Trusted Agent profile · London
★★★★★
1,109 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,109 reviews on two platforms, including 789 Google reviews rated 3.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJohn came to our flat and was professional, helpful and efficient at solving our problems. He also always responds to our queries and goes above and beyond to help us out. Excellent service!
Thank you Matthew, really appreciate the great feedback.
1/5
TrustpilotThis company shouldn't exist
Currently buying a house and for some reason urban bubble are named on the lease. They do not manage the property at all but as they are named on the lease we need them to sign a form. It took 2 months for them to get back to us about who they were and what they do... It turns out they do nothing. Now it's been two weeks waiting for a form to be signed. How long does that take! If it is not done within the week we will be homeless as we're moving out of rented accommodation buying our first home. It is unbelievable that this completely useless company has the ability to make me homeless via their utter incompetence.
1/5
Googleone of the worst property management companies I have ever worked with, very unprofessional, worst communication ever, No customer satisfaction at all,, they are not honest and try to rob you at any chance with NO one cares to set records straight. Avoid dealing with them at all costs!!
5/5
TrustpilotPromptly solved rent arrears
Promptly solved rent arrears. Thanks Adeeb! Great job.
5/5
GoogleA really easy process in renting a flat via urbanbubble - Louise in particular was super lovely and helpful when answering questions and Jo the manager has been very attentive too. :)
5/5
TrustpilotAdeeb has been both very patient and…
Adeeb has been both very patient and helpful for the issues I faced while communicating. Thank you!
5/5
TrustpilotAdeeb Ahmed Exceptional Property Manager: Efficient and Excellent Communicator
I would like to take a moment to express my sincere appreciation for the outstanding property management services provided by Adeeb Ahmed. I was impressed by his clear and prompt communication and his remarkable efficiency in handling unpaid rent issues. Thank you, Adeeb! Your efficiency and excellent communication skills have made my experience as a landlord significantly easier and stress-free.
5/5
GoogleAfter 4 months of trying to get a meter reading from the on-site team at Springfield court Manchester at last I hit gold talking to Devon. Within an hour I’d got a comprehensive text with everything I needed
Thank you so much Heidi, I'm glad Devon was able to assist you!
1/5
GooglePosted a review earlier but had to edit and reupload with evidence since the company decided not to take responsibility and try lie. Very unprofessional service, booked a viewing for 11 and they moved that to 1:30 last minute. at 1:20 they text me to cancel the booking even though i was pretty much outside the property. They then told me i could still view the property but left me outside the property for 40 mins and all calls to them were unanswered. Would 100% avoid, if arranging a simple property viewing is beyond them and they can’t seem to accept responsibility then there isn't much hope.
1/5
GoogleThis company is disgraceful, I moved into my new place a week ago with no power they have been unhelpful and originally said they don’t manage the property when they clearly do. I have explained to them many and many times that this is unsafe and unlivable with no shower no lights nothing. They’re out of hours line just passed you on to more and more people who don’t help. The organisation of this company is truly awful and no one seems to have any compassion or drive to try and help you, it’s always someone else’s fault with urban bubble which is such a shame because in such an exciting time when moving it’s been ruined by living in the dark and not being able to shower for a week.
1/5
GoogleDreadful company, please do not rent a property that urbanbubble manages, they couldn't manage their way out of a bin. Excelsior Works in Manchester has had months of disruption to the hot water (including 10 consecutive days without any hot water whatsoever) and urbanbubble have communicated poorly on the issues, have repeatedly failed to apologise for disruption during apparent "fixes" that they know about, and just aren't interested in offering compensation. Ironically, when you want to report hot water issues (or any maintenance issue), Excelsior Works doesn't even show up in the form, so you can't complete the form, it's inexcusable and infuriating. Avoid like the plague.
1/5
GoogleAwful company in my opinion, moved into my apartment a year ago and they seemed fine at first, replying whenever I had problems I had no issues what so ever, when I decided to move out after my year in the apartment they tried to blame all damage on me even though I provided evidence that the damage was there before. Also they have not even replied to me over getting my deposit back, I moved out of the apartment over a month ago now and they still just don’t seem to care after sending email and email, I would not recommend using Urbanbubble to anyone, shambles of a company.
