5/5
GoogleThanks to Diana and Michael for selling my garage and for being persistent with solicitors to get the deal completed.
Trusted Agent profile · London
Winkworth London reviews
★★★★★
314 reviews across 1 platform
97 Uxbridge Road, London, W12 8NL
Winkworth's office in London, at 97 Uxbridge Road, is rated 4.5 out of 5 across 314 reviews on 1 platform, including 314 Google reviews rated 4.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI've used Winkworth's letting services for over 20 years now and in that time I have only ever experienced a first class service from them. I can honestly say that their vetting/screening service has meant absolutely no issues with either tenants or rental payments and this is an absolute priority for me. If you are looking for a professional letting service, trouble-free tenants, prompt payments and a well spoken team of letting experts with a profound knowledge of the Shepherds Bush property and lettings market, you should consider speaking to them also.
Agent replied · 21 June 2024
Dear Cossy, Thank you very much for your kind words and recommendation. It is always such a pleasure dealing with you and we look forward to many more years to come. Best wishes, Mili B
5/5
GoogleOur tenancy manager Sibel was very helpful and sorted everything that we needed quickly and smoothly.
Agent replied · 21 June 2024
Hi Joe, Thank you so much for the lovely review. I hope you enjoy your new home and I wish you best of luck in the future. Kind regards, Sibel
1/5
GoogleMost unhelpful agency I have ever dealt with. I suspect they knew the lanlord would cancel the lease in the summer to increase the rent. When we saw the property in DEcember we really liked it, we wanted to sign for a one year lease possibly more but one year was sure. They would only sign for 18 months or oe year with a six month break clause. Daisy assured us that the landlord would not break the lease. He did at the 6 month marker (so 4 months into the lease). Then we asked that a coat rack be put in they accepted but only at our expense and if we removed if when we left (luckily we did not do this). During the first month 2 neighbors approached us to tell us that when we showered the whole street could see us naked. I asked Cristina to ge the landlord to put in blinds in the bathroom Cristina did not believe me and said she informed the landlord and my request was denied. (I gave her the names of the neighbors). So we continued and finally the lease was broken I suspect to increase the lease a in summer it is easier to rent. We are moving to France and when I asked the agency to put our tivo box (from virgin) in the pre-posted enveloppe that may arive the day after we leave, Cristina refused.... THey were supposed to trim the front bush before we moved in and did not do this. Basically they have done the least possible and have been consistantly unpleasant during our stay. We have never missed a rent and we are having the house professionally cleaned by the agency recommended by the agency. THe only thing Cristina has done is send us over 10 emails (not exagerating) reminding us of our move. By far the most unpleasant agency I have dealt with in London.
Agent replied · 21 June 2024
Thankfully, It is not often that one needs to take their gloves to really defend themselves from such an unfair and untrue attack. I am sorry that you feel the way that you do but the truth is the Landlord asked you to leave the property because you breached the tenancy by having Cats without their consent. The property has 3 bathrooms and the bathroom to which you refer was not the ensuite (to the master bedroom) and in fact did have frosted glass and when we were informed we took the time to visit the property and report back to the Landlord who rejected the request for a blind. In relation to the Tivo box it is against company policy to allow items to be left in our office to picked up by third party, as if the item was damaged or lost we would be held responsible furthermore we would soon become busier than the local Post office. On the bush this was attended to 4 days after you moved into the property and we apologised at the time. I am generally sorry that you were left feeling the way that you do but I can surmise that your expectations were well of course. I wish you well in France.
1/5
GoogleHonestly wish I read these reviews before going with this estate agency. Communication between them is extremely poor. We had started working with one of there staff members and then told right in the middle of negotiations that she had gone on holiday?! without even contacting us. They will not make any attempt to contact you until the last minute. It ended with us losing a lot of money and not being able to rent the property we had wanted. The most unpleasant and irritating people I have dealt with. BE AWARE.
Agent replied · 21 June 2024
Thank for taking the time to post a review, I am sorry that you feel the way that you do. Unfortunately you did not pass our referencing process as the information presented at the beginning did not transpire to be the case and the Landlord declined to accept you as tenants for the property. We encourage everyone to ensure that all circumstances are disclosed at the beginning of the process to ensure transparency and avoid disappointment later on.
