Trusted Agent profile · London
★★★★★
314 reviews across 1 platform
97 Uxbridge Road, London, W12 8NL
Winkworth's office in London, at 97 Uxbridge Road, is rated 4.5 out of 5 across 314 reviews on 1 platform, including 314 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat letting agents to work with. They helped me find a fantastic 1 bed flat in less than two weeks. We worked with Sibel Camci, who was very responsive and helped answer any questions throughout the process.PositiveResponsiveness, Professionalism
Thank you so much Karlee for your kind works, I really appreciate it. It was a pleasure working with you and I wish you both the best of luck in your new home. Kind regards, Sibel
5/5
GoogleMichelle is managing our rental and she has been really amazing the whole time, every issue is dealt with immediately and efficiently ! I hope she continues to manage it for the remainder of our rental as she really is a great property manager.
Hi Hannah, Thanks for the lovely review. It is nice to hear you are happy with the property management service that has been provided during your time as a tenant with Winkworth. Sorry to hear you will be moving on this year. Wish you all the best in the future. Best regards, Michelle.
5/5
GoogleWe've just moved into a property in Brook Green area and are really grateful for how quick and efficient Sibel and the whole team are at Winkworth. The tenant reference process was quick and the team were helpful in answering any questions quickly all the way through. Since moving in we have had communication from them with updates about our property. Would definitely recommend using Winkworth - streets ahead of some other estate agents I've used in London.
Hi Chloe, Thank you so much, we really appreciate your kind words and happy we could help you move into your new home. We wish you the best of luck in your tenancy and we are here if you require any further assistance. Best wishes, Sibel
1/5
GoogleWould not recommend as a tenant or seller. I was misled on a feature of the flat on the tour, and it was not remediated during the tenancy. They added an amendment into the tenancy agreement to allow for house viewings, but then proceeded to violate the terms. I was home for most viewings, and I'm not surprised the flat is still on the market as the viewings have been less than impressive (oftentimes not knowing the details of the property). They are proposing to charge £100 for the replacement of one lightbulb at move-out and cleaning for an outdoor balcony that was 1) unusable (and thus never used) and 2) accumulated moss since it rains every day. They've also proposed charging for nails that are already in the apartment, as they've neglected to properly cross reference the check-in inventory report.
5/5
GoogleMiranda was just amazing! It was the first experience for me renting on my own but she has been great and made the experience very smooth and easy.
Imma it was a pleasure to work with you and helping you find your new home, we are here to make the process smooth and straightforward and happy that you found it a good experience. All the best Miranda
5/5
GoogleFabulous service!!! I was initially apprehensive about putting my flat on the market for rental as I had the impression that the rental market had slowed down because of Covid-19..... well I didn't need to worry with Winkworth's at the helm. The first viewing on the first day of marketing, offered the asking price this was quickly followed by 5 viewings the following day with another two offers for the asking price. All signed and sealed within just a few days. Winkworth's were swift, professional and highly communicative throughout, I honestly couldn't have been happier and highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Lucy, thank you very much for taking the time to write a review, much appreciated. We really enjoyed working with you and finding you a suitable tenant was an absolute joy. Welcome to the Winkworth family and I hope to continue renting your property for many years to come. Best, Ledian
5/5
GoogleWinkworth Shepherds bush are really great. I have rented two different properties from them across the past 5 years and the service is always so professional. Katrina, our current property manager is really brilliant. Always so friendly and super efficient with any queries. We have had a couple of minor maintenance issues at the flat over the past year and they have both been dealt with within 24 hours. It gives us such peace of mind knowing that we have that support there if ever we need it. As long as we are in Shepherds Bush, I can't see us using any other estate agentsPositiveResponsiveness, Professionalism
Dear Opeline, Many thanks for the lovely words, it is appreciated. You have been wonderful tenants! It is a pleasure to assist you with any advice/issues you have. Kind regards, Katrina
5/5
GoogleWe have been very happy with our personal experience with the Winkworth team. When we moved to London in May 2019, Conrad helped us so much in securing our beautiful little flat. A year and half later, Katrina and Daisy have been fantastic as we've been able to transfer to a much bigger flat within the same building as we simply love living in Shepherds Bush. Through a process that was complex yet possible, the team were responsive and professional with us and we couldn't be happier with their service! And we mustn't forget that all of this hard work was done during an unprecedented pandemic... all we can say is thank you!PositiveProfessionalism
Hi Claudia, Thank you so much for your kind words! We are so glad the staff at Winkworth were able to help you on many factors of your tenancy all be it a bit complex! We are grateful that you have also been so lovely to deal with. We wish you all the best in your new home. Many thanks, Katrina & Daisy
5/5
GoogleKeval was incredibly helpful while showing us around the property - he had answers to all of our questions, and gave us a much clearer understanding of the flat and its amenities.
