Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotStill waiting after since September for…
Still waiting after since September for emersion heater to be fixed taken five engineers so far got on to stage 2 complaint the engineers are absoute shite work men except alan still waiting for repair complaints team are brilliant but repair men crap I'm sick complaining plus got bit compensation out of complaints team which was very gud wonder wen get that left bit late think to be fixed shudint be going into near Xmas plus been waiting week 2 days for part n with being Xmas
JaneRispin · 6 December 2024
Agent replied · 25 December 2024
Hi Jane, we're very sorry the emersion heater hasn't been sorted for you, we've forwarded this on to the complaint team for you, who'll be in touch soon. Thanks, Shuang
★★★★★ 5/5
TrustpilotReview for Chris Watson
Chris Watson went above and beyond to help me get my ev charger working. He even made the time to visit me at home. He was very friendly and polite. Excellent customer service! And i am now very happy that I can now charge my car at home 😃
Sophie · 15 February 2024
Agent replied · 15 June 2024
Hi Sophie, it's fantastic to hear Chris went above and beyond to help you with your EV Charger! We're so pleased and will pass your kind words onto Chris! :) Thanks, Olivia
★★★★★ 5/5
TrustpilotHaving lived in the same property for…
Having lived in the same property for just over 30 years, I've never had a bad experience - quite the opposite! Every workman/ woman has always been extremely friendly, pleasant, helpful, and accommodating. It feels as if the property is my own, with the added bonus that any issues are taken care of without any trouble nor extra cost? The only downside now is that I have to use the customer portal, which I'm not keen on? Being old school I like to talk to someone rather than filling in forms or writing a mail- but that is the time we're living in, "Vorsprung durch Technic" springs to mind.But all in all, I'm a happy Housing Association tenant, thank you!!! ☆☆☆☆☆
Elke · 14 November 2024
Agent replied · 25 December 2024
Hi Elke, thank you for taking the time to leave this review, we're really pleased your experience with us has been really positive! Shuang
★★★★★ 5/5
TrustpilotSpoke to ellie last week and was…
Spoke to ellie last week and was offered a house she went above & beyond for me and was so kind & understanding thank you Ellie for your help
Nicola · 11 December 2024
Agent replied · 25 December 2024
Hi Nicola, thank you for your lovely review, we're glad Ellie was able to help! Shuang
★★★★★ 5/5
TrustpilotHousing application
Very informative from start to finish in relation to the property . Ellie was very supportive when going through everything and all the administration side of things. Very grateful for the opportunity to become tennants.
Elizabeth · 2 September 2024
Agent replied · 23 October 2024
Hi Elizabeth, we're glad your experience with us has been positive so far. Thank you for your review and best wishes to your new home! Shuang
★★★★★ 5/5
TrustpilotDealt with Ellie Moxon
Dealt with Ellie Moxon, my youngest daughter was in hospital when Ellie called to discuss housing. She was very patient and understanding. She also put my mind at ease about moving to a different area. She has excellent people skills. Give her a payrise :)
Shabana · 29 February 2024
Agent replied · 15 June 2024
Hi Shabana, we're sorry to hear your daughter wasn't well and we'd like to send our best wishes, hope your daughter gets well soon! On the positive side, we're pleased to hear Ellie was very supportive and she put your mind at ease at a time you could focus on your daughter, thank you very much for sharing your experience with us! Shuang
★★★★★ 3/5
TrustpilotThe whole process was easy thanks to…
The whole process was easy thanks to good communication, clarity, and a few other factors.
Est · 23 July 2026
Agent replied · 22 September 2026
Hi, thank you for your lovely review. We're glad you found the process easy and the team was able to help throughout! Thanks, Shuang
★★★★★ 5/5
TrustpilotNicola has been amazing helping me…
Nicola has been amazing helping me complete my application/ assessment.She’s kept me up to date on everything that’s going on and how long things are taking on the house.If I had any questions I could always get in touch and she was always there to answer them.Thank you Nicola
Reme · 16 November 2023
Agent replied · 15 June 2024
Hi Reme, thank you for your lovely review about Nicola, we are so happy to hear your experience has been very positive! Shuang
★★★★★ 5/5
TrustpilotMany thanks for Sarah R for all of her…
Many thanks for Sarah R for all of her help on the phone today. She booked an emergency repair in for me, then also booked in a separate appointment for a lesser issue. Sarah was very helpful and easy to talk to. Thanks again, your assistance was very much appreciated.
