5/5
Excellent service from Richard, Sue and all at NF Loughborough. Not an easy sales process, but Sue supported us very well and saw the process through. Very professional, excellent estate agent. Highly recommended.

Trusted Agent profile · Loughborough, Leicestershire
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★★★★★
390 reviews across 5 platforms
3 Swan Street, Loughborough, Leicestershire, LE11 5BJ
Newton Fallowell's office in Loughborough, Leicestershire, at 3 Swan Street, is rated 4.8 out of 5 across 390 reviews on five platforms, including 158 Google reviews rated 4.7.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott ...Read all 33 from sellers
Newton and Fallowell, particularly Sue, but also Jess in Sue’s absence, made the process of buying our property happen. We had a particularly difficult sale ...Read all 16 from buyers
Newton Fallowell Loughborough is a proudly family-run business built on a genuine love for homes and a deep passion for property and people. With over 25 years of local expertise, we’re here to guide you through every step of your moving journey, whether you're upsizing, downsizing, relocating, or simply ready for a change. Our culture is rooted in positivity, innovation, and a belief that mindset matters. As Henry Ford once said, “Whether you think you can, or whether you think you can’t, you’re right.”, and we choose to believe we can! That belief drives us to invest in our people, who in turn deliver outstanding results for our clients. From Sales and Mortgages to Land and New Homes, our experienced and passionate team is committed to making your move smooth, informed, and successful. We’re a qualified team accredited via the National Association of Estate Agents (Propertymark) and even prouder to be trusted by our community year after year.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
Excellent service from Richard, Sue and all at NF Loughborough. Not an easy sales process, but Sue supported us very well and saw the process through. Very professional, excellent estate agent. Highly recommended.
5/5
Richard is one of the best, most progressive, forward thinking estate agents out there who puts the customer at the forefront of everything Newton Fallowell Hartley do! I know his staff all have the same ethos. Great estate agency!
5/5
support the whole way
Amanda at Newton Fallowell in Loughborough was excellent and took every step of my house purchase journey with me. She has since done the same for 2 of my family members......she is a star with integrity! Diane
5/5
Jessica was absolutely amazing through the process of purchasing our new property. …
5/5
From the first email the service was impeccable. Special mention to Richard , Jake and Amanda who were friendly , professional very enthusiastic and sensitive to our needs
5/5
Sue Moore was very helpful and was good at communicating throughout the sales process. Even when we were on holiday she made sure that the sale was kept up to date and on track .
5/5
First class service
Although it took a little while to sell the property, Hartleys were like a dog with a bone. Always keeping you informed, recommending the most likely genuine buyer and seeing the matter through to a duccessful conclusion
5/5
Having never sold a property before Jessica couldn't have been more helpful. I would highly recommend the Loughborough team.
5/5
The service we experienced from you was nothing but poor you certainly didn???t earn the ??3000 you took off us won???t be recommending you to any one.We actually moved a week ago and we heard nothing from you until now terrible!!!!
5/5
We found the team at Hartleys in Loughborough to be very helpful, friendly and easy to deal with. They really helped to push things along for us and we wouldn't hesitate in using them again.
1/5
Details incorrect. Cagey re legitimate details. Unable to coordinate sale between solicitors, unable to pass information on to relevant parties and unable to coordinate information between their own team. 6 months to move into a empty property by a first time buyer! Disgusting and patronising!
We're sorry the sale took some unexpected turns. Please message me privately richard.morris@newtonfallowell.co.uk if you wish to have a discussion about the events. Hope your daughter has settled into her new home. - Richard.
5/5
I cannot recommendation Newton Fallowell enough. They were outstanding! I have dealt with quite a few different estate agents in my time and Newton Fallowell were by far the most professional, communicative and helpful. For me I found that poor communication is one of the most challenging sides of buying/selling. Newton Fallowell would often call me to update me on where we were at and even to sometimes let me know that nothing had moved since we last spoke. This was extremely valuable and made the process simple and clear for me. Thank you so much for your support in selling my home. Emily
5/5
Great agents, professional advice, great service
I arranged 3 valuations from 3 different agents in order to get an average value for my house. Newton Fallowell Hartley we’re confident they would achieve a quick sale. I put my house on the market and after only an hour on the Internet the viewings came through thick and fast. I achieved a sale in 6 days of being on the market, the sale went through smoothly with the help of Sue and all of the team. Many thanks for all of your help Marisa
5/5
I'm so pleased with how we were looked after from start to finish by your wonderful team!! Efficient, professional and great communication. Thank you so much to everyone at Newton Fallowell Hartleys Loughborough! Highly recommended!!
