Urban Bubble London reviews

★★★★★ 1/5

Google

As an overseas landlord, the management service provided by urbanbubble was a nightmare. Constant change of personnel, and no response at all for email sent. Tenants moved out for more than 2 months, and still not able to settle the move out follow up items. Terrible service!!!!

Pri · 24 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS - INCOMPETENCE AT ITS FINEST

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now September. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month.

Mollie · 11 September 2023

★★★★★ 5/5

Google

Amazing service and quick responses from the team at Urbanbubble. Organised, efficient and helpful all reflecting the brilliant work ethic of staff at Urbanbubble, representing the company’s quality standard both Emma and Brogan worked efficiently and tirelessly to get the case done. Best work ethic and on top of the game!

Helen · 21 June 2023

★★★★★ 5/5

Google

Steve was a lifesaver helping me after I was locked out! Thanks again.

Sam · 21 June 2022

★★★★★ 5/5

Google

Mark in Albert House has been absolutely fantasitc at taking care of the communal spaces. My guests that have visited have often commented on how clean and nice smelling the building is. Thanks Mark for making it such a pleasent place to be and live!

Joseph · 21 June 2022

★★★★★ 1/5

Google

Currently a homeowner in the Castle Irwell new housing estate in Salford. We pay a service charge collectively for a maintenance and ground works to be carried out as per our mortgaged contractual agreements. This company does not hold up their end of the bargain and have had several missed bin collections, maintenance not being carried out, graffitis not being removed and communal gardening not being completed properly.

Paul · 23 May 2024

★★★★★ 1/5

Google

Prospective tenant, completely baffled by the lack of communication. I'm motivated to rent a flat having recently relocated to the area, but no response to messages sent, meanwhile the flat has been sitting there for a month and was even reduced in price. I always wonder if the landlords actually know they could be making money, but it's because these agents are dragging their feet that they're not...Ridiculous.

Ivana · 21 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Adeeb!

When the tenants in one of our Manchester Apartments fell behind with their rent, Adeeb at Urbanbubble couldn't have been more professional and helpful with the service he provided to us. He quickly informed us of the situation and immediately approached the tenants. He kept us updated on all communications, and resolved the matter for us in a matter of days. Hopefully we won't have to deal with rent arrears again but I definitely know who to go to if we do!

Eleanor · 26 August 2023

★★★★★ 5/5

Trustpilot

I have dealt with Mohamed from…

I have dealt with Mohamed from Urbanbubble to find an apartment for my cousin and he was really helpful and responsive.

Ahmed · 25 April 2024

★★★★★ 1/5

Google

Urban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with

Noel · 24 July 2024

★★★★★ 5/5

Trustpilot

Johanne is very reliable and…

Johanne is very reliable and responsible. Good to have her to look after my property.

Kittie · 8 August 2024

★★★★★ 5/5

Google

My five stars is for Mark and Ste for always being polite & helpful while doing a thankless task of maintaining the Urbanbubble building I live in. Urban bubble as a company are not five stars however. I do not get called back when said they would. Ongoing leak in building, ongoing noise, smoke and drug disturbance in the building.

Tess · 21 June 2022

★★★★★ 5/5

Google

Thank you very much Johanne for your professionalism in your work and help to follow through on settling the new tenant in our apartment in Burlington Square. We are very grateful that a new tenant was secured in the shortest time. We truly appreciate your support and best wishes to you and the lettings team. Keep up the good work!! Kind regards, Chris Wang (Malaysia)

Chris · 17 June 2024

★★★★★ 1/5

Trustpilot

Grabbed £1050 from me and no intention return to…

Grabbed £1050 from me and no intention return to me, ask me £400 for the cancelation fee that they don't deserve at all!1. They held me 2 months rent til July, not because they couldn't get rent from tenant , tenant paid 1 year rent in advance, the problem is their account department! They just said account department did transfer the payment but don't know why failed. We have no way to ask what happened from the account department ! They said account department doesn't reply anyone, one staff told me that he don't know account department phone number, so ridiculous! If you don't keep asking them or complain them, they will never give you the rent!2. They claimed that the tenant installed a hose without my permission in the bathroom made water leak in February, requested me to pay the rental fee of dehumidifier totally £701, they ensure me the tenant understood she need to pay the responsibility of that issue and they willI recharge the tenant, they said that was urgent and need me to pay the bill first, but I found that they demanded I pay after the matter was fixed, so that was not so urgent to pay, they can demand the tenant to pay it directly! But they still didn't recharge the tenant until now as they promised. In June they even said they will only recharge the rental fee of dehumidifier £347 from tenant instead of £701( they said the apartment was not completely dry yet in February, so that they rent dehumidifier again, thus I paid two bills totally £701) because the bill was share with another apartment. I clarified with them recently, they said a staff wrongly gave me double invoice, so that I overpaid! It is nonsense! I only discovered this accidentally ! And today is July, they said a automatic system paid you the refund from your rental income (the tenant prepaid one year rent and they keep it, release to me monthly). Oh it is insane! Asked me £701 firstly and then £354 (from my rental income) , totally £1050! They just keep saying the account department didn't reply. If I cancel the contract with them, I need to pay £400 for cancelation fee, but they don't deserve at all!3. They have no incentive to protect landlord 's right when the tenant did something wrong and damage my property ! The tenant installed the hose, she uninstalled once, but found out she installed the hose again, my property is keeping risk of water leak! What tenant she is! They promised me they will arrange the inspection this week, I luckly contact them sucessfuly yesterday, they just said they emailed to the inspection team for an inspection arrangement scheduled in yesterday, but they checked the computer system there was not any inspection scheduled in yesterday, they said they wll not going to do the inspection with the inspection team , they just sitting in office for answering enquiries or sending emails. what is a nonsense answer is ! what a responsible company is! The property managers never reply emails, phone calls, if you officially complain the company , they might reply once with the useless email. Then they keep not following your issues, every time I luckly phone to them successfully, they seems to be not remembered anything, I needed to mention the issues again and again, if you don't rise out the issues they will let the issues keep going, they will not take initiative to manage the issues! It is their habit! If you lucky phone to them successfully they just check the computer and answer your questions, then they might send emails for other departments, after the phone calls, they NEVER FOLLOW UP the issues !I have sent a dozen of emails, phone calls and even complaint letter to their manager ! And I still haven't got any useful reply!! Or no reply !Anyone who had the similar bad experience, you can report to The Property Ombudsman and even the social media, as they won't face the problem actively!Horrible !

