Sarah Mains Low Fell reviews

★★★★★ 5/5

Google

Dealt with Chris who helped me with finding some amazing properties to view. Would definitely recommend. Amazing service

Daniel · 25 July 2024

★★★★★ 5/5

Google

This is the second property we have sold through Sarah Mains and on both occasions we have found the service to be excellent. The communication was first class and support was always available when we needed it and we were kept up to date with progress of the sale and purchase throughout. I would highly recommend the company and would like to offer a special thank you the Low Fell team for the excellent service and support they provided.

Paul · 31 October 2023

★★★★★ 5/5

Google

I highly recommend Phil Hunt. Thanks for all you have done for the last few years, it’s very much appreciated.

Robina · 6 June 2024

★★★★★ 5/5

Google

We have moved a lot of times over the years but this is the 1st time we have been amazed from the advertising, the drone and photographs taken. Our house was sold within a week, we were kept updated all the time by the whole team, from Josh the coordinator through to Donna the sales progresser. Thank you very much for all your help and advice. Sarah Mains must be so proud of her staff. Well done

Christine · 30 November 2023

★★★★★ 5/5

Google

Chantel was very friendly and helpful! Such a lovely person to deal with and very professional too!

Molly · 25 July 2024

★★★★★ 5/5

Google

Elliot was super helpful and communicative, made sure I knew how the whole process worked and helped get my move sorted nice and quickly

Adam · 15 March 2024

★★★★★ 5/5

Google

Amy in Sales has been amazing. Helping with the sale of our home 🥰🏠 …

Helen · 17 August 2024

★★★★★ 5/5

Google

Sarah Mains have been brilliant throughout the whole process of our sale. Their marketing (including drone video shots of the property) is second to none, and I'm confident went a long way in helping us get a good price for our property. Amy C was brilliant from the outset - super friendly, knowledgeable and helpful throughout the process. She always made sure I was informed about the latest developments. She provided a very efficient service. I would have absolutely no hesitation in recommending Sarah Mains to anyone in the future.

Jake · 19 August 2023

★★★★★ 5/5

Google

Elliot is being super helpful and responsive! Always available to answer any questions through emails or calls. Great service so far!

Letizia · 21 April 2024

★★★★★ 5/5

Google

Phil has been my tenancy manager for the past couple of years and has always given great service, is quick to reply to emails and very friendly and professional. Thank you!

Olivia · 29 March 2025

★★★★★ 5/5

Google

We cannot thank Sarah Mains enough for the great service we received from start to finish. They took care of everything and we have just completed on the sale of our flat. Sharon was always communicating with us which made the process less stressful. We would whole heartedly recommend Sarah Mains to sell your home.

Lesley · 13 March 2020

★★★★★ 5/5

Google

Chantel is dealing with our sale and is friendly and efficient with good communications. Thank you Chantel.

Paul · 25 June 2024

★★★★★ 5/5

Google

Phil Hunt has managed my rental property for the last 8 years with professionalism, super efficiency & courtesy. He maintains a good relationship with my tenants and nothing is too much trouble for him when maintenance issues arise. He keeps me well informed when necessary so I never have to worry. His integrity and honesty is to be commended and is a credit to Sarah Mains.

Trish · 6 June 2024

★★★★★ 5/5

Google

Donna has been a great help and support over the last year of selling my house, she was always positive even when I wasn’t and has made the process so much easier. Thank you so much once again Donna!

Sarah · 13 December 2022

★★★★★ 5/5

Google

The team at Low Fell were professional at all times. While not the cheapest sometimes you have to pay more to get the best value service. In the last two years we have used other Estate Agents and been disappointed. Donna & Chris delivered a quick sale, were polite and friendly at all times. Thank you

Mick · 30 July 2019

★★★★★ 5/5

Google

When we viewed the property, we had a walk through with Ethan. He allowed us the space we needed to look through the property but was also helpful when we had questions. Anything he didn't know he found out and communicated it to us through email.

Samii · 20 February 2026

★★★★★ 5/5

Google

Thank you to Chris and Sharon Outstanding work from them both when selling our house very professional friendly and very helpful Nothing was a trouble Communication is very important and they never disappointed Thanks for making selling our home less stressful Robert and Nichola Balmer

Nichola · 13 March 2022

★★★★★ 5/5

Google

All of the Sarah Mains staff I have dealt with have been efficient, helpful and enthusiastic. They explain everything in detail and do exactly what they say they will. The marketing video and website brochure for the apartment were outstanding. I have nothing but praise for their efforts. Let’s hope it all leads to a quick sale.

Derek · 15 October 2024

★★★★★ 5/5

Google

Detailed valuation by dawn melling very professional and experienced,in contact on a regular basis to see how I am progressing with the house,

George · 20 November 2025

★★★★★ 5/5

Google

Sarah mains, especially Elliot, helped me a lot to my very first rental here in UK. The process, papers and payments are very smooth! And they answered my queries promptly! Kudos!

Marilyn · 29 June 2023

★★★★★ 5/5

Google

Stress free and fabulous support After a long 6 months I’m finally moving on. This could have been so much sooner however issues with buying a property held everything up. The support and Advice from Donna held it all together until finally it fell into place. We spoke so often about a whole range of questions - listed buildings, surveyors, next steps and options. She chased my sellers agents and helped in so many ways by now I feel we are friends rather than providing a service. Can highly recommend and should I ever sell again - which I hope not - then o would return to Sarah Mains.

Millie · 30 May 2023

★★★★★ 4/5

Google

Got the job done and were helpful throughout the process of purchase.

K · 8 October 2026

★★★★★ 5/5

Google

Phil from Sarah Mains has looked after our property in Gateshead for nearly a decade. He has been a stalwart and a superb property manager. So much so we decided to keep the property rather than sell. He is without a doubt the best property manager we have had over the years from any of the agents we have dealt with. Highly recommended.

Richard · 14 June 2024

★★★★★ 1/5

Google

Overall a very disappointing experience. Fantastic sales pitch at the start of the process which in reality didn’t materialise and probably the worst sales progression experience I’ve ever had having bought and sold a number of houses over the years and four in the past couple of months. I received more information and updates on the progress of my sale with Sarah Mains from another estate agent. At no point did I feel like the client, in fact I’m not actually sure what I paid for from Sarah Mains! Despite complaining the service levels continued to be way below what I would have expected for the fee I paid. An offer to reduce the total fee as an apology and in acceptance of how poor Sarah Mains had been throughout, equated to 2% off the amount we owed and just added insult to injury. Cleary the only motivation Sarah Mains have had throughout was to take their money, offer as little service as possible and then run off with the cash. On the experience I’ve had I would not recommend Sarah Mains and won’t use them again in the future.

Michael · 30 April 2023