5/5
GoogleEverything was really great so far especially Aydin which was a huge help to me.
Thank you for your kind words, we always appreciate the feedback particular when it is positive. We always aim to set ourselves above that of our competitors by going that extra mile and it is nice to be appreciated for it.
5/5
GoogleHad the most amazing experience with Winkworth and Madison. They sold it super quickly, very efficient and highly professional. Very impressed the whole way!! Thank you so much
5/5
GoogleBarry Kearney is an amazing agent! He has been showing us a few properties to purchase. We have been impressed with his knowledge in the domain and of the area. He is very professional and truly care about his customers.
5/5
GoogleMili was fantastic. She found us a house to the exact specs we were after extremely quickly and was very willing to lend a helping hand to us whenever we needed it. I hope to do business with her again!
Thank you very much Harry! it has been a pleasure. Mili
5/5
GoogleI had my flat for rent with Winkworth for 7 years after which they did the sale. The sale was made problematic by a bad conveyancer. Michael at Winkworth did his utmost to push things forward and helped liaise as I was not in the country. The process was very stressful but Winkworth made their part part in the sale go as well as it could. Only recommendation would be for Sales team and Rental team to be more connected for matters like this so each knew more of what the other was doing when converting rental to sale.
5/5
GoogleA big thank you to Melanie Todd. She helped me get my flat and I will always be grateful. She was excellent through out the entire process and made everything as easy as possible. 10/10- thank you very much!
Thank you Conor, your endorsement is greatly appreciated. I hope you and Bethan enjoy the flat!
5/5
GoogleMiranda was incredible! The best moving experience I have ever had in this city. She was efficient, informative and an absolute pleasure to deal with. Cannot recommend Winkworth and Miranda enough- best agent ever!
5/5
GoogleI rent through Winkworth Shepherds Bush and have been thoroughly impressed. Our Property Manager Cristina Peliza is always very responsive and turns around our issues very quickly. The communication is always great resulting in nothing but good experiences.
Thank you for your kind words Nick! You are an excellent tenant and hope you stay with us for a very long time! Cristina
5/5
GoogleSibel was very professional, and responsive to all of my queries in relation to the property I have rented. Well done Sibel - thanks for your help!PositiveResponsiveness, Professionalism
Thank you again Leigh for the lovely review. It was a pleasure and wish you the best of luck in your new home. Kind regards, Sibel
1/5
GooglePlease take few minutes to read this if you are thinking about renting/buying with Winkworth Shepherd bush. Me and my partner started a 12 months contract for a double room in a 3 bedrooms flat located in Shepherds bush Loftus road 54. We took over a contract previously started by another couple which had occupied the room for nine months. We signed a regular change of tenancy and from September 2019 we started to live in the property, which was shared with two other professionals. The move in process has gone fairly smooth, our letting agent designated was Katrina. We had a couple of issues during the tenancy were we had mould problems within the property, although we had the heating on daily and air circulation was ensured. The agent said the landlord was chased but never got back to us. We ended up buying two dehumidifier out of our pockets. The real nightmare started between January and February 2020, when one of the tenants gave his notice in order to leave the property. As previously done several time( 3 times in the last 3 years) the change of tenancy subsisted in: -giving notice to the agency -notify the landlord -find a new tenant which would have taken over the existing contract after passing referencing checks -PAY for the withdrawal of a new contract -finally move into a different property. Our ex flatmate had the good to go from Winkworth to break the contract( with Winkworth dealing directly with the new landlord in regard of referencing), found a new tenant to replace him and moved into the new property. Once moved out , Winkworth informed the remaining tenants that the landlord, which is someone under the name of "Magnolia LTD" decided they were not longer happy with change of tenants, our flatmate was the BOUNDED BETWEEN TWO CONTRACTS and was subsequently FORCED TO PAY DOUBLE RENT. Our flatmate ended up paying 1600£ for a room not longer occupied. The remaining three of us had the only option to break our existent contract in order to release the tenant already gone and bounded between two contracts. Winkworth tried to come out clean saying that " the decision was up to the landlord",at some point we got asked by our letting agent to vacate the property for few days, move our belongings out in order to do a new inventory , professionally clean the flat and then move back in again with a new contract. We seek advice from Citizen advice , which in the end was not helpful at all, suggesting us to get a legal figure involved to defend our rights. The landlord decided in the end that we had no possibility to reapply for a new contract, no