York Estates London reviews

★★★★★ 5/5

Google

George and team were amazing to work with while securing a rental during COVID! I had to find a flat and ensure that I could move in on very short notice (plus I had just come to the UK from the US), and George was very well informed and able to tell me exactly which documents I needed to provide while giving me comfort that the team could process everything by my move-in date. His responses were prompt as well during document processing. Chrissie gave me the tour around the flat itself and I loved meeting her as well! Overall the team is really great and good at what they do. They made what could have been a very stressful experience that much easier, and even left a housewarming gift (Prosecco and a tote bag)! Highly recommend.

Katrina · 16 June 2021

★★★★★ 5/5

Google

We have dealt with York Estates, for years and years. Firstly on the sales side when the flat was purchased. (David on the sales side is excellent, professional and engaging. Never pushy but always, without fail, extremely helpful and we never ever had to chase for anything. David has always been swift to respond to any query and was always honest. A trait we value wholeheartedly). On the letting side, we have dealt with George and Toni for years and years. Very professional, and answers any queries almost instantly. As a letting agent we have used George’s services both for full management as well as tenant finding services latterly. George is always there to help and advise. We’ve remained loyal for 20 years or so, due to the excellent service and have never felt the need to go elsewhere. Cannot recommend highly enough. Top job.

Annika · 16 June 2021

★★★★★ 5/5

Google

I have been very impressed with the service I have received. This included pragmatic advice at a time when the market was very fluid and different. Chrissy was always one step ahead in engaging with my purchasers, building a good relationship with them and thus helping to resolve problems quickly and effectively. She was always proactive and a pleasure to deal with.

Linda · 21 July 2023

★★★★★ 5/5

Trustpilot

Very friendly and efficient

Very friendly and efficient. Explained everything well and checked if I needed more help with anything else and sent me helpful information. Excellent service.

Lucy · 14 July 2026

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, care only for profit not ruining the town they start building in. Inconvenient for anyone who lives anywhere near one of the projects.

RD · 30 June 2026

★★★★★ 5/5

Trustpilot

I would like to share my experience by…

I would like to share my experience by dealing with housing association. I was lucky to met a very kind and helpful woman. She is call Elaine. I was impressed by the way she handle our situation. She is been there every time we needed her. Thank you Elaine 🙏

Makhame · 18 March 2024

★★★★★ 5/5

Trustpilot

Absolutely love my new home

Absolutely love my new home, Eliie and Nichola kept me informed with the progress. Didn't take long to uncap my gas either. Me and my daughter are very settled and content in our lovely home... was so amazed at how lucky we were to get this new build apartment.. Thanks so much to all at YH

Michelle · 27 October 2023

★★★★★ 5/5

Trustpilot

Great customer service and very…

Great customer service and very helpful! Went above and beyond to help and explain

Claire · 2 September 2026

★★★★★ 5/5

Google

Throughout our home-buying process, Chrissie was incredibly communicative. She promptly answered our calls and emails, keeping us informed about every development. Thanks Chrissie!

Mia · 13 April 2025

★★★★★ 5/5

Trustpilot

On this occasion i spoke to Allison who…

On this occasion i spoke to Allison who was superb. She knew what she was talking about, she helped me with all my queries and did not push to end the call. She listened carefully and did her upmost to answer all my queries. Thank you.

Shahid · 24 April 2024

★★★★★ 2/5

Trustpilot

Still waiting after since September for…

Still waiting after since September for emersion heater to be fixed taken five engineers so far got on to stage 2 complaint the engineers are absoute shite work men except alan still waiting for repair complaints team are brilliant but repair men crap I'm sick complaining plus got bit compensation out of complaints team which was very gud wonder wen get that left bit late think to be fixed shudint be going into near Xmas plus been waiting week 2 days for part n with being Xmas

JaneRispin · 6 December 2024

★★★★★ 5/5

Trustpilot

Review for Chris Watson

Chris Watson went above and beyond to help me get my ev charger working. He even made the time to visit me at home. He was very friendly and polite. Excellent customer service! And i am now very happy that I can now charge my car at home 😃

Sophie · 15 February 2024

★★★★★ 5/5

Trustpilot

Having lived in the same property for…

Having lived in the same property for just over 30 years, I've never had a bad experience - quite the opposite! Every workman/ woman has always been extremely friendly, pleasant, helpful, and accommodating. It feels as if the property is my own, with the added bonus that any issues are taken care of without any trouble nor extra cost? The only downside now is that I have to use the customer portal, which I'm not keen on? Being old school I like to talk to someone rather than filling in forms or writing a mail- but that is the time we're living in, "Vorsprung durch Technic" springs to mind.But all in all, I'm a happy Housing Association tenant, thank you!!! ☆☆☆☆☆

Elke · 14 November 2024

★★★★★ 5/5

Trustpilot

Spoke to ellie last week and was…

Spoke to ellie last week and was offered a house she went above & beyond for me and was so kind & understanding thank you Ellie for your help

Nicola · 11 December 2024

★★★★★ 5/5

Trustpilot

Housing application

Very informative from start to finish in relation to the property . Ellie was very supportive when going through everything and all the administration side of things. Very grateful for the opportunity to become tennants.

