Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've quite honestly never had such a smooth and efficient selling experience.
Although Newton Fallowell Loughborough weren't based in West Bridgford (where we lived), we thought, what the hell - everyone looks online these days anyway.
So we reached out to three agents, and Newton Fallowell were our favourites.
They seemed like a genuine team of experts who'd be able to take everything off our hands and leave us to do the things that we needed to do, such as prepare our home for sale, and pack our things up.
I'm so pleased we went with NF.
From the moment they came out to do the valuation, to the moment our keys were handed over to the new owners, the whole process was smooth, efficient, and dealt with with the utmost professionalism, but with personality - not something I've had during a house sale before.
The photos and property details were so good, we actually didn't want to leave - we thought we were mad for giving up our home. But we wanted to move to the next village.
We'd already chosen where we wanted to live before even appointing NF and had no intention of losing our dream home. NF most certain bust a gut to make sure that didn't happen either.
Not only did everything run smoothly, it took only SIX WEEKS from sale to us moving into our new home.
Everything was executed perfectly.
We've been in our new home for one year now
We love our new home, and our buyers love our old home.
Happy Days.
I'd highly recommend the Newton Fallowell team for your next house sale.
Thank you for everything.
Gemma · 22 March 2026
Agent replied · 22 April 2026
Thank you for taking the time to leave us a review Gemma, we are blown away by your comments! We are so pleased you were happy with the service provided and hope that you are very happy in your new home.
★★★★★ 5/5
GoogleRecently sold and bought with Newton Fallowell Loughborough and had a brilliant experience from start to finish. The whole team were incredibly supportive, efficient, knowledgable and approachable, significantly reducing stress levels!
Sue in particular was fantastic, keeping us updated at every stage, liaising regularly with the whole chain and solicitors and guiding us through potentially stressful/trickier moments with ease.
Highly recommend considering newton fallowell to sell/buy - thank you so much to the whole team!
Sarah · 22 February 2026
Agent replied · 20 March 2026
We deeply appreciate your feedback Sarah! Thrilled Sue and our team provided brilliant, supportive service reducing your stress throughout the process of buying and selling with us.
★★★★★ 5/5
GoogleI received brilliant service from Newton Fallowell throughout our house sale. The process took 14 months from start to completion, through no fault of the estate agent, and the team were fantastic every step of the way. They kept us regularly updated and were always proactive, especially when our solicitors were, unfortunately, extremely poor.
A huge thank you to Samantha, Anna, Charlotte, Alex, and the entire team for your professionalism, patience, and determination. Your hard work and support were invaluable, and we truly appreciate everything you did to get our sale over the line. I wouldn’t hesitate to recommend Newton Fallowell to anyone looking for an estate agent.
Sarah · 22 July 2026
★★★★★ 5/5
View Agents SellerAmazing Expereince
I could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott. Everyone keep me informed of all that was going on and explained things. Just made this such a hassle free experience that I cannot thank them enough for. Would recommend them in a heartbeat.
Val · 11 December 2025
Agent replied · 12 December 2025
Dear Val,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team, Kerry, Sue, William, and Elliott, made your selling experience so seamless and enjoyable. Keeping our clients informed is a top priority for us, and it’s rewarding to know we exceeded your expectations.
★★★★★ 5/5
GoogleI would like to express my sincere thanks and gratitude to the team at Newton Fallowell for their continued efforts and dedication in selling my house. Having encountered an unsuccessful experience with a previous service provider, I urgently required an agent that had comprehensive experience to value and market my property through the right media channels and to the correct target buyer.
Within 24 hours of Richard visiting the property to value and undertake photography the house was on sale with a detailed versatile narrative to capture and stimulate the interest that the property deserved.
Sue, who was my primary contact throughout the sale, certainly went the extra mile exceeding my expectations. The communication and regular update instilled me with great confidence that everything was being undertaken to ensure that the sale was on course for completion. I must also point out that in Sue’s absence the service provision was seamless as the rest of the team including Richard, Kerry, Elliot and Heidi to name a few, were fully up to date with the sale progress, enabling them to maintain a consistent service level.
The guidance, attention to detail and tremendous communication was genuinely appreciated especially as the unfamiliar sale process and timings were a significant learning curve for me personally.
