Urban Spaces London reviews

★★★★★ 5/5

Trustpilot

Professional and responsive

Our experience with Urban Spaces has been first class. They have been professional and responsive and Sinead in property management always acts with diligence and care. Thank you.

Ali · 2 March 2026

★★★★★ 1/5

Google

Ultimately my situation was resolved however I would not recommend this agency. They hold a large deposit and have zero guarantees or policies about refunding it. They make glaring mistakes with the written contracts. They take zero responsibility for any issues and pass the blame and responsibilities to the landlord, even when the landlord is unreachable. They do not have a physical office. They lie about move in dates, amenities and deposits...they'll say anything until they get your money, and then they are dismissive or simply unresponsive. It's very difficult to get anything addressed afterwards. I would find another agency as a tenant simply because of the stress, lies and uncertainty of it all.

S · 31 May 2024

★★★★★ 5/5

Google

Great company and really lovely to work with. The team are all super helpful and friendly and great at communicating. Would really recommend.

Josh · 16 March 2026

★★★★★ 5/5

Google

Urban Spaces is by far the best agent we have used in finding a rented property. They are prompt, trustworthy and knowledgeable. Georgia was a breath of fresh air and helped us secure our perfect property. I highly recommend them in finding your next characterful home.

L · 20 May 2023

★★★★★ 1/5

Google

UBAN SCAMMERS. Where do I start? Quite possibly the worst management company I have ever had the displeasure of renting from. In the first 12 months they wanted to put the rent up 17% even though cladding works were still taking place on the property. We were only informed of the cladding works needing to take place a couple of weeks after we had signed our agreement. This in turn meant we couldn’t use the balcony which was part of the reason we chose the flat in the first place. Their communications were rude and abrupt. Even though we requested a rolling contract after the initial 12 month term, upon renewal this was disregarded and we were advised that ‘things change’. They didn’t fix maintenance issues that were reported in a timely manner. We had a significant mould issue which they completely ignored. They made accusations that our account was in arrears when they just hadn’t communicated changes internally within their team. They tried to bypass legalities by requesting to arrange viewings within a few hours notice. Apologies in advance if you ever have to deal with Alexandra. She is more of a Customer Failure Specialist than a ‘Customer Success Specialist’ and will treat you like a piece of dirt. When it came to the end of tenancy we were given less than 24hrs notice of the time we needed to vacate the property even though our van and trains had already been booked in advance. Also watch out for their checkout tenancy report (50 pages) as they will try and steal every penny of the deposit, even after you have left the property in a better condition than you found it. After several emails and zero responses they hadn’t returned our deposit 5 weeks after leaving the property with zero explanation as to why. Directors - you really need to take a look at this shambolic operation. If I could give 0 stars I really would. Never had such a bad experience in my life. So glad I don’t ever have to deal with Urban Scammers again. Im sure they will try and defend themselves in response to this review but that will just be more lies, so don’t believe a word. AVOID

T · 16 April 2024

★★★★★ 5/5

Trustpilot

All around great experience

I have been with urban spaces since 2018. They found me great tenants for my apartment, and then helped me through the sale in what was a difficult time for London flats. They have been very responsive to emails and provided information when I needed it for tax etc.

Matt · 26 March 2024

★★★★★ 5/5

Google

I enrolled Urban Spaces many years ago as letting agents for my new build flat in London. If I remember correctly they were called Young London at the time. The team has always been very helpful and efficient. I gave them the Full Management responsibility and was able to sit back and enjoy the returns from my investment with no stress. As happens over such a long period of time, there were things that cropped up and this is where the team stepped up and efficiently dealt with any urgent issues such as a failed appliance or a tenant complaint. I didn't have to worry. Recently I decided to sell the flat and the sales team took over. They very quickly found a suitable buyer and recommended a firm of solicitors to handle the process. The sale is complete and I couldn't be happier with my relationship with Urban Spaces and I recommend the company and the excellent team.

Ashley · 27 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Property Management - Highly Recommend Urban Spaces

I’ve been renting out my buy-to-let property in Bermondsey for several years now, and Urban Spaces have been absolutely exceptional throughout.

Simon · 3 March 2026

★★★★★ 5/5

Trustpilot

Long term landlord and fan

Urban Spaces have managed my apartment for over ten years now and I have always found them to be wonderful! When issues have arisen the property management team has been professional, efficient and friendly. They have earned my trust and this 5 star review! :)

S.Murphy · 16 March 2024

★★★★★ 5/5

Google

It is such a joy to work with Sinead. Always 5 star service from start to finish

R · 16 March 2026

★★★★★ 5/5

Google

It gives me great pleasure to have the opportunity to say how very much I have benefited from the in depth knowledge and experience, professionalism and empathetic manner which I have enjoyed whilst letting my flat through Urban Spaces. Key to this are two remarkable people, Stephanie Lieu and Alexander Holt Schooling who have assisted me for many years with endless patience and understanding. They have made letting my property a pleasure. Thank you.

