Trusted Agent profile · London
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotOn their way out. RIP.
Rumor has it that Legal and General are slowly ditching this business, building by building, and looking for a new operator. If you've had a bad experience with UB then feel happy because this could bankrupt them..
4/5
TrustpilotAhmed is on top of things and replies…
Ahmed is on top of things and replies promptly!
1/5
TrustpilotAwful company
Awful company. The communication from them is consistently awful, emails are never responded to in a timely manner. They have been overcharging us for service charge which should have been refunded months ago. We are out of a lot of money and are struggling. They still haven’t sorted accounts from September 2020!! The online portal and documentation is also terrible and disorganised.
5/5
GoogleVery happy with Ste from urbanbubble and how he took care of my previous home. He was always helpful and quick to resolve any issues.
Thanks so much Akash!
5/5
GoogleJohn (who manages the Wharf Close building) was friendly and so helpful! Got meter readings for me within 24 hours - total superstar 🌟 …
Thank you so much Alice, John will be delighted to read your comments!
1/5
GoogleReally poor experience with them managing the building I live in. No hot water for over a week and this has happened multiple times this year with no explanation, no time frame of when this will get sorted and awful at giving regular updates.
1/5
GoogleWorst service I have ever seen!!! would give no star if there is an option. Manchester Advent Residents suffered and are suffering from fire alarm ringing from the middle of the night for HOURS AND FEW TIMES in the middle of the night for months and months, no solutions at all!
1/5
GoogleAbsolutely terrible, I have been requesting my deposit back for a while now, sent multiple emails with no response. Avoid!
Hi Emma-Jane. Thank you for leaving a review. I am sorry that you are struggling with your deposit return. I have passed your email over to the manager of the team, to ensure this is looked into as a matter of urgency. Thank you
5/5
GoogleProfessional and quick to respond to queries, Kerry has been very helpful during our time staying at UrbanBubblePositiveResponsiveness, Professionalism
1/5
GoogleI have been trying to resolve a very simple issue and every week there has been a different reason to turn me away. Finally I have been told (after 8 weeks of waiting) that a contractor will have contacted me - it has been over a week since then and I have heard nothing. I have not been able to move into my new flat because of this. I'm not asking for much, just for Urban Bubble to follow up on something I was assured by a staff member when viewing the property.
5/5
TrustpilotAdeeb is fantastic
Adeeb is fantastic! Very responsive and helpful.
5/5
GoogleSte is always very helpful in keeping the blocks clean and sorting any issues on site.PositiveResponsiveness, Professionalism
5/5
GoogleThank you very much for Carl’s quick response, he is very nice and responsible, promptly solve the problem.
Hi. Thank you so much for your review, we are so glad to read that Carl was able to assist you so quickly!
5/5
GoogleExcellent Service from Mark at Vantage Quay Manchester. Always very helpful, friendly….he is an asset to Urban Bubble
Thank you Mike, we really appreciate you taking the time to leave feedback
5/5
GoogleKarl from maintenance was fantastic, very efficient and did a great job, extremely friendly and ensures job is done to a very high standard.
Thank you for leaving a review Martin!
5/5
GoogleI live in Parkside Fallowfield. Just wanted to say that Urbanbubble are doing an excellent job here. Mark and Ste especially, always punctual, friendly, responsive to tenants needs, and keep the environment tidied up!
Thanks so much for the review Daniel!
1/5
GoogleReviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..
1/5
Googletenant has paid 12 months rent 5 weeks ago but urbanbubble has not responded to me, even to pay me one month's rent.
Hi Sam. Thank you for the review. Please could you email details of your property to info@urbanbubble.co.uk so that I can look at getting this rectified ASAP. Thank you
5/5
GoogleJennifer is very Friendly , professional , Quick response to emails and other complaints. Excellent customer servicePositiveProfessionalism
1/5
TrustpilotVery bad experience with them
Very bad experience with them. no response at all after I paid and moved in.
5/5
GoogleAmazing service from Nick since we moved into this building. Attentive and always happy to help with whatever we need. Thanks Nick !!PositiveProfessionalism
5/5
GoogleReceived excellent service from Mark today who responded quickly and resolved the issue within ten minutes! Much appreciated. Mark also helped with an issue with our door, which was not unlocking upon fob entry, a few weeks ago. He responded promptly and dealt with the issue as quick as possible, informing us of the status along the way. Friendly, professional and efficient service. Glad to have Mark on site.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThroughout the entire process they have worked quickly and tirelessly to secure the funding necessary to enable the work to be done. During an extremely stressful and worrying time for all leaseholders they have consistently kept us notified. Explaining clearly and precisely at what stage they were at and how it was progressing. A thoroughly professional job by all concerned, thank you.PositiveResponsiveness, Professionalism
5/5
TrustpilotHighly recommended
Highly recommend. Thanks to Adeeb
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