John · 19 October 2023
Agent replied · 15 June 2024
Hi John, Thank you for your lovely 5 star review, we have passed your kind words onto Sarah! Thanks, Olivia
★★★★★ 5/5
TrustpilotExcellent service provided by Ellie
Ellie provided an excellent service and helped me in such a difficult situation. I'm so grateful for the help and assistance given. There were some delays as the home I had applied for was a new build but Ellie kept me updated at every stage of the process
Paul · 27 October 2023
Agent replied · 15 June 2024
Hi Paul, thank you for taking your time to write this lovely review, we're very proud of Ellie's work, also glad for your positive experience with us, we will make sure to pass this on to Ellie! Shuang
★★★★★ 1/5
TrustpilotABSOLUTELY SHAMBOLIC SERVICE NOW
It is absolutely disgusting how much personal information you are obliged to give over the phone now simply to book a repair. You should not have to repeat back to the call handler your name, address, date of birth, phone number and email address to someone who is working from home with god knows who listening in the background. I get that you have to answer certain security questions but demanding this amount of personal information is not only unnecessary but completly stupid and you should only be asked to answer a maximum of 3 questions which depends on whether or not you get to speak to someone with more than 1 brain cell but unfortunately I often end up with the ones that are not afforded this luxury. There needs to be bettter staff training to stop over zealous staff from requesting all this information especially in this day and age of identify fraud as not all your staff do wear headphones like they are supposed to as you can often hear background noise. I have been a tenant of YH for over 23 years and the way it is run now since covid which is obviously solely from people's spare bedrooms, living rooms or kitchen tables is absolutely shambolic. You don't mind putting the rent up by nearly £500 a year though do you?
Xxxx · 29 August 2024
Agent replied · 15 June 2024
Hi, we'd really like to speak to you about your experience so we can look into it for you. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
★★★★★ 5/5
TrustpilotVicky was great from the beginning and…
Vicky was great from the beginning and made me feel very at ease with the moving process, and Karen on sign up was really nice too so I can only can only say good things.
Chris · 4 July 2024
Agent replied · 23 August 2024
Hi Chris, thank you for your review, we're really glad to hear both Vicky and Karen have helped and supported you so well during the sign up and the moving process! Shuang
★★★★★ 1/5
TrustpilotBad bad housing association
Bad bad housing association, I emailed ceo over a house to rent, it was passed into 4 diffrent managers, tyen I got a offer letter before I'd even viewed which I was waiting for, no organisation or care, complaint raised not impressed , not a good landl9rd,
Kyle · 10 October 2025
Agent replied · 23 October 2025
Hi Kyle, we're very sorry to hear about your experience. Just to explain a little, viewings are only offered to successful applicants after initial checks, this helps us manage high demand fairly. We’re sorry if this wasn’t clearly communicated and appreciate you raising it. We'll make sure your feedback is added to your case. If you’d like to discuss it further, please feel free to contact our complaints team directly. We hope this can be resolved as soon as possible for you. Thanks, Shuang
★★★★★ 1/5
Trustpilotdo not deal with any complaint you make…
do not deal with any complaint you make or follow it through instead brush it under the carpet they only care about getting rent money do not protect you if you are living amongst anti social behaviour neighbour next door started a hate campaign against me soon as i moved in she was informing the neighbours that she has tried with me she has never introduced her self absolute lies to convince people i am not okay and i need support with communication i really do not know i moved here after fleeing a violent relationship to come to this hell she parties on regular basis very loud and noisy the neighbours all believe her lies and support her actions she is very good at playing the victim when in fact i am the victim i have to live next door to her its hell know one introduced there self to us when we moved here we was not wanted here i quickly realised that only came to our door months after moving in to ask about my missing cat just to be nosy they offerd to help which i was very grateful for and returned my kindess with marks and spencers gifts costing me over £250 after that i got messages saying you need our support and they have been talking about my grass been overgrown ect making out i cant cope based on tall grass the reason why is because of the intimadation from neighbours when i do go out so that is why the garden as gone to pot because i just feel like i cannot even use the garden the banging on wall all the time once i had to check into hotel to escape the noise it was keeping me up all night i after to keep curtains closed because she comes right up staring through to intimidate me if we open windows they look up as though where not allowed to open windows she me cut my grass then phoned council to say i need support they also did damage to my garden by her family members car she laughed for two days about that she knows exactly what she is doing a controller bully always in my business had water thrown on my door dog bones chucked in my garden to choke my cat luckily i managed to get it out of his mouth slandering my name round the estate to encourage more bullying staring into my teenage daughters room calling her a creep bins getting stolen rubbish chucked in garden the list goes on i will be glad to get away from company and the worst street i have ever lived rough as hell Leeds new build Bramhope council estate rough as hell full of bullies all cliquey and stick together i am a easy target for them to bully because i have no family here i will be glad to leave never again me and my daughter been harassed from day one
Caraline · 13 August 2024
Agent replied · 23 August 2024
Hi Caraline, I'm very sorry you’re having continuing issues in your neighbourhood. This really doesn't sound like a good experience. If you feel that the Anti Social Behaviour still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
★★★★★ 2/5
Trustpilotthey dont seem to listen about what us…
they dont seem to listen about what us customers say about a few things
Denise · 3 July 2026
Agent replied · 22 September 2026
Hi Denise, we'd really like to speak to you about your experience so we can look into the issues you're referring to. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang.
