Trusted Agent profile · London
★★★★★
1,107 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,107 reviews on two platforms, including 789 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCaroline Bousfield of Urban Bubble, excellent customer service again, above and beyond to help me and my Family each time we ask. Thank you.
Thanks so much Shane, Caroline will be delighted she's been able to assist you!
5/5
GoogleUrbanbubble has gone through a lot of changes in the past year. Thank you for your continued work. Your timely support and help are very important to the landlords. It is honor to know you.
5/5
GoogleI have a property at Freshfields and I've recently had a few issues with my tenant. The staff on site, Mark and Steve, have been fantastic in helping me resolve a number of issues. Really approachable, friendly and professional. Nothing was a bother. As I'm not often at the property its a comfort to know that Urban Bubble are providing such quality staff to look after the building.PositiveResponsiveness, Professionalism
1/5
TrustpilotAwful AVOID !!
Awful Moved out of an apartment they took over last month and the landlord told them to return our deposit in full. The deposit has never landed and they are ignoring us. Disgraceful letting agent -AVOID both tenants and landlords
1/5
TrustpilotLandlords avoid!
These guys are a bunch of cowboys...landlords please avoid at all costs. My tenants just moved out, no checkout, keys lost, no rent for the final month. They will not reply to any of your calls or emails. Shame on SALBOY for recommending them, it is a massive black mark their own reputation.
1/5
GoogleOver 6 weeks since moving out of my apartment and all requests for the return of my deposit amount to nothing. Like getting blood out of a stone.
Hi Katie. Thank you for leaving a review. I am sorry to hear you have been struggling to for information regarding your deposit. I will look into this and ask a member of the team for an urgent update. Should you need to contact us, please email me directly on info@urbanbubble.co.uk. Thank you.
5/5
GoogleFlatmate and I were shown round by Lewis who is absolutely fantastic. Incredibly thoughtful and attentive always right up until we had our referencing through. Can’t recommend enough.
Thank you for the review Taylor! Lewis will be delighted to read your comments.
5/5
GoogleAwesome. Thank you Mr John of urban bubble for always helping out at REGENTS COURT. You're very reliable and offer exceptional services!
Thank you, Olotu!
5/5
GoogleThank you Urbanbubble for getting the cladding situation sorted for us. Great job and appreciate the regular updates and final result!PositiveResponsiveness, Professionalism
1/5
TrustpilotWritten to my MP as UrbanBubble are…
Written to my MP as UrbanBubble are criminally trying to milk leaseholders dry.Also written to the one show about their poor account keeping and constant ‘overspend’. Checking with other owners to take over management. My MP is aware of UrbanBubble they are horrendous.
1/5
TrustpilotHarassed my girlfriend for rent due…
Harassed my girlfriend for rent due when it was an error on a place she was livings at fault, a date error so tried to charge rent for period we were told was free… when challenged this urban bubble company never replied and no apology offered. Scumbags
5/5
GoogleAlbert House in Didsbury is always spotlessly clean! Mark is always responsive and helpful, he helped me to deal with my bike lock when I was having issues.PositiveResponsiveness
5/5
TrustpilotA Positive Experience Everytime!
Everyone that I have engaged with at Urbanbubble over the years has been great. The latest was Emma. They are always there to protect your interest. Information update is always on time and so is the remittance of rental.Well done !
1/5
GoogleAwful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone? It is happing the last two weeks, same problem. Should we park our cars outside to avoid it? For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
1/5
GoogleEach time we have needed them to get something fixed or repaired it has been the same story: months instead of weeks to get to a resolution on the issue, with zero updates on progress unless you chase for them. As with the other negative reviews, they will no doubt leave a 'sorry for the dissatisfaction' response to this and an email address to contact them. That's not good enough. Don't be "sorry", be reliable and professional in the first place. And if it's the contractors being hired that are untrustworthy the solution is to get better ones.
5/5
GoogleHad a great experience finding a property with these amazing agents. During my time house hunting I had the joy of working with two agents, Zula and Kyia! Both super helpful, knowledgeable and now I’m moving into a gem of a property. No matter how much of a pain and stress merchant I was being they always answered the phone and replied to emails very quickly and professionally, and I can’t forget pleasantly!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRecently I moved here. south-side building assistant Mr Mark explained all in detail about the building property. He is soo good and the building is soo good
Thank you so much Keerthi, Mark will be very pleased to read your comments.
5/5
GoogleI would like to give my thanks to the conceirge Mark who is so helpful and quick response. Much appreciate !
Thank you Benedict, will be sure to pass on your comments!
5/5
GoogleJohn at kensington place, Melton road Very good service provided, communal area cleaned to a good level and friendly service provided.
Thank you for taking the time to leave a review. I'm so pleased to read that John is keeping the site nice and tidy!
3/5
GoogleNot particularly easy to get hold of, I'm unclear on the schedule of gladding works that is happening currently. Having said that, most building management companies leave a lot to be desired, I have seen worse. I've since received a prompt reply to my review, which earns them an extra star - from 2 to 3. I will monitor service over the next year and see how things go.
5/5
GoogleRecently moved in to Freshfields and have found it easy to settle in. The caretaker, Mark, has been very helpful and is very friendly. They do a really good job of keeping the building neat and tidy.
Hi Ross. Thanks so much for the review, it's great to hear you've settled in well and Mark has provided excellent service!
5/5
GoogleGreat company, Mark Thwaites our site manager has been extremely friendly and helpful and made our move to Vantage Quay Manchester very easy!
Thank you Iona, Mark will be delighted that his hard work hasn't gone unnoticed!
1/5
GoogleHonestly the worst company I have ever dealt with in any capacity. Nothing ever gets done. I've lived in my flat for over five years and there are issues I've had since I moved in that they still haven't bothered to resolve. The worst of it is they just completely ignore your emails, phone calls etc. I've lodged a complaint with them which changed absolutely nothing. I would strongly avoid them if at all possibleNegativeQuality
5/5
GoogleThanks the staff of Urbanbubble (Dorota and Mohamed) to manage my apartment. They are helpful and nice.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
