Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSold false parking ticket to debt…
Sold false parking ticket to debt collectors.I was a renting an apartment that came with a private carparking spot that Urban Bubble managed. I apparently received multiple parking tickets while parked in my designated spot that I was not made aware of. As I was not made aware of the parking tickets, I could dispute the ticket which were then left unpaid. 2 years later and a new apartment, I received a letter from BW Legal demanding I owe them £700 - Urban Bubble had sold the fines to a scummy scam debt collecting company.As I had changed address, I did not receive any letters regarding this debt and found out by receiving a CCJ against my credit profile 4 YEARS LATER which I have had to pay to save my credit score.Urban Bubble are awfully managed and will try get money in anyway they can.If you're ever renting in Manchester that comes with a parking spot. Please ask who manages this, if it is Urban Bubble, protect yourself.
Jay · 27 April 2022
★★★★★ 1/5
Trustpilotterrible block management services
Our experience with Urban Bubble has been highly disappointing. Their services are unprofessional, with frequent charges for overspends without providing any relevant proof. Each fiscal year is riddled with multiple accounting errors, and communication with them is next to impossible. We would not recommend their services to anyone seeking reliable and transparent property management.
MK · 20 May 2024
★★★★★ 1/5
GoogleIf you want any evidence of how fraudulent they are just search the term “government” in the reviews and notice how they all follow like the same pattern, they were wrote by the people that work there to make them look better.
Anthony · 4 December 2024
★★★★★ 1/5
GoogleAwful company, holding my deposit hostage 6 months after leaving the property! When you call, they keep saying someone will call you back, and no one does.
Aishah · 22 January 2024
Agent replied · 20 June 2024
Hi Aishah. Thank you for your review. I am sorry that you have been struggling to reach the team and find an answer regarding your deposit return. I have spoken to the team who are looking into this for you, however in the meantime, could you pleas email me exact details of your situation to complaints@urbanbubble.co.uk so I can thoroughly investigate this. Thank you.
★★★★★ 5/5
TrustpilotThanks Adeeb provided excellent service…
Thanks Adeeb provided excellent service and quick response.
Sarah · 20 March 2024
★★★★★ 1/5
GoogleWhen tried to sell our flat, they delayed the process -basically because they did not know the right process to follow- and that costed us a lot of extra money and valuable time
Pastor · 25 August 2023
Agent replied · 20 June 2024
Hi. Thank you for taking the time to leave a review. I was very sorry to read of the issues you faced when trying to sell your apartment. I am aware that the set up within the building you live at was complicated as we have only recently taken over management, and this led to confusion surrounding which business was responsible for a specific aspect of the conveyancing. Please accept my apologies for this confusion, and the time and efforts this cost you. At urbanbubble we pride ourselves in our hard work, commitment and knowledge within our field, so it was disappointing to see things fell short in this instance. Thank you.
★★★★★ 1/5
TrustpilotBy all means stay away
By all means do not rent with UrbanBubble.I moved in Sept 2021 after being asked at my viewing to leave a 5* google review which was already a red flag. I then moved into my apartment to find a snapped bed frame that took over 3 weeks to get replaced - during this period I had to first sleep in the living space area before the broken frame was removed, and then had to sleep on my bedroom floor afterwards. Fast forward to Jan 2022 until present (mid Feb 2022) residents in my building have had to deal with 9 (and counting) power/water outages, during which UrbanBubble has been useless at communicating and actioning any resolutions to issues. Please do not rent with them no matter how nice the flat may be.
Hazel · 17 February 2022
★★★★★ 1/5
TrustpilotUrbanTrouble
Most of the last 2 days without power. Calling the “emergency contact number” you speak to a different person every time who not so helpfully “logs” your call and no one seems to know anything about what is happening. Tenants are basically ignored and the communication has been dire throughout. We were told multiple times that an electrician was on the way then a contact in the building got a message from the electrician at 2am (after power had been out for 18hours) saying it was the first they’d heard of it. The “permanent” fix lasted all of 3 hours following multiple power cuts. 2 days in we’ve now been told the part still can’t be sourced and can basically expect another power cut in the near future. First piece of honest communication in 48 hours and it was from a tenant talking to the electrician not from UrbanTrouble. They think we’re dumb.
Tomas · 3 February 2022
★★★★★ 1/5
TrustpilotThis company is truly awful
This company is truly awful, never rent from them. They are horrible about communicating and do not maintain their buildings properly. I rent from them and there have been several power cuts in 1 month, and it is always impossible to get ahold of anyone to fix it.They are also a nightmare to get a hold of generally, for any issue it will take several calls and emails over the span of weeks to get it resolved.Seriously if you ever see their name in a building run in the opposite direction as fast as you can.
Carlos · 3 February 2022
★★★★★ 1/5
TrustpilotWish I could give zero stars
Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours.Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook.Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again.Stay away. Shocking company.
Devi · 3 February 2022
★★★★★ 5/5
GoogleMark has given great service on all occasions I have needed to contact him regarding any issues I have had around the premises. He is always please and courteous and very helpful. A great asset!