Thank you to you all for providing outstanding professionalism and efficient service quality, I will certainly recommend Newton Fallowell to anyone looking to buy or sell their property, thank you.
Dale · 22 April 2025
Agent replied · 20 March 2026
Dear Dale, we're absolutely thrilled to receive your glowing review and it was our pleasure to help and support you throughout your selling journey, we got there in the end! Your recommendation is the highest compliment we can receive and the team were thrilled to hear your kind words...the biscuits were pretty awesome too! :-) Thanks again for your business, Team Newton Fallowell Loughborough
★★★★★ 5/5
GoogleWe have recently bought our first house through Newton Fallowell, Loughborough. Our experience from start to finish was very positive! Heidi was great, approachable and answered any queries we had, keeping in touch with us and checking in. Thank you for your help throughout this process.
Carly-Jo · 13 March 2026
Agent replied · 20 March 2026
We are delighted to hear about your positive first house purchase experience. Heidi's support clearly made a difference. Thank you for choosing Newton Fallowell.
★★★★★ 5/5
GoogleWould like to say a massive thank you to all the team.
This was a very emotional sale and team have been very professional, friendly and helpful. Always kept in touch with updates along the way. There was a few problems along the way with buyers and they have handled every situation with 210% effort and commitment to get a sale. Well done team a big thumbs up and a massive pat in the back.
Estelle · 1 April 2026
★★★★★ 5/5
GoogleWe received great service selling our house, from Newton Fallowell in Loughborough.
Can't fault it at all.
Great advice on instucting them and the team communicated really well with viewings, advising when they were happening and what the outcome was.
Elliott demonstrated excellent knowledge and experience in the market and gave really insightful advice along the way.
On agreeing a sale Elliott continued to keep on top of communication between all parties and track and push progress to completion.
Thank you for all of your efforts in our sale. We would heartily recommend you to others.
Dex · 9 March 2025
Agent replied · 12 March 2025
Dear Dex, thank you for your glowing review and for acknowledging our dedication to providing exceptional service. We're thrilled to hear about your positive experience with Elliott and the team. Your recommendation is the highest compliment we can receive and it was our pleasure to assist you with your sale. Best wishes, The Newton Fallowell Team!
★★★★★ 5/5
GoogleElliot has been fantastic to work with over the last few weeks. He has genuine local expertise, is honest and was very accommodating when our plans had to change. It makes a huge difference to work with an agent who is both knowledgeable and flexible.
Muhammad · 20 February 2026
Agent replied · 20 March 2026
Thank you for your review. Delighted Elliot's local expertise and flexibility made such a positive difference during your property journey.
★★★★★ 5/5
GoogleWe first met the Newton Fallowell team when viewing a house they were selling. With their enthusiastic and knowledgeable approach we were soon convinced to sell our house with them.
We were so impressed with how Sue, William, Elliot and Kerry marketed our property and it didn’t take long before we had the perfect buyer. But that was just the start, we had many issues with the property we were buying from another estate agent. Sue explained that as well as selling our house they would assist us with the whole process of buying our new home.
Sue spent so much time dealing with our purchase, she walked us through our options for all of the small issues we encountered. Put us in touch with local experts to have surveys carried out and get estimates for any work.
She would call us at least twice a week to keep us updated on the progress of the whole chain of buyers/sellers, frequently chasing conveyance solicitors and estate agents to overcome any hold ups. She was with us until completion and beyond.
We were so impressed and grateful for all support we received from the whole team, and would wholeheartedly recommend Newton Fallowell Loughborough.
Alan · 22 December 2025
★★★★★ 4.8/5
View Agents SellerNewton Fallowell - Loughborough
I would like to express my sincere thanks and gratitude to the team at Newton Fallowell for their continued efforts and dedication in selling my house. Having encountered an unsuccessful experience with a previous service provider, I urgently required an agent that had comprehensive experience to value and market my property through the right media channels and to the correct target buyer.
Within 24 hours of Richard visiting the property to value and undertake photography the house was on sale with a detailed versatile narrative to capture and stimulate the interest that the property deserved.
