Trusted Agent profile · London
★★★★★
1,109 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,109 reviews on two platforms, including 789 Google reviews rated 3.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, knowledgeable and efficient company
We were very skeptical about using urban bubble after reading some previous reviews, but decided to go ahead anyway. The company seem professional, knowledgeable and nothing was too much trouble for them. Thankyou
Hi Andrew. Thanks for leaving us a 5* review, we appreciate it! Have a great day - urbanbubble
4/5
GoogleI've been relying on Urbanbubble to completely manage my property for 5 years now. Reliable agents with good communication platform and responsive teams.
1/5
Googlehad an issue in the flat since may 2023 - Latisha has ignored correspondance since january 2024... don't answer the phone never get back to my voicemails.. not really sure where we go from here.
1/5
GoogleWish there was a zero star option. Been trying to contact someone at urban bubble for weeks now as my tenancy is running out. Hands down, worst company i've EVER dealt with.
5/5
TrustpilotCharlotte was very helpful in…
Charlotte was very helpful in addressing my concerns with good communication and knowledge many thanks
5/5
GoogleReceived an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.
1/5
TrustpilotI agree with other reviews
I agree with other reviews. Rubbish company run by a bunch of rubbish. Don't expect them to reply to your requests or emails. They also stole tenant's deposit and didn't carry out any repairs. Why does it still exist?
5/5
TrustpilotSo friendly and helpful
So friendly and helpful, always there if I have any issues, they have so professionally and efficient, they are the best management team around Highly recommended.
1/5
GoogleThey issue debt recovery letter without look in to the contract before their illegal action. also it is not able to contact them, phone cannot reach, email no reply, very poor.
1/5
GoogleAvoid. They are behind in pay the deposit back for almost 4 months. Bad service and terrible experience.
1/5
Google0 respect for customers that pay their wages. Poor poor customer service. Reading the other reviews this company is on its way out.
5/5
GoogleNess does a good job looking after our building, sorting out maintenance etc.
Thanks so much Jonny!
5/5
GoogleNew tenants found within a couple days… Great team and manager! Highly recommended.
Thank you so much Tanguy, so glad that the team managed to find you new tenants in a speedy manor!
5/5
GoogleWorking with Ste in property services is a dream, the block is always super clean and any assistance I require is always prompt
Hey Liam. Thanks for the review! Great to know Ste is looking after your building, we shall pass on your kind words!
5/5
TrustpilotThanks for Adeeb's support
Thanks for Adeeb's support, who help to deal with the relationship between the tenant and the landlord fair and transparent, and help the landlord to chase the arrears of the tenant successfully.
5/5
GoogleUrbanbubble our property managing agent provide a good service. Able to find a suitable tenant within a few weeks. We are happy with their service.
1/5
GoogleThe basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.
1/5
TrustpilotThey issue debt recovery letter without…
They issue debt recovery letter without look in to the contract before their illegal action. also it is not able to contact them, phone cannot reach, email no reply, very poor.
1/5
GoogleProbably the worst agency I had to deal with in my life.
Hi Alexandra. Thank you for leaving us a review. I was concerned to learn of your dissatisfaction. Please could you email info@urbanbubble.co.uk outlining the issues you have experienced and I can take a look into this. Thank you
1/5
TrustpilotAbsolutely useless
Absolutely useless. I've been unable to live in my apartment for over 3 months due to leak damage that they're yet to fix. Zero urgency or communication
4/5
GoogleSince moving Mark at Urban Bubble who manages the site has been amazing. Nothing is ever too much trouble. Whilst I was away for an extended period there we some issues with the car parking arrangements and Mark managed what could have been a difficult situation remarkably well and he resolved the issues amicably.
1/5
TrustpilotTHIS AGENCY REFUSES TO PAY MY DEPOSIT FEE BACK
Even after 2 months leaving the property, Urbanbubble HAVE NOT paid my £1,200.00 deposit fee back. The inventory has already been checked and several emails have been sent. They simply ignore all of them and do not answer phone calls. Please give my money back as agreed in the tenancy contract.
5/5
Trustpiloteverything is good
The staff(Mohamed Farouk) gave me a good experience. When I have a problem with the flat, he answered me patiently. I'm also very glad that the viewing started on time.
5/5
GoogleThey provide an excellent service and they are always very kind.
Thanks so much Alessio!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