Geraldine · 16 April 2024

★★★★★ 5/5

Google

Great agency to work with. Kind, professional, and have a great RE portfolio. Keegan, our rep, was super easy to work with. Looking forward to working with Urban Spaces in the future.

Jeff · 28 October 2025

★★★★★ 5/5

Trustpilot

Renting is a pleasure (:

Urban Spaces, and Megan in particular, have been extremely responsive on several occasions where I needed some assistance when moving into my new flat. I appreciate the quick replies (other agencies take ages to reply..), the friendliness, and the service they offer.

DB · 17 March 2024

★★★★★ 1/5

Trustpilot

I contacted Urban Spaces as a…

I contacted Urban Spaces as a prospective buyer wanting to see a particular property. Usually I would expect to speak to someone from the estate agency but this time I was obviously talking to someone from a call centre who had no remit other than to take my message and pass it on. I was told I would hear back within 1-4 hours, so kept the afternoon free. I heard nothing whatsoever. When I rang back the second day I received an apology but was told, once again, that I'd wait 1-4 hours for a reply. I was unable to speak to anyone actually dealing with the property. In the end I didn't bother and rang another agency about another property and saw that instead. I feel for those people who have listed their homes with this company - they seem to make zero effort to connect buyers with the properties they want to see.

Pamela · 25 October 2023

★★★★★ 5/5

Google

Keegan always took the time to answer all my questions clearly and never made me feel rushed. Truly appreciate for all the team professionalism and patience.

Juniper · 28 October 2025

★★★★★ 5/5

Trustpilot

Excellent buy-side service

Will at Urban Spaces was well informed about the property and the area, professional and incredibly helpful throughout our buying process. The team were very efficient with all the required admin once we had our offer accepted. I cannot recommend the Urban Spaces team enough!

SJH · 3 April 2025

★★★★★ 5/5

Google

Paige Christey has done an excellent job; responsive and professional.

John · 16 March 2026

★★★★★ 5/5

Trustpilot

Sinead is a star

we regularly use urban spaces and highly recommend using them.

Wanstead · 12 March 2026

★★★★★ 5/5

Google

The team at Urban Spaces provided excellent support throughout my sales process. The approach offered was unique to my property and marketed the property in a way that focussed on its individuality. Once a buyer was located the support through to completion was superb.

Cathy · 7 April 2025

★★★★★ 1/5

Trustpilot

Urban Scammers

Where do I start? Quite possibly the worst management company I have ever had the displeasure of renting from. In the first 12 months they wanted to put the rent up 17% even though cladding works were still taking place on the property. We were only informed of the cladding works needing to take place a couple of weeks after we had signed our agreement. This in turn meant we couldn’t use the balcony which was part of the reason we chose the flat in the first place. Their communications were rude and abrupt. Even though we requested a rolling contract after the initial 12 month term, upon renewal this was disregarded and we were advised that ‘things change’. They didn’t fix maintenance issues that were reported in a timely manner. We had a significant mould issue which they completely ignored. They made accusations that our account was in arrears when they just hadn’t communicated changes internally within their team. They tried to bypass legalities by requesting to arrange viewings within a few hours notice. Apologies in advance if you ever have to deal with Alexandra. She is more of a Customer Failure Specialist than a ‘Customer Success Specialist’ and will treat you like a piece of dirt. When it came to the end of tenancy we were given less than 24hrs notice of the time we needed to vacate the property even though our van and trains had already been booked in advance. Also watch out for their checkout tenancy report (50 pages) as they will try and steal every penny of the deposit, even after you have left the property in a better condition than you found it. After several emails and zero responses they hadn’t returned our deposit 5 weeks after leaving the property with zero explanation as to why. Directors - you really need to take a look at this shambolic operation. If I could give 0 stars I really would. Never had such a bad experience in my life. So glad I don’t ever have to deal with Urban Scammers again. Im sure they will try and defend themselves in response to this review but that will just be more lies, so don’t believe a word. AVOID

TJ · 2 June 2023

★★★★★ 5/5

Google

I was absolutely delighted and very impressed with the service from Egle, Richard and the Urban Spaces team when selling my property. The entire journey, through from the initial enquiry through to the completion of the sale was faultless. Throughout the entire process they worked on my behalf to ensure that I achieved the optimum price for the property and that the sale was completed as quick as possible. I would happily recommend Urban Spaces and use them again in the future.

James · 20 May 2023

★★★★★ 5/5

Trustpilot

I recently moved into an Urban…

I recently moved into an Urban Spaces-managed flat after a long period abroad and the team and Megan in particular, have been responsive and efficient. A cut well above other agents. Hope this continues!

JC · 22 March 2024

★★★★★ 5/5

Trustpilot

The team at Urban are always…

The team at Urban are always profesional, friendly, quick to respond and helpful. They have performed very well for us and we have enjoyed working with their whole team. We recommend them highly.

A · 13 March 2024

★★★★★ 5/5

Google

Pete was incredibly professional and honest throughout the process. He knows the local area (we've lived in the area for 20 years). He took the time to talk us through the process, and address concerns we had along the way. I'd definitely recommend Urban Spaces, and already have to a few friends considering looking.

Corie · 15 June 2017