Sue, who was my primary contact throughout the sale, certainly went the extra mile exceeding my expectations. The communication and regular update instilled me with great confidence that everything was being undertaken to ensure that the sale was on course for completion. I must also point out that in Sue’s absence the service provision was seamless as the rest of the team including Richard, Kerry, Elliot and Heidi to name a few, were fully up to date with the sale progress, enabling them to maintain a consistent service level.
The guidance, attention to detail and tremendous communication was genuinely appreciated especially as the unfamiliar sale process and timings were a significant learning curve for me personally.
Thank you to you all for providing outstanding professionalism and efficient service quality, I will certainly recommend Newton Fallowell to anyone looking to buy or sell their property, thank you.
Dale · 10 October 2024
Agent replied · 13 October 2025
Dear Dale, we're absolutely thrilled to receive your glowing review and it was our pleasure to help and support you throughout your selling journey, we got there in the end! Your recommendation is the highest compliment we can receive and the team were thrilled to hear your kind words...the biscuits were pretty awesome too! :-) Thanks again for your business, Team Newton Fallowell Loughborough
★★★★★ 5/5
GoogleRichard, Sue and the whole team have been brilliant to deal with and we would really recommend them as an estate agency. We are excited about our business move and JR Personnel remain recruiting in the local area.
Should we ever need to use the team again we wouldn’t hesitate to contact them. Thanks for your service and support.
Natasha · 16 April 2026
★★★★★ 5/5
GoogleSue was the agent on the house we bought. She was excellent, very responsive and open to all our questions as first time buyers. We hope to be in our new home for many years but we would absolutely use Newton Fallowell if we do ever sell.
Dina · 11 October 2025
Agent replied · 17 October 2025
Hi Dina, ahh we're so thrilled for you and what great first day photos...thanks for sharing!! What a great house you have bought and we hope to be able to help you or any friends searching/buying or selling in the future! Thanks again - Team Newton Fallowell
★★★★★ 5/5
View Agents SellerBest agent for local area
We have used Newton Fallowell for this sale and our last. Richard's local knowledge is excellent and he valued our property realistically, providing evidence of why he had reached his recommendation. We sold the property within 10 days and despite there being numerous legal issues surface during the process, Sue Moores kept on top of proceedings, working with us, our solicitor, our buyers and other organisations (local Council) to help resolve them. Newton Fallowell are good at communication and I would have no problem recommending them to anyone looking to sell in this area.
Helen · 9 August 2024
Agent replied · 13 October 2025
Thank you so much for your lovely review and for trusting Newton Fallowell again Helen, it means a lot! We're glad Richard’s local insight helped set the right price, and that Sue was able to keep everything on track despite the legal bumps. It’s great to hear our communication stood out too. Wishing you all the best, and thanks again for the recommendation!
★★★★★ 5/5
GoogleWe have had brilliant experience buying a property through Newton Fallowell, from the first viewing all the way through to exchange. Sue has been so helpful and professional all the way through with all our phone calls (first time buy questions) highly recommended
Peter · 22 July 2026
★★★★★ 5/5
GoogleWe brought our house through Newton Fallowell, Loughborough and have had a fantastic experience. As first time buyers we had no idea on the process but the team made it seamless and were always professional and kind. Sue and Elliot in particular are a credit to the branch. A big thank you!
Ellie · 12 July 2025
Agent replied · 17 October 2025
Dear Ellie, we're thrilled to hear about your positive experience with our team at Newton Fallowell Loughborough! It was our pleasure to guide you through the exciting journey of buying your first home. We'll be sure to pass your kind words onto Sue, Elliot, and the rest of the team.
★★★★★ 5/5
GoogleElliot was reliable & professional until the very end, the team was brilliant at communicating & proactive during the sale. Would use again!
Guy · 6 March 2026
Agent replied · 20 March 2026
Thank you for taking the time to share this feedback about Elliot and our team's communication and proactive approach.
★★★★★ 5/5
View Agents BuyerAbove and Beyond Service
Newton and Fallowell, particularly Sue, but also Jess in Sue’s absence, made the process of buying our property happen.