5/5
We found the team at Hartleys in Loughborough to be very helpful, friendly and easy to deal with. They really helped to push things along for us and we wouldn't hesitate in using them again.
5/5
The team at Newton Fallowell were absolutely fantastic in making the sale of my property smooth, easy and stress free. My property was on the market for less than two weeks due to the hard work of everyone involved. Would definitely recommend and would definitely use them in the future.
Hello Stef your sale was a pleasure to deal with and your words are very much appreciated by our team. Good luck with the renovation!
5/5
Couldn’t ask for a more helpful team
I am so glad I sold my house with Newton Fallowell, I previously had my house on with another agent who wasn’t very good. The whole team at Newton Fallowell were brilliant so helpful always keeping me informed with the latest information to do with my sale. Mandy especially was brilliant even when I sold my house and had a offer accepted on another house with a different agency she went the extra mile to find out information about that for me. I strongly recommend Newton Fallowell if you are looking to sell your house.
3/5
Very polite and personable and on the whole called back when they said they would. Valued our property correctly because we had several offers and it sold for over the asking price. However, the buyer we went with was not forthcoming with all the information so in the end we had to go directly through the solicitors. We will never know if the buyer was also withholding this information from the estate agent, or whether they were both withholding it from us. Sadly, we ended up not being able to trust the information that Newton Fallowell was telling us. We could only rely on the solicitors to give us accurate, up to date information. Unfortunately, this lead to a massive amount of delay and frustration with the sale.
5/5
Amazing service! Jessica Dutton saves the day!
I had a wonderful service with Newton Fallowell who were determined to find me a house even though I was looking for almost a year! (Bit fussy) when I finally found the house I loved and had the offer accepted my estate agent couldn’t have been better, Jessica wasn’t just an estate agent she was also a friend, a counsellor and a solicitor at the best of times. Her patience was fantastic and mediation skills even better! It was a rough ride but Newton Fallowell helped me to sail through, very grateful!
5/5
Our house sale was a long drawn out affair and we never thought it would happen. If it wasn't for the efforts of Jess and Sue it might never have and our sale and purchase might have fallen through. They were brilliant and certainly showed why we were right to choose Newton Fallowell in the first place. Thank you.
5/5
Wonderful hard working team
All the staff in the office are so so helpful and reassuring even when things aren't going to plan. I can't recommend Newton and fallowell enough. Worth every penny. Sold my house within the week after being on with another agent for months prior to that. They were on our chain and on everything straight away. They must of all been sick of my voice by the end but always we ready to chat. The best agent to use if you're not in the know of buying and selling.
5/5
Absolutely the best by far !!!!!
Used Newton Fallowell as both buyer and seller to keep things simple. Best decision we ever made. The lengths the staff there went to get our purchase and sale over the line exceeded all my expectations and hopes. Sue, the sales manager went above and beyond on several occasions whilst keeping us in the loop on a daily basis. Our property sold within a week. They took care of everything including liasing with the solicitors and our mortgage broker. This is literally a one stop shop. Would not hesitate to recommend them. Have already put friends and family in their direction.
5/5
I have to say Richard and his team are the most incredible Estate Agents I have had the pleasure to meet. Efficient, thorough and determined to achieve the best results for you! Highly recommend.
5/5
Great Service and Support
I really can't thank the team at Newton Fallowell Hartleys East Leake office enough for their help and support in selling my property - from my initial contact with Will Pole through to completion. It's not been a straight forward sale for a number of reasons, but Jenny in particular has been an absolute star! She's been friendly, helpful and professional and I wouldn't have got through it all without her. Heidi has picked up the reins when needed, knowing exactly where Jenny had got to. A great team that I can't recommend highly enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
33 reviews from sellers, rated 5.0 out of 5 on average. For example, Val wrote: "I could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott ..."
16 reviews from buyers, rated 5.0 out of 5 on average. For example, Lorraine wrote: "Newton and Fallowell, particularly Sue, but also Jess in Sue’s absence, made the process of buying our property happen. We had a particularly difficult sale ..."