Every review we hold for the Low Fell office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSarah Mains Low Fell didn't verify move out date for the previous tenant of the property we were moving into. We lost money on moving vans and rehiring to move a week later due to their incompetence and acting on "good faith" rather than taking the initiative to inspect the property and communicate effectively. No compensation offered; happy to take hundreds in admin fees but offer no assistance after.
RK · 13 March 2020
Agent replied
Sarah Mains Residential treat customer concerns extremely seriously. As you are aware my Customer Services Manager has already sent a full reply to you explaining that the date had been verified and that the Landlord would be the person responsible for inspecting the property in this instance. I do hope that you have settled into your new home now and that you will be very happy there.
Sarah Mains, Director
★★★★★ 5/5
GoogleFive star service from Phil at Sarah Mains consistently over a long period of time. Reliable and responsive service and one of the best agents I have dealt with. I would recommend.
Nick · 6 June 2024
Agent replied · 20 June 2024
That's great to read, many thanks for your review Nick.
Sarah Mains
★★★★★ 5/5
GoogleRecently changed from Andrew Craig estate agents as my house has been on the market since November and only had one viewing. Registered with Sarah mains last week and the service iv had already is amazing. Excellent communication from agent Chris Huddleston who is constantly keeping me updated with information about my house and on houses that I might be interested in. Wish I'd changed agents to Sarah mains sooner
Laura · 29 July 2019
Agent replied
Thanks very much for your fantastic review Laura. Chris will be delighted that you are very happy with the service you are receiving from Sarah Mains Residential. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleSarah Mains provided an excellent professional and friendly service.
Amy provided great market knowledge of the area which helped inform my decision to use Sarah Mains sales team.
Great communication with Chris and the low fell branch throughout the process.
Nathan · 16 December 2023
Agent replied · 30 December 2023
Thank you for taking the time to leave a five star review, we really appreciate it Nathan.
Sarah Mains.
★★★★★ 5/5
GoogleThe honest, straight forward advise we received from Sarah Mains Estate Agents was excellent and consequently the final sale price far exceeded our expectations. They are professional, helpful and courteous at all times.
We would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 21 June 2022
★★★★★ 5/5
GoogleI got my new property through Elliot who was very nice and polite, infact he made it as easy as ever thanks to him….i really love his services and prompt response always
Olajumoke · 21 May 2024
Agent replied · 20 June 2024
Very many thanks for your five star review Akinosun.
Sarah Mains
★★★★★ 5/5
GooglePhil Hunt at Sarah Mains has provided me with excellent service tailored to my needs. I always feel like a valued customer and not just a number. Would very highly recommend.
Lmb · 6 June 2024
Agent replied · 20 June 2024
Many thanks for taking the time to leave your five star review, Phil is delighted.
Sarah Mains
★★★★★ 5/5
GoogleAll the staff I interacted with but mainly Sharon at Sarah mains Low-fell have excellent communication skills and really helped me when I needed it .
I would not hesitate to go to Sarah mains in the future for house buying /selling or renting . Thank you Sharon for your help
J · 19 May 2020
★★★★★ 5/5
GoogleThe house was sold quickly and at the price we were asking so very happy to have used Sarah Mains Low Fell
Aidan · 28 October 2024
Agent replied · 11 November 2024
Thank you for your review and for sharing your experience Aidan. We would be delighted to help you again in the future.
Sarah Mains
★★★★★ 5/5
GoogleGreat service thorough out. Even when the sale has been complicated. Sarah Mains have kept everyone informed and moved it along every step of the way.
Michael · 17 August 2024
Agent replied · 24 August 2024
That's good to know Michael. Many thanks for taking the time to leave your review for the Low Fell team.
Sarah Mains
★★★★★ 5/5
GoogleGreat service from Chris at Sarah Mains! He was professional yet with a friendly approach which was very reassuring. He helped me purchase of my first property!
Steffy · 25 July 2024
Agent replied · 24 August 2024
That's great to read Steffy, many thanks for taking the time to leave your review.
