Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuch a great moving experience!
They arranged a whole house move for us in a matter of days! The lady I was speaking with was fantastic, she was so helpful anytime I needed anything and really prompt at communicating, she talked me through the whole thing and got us a viewing & signing for the keys within a matter of days. She has been amazing throughout the process, very glad we had someone so lovely for our house move!
Beth · 29 February 2024
Agent replied · 15 June 2024
Hi Beth, thank you for your lovely review! We know sometimes house moves can be stressful, so our colleagues will do their best to make the move as stress free as possible for our customers. We're really glad that you were well supported during the process of a whole house move. Enjoy your new home! Shuang
★★★★★ 5/5
GoogleAmazing agency, truly exceptional service
We had a fantastic experience working with this agency. Chrissie, in particular, has been absolutely outstanding, patient, responsive, and incredibly helpful from the first viewing all the way through to completing the transaction. She guided us every step of the way, answered all our questions, and made the entire process much smoother than we could have hoped for. Her support was invaluable. Highly recommend!
Jenny · 19 July 2025
★★★★★ 5/5
TrustpilotNichola is a lovely lady that makes the…
Nichola is a lovely lady that makes the application process so much easier. Made me feel very comfortable about the questions and was very understanding about my lack of tec skills!
Jannette · 24 October 2023
Agent replied · 15 June 2024
Hi Jannette, thank you for your lovely words, we will pass this on for you :) Shuang
★★★★★ 5/5
TrustpilotVery helpful & clear & compassionate on…
Very helpful & clear & compassionate on the phone.
Susan · 15 April 2026
Agent replied · 26 May 2026
Hi Susan, thank you for your 5 star review. It's great to hear that you found our team so helpful! Shuang
★★★★★ 1/5
TrustpilotNot forthcoming with information about…
Not forthcoming with information about the new government Right to Shared Ownership scheme. I was in early June 23 told on the phone that my house was eligible and the customer service advisor would send information by email. She only sent an application which I completed promptly. I got a reply on 28 July just to say complete this application instead, the previous one was wrong. I completed and submitted it on same day but I’ve not heard anything back though govt guideline says they should reply within 4 weeks.
Thandi · 17 September 2023
Agent replied · 15 June 2024
Hi Thandi, we'd really like to speak to you about your experience so we can look into this for you. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks,
★★★★★ 5/5
TrustpilotLorna spolverto was a very good…
Lorna spolverto was a very good customer service advisor she helped me with my housing application thank you again lorna
Leanne · 13 January 2026
Agent replied · 23 January 2026
Hi Leanne, thank you for your lovely review. We're really pleased to hear Lorna could help with your housing application! Shuang
★★★★★ 5/5
TrustpilotMia and Katie have been extremely…
Mia and Katie have been extremely helpful and professional throughout the process of securing a new home. Always available to answer questions. Thank you for your help and support
Mark · 18 October 2025
Agent replied · 23 October 2025
Hi Mark, thank you for sharing your positive experience with us. We're so pleased that Mia and Katie were able to support you throughout the process! Shuang
★★★★★ 5/5
TrustpilotThank you
Hi just want to say thank you to Nichola she is the best. Very kind and helpful. Dream came true to live in this beautiful environment. Great work Nichola.
Donnah · 8 November 2023
Agent replied · 15 June 2024
Hi Donnah, thank you for leaving a review, it's great to hear Nichola has been so helpful to you during the process of moving in to your new home! Shuang
★★★★★ 5/5
TrustpilotEllie moxon yorkshire housing
Ellie was so nice and talked me through my new home I’m exited and want to thank her very much for all her help xxx
Sarah · 5 February 2024
Agent replied · 15 June 2024
Hi Sarah, we're also excited for you! Glad to hear Ellie has supported you so well during the process! Shuang
★★★★★ 5/5
TrustpilotSian was an absolute joy to work with
Sian was an absolute joy to work with. She was very helpful and made the process of moving house very quick and easy.
Shell · 22 February 2024
Agent replied · 15 June 2024
Hi Shell, thank you for your lovely review. It's great to hear Sian was so helpful to you during the process, and made your experience of moving house more positive :) Shuang
★★★★★ 5/5
GoogleGreat agency , very professional, helpful and available at any time
If I ever have to buy another apartment i will definitely come back.
Big thanks to Chrissie
Habib · 25 October 2023
Agent replied · 24 October 2024
Thanks so much, it was a delight to deal with you and we hope you enjoy your lovely new home. Best wishes from Chrissie and the team
★★★★★ 5/5
TrustpilotGreat service
Spoke to a lovely chap ilyas today regarding applying for a property with yorkshire housing as currently renting a private property which is just too expensive. He answered all my qiestions and also guided me on what the steps were needed to apply, he was kind, professional and advised me clearly on what i needed to do from start to finish, he was also very friendly in his approach, great asset to the company and super confident.
Shannon · 26 September 2023
Agent replied · 15 June 2024
Hi Shannon, Thanks for your lovely 5 star rating, we have passed your kind praise onto Ilyas - I'm glad you had a good experience with us!
