5/5
GoogleGeorgia is very professional, supportive and competent to find the right solution for the customers either landlords or tenants.
Trusted Agent profile · London
Urban Spaces London reviews
★★★★★
254 reviews across 2 platforms
Standon House, 1st Floor, 21 Mansell Street, London, E1 8AA
Urban Spaces's office in London, at Standon House, is rated 4.4 out of 5 across 254 reviews on two platforms, including 185 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAlways professional and quick to reply
Always professional and quick to reply, Urban Spaces is a very personal agent. You'd be lucky to have this agent in your corner...
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review Jan. We are so pleased to hear your positive feedback!
5/5
GoogleWorking with Peter and Ben has been an absolute pleasure. They were able to assist with those inevitable hurdles which arise from time to time on a house sale with ease. Would recommend to friends and family without question.
5/5
TrustpilotUrban Spaces have secured a tenant in…
Urban Spaces have secured a tenant in good time. Their communications have always been timely and helpful. I would definitely recommend them
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleUrban Spaces , service is very good I like it , staff really helpful, always care about you . and doing best service , Nikki helped us a lot. Thank you so much Nikki. Kind regards Abdul, Komola and Doston .
5/5
GoogleGreat company! Sam was a dedicated manager for both selling and renting of our property which is very unique on the market. It gave us a lot of flexibility and confidence during the process. Professional approach with the personal touch. Highly recommended!
5/5
GoogleAmazing experience. Matt and his team delivered what the other agents did not even went close to. Two properties sold in a row, within weeks to get the mandate while other agents were getting nowhere. Truly AAA. Worth every penny of their commission.
5/5
TrustpilotBeen working with Urban Spaces for over…
Been working with Urban Spaces for over 6 months now. great to work with, they understand their customers needs.
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review Martin. We are so pleased to hear your positive feedback!
5/5
GoogleWorked closely with Peter Hunt who helped us navigate our way through successfully renting out our apartment. Peter was professional, helpful and courteous throughout the process. Would have no issue recommending Pete and his firm to similar like minded people.
5/5
GoogleAgency is the best agency I have been with in the last 5 years. They really help the tenant and landlord on contractual matters, they are very quick in responses and it’s a pleasure to speak to.
5/5
TrustpilotUrban Spaces are good to work with
Urban Spaces are very responsive and give good and helpful advice. I have been using them for years.
Agent replied · 11 June 2024
Thank you for the great feedback Neil. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been good!
5/5
GoogleCould not be more pleased.
5/5
GoogleMy experience with Urban Spaces has been outstanding all the way from viewing to completing the paperwork. I have never encountered a more professional and welcoming agent than Richard from Urban Spaces. He gave me the space to view the flat in my own time, without intervening and overly "selling" the place (usually the case with estate agents). He was also supportive throughout the offer-process, which is a pretty stressful time for prospective tenants. It felt like he really cared! Thereafter, Nikki took over and she has been communicative and responsive from start to finish the paperwork. Urban Spaces, you have a wonderful team working for you! Looking forward to starting my tenancy through you. Thank you.
1/5
GoogleAs a tenant I would not recommend this agency. They hold a large deposit they do not give back. They are unresponsive and not helpful. I understand from comments, other tenants also faced with similar issues.
1/5
GoogleNever use Urban Spaces who ditched me for two times on agreed flat viewings, wasting hours of my time on transport. 1. We emailed about a flat a few times and got no response. After a few days agent Brigid Mansfield finally came back and offered a viewing slot the next day, to which we confirmed we'd attend. 2. On the day of the scheduled viewing, we called 1 hour beforehand to make sure the viewing was still on. Only then we were informed it was cancelled. We were annoyed for not being told until we called , but still agreed to reschedule to the following week. 3. Then the following week we went to the agreed place in Canada Water, saw no one there, and called the agent again. They said it was never booked. Basically the two of us each spent 1.5 hours to and from the location only to be ditched again. I understand sometimes it is hard to make arrangements with tenants/landlords, but I've never encountered any agent who was so incompetent and could not send a simple mail or text to cancel viewings properly.
5/5
GoogleUrban Spaces has been extremely professional and transparent in all my dealings with them - and also extremely pleasant in all my interactions. They helped me secure a property which is of very high standard and fair price. I have dealt with many other agents in the past 10 years and It is extremely refreshing to finally meet an honest and technological letting agent (all documents signed on-line with no paperwork). Definitely the best I ever worked with. Can't recommend them more strongly!
1/5
GoogleJust finished a three year contract with urban space. The agent always disappointed us and put us in disadvantage positions e.g.(1) they returned our deposit after four weeks of waiting, (2) their miscommunication with cleaning company forced us to deep clean the flat by ourselves before inventory check, (3) Only reply our email when we reminded them or cc their boss. I do not understand why the company deserves a 4.8 on Google
5/5
TrustpilotTransparent company
Transparent company, really easy to deal with, always act with honesty and integrity.
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review Andrew. We are so pleased to hear your positive feedback!
5/5
GoogleHad a great experience with Tom / Alexandra at Urban Spaces - super friendly and smooth process
5/5
GoogleMy interaction with Pete from Urban Spaces was amazing, despite unfortunately not purchasing a property through Pete I felt like he really took time to find out about my property search and immediately listened to and understood my needs and requirements. He only called me when a property I would like became available because he knew exactly what I wanted! If I look for a property again I will definitely start my search with Pete and Urban Spaces!
5/5
GoogleEstate agents have a bad rep. I've been looking to sell and buy for the last couple of years so have met a bundle and they're not nearly as bad as you might think, but some are better than others. I met Egle Simkunaite from Urban when asking to view a property and, after a few subsequent viewings with her, her knowledge, manner, style of selling and friendly professionalism led me to switch my own property to hers after I'd failed to sell it through a couple of other estate agents. Egle gave very honest and very good advice throughout the process, found me a buyer and tenaciously saw the whole process through to completion. She's someone you can trust with what is likely to be one of the biggest financial deals you ever do, going the extra mile and more. I'm enormously grateful to her and the rest of the team at Urban Spaces, headed up by Pete Hunt, who are excellent too. If you have a cool property and are wondering who to market with, I'd wholeheartedly recommend Urban.
5/5
GooglePeter Hunt has handled the whole process from viewing to completion in a highly professional, yet friendly manner. Given this was our first purchase in London both he and the support staff guided us through all the steps to completion. Their expertise meant we got the keys on our agreed date only three months after our first viewing. We have been very satisfied with all aspects of the service and would highly recommend Urban Spaces. Anthony and Janie Le Brun
5/5
GoogleWe recently moved into our property and we've had a fantastic first few weeks, thanks - in large - to Urban Spaces for their warm, hospitable and caring attitude. The transition between homes was smooth and stress-free due to their excellent and efficient service. We even received a bunch of flowers, to welcome us in, which was an extremely pleasant surprise! Their online hub 'my urban' is also a safe and secure way of dealing with correspondence quickly and effectively. Urban Spaces' ethos is to provide 'the best customer service possible' and, to-date, we have not been let down. I would highly recommend them.
5/5
TrustpilotAlex
The call were returned when the message was left.
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review Ashok. We are so pleased to know that the team provided you with a high level of service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
