Urban Bubble London reviews

★★★★★ 1/5

Google

**DO NOT** employ this 'property management' company to look after your building. There seems to be similar issues in all residential buildings listed under them; security breaches such as cars being broken into, bikes and parcels being stolen, lifts out out order for over a year and cladding issues. All this and they continue to increase and overspend on service charge. They do not care for the safety of their residence. They have no idea what they are doing. They have been thrown off other residential properties they 'managed' in the past and I can not wait fro them to be thrown off others.NegativeResponsiveness, Quality, Professionalism, Value

Lisa · 24 August 2021

★★★★★ 1/5

Google

Really unhelpful. If you need anything fixing be prepared to wait months for a response. I had a tap leak for 3 months before they responded to the issue, even though I reported it many times. I’ve had other issues that I’ve reported multiple times, no comments back on the issue.

Gabs · 21 April 2024

★★★★★ 1/5

Trustpilot

Urban Bubble are the worst company

Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then.

Jacob · 31 July 2021

★★★★★ 1/5

Google

Blackmailing the directors of our building by denying us basic services, just so that they'll sign off on accounts that an auditor has said could be fraudulent. Incredibly shitty business practise and illegal in more than a few ways.

W · 11 November 2024

★★★★★ 4/5

Trustpilot

Thanks to Adeeb Ahmed who closely…

Thanks to Adeeb Ahmed who closely follow up arrears matter to landlord and really appreciated.

Emily · 10 July 2023

★★★★★ 1/5

Google

Absolutely awful. Trying to sell my home which is unfortunately managed by them. It’s taken weeks for me to get a response from them regarding a form they need to complete, no one answers the phone (I have called 32 times this morning), they are unhelpful and don’t answer questions. Someone actually told me she couldn’t answer my legal question because it wasn’t her department then went on to tell me she was the only one on the legal department She also told me I can do my own management pack, which I did, then told me she won’t fill in the LPE1 form without paying them £300 I honestly can’t believe how incredibly unhelpful urban bubble are and it goes without saying that I can’t WAIT to moveNegativeResponsiveness, Value

Samantha · 21 June 2021

★★★★★ 1/5

Google

I agree with the comments of the previous reviewer (Jason Stubington), the exact same thing happened to me. Please avoid dealing with the companies run by these owners. I didn't receive a refund for a booking with their other company Urbana Apartments. This has been a difficult year for businesses so gave them the benefit of doubt for several months whilst they gave empty promises of a refund. In hindsight, I now know they did not have any intent of returning the money paid to them. Shame on you if you are these owners and are reading this. I wonder how many other people are now out of pocket after dealing with these companies. Well done Jason for trying to get your money back after a breach of contract via the small claims court. I tried via my credit card company but it was too long after the credit company cut off period to claim it back (as kept getting advised a refund was coming from Urbana). For anyone looking to find out owners of a business, Companies House site is very useful. As a last resort, the advantage of various social media platforms means you'll also be able to find and politely message owners directly if your emails are coming from a generic email address. In my experience, previously ignored emails suddenly got answered after doing so, even if they were with further empty promises. It was worth a try.NegativeResponsiveness, Professionalism, Value

S · 21 June 2021

★★★★★ 5/5

Google

I’ve had a great experience with Mark, the caretaker in Vantage Quay. He is very friendly and always quick and efficient in responding to queries or solving issues! Thank you

Valeria · 26 July 2023

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.

Zainab · 24 July 2024

★★★★★ 5/5

Google

Mark and John from the Urban bubble Manchester team are competent and super terrific! They arrived quickly to fix an issue inside my apartment and were so courteous. Thanks Urban bubble!!

Ugochi · 21 June 2023

★★★★★ 5/5

Trustpilot

Xavier got me and my friend an…

Xavier got me and my friend an apartment in a very very good location, the prices was so good. Everything about this service was as excellent!!! The beauty of it was that he did all this for us in less than 24hours !!

Muhammad · 22 August 2024

★★★★★ 5/5

Google

Many thanks to our new concierge Mark at Vantage Quay, dealt with an issue i had and had someone on site within the hour. 5⭐️ service.

John · 24 October 2023

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Thomas · 24 September 2023

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Kyle · 24 September 2023

★★★★★ 1/5

Trustpilot

Do not use this agency.

Do not use this agency.12 month contract and still to date I have issues with the apartment, and complex.Please check planning permission and carpark access as this does not exist.Hot water tank leak still outstanding, and notified over 3-4wks back.The apartment above leaked through to my kitchen spot lights but advised this is not an urgent call out (water and electricity).Please get in touch if you would like my full experience of this shambles agency.

Adam · 2 March 2022

★★★★★ 1/5

Google

0 communication between staff. Emails are answered at least every 4/7 days. No urgency from anyone from the property management or Lettings team. A lot of corner cutting and compliance issues that need investigating. Deposits are never returned.One of the worst companies I’ve used.

Millie · 26 July 2024

★★★★★ 5/5

Google

Mark & Ste from Freshfields, Manchester are absolute bloody icons, they’ll help me out with anything & the current refurb looks gorgeous! Lovely to chat to & they deserve some extra praise so big up the two of you :D

B · 21 June 2022

★★★★★ 3/5

Trustpilot

Adeeb Ahmed have been a great help.

Adeeb Ahmed have been a great help in assisting the Landlord to follow-up with the tenant for rent arrears. He understands the frustration that any Landlord have in such situations. Payment of rent timely and follow-ups with the tenants are the key responsibilities of any Property Manager. Urbanbubble can do better, going forward.

FC · 17 January 2024

★★★★★ 5/5

Google

Mark is very professional and is working hard to keep the building clean. He has been so helpful every time I have asked for help. Thanks Mark :)PositiveResponsiveness, Professionalism

Amel · 24 August 2021

★★★★★ 1/5

Google

I have had a really bad experience with them, been living with a broken window for over one year now and they are not responsive even after following up with them countless times yet they keep charging me full rent and even added the rent prices

Mercy · 30 May 2024

★★★★★ 5/5

Google

Alessandra, amazing so quick with her response and delivered first class service. So grateful and urbanbubble so lucky to have her a star and a credit to the company

Susan · 21 June 2023

★★★★★ 5/5

Google

Met Mark at Freshfields today for the first time. He was extremely polite and helpful. Looks after the property really well. Very nice man. A credit to Urban Bubble

Karen · 21 June 2023

★★★★★ 5/5

Google

Mark from Vantage Quay looks after the building really well and is always so friendly to chat to! He makes my morning :)

Gabrielle · 23 November 2023

★★★★★ 5/5

Google

Always come down in the morning to a freshly cleaned entrance by a super friendly Nick! He helps with the packages and rubbish whenever he sees me. Lovely guy and a super nice person to have around!!

Lorna · 27 October 2024