Fiona · 21 June 2023
Agent replied · 20 June 2024
Thanks for taking the time to leave a review Fiona!
★★★★★ 1/5
GoogleWorst agency I have ever dealt with. From the start to end of tenancy they act like no one works in the office, meanwhile there seems like over 100 of people working in the office. You will get no reply over any issues for months.
YiDen · 22 September 2024
★★★★★ 1/5
GoogleNo regard for client satisfaction or service. I have had my property with for nearly 6 years yet I can never contact the same person and now they been investigating my complaint for 4 weeks with no one accepting responsibility. Its a joke and definitely think twice before using them.NegativeResponsiveness, Quality
Meena · 21 June 2021
Agent replied · 20 June 2024
Hi Meena. We are sorry you feel this way. Our complaints procedure, which can be found on our website, allows us more than 4 weeks to investigate and respond to your complaint. We want to make sure we are not rushing our investigations and do our due diligence, for you. We understand this is now resolved. Please don't hesitate to give us a call to discuss. Many thanks - urbanbubble
★★★★★ 1/5
TrustpilotThis company is beyond help
This company is beyond help. They have been chasing me for a made up balance for 3 years. I have sent them proof 8 times. They took me to court and their own solicitor said told Urban Bubble they are in the wrong and they are still chasing me. I wish i could give zero stars as they do not even deserve 1 star.
Shaz · 16 August 2023
★★★★★ 5/5
Googlejohn is the best and a real credit to this place, keeps it so clean and fresh and just a very helpful and friendly guy in general. :)
Molly · 23 November 2023
Agent replied · 20 June 2024
Thanks so much Molly, really pleased to read that John is keeping the site clean and fresh!
★★★★★ 5/5
GoogleThe communal areas are always clean and tidy, Nick does a great job and is very friendly!
Claire · 5 September 2025
★★★★★ 5/5
GooglePleasure dealing with Rachael Leap from Manchester office - she was supportive, clear and nothing was too much trouble. As a solicitor I often dread dealing with management companies but thanks to Rachael, this matter has been a breeze! Thanks Rachael.
Louise · 22 June 2019
★★★★★ 5/5
GoogleNik from Islington wharf is always friendly, happy to help when needed and keeps the building clean☺️
Madeline · 2 September 2025
★★★★★ 5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified.
First class service and a nice friendly approach. Top marks to Mark.
ThanksPositiveResponsiveness, Professionalism
Michael · 23 October 2021
★★★★★ 5/5
GoogleAs a landlord, I had Lei looking after my properties as my account manager, I highly recommend her service， she has been efficient at assisting all my enquiries since took over my account.
曹煜 · 21 June 2023
Agent replied · 20 June 2024
Thank you so much for the review!
★★★★★ 5/5
GoogleBuilding at Parkside is always clean and Mark and Ste were excellent this morning when I needed help reading a water meter! Great service and really responsive
Daisy · 21 June 2022
★★★★★ 5/5
GoogleI Moved into an apartment a couple of months back and Urban Bubble have been great. I requested for meter reading from Ste and within the next morning he sorted it for me. I'd Highly recommend using Urban bubble to anyone.PositiveResponsiveness, Quality, Professionalism
Jason · 21 June 2022
Agent replied · 20 June 2024
Thank you for the review, Jason! It's great to know Ste was on hand to help with the meter reading!
★★★★★ 1/5
GoogleTheir lack of competence is actually quite remarkable - parcels stolen, power switched off 6 times and counting in the past couple of weeks, total lack of communication.
Ignore whatever spiel urbanbubble write in response to this review - they are a joke.
Alex · 21 June 2022
Agent replied · 20 June 2024
Hi Alex. Thank you for taking the time to leave a review. We are genuinely sorry for the issues you have experienced on site. We regularly remind residents that parcels should not be left in reception, as your building does not have a concierge service. We can appreciate how frustrating this is, and we are doing what we can to mitigate this, including liaising with the police, and providing CCTV where possible. We have been aware of the power outages, and of course understand the great amount of stress, inconvinience and frustration this has caused. We have had contractors on site for the last two days, since we were notified of the full outage, working to get this resolved. We understand that nothing we say can make this situation better, but please rest assured we are working on a fix. We currently have one of our contractors, along with a staff member on site, in the lobby to answer any questions and concerns. They will be present between 14.00 - 15.00. The power may go intermittently throughout today, as we fix the fuse behind the faulty isolator. Thank you
★★★★★ 5/5
TrustpilotGreat Service and Communications
As a new landlord I was hesitant to change to urbanbubble. I did so because at my building they manage the block and lease the apartments.Turned out be be a great move! Easy and quick, let my property in days for more money than my previous agent
Mohammad · 15 November 2021
Agent replied · 16 June 2024
Hi Mo. Thanks so much for leaving us a 5* review, it means a lot. Take care and have a great day - urbanbubble
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