Sarah Mains Low Fell reviews

★★★★★ 5/5

Google

Great Service from Chirs. I was kept informed every step of the journey. Chris made the negotiating feel less stressful as he totally understood my position and I feel was very genuine and fair to both parties. Would highly recommend for anyone wishing to sell.

Little · 29 July 2019

★★★★★ 5/5

Google

Absolutely amazing service by everyone at Low Fell branch but a personal “huge” thank you to Sharon Lambert for fabulous attitude - if it wasn’t for the effort Sharon took to chase Solicitors then I wouldn’t be sitting in my new home today - you are an absolute asset and an absolutely lovely person - would have given more than a 5 star rating if I could have - thank you - Mr and Mrs Colledge x

Louise · 29 July 2019

★★★★★ 5/5

Google

Excellent landlord services

Peter · 20 February 2026

★★★★★ 5/5

Google

My family bought our property from Sarah Mains earlier this year and we couldn’t have received better help and support from Sharon at Sarah Mains. The sale was about to collapse but Sharon fought long and hard to help us buy our forever home. She kept in touch constantly and continuously and relentlessly called solicitors, the sellers, insurance companies to fight for the sale to happen. She was extremely professional but in a very kind and caring manner. If anyone ever buys from Sarah mains I hope you have the pleasure of dealing with Sharon as I really couldn’t thank her enough!! Absolute asset and credit to the Sarah Mains Team.PositiveResponsiveness, Professionalism

Trugee · 21 June 2022

★★★★★ 5/5

Google

We purchased a property through Sarah mains, Low Fell branch. From booking viewings to collecting the keys the staff were fantastic. Even though the staff were busy, they always responded to our calls and always made us feel like they had time for us. Sharon in aftercare was outstanding. Our solicitor was rubbish and without her help I dread to think where we would have ended up. Sharon worked so well with the other agent involved in the sale and purchase. Making sure they got us through the sale and purchase. Sharon you are a star!!!PositiveResponsiveness, Quality, Professionalism

Louise · 21 June 2022

★★★★★ 5/5

Google

Chantel was a great help.

Jack · 19 June 2024

★★★★★ 5/5

Google

Chris (Low Fell branch) was so helpful when trying to find my ideal property. He was so patient and absolutely amazing….Thanks so much Chris you’re a ⭐️

Lucy · 13 December 2022

★★★★★ 5/5

Google

helpful, accomodating

Marcus · 20 February 2026

★★★★★ 5/5

Google

Amazing friendly staff with second to none customer service. Excellent presentation and marketing resulting in our home selling in days of going live on the market. Couldn't fault from start to finish, always someone there to help and support too. Keep up the good work and keep excelling in all you do. 👏 …

Val · 21 May 2024

★★★★★ 1/5

Google

Had an absolute nightmare living in a rental flat managed by Sarah Mains. I've lived in a number of rented places due to having to move around with work, and this is the worst property management service I've encountered. To be fair, there were no issues with the sales team, who were excellent at communicating via email and phone. The flat had been recently refurbished, and the price reflected that. However, when it came to moving in, a number of snagging issues that I'd been promised would be fixed had not been sorted, including a plug socket hanging out the wall. After a few weeks of living in the flat, some damp became apparent coming through the wall in the bathroom. Due to what I was told were issues with contacting the flat's owner and their own builder (how much these issues were on the side of the owner and how much were on the side of Sarah Mains I'm honestly not sure) it took over 6 months to get someone to come and look at it, by which time I was cleaning mould from the wall twice a week, and the area of damp was above waist height. It took 14 months from first mentioning the damp problem to Sarah Mains before damp proofing work was actually carried out. I had questioned at multiple points during this time whether the plumbing around the area of damp might be at fault (it was boxed in so not possible to examine properly without removing this), and was told that this was not a concern. My rent was reduced during this time, as the quality of the work in the flat was clearly not at the standard that would justify the initial rate of rent. I was told that whilst the work was being carried out, I would not have to pay rent. When the damp proofing company finally managed to get round to carry out the work (during which time I stayed with a friend), it turned out that the outlet pipe from the toilet had been slowly leaking. I returned to the flat to find that although the toilet had been reinstalled, the cistern and the sink had not been, leaving me with a bucket to flush the toilet with. The wooden surround, which by this time had been soaking in dirty toilet water for over a year, had been left on the living room floor. It took a further 3 days to get the cistern reattached. The sink remained on my living room floor, until 6 weeks later when I had finally had enough, and told them that I was moving out. At this point, I was told that the sink on the living room floor was "cosmetic" (which even the most dedicated fan of Marcel Duchamp would probably find issue with), and that they would not refund me the 6 weeks rent that had been paid from the work being carried out, although they agreed that I would not have to pay for the notice period. During this time, Sarah Mains also managed to lose track of the management keys for the flat. My concerns about this were continually dismissed. I have been given 3 different stories about this; the final story they have given me is that they were safely in the other office all along (rather than with the owner, or with a trusted contractor), but as a not terribly physically imposing woman living alone, this understandably caused me some worry. They very generously refunded me a whole £50 for this. Overall the experience of renting from Sarah Mains was more stress than it was worth. Their communication is poor, and if I were a landlord looking to go through them, I would be seriously concerned about their property management.