5/5
GoogleThis property agent is fantastic. Every single time there is anything wrong with the flat, she deals with it almost on the day if not critical within 2/3 days. She's fought our corner for us when there was a leak in the bedroom ceiling and the upstairs flat was blaming us, and now the leak has been fixed. Almost everything we asked for, such as a new vacuum cleaner, or even a new single bed shes persuaded the landlord to get to us. Weve had a few issues with our neighbour but Cristina has always been on side and because of her were staying for another year.If anything would persuade me to stick with Winkworths it would definitely be Cristina.
Agent replied · 21 June 2024
Thank you for your lovely review! You are both lovely tenants and I hope you stay with us for a long time! Cristina
4/5
GoogleJo has been our lettings agent for a number of years now & we have nothing but praise for the way she conducts herself and the excellent communication she demonstrates. She does her utmost to ensure we're well taken care of in case of any problems arising in the flat, with quick and honest reactions to our questions or challenges. Most importantly, she values us as good, long term tenants by listening to us & trusting our judgement. Unfortunately in my renting experiences, this is sadly a rarity. Well done Winkworth and thank you Jo!
Agent replied · 21 June 2024
Hi Katie Thank you so much for your kind words. It is a pleasure having such good tenants and you are indeed valued both by us and your landlord. Speak soon Best Jo
5/5
GoogleI have used Winkworth for several years now to let out flats for me and I have always found them very helpful. Jo is my Property Manager and deals with everything professionally, calmly and fairly. I did a similar job and it pains me that it can often be a thankless task - everybody ready to complain and overlooking the need to praise the good things - so to Jo and all at Winkworths ..... thank you and keep up the good work! LM
Agent replied · 21 June 2024
Thank you Lucy it is always a pleasure working with you. Hopefully see you again soon. Best Jo
5/5
GoogleSince moving to London we have only used Winkworth when it has come to finding a home, we are now onto our second home and could not be happier. Winkworth are great with communication, constantly keep you in the loop and they are very good at finding a property which fits your brief. We have built a lovely friendship with Terence (Uxbridge road) over the year and if we have any problems he replies straight away and puts us at ease. I would recommend him to anyone who is looking into finding a home in London.
Agent replied · 21 June 2024
Dear Harriet, Thank you for your kind words it is always a pleasure to deal with you. Best Wishes Terence
5/5
GoogleWe have been renting through Winkworths Shepherds Bush over the last year now. We have found everyone from the initial stages of helping us find properties to now managing them to be really helpful and approachable. Winkworth uses a great tool that helps to report issues and then allows the issue to be dealt with quickly and efficiently. As our property manager Jo, We have really appreciated her friendly approach, she takes on board any issue reported no matter how small and will spend the time investigating it and solving the issue. We are really happy with Winkworths warm and helpful approach.
Agent replied · 21 June 2024
Hi Hugh Thank you for your kind words. I hope that you and Clare continue to enjoy the flat. Best Jo
4/5
GoogleCristina from Winkworth (Uxbridge Road) has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to make improvements to the property and discard old furniture etc which has been very helpful. She's always friendly, polite and courteous. All in all very happy with the service she provides and would recommend her and Winkworth Uxbridge Road to other tenants.
Agent replied · 21 June 2024
Thank you for your kind review Thom - it's always a pleasure! I hope you both stay with us for a long time! Cristina
5/5
GoogleWe have used Winkworth since 2010 when they were involved in the purchase of the property and have continued to look after the property as we've let it out. We have enjoyed everybody that we have worked with there as they give us quick and straightforward feedback and advice around our property. We have particularly enjoyed working with Cristina who is always great at keeping us up to speed on issues and goes above and beyond to make sure work is taken care of. It is comforting to know that we are dealing with somebody who knows our property and the area in general.
Agent replied · 21 June 2024
Thank you for your lovely review Kellie - we really appreciate it! It's always a pleasure working with you a P and hope to do so for many more years! Cristina
1/5
GoogleI had the worst conversation in my life. I called the agency to enquire about 3 bedroom flat. The lady I spoke to was rude and so aggressive on the phone. You should hired people that don't have problem to manage their emotions or at least know how to speak to people expecially to customers!! I'm shock on how the call end up.
Agent replied · 21 June 2024
Dear Katherine, I am very sorry to hear this and have tried to call you to discuss the below. Having spoken to my colleague it looks like there may have been some issues when they tried to ask you for registration details and how referencing would take place on this basis. If you could call me back perhaps we could have a chat and see if we can find a suitable property for you. Once again I am truly sorry that you felt my colleague was this way this is not how we would ever want to come across and I hope we can speak later today and go from there. Daisy
1/5
GoogleApaling professionalism. As a tenant everything was a battle to get our agent to act on a request. Constant excuses and buck passing. Made it their mission to string every transaction out to the limits of the law. Tried to claim deductions from the deposit of over £400.00 on a 6 month tenancy. After being challenged ended up only £30 was genuine. If you've just moved in TAKE PICTURES. Will never have anything to do with this company again.