We had a particularly difficult sale (using a different agent, in Cambridgeshire). Suffice to say that had Sue not been so proactive in helping with an ongoing number of issues down the chain, the whole process would have fallen through.
Communication from Newton and Fallowell was SUPERB, it was the only way we could keep track of what was happening.
A professional and friendly service from a company that give the impression of really caring.
We would not hesitate to use them again in the future and would also recommend them highly.
Lorraine · 13 March 2024
Agent replied · 13 October 2025
Thank you so much for your thoughtful review! We're delighted to hear that Sue, and Jess in her absence, were able to support you through such a challenging process. It’s wonderful to know our communication helped keep things on track and that you felt genuinely cared for throughout. We truly appreciate your kind words and recommendation, and we’d be thrilled to help again in the future!
★★★★★ 5/5
Google5 Star service from valuation to completion! Richard was very professional and informative on valuation, Elliot worked so hard to get the sale over the line and Sue was amazing with the legal side of things, Kerry is a star too! I have used them to sell 3 houses now and I wouldn't go anywhere else!!!!
Layla · 27 March 2025
Agent replied · 17 October 2025
Dear Layla, thanks for your glowing review and continued loyalty! We're thrilled to hear about your positive experiences with Richard, Elliot, Sue, and Kerry. Delivering exceptional service is our passion, and it's clients like you that make our work so rewarding. We look forward to assisting you again in the future xx
★★★★★ 5/5
GoogleCan't recommend them enough, brilliant and extremely helpful service. To be fair, Elliot and Sue made a real difference in our case, playing a key role in getting the whole process done. I doubt that this would have concluded successfully without them
Matteo · 19 August 2025
Agent replied · 17 October 2025
Thank you very much, Matteo, for your glowing review and five-star rating! We're thrilled to hear that Elliot and Sue were pivotal in your positive experience with us. It is our goal to ensure a smooth process for our clients, and we're glad to have achieved that for you. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleI could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott - keep me informed of all that was going on and explained things. Just made this such a hassle free experience that I cannot thank them enough for.
Reviewer · 20 December 2025
★★★★★ 5/5
View Agents BuyerA lovely and honest man with some great communication skills
Elliot is a very good polite man. We love the way he explains everything about the property in detail. He is honest has some great communication skills.
Chandrapal · 3 November 2025
Agent replied · 11 December 2025
Dear Chandrapal,
Thank you for your wonderful review! We’re thrilled to hear that Elliot provided you with a positive experience and effectively communicated the details of the property. Your kind words about his politeness and honesty mean a lot to us. If you need any further assistance, please don’t hesitate to reach out.
Best wishes,
Richard and the Newton Fallowell Team!
★★★★★ 5/5
Direct reviewsI would like to express my sincere thanks and gratitude to the team at Newton Fallowell for their continued efforts and dedication in selling my house. Having encountered an unsuccessful experience with a previous service provider, I urgently required an agent that had comprehensive experience to value and market my property through the right media channels and to the correct target buyer.
Within 24 hours of Richard visiting the property to value and undertake photography the house was on sale with a detailed versatile narrative to capture and stimulate the interest that the property deserved.
Sue, who was my primary contact throughout the sale, certainly went the extra mile exceeding my expectations. The communication and regular update instilled me with great confidence that everything was being undertaken to ensure that the sale was on course for completion. I must also point out that in Sue???s absence the service provision was seamless as the rest of the team including Richard, Kerry, Elliot and Heidi to name a few, were fully up to date with the sale progress, enabling them to maintain a consistent service level.
The guidance, attention to detail and tremendous communication was genuinely appreciated especially as the unfamiliar sale process and timings were a significant learning curve for me personally.
Thank you to you all for providing outstanding professionalism and efficient service quality, I will certainly recommend Newton Fallowell to anyone looking to buy or sell their property, thank you.
Dale · 11 October 2024
★★★★★ 5/5
GoogleVery attentive, responsive and professional service...guided us until the very end of the purchase process
Many thanks
Peter & Simona
Peter · 19 August 2025
Agent replied · 17 October 2025
Dear Peter, we're thrilled to have been able to assist you through your purchase and we're delighted to hear that you valued our attentiveness and professionalism. Thank you for choosing Newton Fallowell and for your kind words.
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