1/5
GoogleNever complain about a company publicly, but I’ve been waiting nearly two weeks for a response regarding my deposit and a disagreement over them trying to repaint the entire property - that quite frankly was left in the condition I found it in. Amongst some other issues I’m contesting. I had multiple problems with a ridiculously noisy neighbour - that in over a year they never once did anything about. Nobody answers the phone, nobody EVER answers emails - UNLESS it’s something they want from you. Now I’ve found that my deposit wasn’t set up properly at their end with the tenancy deposit scheme, so when I’ve come to check its status, it’s none existent. *UPDATE* They’ve now withheld my deposit from me for nearly 8 weeks. After I objected to their ridiculously over priced deductions. And now all communication from their side has ceased. They have stated in their reply to this review that they have communicated with me on several occasions. That’s a lie - as Becci who is dealing with the issue has now stopped replying to me, when UB need to respond to the deposit scheme to progress the dispute, which they are now refusing to do. This whole complaint arises from their lack of communication with me as a landlord, they’re just saying they have to make themselves look better! See below!NegativeResponsiveness, Quality, Professionalism
5/5
GoogleSince buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism
5/5
GoogleWe have spoken to Kyia a few times about different things I've always found you so helpful and friendly as well able to take ownership of issues and see them through to the end. Admirable traits that not everyone has especially during the busy times your office had experienced over the last year! I really appreciate that you turned a complex scenario into something achievable and simple, it was probably way more complex behind the scenes but to us as customers it was very smooth.
5/5
GoogleUB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.
1/5
GoogleUrban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then. EDIT: In response to urban bubbles comment below. The leak was fixed by our contractors at a cost to us because you took days to respond and the leak was flooding the bathroom. The proof they provided that maintenance was carried out was "their word", no reports or anything tangible. I have been in contact with the insurance company and because the damage is due to poor maintenance by urban bubble the excess is £15,000 which is much more than the repairs cost so is pointless. I have made this clear in emails to urban bubble. I have been through their complaints procedure and there has been no offer of compensation to help cover the damages or even the work we had to do to fix the building leak ourselves. I will not communicate with urban bubble over the phone because there is then no proof as to what they say, I would recommend everyone do this. If urban bubble wish to contact me about this they are welcome to email me.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI bought my flat in 2016 and I have always been appreciative of Urban Bubble representatives level of communication. But it was not until we found out (unfortunately) in 2019 that our building was one of 1000’s affected by the UK cladding scandal just how good a building management company they were. They have been honest and forthcoming with information throughout this time, they have worked tirelessly on behalf of leaseholders to ensure we were in the best position possible and because of there hard work we were able to get 100% funding from the UK building safety fund. The team at Urban Bubble care about the people who live in our building and it really shows. I will sell my flat one day but if I buy another I hope Urban Bubble are the management company!PositiveProfessionalism
5/5
GoogleExcellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)
1/5
TrustpilotDo not use Urban Bubble!
Do not use Urban Bubble!! We left their flat in perfect condition, but after two months, we still haven’t received our deposit.Despite their agreement to return it, they’ve been unresponsive and unhelpful. We’ve now lodged a formal complaint and are taking this to the Ombudsman. Avoid at all costs!!!
4/5
TrustpilotWoolf like to thank the team Great Efforts especially…
Woolf like to thank the team especially Adeeb for the constant follow up of the rent arrears. Keep it up 👍
5/5
GoogleI work at the Modelling Agency, and I can honestly say the cleaner Steve has such a lovely presence. He's friendly and happy to help out whenever he's asked. He has a service with a smile !!
Hi Malika, thank you so much for leaving a review!
5/5
GoogleGreat place to live - Albert House in Didsbury is a lovely building always kept clean and tidy. Mark is great at managing the building and always very friendly and helpful.PositiveProfessionalism
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
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