Elizabeth · 2 September 2024

★★★★★ 5/5

Trustpilot

Dealt with Ellie Moxon

Dealt with Ellie Moxon, my youngest daughter was in hospital when Ellie called to discuss housing. She was very patient and understanding. She also put my mind at ease about moving to a different area. She has excellent people skills. Give her a payrise :)

Shabana · 29 February 2024

★★★★★ 3/5

Trustpilot

The whole process was easy thanks to…

The whole process was easy thanks to good communication, clarity, and a few other factors.

Est · 23 July 2026

★★★★★ 5/5

Trustpilot

Nicola has been amazing helping me…

Nicola has been amazing helping me complete my application/ assessment.She’s kept me up to date on everything that’s going on and how long things are taking on the house.If I had any questions I could always get in touch and she was always there to answer them.Thank you Nicola

Reme · 16 November 2023

★★★★★ 5/5

Trustpilot

Many thanks for Sarah R for all of her…

Many thanks for Sarah R for all of her help on the phone today. She booked an emergency repair in for me, then also booked in a separate appointment for a lesser issue. Sarah was very helpful and easy to talk to. Thanks again, your assistance was very much appreciated.

John · 19 October 2023

★★★★★ 5/5

Trustpilot

Excellent service provided by Ellie

Ellie provided an excellent service and helped me in such a difficult situation. I'm so grateful for the help and assistance given. There were some delays as the home I had applied for was a new build but Ellie kept me updated at every stage of the process

Paul · 27 October 2023

★★★★★ 1/5

Trustpilot

ABSOLUTELY SHAMBOLIC SERVICE NOW

It is absolutely disgusting how much personal information you are obliged to give over the phone now simply to book a repair. You should not have to repeat back to the call handler your name, address, date of birth, phone number and email address to someone who is working from home with god knows who listening in the background. I get that you have to answer certain security questions but demanding this amount of personal information is not only unnecessary but completly stupid and you should only be asked to answer a maximum of 3 questions which depends on whether or not you get to speak to someone with more than 1 brain cell but unfortunately I often end up with the ones that are not afforded this luxury. There needs to be bettter staff training to stop over zealous staff from requesting all this information especially in this day and age of identify fraud as not all your staff do wear headphones like they are supposed to as you can often hear background noise. I have been a tenant of YH for over 23 years and the way it is run now since covid which is obviously solely from people's spare bedrooms, living rooms or kitchen tables is absolutely shambolic. You don't mind putting the rent up by nearly £500 a year though do you?

Xxxx · 29 August 2024

★★★★★ 5/5

Trustpilot

Vicky was great from the beginning and…

Vicky was great from the beginning and made me feel very at ease with the moving process, and Karen on sign up was really nice too so I can only can only say good things.

Chris · 4 July 2024

★★★★★ 1/5

Trustpilot

Bad bad housing association

Bad bad housing association, I emailed ceo over a house to rent, it was passed into 4 diffrent managers, tyen I got a offer letter before I'd even viewed which I was waiting for, no organisation or care, complaint raised not impressed , not a good landl9rd,

Kyle · 10 October 2025

★★★★★ 1/5

Trustpilot

do not deal with any complaint you make…

do not deal with any complaint you make or follow it through instead brush it under the carpet they only care about getting rent money do not protect you if you are living amongst anti social behaviour neighbour next door started a hate campaign against me soon as i moved in she was informing the neighbours that she has tried with me she has never introduced her self absolute lies to convince people i am not okay and i need support with communication i really do not know i moved here after fleeing a violent relationship to come to this hell she parties on regular basis very loud and noisy the neighbours all believe her lies and support her actions she is very good at playing the victim when in fact i am the victim i have to live next door to her its hell know one introduced there self to us when we moved here we was not wanted here i quickly realised that only came to our door months after moving in to ask about my missing cat just to be nosy they offerd to help which i was very grateful for and returned my kindess with marks and spencers gifts costing me over £250 after that i got messages saying you need our support and they have been talking about my grass been overgrown ect making out i cant cope based on tall grass the reason why is because of the intimadation from neighbours when i do go out so that is why the garden as gone to pot because i just feel like i cannot even use the garden the banging on wall all the time once i had to check into hotel to escape the noise it was keeping me up all night i after to keep curtains closed because she comes right up staring through to intimidate me if we open windows they look up as though where not allowed to open windows she me cut my grass then phoned council to say i need support they also did damage to my garden by her family members car she laughed for two days about that she knows exactly what she is doing a controller bully always in my business had water thrown on my door dog bones chucked in my garden to choke my cat luckily i managed to get it out of his mouth slandering my name round the estate to encourage more bullying staring into my teenage daughters room calling her a creep bins getting stolen rubbish chucked in garden the list goes on i will be glad to get away from company and the worst street i have ever lived rough as hell Leeds new build Bramhope council estate rough as hell full of bullies all cliquey and stick together i am a easy target for them to bully because i have no family here i will be glad to leave never again me and my daughter been harassed from day one

Caraline · 13 August 2024