Emma · 17 April 2022

★★★★★ 5/5

Google

Kelly came to value the house and she was professional, helpful and a really lovely person. I had numerous viewings booked in within a couple of days of it going on the market and everyone I dealt with in the office was wonderful. It sold virtually straight away and then Sharon Lambert looked after things. She was so helpful if I had a query and responded really quickly; she kept me in the loop throughout the procedure. I can honestly say she was professional, knowledgeable, helpful and kind - a real STAR ⭐️

Gabrielle · 17 April 2022

★★★★★ 5/5

Google

I am very happy with the service from Phil the Tenancy Manager at Sarah Mains. He is friendly and has a calm, professional, reassuring approach. He has been really efficient and helpful throughout the tenancies we have had. Always fair and honest. Thank you for all your help and continued advice and support.

Melanie · 6 June 2024

★★★★★ 5/5

Google

Sell or Rent It’s a real pleasure dealing with Dawn. Dawn truly understands how to deal with her customers, and she is making the process incredibly easy with her thorough knowledge, not only of general real estate, but of the local market and is making it a great pleasure dealing with Dawn throughout the ongoing process. I will defiantly be recommending Dawn to anyone who is thinking about selling their property in the future.

Chris · 13 December 2022

★★★★★ 4/5

Google

Extremely attentive and there at the end of the phone if advice or assistance is needed The management fee to rent my property is value for money and provide a really good communication link between myself and my tenants I receive regular information about any payments Could not fault them at all

Sarah · 6 June 2024

★★★★★ 5/5

Google

Aimee came this afternoon to give us a market valuation and talk us through the process of selling our house. She also arranged for Amanda to come and photograph/ video the same afternoon. We were very impressed by her knowledge and professionalism and actually decided to cancel the second estate agent due to call that afternoon and go with Sarah Mains. Hopefully I can place a second review following a successful sale.

Jane · 12 January 2023

★★★★★ 5/5

Google

I have been dealing with Elliot when putting my application in , he has been a huge help and made the process so easy for me , highly recommended

Mya · 13 March 2026

★★★★★ 5/5

Google

Fantastic team and service, from valuation through to completion. Special thanks to Sharon Lambert who kept me updated throughout the whole process! Would recommend to anyone looking to sell!

H · 17 May 2022

★★★★★ 5/5

Google

Excellent communication throughout process. Jane was very helpful and informative at each stage.

Lee · 31 October 2023

★★★★★ 5/5

Google

From start to finish the Sarah Mains team were just brilliant. Totally on it! Provided advice that protected us a vendors while making sure the buyer was able to move when then needed to. This is my second time to be involved with SM.. always impressed. Excellent team, brilliant service. Thanks a million.

Roweena · 21 April 2024

★★★★★ 5/5

Google

Prompt reply, fast processes, Excellent service

Elegbede · 20 December 2025

★★★★★ 5/5

Google

Staff at Sarah Mains are professional ,helpful and a pleasure to deal with .Would recommend them for both selling and buying .Thanks to Kelly ,Lorraine, Chris and all staff at Low Fell branch .

Evelyn · 18 July 2021

★★★★★ 5/5

Google

Everyone has been so helpful, communication and kept up to date throughout the process has been fantastic. Megan is wonderful and also Kelly has helped with securing a sale with plenty of knowledge and keeping us informed. Very pleased overall

Keeley · 18 November 2019

★★★★★ 5/5

Google

Very informative keeps you in the loop excellent communication

Steven · 20 November 2025

★★★★★ 5/5

Google

I am very happy to share my happy experience with this letting agency,the staff were very accommodating and ready to respond to any concerns, they were very prompt to answer all your queries, always understand your side and willing to give any alternative advice for a successful landlord and tenant agreement.

Ma · 21 May 2024