5/5
GoogleCarl has done wonderful job nice and clean
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotUrban Bubble, what a dreadful company.
What a dreadful company to use. I have just had a tenant leave one of my properties without doing a handover check. Instead, they where told to drop the keys off at the management office when they vacated the property. Madness! They are very poor in communication, and when you want someone managing your property, regular communication is paramount. Please avoid at all costs, they are money grabbers.
5/5
TrustpilotEmma was a fantastic help in getting us…
Emma was a fantastic help in getting us moved in :)
5/5
GoogleDorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification!
1/5
GoogleFraudsters, pressuring directors to sign off on accounts where they've been incompetent and/or moving around money. Hugely mismanage their properties, currently failing to run a spa, leaving parcel rooms open to thieves, no concierge service, all amenities broken, intentionally shutting off bin chutes to increase pressure. Do not use.
1/5
GoogleThe worst letting agents you will ever come across... stay away at all costs or be prepared for an absolute nightmare. They ignore your calls and emails at all costs, making it impossible to get hold of them, such is their staggering sense of unprofessionalism. Do not rent through them or they will make your life a living hell.
1/5
TrustpilotThey don’t pay back your deposit!!!
They are very quick to to send you deduction calculations and legal forms to sign, but then don’t return your deposit once the final amount has been agreed and legally signed by all parties. We moved out at the end of October and haven’t received our deposit back yet. We can only ask the onsite team, who can only confirm they’ve sent it to their finance team.From someone who works in finance, this seems like incompetence and total disregard for tenants.We are considering taking them through a formal dispute or small claims court to recover what they owe us.Ridiculous service.
1/5
TrustpilotDO NOT RENT WITH URBANBUBBLE
My son rented an apartment via Urbanbubble in Salford. He left the apartment in August and is still waiting for the return of his deposit. We cleaned the apartment thoroughly and left it cleaner than when he first arrived. We eventually agreed to let them take £120 for cleaning (absolutely absurd) but are still waiting for the deposit. We intend to start a Small Claim this week against Urbanbubble for the return of the deposit as they shouldn't be allowed to retain money that does not belong to them.I would urge anyone to avoid renting through Urbanbubble.
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
1/5
TrustpilotNO DEPOSIT PAID BACK FROM JULY 2022!
I moved out of my UrbanBubble managed apartment in July 2022 and after months of disputes through TDS, they still have not repaid our deposit back to us. One advisor is blaming the landlord for the delay, and another is claiming Urbanbubble sent the money to us at the end of October (we've received NOTHING) - No valid updates have been given to me or TDS of when we will receive our money back. The relevant ombudsman has been contacted and legal action will be pursued if we do not receive it back ASAP. It should not take nearly 5 months for the deposit to be repaid to us. Avoid at all costs - Impossible to contact and complete disregard for all emails I've sent chasing up with them.
5/5
GoogleWe have two properties in Vantage Quay which Urban Bubble has managed for many years. Without exception, they have always provided a first class responsive, service on every level. Their pragmatic approach to resolving issues in a reasonable manner has always stood out, particularly Vanessa Kerwin-Royle. Cannot recommend them highly enough!
1/5
TrustpilotIncompetent, unproffesional.
As a landlord with over 25 years experience I can honestly say Urban Bubble (Sales & Lettings) have been the worst company to deal with to find new tenants. Incompetence just doesn’t sum it up. They lost the first interested tenant. They put the wrong address on the agreement (which I’m still trying to get changed), They lost a set of keys, they hang on to rent and deposit, say they’ll call back and never do. Becci didn’t return any of the many messages I left on her mobile, or respond to my list of complaints. They refuse to pass on referencing information, believing they must get the tenants permission. Even with her permission they still haven't passed it on! Unbelievable! So unprofessional.On 30th October they will be STRUCK OFF (check at Companies House, number 09952059). My fear is that they’ll continue to trade under the umbrella of their sister company Urban Bubble Ltd, same director Michael Peter Howard.AVOID THIS COMPANY. There plenty of alternative lettings agents in Manchester.I'm now forced to make a claim on their Client Money Protection policy for the tenant's deposit they won't hand over so I can register it.
