4/5
GoogleAlways helpful and friendly
Trusted Agent profile · London
Urban Spaces London reviews
★★★★★
246 reviews across 2 platforms
Standon House, 1st Floor, 21 Mansell Street, London, E1 8AA
Urban Spaces's office in London, at Standon House, is rated 4.4 out of 5 across 246 reviews on two platforms, including 178 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHaving reported a number of issues at the same time, Sinead was very proactive in assisting with all matters. She communicated well and to a timely manner. Very professional and helpful at all times. The issues were resolved within a couple of days. Thanks very much.
5/5
TrustpilotWe have used UrbanSpaces for several…
We have used UrbanSpaces for several years for and have found them very good. Problems are sorted easily and at good value, and we've had no void periods.
Agent replied · 11 June 2024
Thank you for the great feedback John. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!
5/5
GoogleKeegan E. was a dream to work with, he went above and beyond to accommodate my needs during my apartment search process. Highly recommend working with him!
5/5
GoogleGreat firm and fantastic service! Thanks Richard, Nikki and Will!
5/5
GoogleI've been happily renting via Urban Spaces for more than two years already! Special thanks to Nikki for being extremely responsive, attentive and helpful all this time! Keep it up! :)PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotReally good agency !
Really good agency, beautiful properties, really nice and professional agents ! It was a 10/10 experience, they even sent us flowers as a house warming gift 💐
Agent replied · 11 June 2024
Thank you for your review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
GoogleIf I could give just half a star I would. We have received terrible communication from Urban Spaces since our tenancy ended in August regarding the detention of our deposit: when property management have responded it has been unclear and at times contradictory. It appears that there is a staffing issue which has meant replies and communication have been fragmented and often unfinished. From reading previous Google reviews it is clear that other people have also had issues with the property management team (please scroll down). As well as this, throughout the tenancy our fence was broken for over six months despite us asking for it to be fixed on multiple occasions. I would not recommend their services.
1/5
GoogleIf you are a landlord, stay away from these people as their are the most incompetent property management team. Proceeded with extremely expensive works (£6k) without asking for my green light. Then let my property to a succession of very low quality tenants who ruined the place. Were extraordinarily slow, and at times totally inconsistent, at responding to my queries as to how they planned on improving the situation. Were incapable of turning around quickly the necessary repairs after the last disastrous tenants left, making me lose several months of rent. Their only excuse was that they were understaffed. Had to raise an official complaint for things to finally get moving, even though again so slow I gave up and paid some repairs myself using my own contractors. Utterly abysmal service.
5/5
Trustpiloturban spaces
I never have any issues with Urban Spaces. Quick and responsive service. Always kept in the loop. More importantly, my flat is never without reliable tenants.
Agent replied · 11 June 2024
Thank you for your review Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
2/5
TrustpilotToilet impossible to flush
Toilet impossible to flushBlack/filthy light cord in bathroomBed springs squeaking very hardFlat hard pillowsCan't fully open windows because bed in the wayLack of postcode easily availablePoor/non existent signage to find blockNo mention of steep steps to apartment blockNo information on where the swimming pool and gym locationHot!No hot water on arrival had to turn it onDirty sticky handles in kitchenOne wine glassPoo on loo brush
5/5
GoogleUrban Spaces were great and helped us buy our dream home. Thank you to all the Team, particularly Richard and Ben.
5/5
GoogleGeorgia is very professional, supportive and competent to find the right solution for the customers either landlords or tenants.
5/5
TrustpilotAlways professional and quick to reply
Always professional and quick to reply, Urban Spaces is a very personal agent. You'd be lucky to have this agent in your corner...
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review Jan. We are so pleased to hear your positive feedback!
5/5
GoogleWorking with Peter and Ben has been an absolute pleasure. They were able to assist with those inevitable hurdles which arise from time to time on a house sale with ease. Would recommend to friends and family without question.
5/5
TrustpilotUrban Spaces have secured a tenant in…
Urban Spaces have secured a tenant in good time. Their communications have always been timely and helpful. I would definitely recommend them
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleUrban Spaces , service is very good I like it , staff really helpful, always care about you . and doing best service , Nikki helped us a lot. Thank you so much Nikki. Kind regards Abdul, Komola and Doston .
5/5
GoogleGreat company! Sam was a dedicated manager for both selling and renting of our property which is very unique on the market. It gave us a lot of flexibility and confidence during the process. Professional approach with the personal touch. Highly recommended!
5/5
GoogleAmazing experience. Matt and his team delivered what the other agents did not even went close to. Two properties sold in a row, within weeks to get the mandate while other agents were getting nowhere. Truly AAA. Worth every penny of their commission.
5/5
TrustpilotBeen working with Urban Spaces for over…
Been working with Urban Spaces for over 6 months now. great to work with, they understand their customers needs.
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review Martin. We are so pleased to hear your positive feedback!
5/5
GoogleWorked closely with Peter Hunt who helped us navigate our way through successfully renting out our apartment. Peter was professional, helpful and courteous throughout the process. Would have no issue recommending Pete and his firm to similar like minded people.
5/5
GoogleAgency is the best agency I have been with in the last 5 years. They really help the tenant and landlord on contractual matters, they are very quick in responses and it’s a pleasure to speak to.
5/5
TrustpilotUrban Spaces are good to work with
Urban Spaces are very responsive and give good and helpful advice. I have been using them for years.
Agent replied · 11 June 2024
Thank you for the great feedback Neil. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been good!
5/5
GoogleCould not be more pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Urban Spaces London
How many reviews does Urban Spaces London have?
Urban Spaces's London office has 246 reviews across two platforms: 178 on Google, 68 on Trustpilot (across the whole business).
What is Urban Spaces London's rating?
Urban Spaces London is rated 4.4 out of 5 across all 246 reviews, and 4.4 out of 5 on Google from 178 reviews.
Where is Urban Spaces's London office?
Urban Spaces London, Standon House, 1st Floor, 21 Mansell Street, London, E1 8AA.