Karen · 14 July 2023

★★★★★ 5/5

Trustpilot

Very nice people especially Johanne

Very nice people especially Johanne, she help me with everything, she is a kind person what I meet until now🥰🤗

Roxy · 16 April 2024

★★★★★ 5/5

Trustpilot

Phenomenal services from Adeeb

Incredible service i have recieved recently from a particular individual at urbanbubble who is Adeeb. He is always very quick in his responses and fortunately he recoved a debt from my tenants who were in 3 months rental debt. If i would say he is life saver then it wouldn't be wrong. Confidently, i would say my property is in safe hands. Thanks very much for your phenomenal services. You're quite a star. Keep up a brilliant work.

Fiona · 31 August 2023

★★★★★ 1/5

Google

My deposit hasn’t been returned despite moving out 4 months ago. Andrew is unashamedly ignoring my emails at this point which is extremely frustrating. I’ve left the flat in a clean state and paid all the rent so I see no reason for my deposit to be withheld!NegativeResponsiveness, Professionalism

Dirie · 21 June 2021

★★★★★ 4/5

Google

I recently moved into Vantage Quay. It’s a great place to live. Mark the caretaker was really welcoming and is always cheery and helpful, we’re lucky to have him here. But only 4 stars because Urban Bubble’s legal department took 4 weeks to acknowledge my taking over the apartment, and that was with me hassling them to get on with it.

Charlie · 16 August 2024

★★★★★ 1/5

Trustpilot

Fire Door Survey Fiasco: Two Months, No Answers!

I first reached out to them about the fire door survey in early November 2023. The property management team insisted on checking with the project management team for a straightforward answer. It's been two infuriating months, and despite my persistent efforts to get an update, they have failed to provide any response! I absolutely would not recommend this to anyone! This level of incompetence and disregard for landlord concerns is beyond frustrating!

H · 14 January 2024

★★★★★ 1/5

Trustpilot

Misleading Money Grabbers

Rented a property in Spring Wharf Bath. Went back and forth many times to confirm their was electric car charging, confirmed in writing "electric charging is switched on" and that we would get a charging space.Went ahead and signed the lease as this met our requirements only to find out after we moved in that this was a lie and the chargers were not switched on and continued not to be for the remainder of the 6 months we were there (and they have now removed this from their website). We had to use the overpriced public chargers and on top of that pay for the public parking while we were there. Had we not been lied to we wouldn't have signed the lease as we would have gone for a cheaper property without this facility. Since we moved in they also increased the parking by an additional £25 a month, even though it is already £100 a month at the minimum. On top of this we paid 6 months upfront and confirmed multiple times with two different staff members that the parking and pet rent would be paid as a monthly direct debit, once moved in I set up the direct debit as requested. I didn't feel the need to check my bank account as I did exactly as was expected and knew they would be taking the money each money. However now we have moved out it has been disclosed that they never took the direct debit and instead were taking these monthly payments out of our upfront rent (which was not what we agreed to or the intended use of OUR money) leaving our account short and now want to take this as a lump sum out of our deposit. Thy have confirmed they gave us inaccurate information, but their response is "they didn't know" If you are going to rent one of these overpriced apartments, then be very careful that they are giving you accurate information and you aren't being misled into signing on false information.

Emily · 28 June 2023

★★★★★ 1/5

Google

I had enough of your rubbish promises over the phone. Never answering emails on time. The work needed in my apartment was reported last year and so far you have NOTHING about it. I pay with punctuality and got so far nothing in return apart from lies !

Tony · 21 June 2023

★★★★★ 5/5

Google

Always have had great experience with the services offered. In particular Adeeb and Zak have always been most helpful.

Usama · 21 April 2024

★★★★★ 5/5

Trustpilot

Xavier was great and found exactly what…

Xavier was great and found exactly what we needed on time

Muhammad · 10 September 2024

★★★★★ 5/5

Google

Really happy with Mark from urbanbubble and how he looks after the flats on Georgia Avenue. Is always really helpful and quick to resolve any issues we may have. Even goes out of his way to let us know when he's going on leave and how to get in touch if anything needs attention while he is away.

Lachlan · 21 June 2022