Agent replied · 21 June 2024
We welcome feedback but surely feedback should be to give the public a fair and balanced view of a service or product? The original proposed deductions by the Landlord based on the professional Inventory report were £310 and after your negotiations you agreed £210 with the Landlord, of which £140 was for the inventory check out report itself (Landlord paid the check in costs)and £50 was for cleaning. As for your other comments without knowing the details it is obviously difficult for me to comment and we welcome this engagement so we can address any issues you may have had. Wishing you well in the future.
5/5
GoogleFor the last year and a half we have had the pleasure to have Cristina as our letting agent. She has always been very supportive and quick to respond to any issues we've had during the tenancy. We've recently moved from the property she managed, but decided to stay with Winkworth to help us find a new flat. We were pleasantly surprised to discover the new property is also managed by Cristina - we know we're in good hands.
Agent replied · 21 June 2024
Thank you for your very kind words Paul. You have both been excellent tenants and I'm very glad I will be working with you and Stine in your new place! Cristina
5/5
GoogleAll staff at Winkworth agency in Sheperds bush have been very professional and very kind to attend my enquires and to solved any issue i had and to make sure I could have a great experience in my new flat . I'm so grateful to have met this people on my journey because they have been very reliable and kind . Thank you to everybody at Winkworth . PaoloPositiveProfessionalism
Agent replied · 21 June 2024
Thank you for your kind words Paolo. I appreciate you taking the time to leave a review and wish you the best of luck with your tenancy. Kind regards, Sibel
5/5
GoogleGreat service by Ledian and team. Dealt with everything very professionally - highly recommended.
Agent replied · 21 June 2024
Dear Amir, Thank you very much for taking he time to leave a review. It was a real pleasure renting your beautiful apartment and I am very happy you chose Winkworth to find you a suitable tenant. I wish you all the best for now. Regards, Ledian
5/5
GoogleMr Lane was very responsive to calls and emails. Quick to provide you with information when requested and was smooth and efficient in all of his duties.
Agent replied · 21 June 2024
Thank you for the review and your kind words. It has been a pleasure to manage the tenancy for you and I wish you all the best in the future. Thanks, Terence.
5/5
GoogleI dealt with Sibel from this office on the paperwork of my tenancy agreement. Fantastic service, very accessible & quick to respond. I would highly recommend.
Agent replied · 24 October 2024
Maurice, thank you so much for this great 5-star review. We really appreciate your business and are happy to help at any time. Best wishes, Sibel
5/5
GoogleGreat experience with Sibel helping us through the process, giving prompt responses to all our queries and making sure everything ran smoothly! Thanks Sibel!
Agent replied · 21 June 2024
You are very welcome Maham, it was my pleasure. I wish you and Simran the best of luck in your new home and thank you for the lovely review. Best wishes, Sibel
5/5
GoogleI dealt with Sibel from this office on the paperwork of my tenancy agreement. Fantastic service, very accessible & quick to respond. I would highly recommend.
Agent replied · 21 June 2024
Maurice, thank you so much for this great 5-star review. We really appreciate your business and are happy to help at any time. Best wishes, Sibel
5/5
GoogleCristina Peliza is Property Manager of my flat in Shepherds Bush and she is so efficient, professional, helpful ,resourceful and Cheerful.The Team at Winkworth are great - Well done!
Agent replied · 21 June 2024
Thank you for your lovely words Rosie! Hope to work with you for many years to come! Cristina
5/5
GoogleIt was great working with Diana, and I had an enjoyable experience. Diana is very nice, patient and responsible. Thank you very much.
1/5
GoogleAgents were able to create more problems than to solve them.
Agent replied · 21 June 2024
Dear Gianluca, I am sorry that you felt the process of your move into your home wasn’t a good experience. Having looked into the matter, I found that there was some additional questions that came up during the referencing procedure but these were discussed with our client and we found a solution as quickly as possible which allowed you to move in. In cases like these I know that it can seem difficult and stressful for you but I would ask you to also look at it from the point of a landlord, you would have wanted to see that your agent had been thorough in the referencing process and ensured that each check was completed properly. I hope you are enjoying the flat and I wish you a happy tenancy.
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