4/5
GoogleMy account manager is very responsive and responsible for my case.
Agent replied · 20 June 2024
Thank you Yuying!
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThe team have been absolutely amazing in their dedication and commitment to help all leaseholders by compiling and submitting a successful case for the full funding from the Government’s BSF for all the necessary remedial works at Advent 2/3. They kept everyone informed along what was a long and stressful road. Thank you.
1/5
TrustpilotCriminally Negligent
Negligent and unresponsive about serious structural issues and water damage for over 12 months to the point of danger due to mould and loose ceiling pieces. Criminals, avoid them like the plague.
1/5
GoogleGillian at The Wentwood is extremely rude, aggressive, unprofessional, illiterate and shouldn't be in the particular position she's in.
1/5
GoogleNever trust them as they are a waste of money
Agent replied · 20 June 2024
Hi John. Thank you for your review. I was disappointed to see you were unhappy, and would like to look into this. Please could you email some details to info@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleMark and Ste from the company do an amazing job maintaining the property. They're a pleasure to have on site.
Agent replied · 20 June 2024
Thank you Ryan, so glad to hear Mark and Ste are doing a great job!
1/5
GoogleOnly rent with these if you don't mind awful communication and not getting your deposit back for over 3 months
1/5
GooglePoor service, poor value for money and poor comms
Agent replied · 20 June 2024
Thank you for your review Dawood. I was concerned to read that you felt our service and communication is poor. Please could you provide some information regarding this to info@urbanbubble.co.uk so I can look into this for you. Thank you
5/5
GoogleRecently moved into the Southside development and Urban Bubble have been great so far. Mark and Ste do a great job of cleaning the communal areas and the lobby always smells lovely. They're also very fast and responsive with meter readings, which are often a bugbear when living in flats.PositiveResponsiveness, Professionalism
1/5
TrustpilotPhoned twice to the Dedicated Team and…
Phoned twice to the Dedicated Team and couldn't get through. Went through selections that had an engaged tone. Emailed and no response.
5/5
GoogleExcellent and responsive service by this agency
Agent replied · 20 June 2024
Thanks so much Peter!
1/5
TrustpilotLegal Letter Threatening Action
I have emailed Urban Bubble 3 times since December 9th as they sent a legal letter threatening action for a small balance due on my leaseholder account. Despite having amended my Standing Order accordingly on November 29th, I have not received any response. Very poor communication.
5/5
GoogleI can't fault the service provided by the team. Since they took over our development 2 years ago the turnaround has been amazing. Faults get dealt with quickly and efficiently and they're always quick to respond. Their experience in dealing with builders and the NHBC has also been invaluable. For what's often unglamorous and thankless job, they're always glad to help. I can't recommend them enough.
1/5
GoogleThe worst one I have dealt with before
Agent replied · 20 June 2024
Hi. Thank you for leaving a review. I am sorry to see you have had a negative experience. I would like to look into this, so please could you email me on info@urbanbubble.co.uk
5/5
TrustpilotUrbanbubble and Lettings are…reliable.
Urbanbubble and Lettings are trustworthy agency for all the leasing affairs, especially for the long-distance landlords, the transparency and immediate communication/information services(as invoice and charge Guidiance ) bring big convenience for me.Lingling, (708, Queen Street 55)
1/5
GoogleUrban bubble were the property managers of Maine place for some time and let me tell you this....they are the absolute worst company. They don't pay their suppliers, they mishandled the heating and electric leading to massive debt. Completely unresponsive and unprofessional company that quite frankly should not be trading at all. Avoid them at all costs.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat Services
Great services offered along with very good communication. Always there to help and assist with any issues thag arise. Adeeb In particular has always been very helpful.
5/5
GoogleVery friendly and efficient.
Agent replied · 20 June 2024
Thank you Tyler!
5/5
TrustpilotVery good service and best regards…
Very good service and best regards to Mohammed who helped me and in my opinion, he is the best Lettings in Manchester :).
5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
4/5
GooglePrompt helpful service - Charlotte and Mark
Agent replied · 20 June 2024
Thank you Kevan, I'll be sure to pass on your comments to Charlotte and Mark
5/5
GoogleLovely, polite woman. Very quick at responding.
Agent replied · 20 June 2024
Thanks so much Otis!
1/5
TrustpilotSCAM COMPANY
Expensive Management fee but zero management to the property.CUSTOMER SERVICE NEVER RESPONSE!SCAM! SCAM! SCAM!BROKEN COMPANY
4/5
GoogleUB has been managing our building for 4 years and our experience is rather positive. Some areas could be improved for sure but which company doesn't. UB has been gorwing and building on their success and knowing well the market in Manchester, they are one of the best, more importantly, they are willing to listen and improve if you tell them, highly recommended. Fred
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