reasons given. Worth saying an inspection was carried out on the 5th of December, when the agent made compliments for the spotless state of the flat. This left us in a situation we had to find a new place to live within the shorter amount of time possible, as our ex flatmate was still paying rent. In all this, the agency shown a massive lack of professionalism and empathy, putting on us regular rent payer a huge amount of stress. This had an important impact on our wellbeing, time and money. To conclude, just few weeks before the agreed moving out date, the letting agent asked us to pay an amount up to 320 pounds to carry out a new inventory ,when nobody previously bothered to do one. We refused to pay this amount, and the agency agreed on this. This finally ended up the 07/04 in the middle of the COVID-19 lockdown and after nearly 3 weeks we were still waiting for our deposit to be given back. On the 27/04 , the deposit reached our account within hours, which is remarkable. Our now ex landlord finally had the courage of Charging us the amount of 250£ for the “issues” listed in the picture attached. Fair wear and tear is expected for a flat rented out 3 years and never redecorated in between? We ended up paying the amount to terminate any sort of contact with Winkworth and the landlord. AVOID Winkworth Shepherds bush Costumers are paying for having a fair service . Agencies are meant to facilitate the renting processes, not to give people stomach ulcers.
Dear Dimitri, Many thanks for your comments below and apologies for the delayed response, due to COVID-19 we have been unable to access our reviews due to the office closure. We had gone to you in detail on the change of tenant procedure and that the landlord is not obligated to carry out a change of tenant, one tenant had already decided to move presuming that the landlord would be happy to go ahead with a change of tenant. Your landlord had decided that due to the amount of changes of tenants on the property already that they did not wish to proceed with a change of tenant. Your landlord had offered you options you could go down which had been reasonable, they had given you the option to terminate the agreement on a suitable date that had been convenient to all parties involved so you were able to find another property. Your landlord had not charged you early termination fees for breaking the agreement early either. I had dealt with you on this matter closely when you had come into the office and I tried to do what I could to resolve this and keep all parties happy. The inventory check out fee had not been charged to you as confirmed as per the tenancy fee ban we would not charge you this fee, we had put your landlords claim forward in reasonable timing which you all had not disputed, you did have the opportunity to dispute this as your deposit is protected. When the change of tenant had been processed for your tenancy you had agreed to taking on responsibility of the original inventory from the start of the tenancy in 2017 as you had been taking over this agreement and this had been made clear to you. I am really sorry you feel I had failed you, I did what I could to help as much as I could for your situation and we gave you clear options on how to proceed from this. Kind regards, Katrina
5/5
GoogleGreat experience with Winkworth, Diana was brilliant supporting through the beginning of the purchase process. Big shout out to Michael, goes the extra mile, solid communicator - more agents need someone like Michael.
5/5
GoogleCan recommend Rupal Patel - knowledgeable, professional and acts with integrity
Dear Helen, Thank you so much for taking the time to leave us this wonderful review! We're delighted to hear that you had a positive experience and that our service met your expectations regarding knowledge, professionalism, and integrity. Our team works hard to deliver the best service possible, and we're glad to see that effort reflected in your feedback. Your kind words serve as a great motivator to continue our commitment to excellence. If there is anything more, we can do for you in the future. Please don't hesitate to reach out. Thank you for choosing Winkworth Shepherd’s Bush
5/5
GoogleWinkworth Shepherds Bush's Senior Property Manager, Joanna Hewitt has looked after my property for the last 3 years and I couldn't ask for a better level of service. Joanna is timely and professional in all her interactions and keeps you fully abreast of maintenance issues affecting your property. I would thoroughly recommend both Joanna and her wider Winkworth team if deciding between alternative providers in the area.
5/5
GoogleGreats estate agents, very professional and knowledgeable. We recently rent a house trough Daisy & Miranda at Winkworth. Both of them were amazing during the process. Daisy always answered very quickly to our emails and all our questions. We did the viewing with Miranda, She was kind and patient and knew the property very well. We are very please with Winkworth and cannot recommend them highly enough!
4/5
GoogleThanks to Winkworths we have found our new flat and we couldn't be happier. Alex was great from the start and helped us get a great place that we're really looking forward to settling into.
Thank you very much. I am glad you're both settled and enjoying the property. Take care.
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