★★★★★ 5/5
TrustpilotImpressive
Wow, what a straight forward easy application. Literally got a call this afternoon regarding a property and by 16:45 the tenancy was signed and the keys handed over. Can not fault the process so far. Thank you Nichola for your speedy service today.
Rachel · 4 January 2024
Agent replied · 15 June 2024
Hi Rachel, thank you for taking the time to leave us your lovely review, we're very happy to hear your positive experience with us so far! We will pass your lovely review to our team :) Shuang
★★★★★ 5/5
TrustpilotExtremely satisfied really helpful and…
Extremely satisfied really helpful and polite really recommend for any one
Simon · 22 July 2026
Agent replied · 22 September 2026
Hi Simon, thank you so much for your lovely review. We're really pleased to hear how happy you are with our service! Shuang
★★★★★ 5/5
GoogleI recently sold my property through York Estates and was so impressed with the service. Reliable, realistic and Julia and the team were such a pleasure to work with. Highly recommend if your looking to sell within Marylebone.
Sara · 16 April 2024
Agent replied · 15 June 2024
HI Sara, thank you very much for your positive endorsement. It was a pleasure to work with such an efficient client! Best wishes, Julia and all the team at York Estates
★★★★★ 5/5
TrustpilotI was with yorkshire housing for about…
I was with yorkshire housing for about 13 years. Anything that needed fixing they were straight there. Never any problems with them. Janine who works for yorkshire housing has been a complete star when it came to me moving out , couldn't thank her enough. Also the team who clears the property after you leave were great couldn't thank them enough as I had a important card delivered to my address which they informed me about and forwarded to new address for me. Outstanding work from team and customer service. Definitely recommend.
Julie · 23 July 2024
Agent replied · 23 August 2024
Hi Julie, we're so glad to hear your positive experiences with us, thank you for taking the time to leave this review! Shuang
★★★★★ 5/5
GoogleEstate agent David has been absolutely fantastic over the past year whilst we sold our flat. We originally had it listed with KFH who were awful. In complete contrast, David was incredibly friendly, professional and knowledgeable about not only the area but our estate. Even from our very first meeting he had clearly done his homework. Always had good advice and clear communication including feedback after viewings. Would highly, highly recommend.
Pat · 16 June 2020
Agent replied · 15 June 2024
Dear Hannah and Patrick,
It was an absolute pleasure working with you. We wish you lots of happiness in your new home.
★★★★★ 5/5
GoogleSuper happy with the flat we’ve got to rent through York estates.
George and Zena made all arrangements for us to move in smooth and easy.
I’d like to thank York Estates for the great service and recommend the agency to anyone looking for a property in London.
Lina · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind words - we hope you'll be very happy in your new flat!
★★★★★ 5/5
GoogleI have rented my current flat through York Estates in Marylebone. George was a tremendous help throughout the whole rental process and would provide quick and useful feedback at all times. I would highly recommend using York Estates to anyone!
William · 18 December 2023
Agent replied · 15 June 2024
Thank you very much for your kind words, we're very glad you had such a positive experience! Best wishes, George and the team at York Estates
★★★★★ 5/5
TrustpilotIf you have any questions, ask before signing the contract
Today we spoke with Ellie, who was very nice and helpful, everything went smoothly, she was very polite, she answered all our questions in a friendly and professional manner, we are very pleased and can't wait to see our new home...
Arkadiusz · 21 October 2025
Agent replied · 23 October 2025
Hi Arkadiusz, thank you for your 5 star review. We're so pleased to hear that your experience with Ellie was such a positive one! Shuang
★★★★★ 5/5
TrustpilotVery helpful especially with it been my…
Very helpful especially with it been my first time moving out.
Ella-mae · 22 June 2026
Agent replied · 22 September 2026
Hi Ella, thank you for your 5 star review. We're really glad to hear that Loren and Gemma supported you so well, especially as it's your first time moving out! Shuang
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