★★★★★ 5/5
TrustpilotSarah Rockliff was absolutely helpful
Sarah Rockliff was absolutely helpful, very kind and profesional She has sort it out my request very quickly. What’s a fantastic person
AGNIESZKA · 1 March 2024
Agent replied · 15 June 2024
Hi Agnieszka, thank you for your lovely review! We're glad to hear you received great service from Sarah! Shuang
★★★★★ 5/5
GoogleIt’s been a pleasure dealing with Julia Lilley and the York Estates team.
Hani · 16 February 2026
Agent replied · 16 April 2026
It's been a pleasure dealing with you Hani, as our tenant and as our purchaser. Wishing you all the very best, Julia and all the York Estates team
★★★★★ 5/5
TrustpilotEllie made sure she answered all my…
Ellie made sure she answered all my questions and kept me updated very well on what was happening with my house! she has been amazing :)
Nicole · 23 November 2023
Agent replied · 15 June 2024
Hi Nicole, thank you for your lovely review, we're so happy to hear that you have received great support from Ellie, she's great! Shuang
★★★★★ 5/5
TrustpilotLouise was excellent this morning
Louise was excellent this morning. She was clear and friendly whilst being very professional.A couple of thing she promised to email me arrived within minutes,Thank you Louise.
John · 26 October 2023
Agent replied · 15 June 2024
Hi John, it's fantastic to hear Louise was such a help, thank you for your kind words! Thanks, Olivia
★★★★★ 5/5
TrustpilotLorna Spolverato Was brilliant
Lorna Spolverato Was brilliant, very understanding and compassionate, professional too
Amanda · 9 March 2026
Agent replied · 26 May 2026
Hi Amanda, thank you so much for your lovely review. We're really pleased Lorna was able to help! Shuang
★★★★★ 5/5
TrustpilotGreat service and quick response
John · 15 April 2026
Agent replied · 26 May 2026
Hi John, thank you for your lovely review. We're really glad you had a such positive experience with us! Shuang
★★★★★ 5/5
GoogleI recently bought a property in Marylebone with the assistance of Julia from York Estates.
Julia depth of knowledge of the local market was fantastic and she helped my navigate the whole process from start to finish. I was particularly nervous as to how the whole process and viewing would work due to the pandemic; however Julia was unphased, came up with solutions and at all times I felt the we were safe.
I would highly recommend Julia and York Estates to anyone searching for a property in W1.PositiveResponsiveness, Professionalism
Lins · 16 June 2021
★★★★★ 1/5
TrustpilotDisgusting housing association
Disgusting housing association, never see anyone around...communal area always looks a mess..2 two bedroom flats (one of which is ground floor) let to single males, one aged 19 and the other allegedly been arrested for attempted murder, but got off on a technicality, we've had/got drug users..needles found in our bin area..but as long as they say what you want to hear..alls well apparently. It's a shame because when I moved here in 2005 it was a proper community 😥
Susan · 15 May 2023
Agent replied · 15 June 2024
Hi Susan. I'm sorry you have been experiencing some issues where you live. Most of our homes are let based on the council's housing need lists and unfortunately we can't decide who gets to rent them. But we can address ASB or other problems with the communal area. If you have't already please send the details through so we can look into it for you. Thanks Hannah
★★★★★ 5/5
TrustpilotThe team was very welcoming and warm…
The team was very welcoming and warm hearted the apartment was as it was advertised enough though it seemed bigger in the footage sent by Elaine Blake I'm happy with apartment and Karen Grayson explained all that needed to be explained although it was a little unclear as to how to turn on hot water given its a electrical based apartment no gas supplier which makes my bills more manageable
Archibald · 22 January 2024
Agent replied · 15 June 2024
Hi Archibald, we're glad to hear you're happy with your new home and that Karen and the team welcomed you warmly! Don't hesitate to ask us questions if there is anything you aren't sure, we want you to be confident and comfortable in your own home :) Shuang
★★★★★ 4/5
TrustpilotWe are to be new tenants of YH
We are to be new tenants of YH, Nichola has been great, kept us informed on a weekly basis with regards to our handover date.
Paul · 10 November 2023
Agent replied · 15 June 2024
Hi Paul, thank you for taking your time to leave a review. We're very happy to hear you have had a positive experience so far and welcome to YH! Shuang
★★★★★ 5/5
TrustpilotBrilliant
Brilliant , mollie who we spoke to was so nice and know her job
Sharon · 22 January 2026
Agent replied · 23 January 2026
Hi Sharon, thank you for your lovely review. We're really glad you had a great experience with us and Mollie was able to help! Shuang
★★★★★ 5/5
GoogleWe dealt with Julia Lilley as agent for the vendor. Julia worked tirelessly with us and the vendor to get the deal over the line as the deal could easily have collapsed between offer and exchange. Julia's openness and willingness to put in the effort to keep communications going was pivotal.
David · 16 June 2020
Agent replied · 15 June 2024
Thank you so much for your positive words, it is genuinely appreciated. We always strive to keep communications open between all parties.
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