Sarah Mains
★★★★★ 5/5
GoogleAll the staff I interacted with but mainly Sharon at Sarah mains Low-fell have excellent communication skills and really helped me when I needed it .
I would not hesitate to go to Sarah mains in the future for house buying /selling or renting . Thank you Sharon for your help
J · 27 August 2019
★★★★★ 5/5
GoogleAll the staff I interacted with but mainly Sharon at Sarah mains Low-fell have excellent communication skills and really helped me when I needed it .
I would not hesitate to go to Sarah mains in the future for house buying /selling or renting . Thank you Sharon for your help
Jane · 29 July 2019
★★★★★ 5/5
GoogleBrilliant service from Chantel keeping us up to date on progress while we sell our house. Always keeps us informed with feedback and answers all our queries quickly.
Rob · 15 June 2024
Agent replied · 20 June 2024
Thank you for this great review Rob, Chantel is delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleGreat service provided by Chantel sorting me with a last minute viewing and helping me understand the market better as a first time buyer. Thank you! X
Emily · 25 June 2024
Agent replied · 24 August 2024
Many thanks for your review Emily, Chantel is thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleAs a novice landlord, I have been guided by Tenancy Manager Phil Hunt's expert knowledge. He has taken time to reassure me and his advice has been invaluable.
Helen · 6 June 2024
Agent replied · 20 June 2024
That's great to ready Helen, thank you for leaving this review for Phil.
Sarah Mains
★★★★★ 5/5
GoogleGreat team, to the point discussion and prompt response all the time. Elliot has been awesome!
Atul · 18 March 2024
★★★★★ 5/5
GoogleMy experience of dealing with Sarah Mains is a feeling of confidence that what you need will be dealt with. Chris in particular is helpful, thoughtful, friendly but always professional.
Aidan · 21 April 2024
Agent replied · 20 June 2024
Many thanks for your great review Aidan, Chris is delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleBrilliant service from start to finish, especially Sharon Lambert, quick reliable and courteous every time. She is certainly knowledgeable in what she does and has been a great support. Thanks for all your help on the sale of my property. Keep up the good work 👍 …
Lisa · 29 July 2020
★★★★★ 5/5
GooglePhil provides a fantastic service. Good advice, promptly delivered, nothing is too much trouble for him. Always good humoured and polite. He’s a pleasure to work with.
John · 6 June 2024
Agent replied · 20 June 2024
That's a great review for Phil, many thanks John.
Sarah Mains
★★★★★ 5/5
GoogleWe switched to Sarah Mains from a local competitor and from the outset we were very pleased with the service. Sarah Mains offer excellent communication and great advice. We really feel like the agency is on our side and working with us to achieve the best possible outcome.
Jonny · 13 December 2022
Agent replied
It is great to read this Jonny, many thanks for your review
Sarah Mains
★★★★★ 5/5
GoogleGreat service throughout, very helpful and supportive. Special thanks to Kelly, Lisa and Lorraine for your help.
Cheryl · 29 July 2019
Agent replied
Thanks very much for your lovely five star review Cheryl. Kelly, Lisa and Lorraine are delighted with your comments and were very happy to help you. Please do not hesitate to contact us if you need any assistance in the future. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleI used this company to sell my house and I couldn't ask for a more professional outfit and my house was sold in weeks of advertising it. I was really appreciative of the professionalism of the surveyor Dawn she was very friendly and gave helpful advice as to how to make our home more sellible.
I would recommend this company to anyone selling/buying or renting.
Michael · 29 July 2019
Agent replied
Thanks Michael for such a great review. We are so pleased you were happy with the service you received.
★★★★★ 5/5
GoogleProfessional Team of hardworking agent's, from the beginning of the sale starting with Claire the valuer ,towards the end of sale with Kelly and Lorraine has been an absolute breeze. Communication , care and advice given throughout the whole process. Very happy with the service Lowfell branch provide. 10/10.
Corrina · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
