & you made the whole process so much easier :) Helen & Martyn xxxxxxxxxxxxxx
Helen · 29 July 2020
Agent replied
Thank you for your wonderful review and your recommendation Helen and Martyn, both are appreciated.
Sarah Mains
★★★★★ 5/5
GoogleWe have been impressed by the quality and professionalism of the teams handling our property requirements. Polite, precise, and backed by a deep understanding of the local property market. Listed on the Wednesday - viewed on the Thursday - sold on the Friday! Impressive!
John · 20 November 2025
Agent replied · 20 March 2026
Fabulous! Many thanks for taking the time to leave this great review John.
Sarah Mains
★★★★★ 5/5
GoogleElliot was so helpful and accommodating, kept me up to date the whole time and made it so easy! Thanks a million you super start
Abigail · 20 December 2024
Agent replied · 27 December 2024
Elliot is delighted with your comments Abigail. Glad to see that the you found the process easy, many thanks.
Sarah Mains
★★★★★ 5/5
GoogleAll the staff at Sarah Mains work so close as a team to look after their clients. Absolutely fantastic at looking after our needs and trying to make it as stress free as possible.
Thank you to Dawn, Annabell, Chris, Donna, Kelly, Rebecca and Jane.
Best estate agents by far!
Hayley Dean.
Hayley · 29 June 2023
Agent replied
Great comments about Dawn and the rest of the team, many thanks for your review Hayley.
Sarah Mains
★★★★★ 5/5
GoogleElliot has been so nice and helpful,very hardworking,good customer relationship, he made getting accommodation easy for me after so many months of searching.Thanks so much Elliot, well done
Adegbite · 28 October 2024
Agent replied · 11 November 2024
That's a great review Saheedat, we really appreciate you taking the time to do this.
Sarah Mains
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