1/5
Trustpilot2 MONTHS AND NO DEPOSIT BACK
Had no choice in the change over in management company and never wish to deal with them again. Over 2 months and just ignoring absolutely everything and no deposit back whatsoever. Apartment professionally cleaned and new tenants already in - nothing back despite constant chasing so avoid at all costs.Anybody having the same issues simply use DPS's 'alternative dispute resolution' (ADR) service scheme who will be taking Urban Bubble to court for failure to return the deposit and actively ignoring all communication.Also reported the relevant ombudsmen and legal action is underway. Very frustrating to go through this but compensation will be sought out as well.
4/5
GoogleI had a problem with a window leak in my apartment (a flat in a building). I would like to thank Andrea and her team at Urban Bubble: after all the stress caused, they understood the situation and took actions to solve this problem as quickly as possible!
5/5
GoogleAdeeb is great at corresponding
3/5
GoogleMark always provides meter readings in a timely fashion, pretty much with a few hours of the request every single time! 5 stars for him. In terms of urban bubble, we have been pretty disappointed with the handling of the construction work on our building with respect to communication about the delayed timelines.
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
1/5
TrustpilotAvoid at all cost, I beg you.
I cannot begin to emphasise how incompetent, useless, and terrible the team is here. I had to clean cat poop out of the carpet when I first moved into an already filthy flat, along with mold, dirt and animal hair. You wait literal months, 6months+, for things to get fixed. They have no follow up on anything - you have to chase them.Also, I moved out over a month ago and they still haven't made any moves to give my deposit back and refuse to answer the phone or emails or voicemails.
5/5
GoogleA professional management company which handles all the issues related to leasing. Questions are answered quickly and clearly. The staff which handles my case, Ms Lei Gao, deserves special mentions. Her commitment to providing exceptional customer service are truly commendable.
Agent replied · 20 June 2024
Thank you so much for taking the time to leave a review, and for the special mention to Lei!
5/5
GoogleI would like to thank Ste who works in Campbell house, he is very friendly and polite, as well good professional and loves his job! House is always in best condition and looked after!PositiveProfessionalism
1/5
GoogleTerrible management of Alpha house Northampton. No response to issues raised. Building looks tired. No maintenance. Leaks everywhere in building. No proper cleaning service. Whole site is dirty. Lifts are playing up. Front doors do not open. Subcontracted staff on site are in the dark as to what’s going on. Service charges very high. It’s a shambles
5/5
GoogleJust wanted to say how mazing Urban Bubble have been over the past two years running a process to obtain funding from the Government's fund to support the remediation of unsafe cladding. We today received a letter from UB advising that the FULL costs of remedial works will be covered by the fund. This amounts to over £11m for the development Throughout the process UB have held numerous zoom calls and sent continual letters to leaseholders advising them of the process and where we are up to. I have a number of other properties and none of the managing agents have even attempted to provide the level of service that UB have provided. Amazing service from UB and an AMAZING win. A huge weight lifted from our shoulders tooPositiveProfessionalism
5/5
GoogleThank you urban bubble. After a short discussion regarding the cleaning of the entrance, hallways and lifts at freshfields the team at urban bubble have solved the problem, Superious Cleaning Co. are doing a great job, what a difference!
Agent replied · 20 June 2024
Thank you so much for the review Rebecca!
1/5
GoogleConstant issues with communication and basic maintenance of buildings and flats that they manage. Doors have been unsecured for months on end leading to a spate of burglaries. Living within their buildings has been a nightmare for many residents.
Agent replied · 20 June 2024
Thank you for leaving a review Max. I was concerned to see you were dissatisfied with our communication and basic maintenance. Please could you email info@urbanbubble.co.uk with some details as to the issues you've faced so I can look into this for you. Thank you
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