5/5
TrustpilotAdeeb has been a huge help dealing with…
Adeeb has been a huge help dealing with my queries relating to rent payments due and the tenancy renewal. Communication was great and always timely - really appreciate Adeeb's efforts.
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleMy tenants paid rent to Urbanbubble on the 13th October. Thirteen days later Urbanbubble have not paid me. This sort of delay is not unusual. The promised return call yesterday did not materialise. I will be taking the property back from them as soon as I can.
Agent replied · 20 June 2024
Hi Jonathan. Thank you for leaving a review. I am sorry to hear you have been left waiting for rent to be paid to you. Please could you email me on info@urbanbubble.co.uk so that I can take a look into the reason behind this. Thank you
3/5
TrustpilotLewis and Adeeb are very good
Urban Bubble manage two of my properties. Generally the service from them has been poor in the past, but I would like to highlight Lewis in the rentals team for excellent service during tenant searches and hand-over and Adeeb in the property management team who follows up on my messages very quickly and is proving to be very responsive and informative when trying to resolve issues with tenants. Thanks to both, please keep up the good work :)
1/5
Trustpilotwould not recommend for a 1st time…
would not recommend for a 1st time tenant, a very unorganised company i got told the day of my move that there was multiple faults and to move in the following week, upon moving in there was leaks, missing keys for back doors along with other problems that should of all been picked up on before moving in. overall the staff were unhelpful and unorganised. we found ourselves passed around teams with no one fixing issues.
5/5
GoogleI have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)
5/5
GoogleI live in Radcliffe House & Stephen is always tidy, helpful and polite. Nothing is to much trouble for him and he will always go above and beyond to help me out if i need anything. Absolute star. Thank you.PositiveProfessionalism
1/5
GoogleIt was a mistake using this company, the staff are so rude as if they are giving you the flat for free. for those who are hiring i do not suggest you hire any of the staff
Agent replied · 20 June 2024
Hi. Thank you for leaving a review. I was very concerned to read that you felt our team were rude to you. I'd like to investigate this, so please could you send an email to complaints@urbanbubble.co.uk to allow me to do this. Thank you
1/5
GoogleThe worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.
Agent replied · 20 June 2024
Hi Rhiannon. Thank you for taking the time to leave a review. I was very concerned to see that you have been struggling to garner a response from the team. Please could you send an email to complaints@urbanbubble.co.uk to allow me to rectify this. Thank you
1/5
TrustpilotAVOID
AVOID. COMPANY IGNORES ALL CALLS AND EMAILS HAVING TO RAISE DIRECTLY WITH THE TDS TO GET DEPOSIT BACK SAID WE WOULD HAVE IT " BACK IN 10 DAYS " AND THEY JUST LIE. NO INTENTION OF DEALING WITH IT AND DONT HAVE THE CAPACITY TO DEAL WITH A COMPLAINT OR PROCESS THE REFUND CLEARLY. AVOID AVOID AVOID
5/5
TrustpilotAdeeb Ahmed
Adeeb Ahmed , was very efficient in responing to our query and dealt with it immediately to our great satisfaction . Thanks Nihal ( Mas Holdings )
5/5
GoogleMark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.PositiveResponsiveness, Professionalism
5/5
GoogleJohanna, Mo and Tomi, were so helpful on my recent move. I’ve moved house 15 times and this was by far the smoothest move ever. They were all so quick to reply, honest and transparent, and reassuring throughout. Above and beyond.
5/5
GoogleMy apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.
Agent replied · 20 June 2024
Thanks Gabriela, always lovely to hear Mark and Ste are doing a great job!
5/5
GoogleCarl has fixed my blind, he is professional and great
5/5
GoogleCarl came to do some maintance in my apartment thanks！
5/5
GoogleCarl came to do some maintenance in my apartment thanks
1/5
TrustpilotDEPOSIT NOT RETURNED
I have been waiting for my deposit to be returned after moving out 9 months ago in August 2022. A document was signed by all parties stating I was owed my full deposit back and since have ignored all of my emails and phone calls. I ring multiple times every day and have sent more emails than I can remember and still no response. AVOID renting with them at all costs the experience has caused so much stress.
1/5
GoogleAbsolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!
Agent replied · 20 June 2024
Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.
1/5
TrustpilotEvil company with no customer service skills or compassion
Terrible customer service. Emails are consistently ignored and any responses only distract you until the office is closed for the weekend to buy themselves some time. Have been trying to get my deposit back for over 2 months. We were great tenants with absolutely no issues, they tried to take money off our deposit for no reason and have stalled returning it to us for months. They ignore us on a daily basis and the fact it’s taken so long to return our deposit has significantly impacted us mentally and the company has shown absolutely no compassion or care. Do not recommend at all.
1/5
TrustpilotThe worst letting agency I have ever…
The worst letting agency I have ever encountered as a landlord. My flat in Manchester city centre suffered from long vacancy period because the agency didn´t start looking for tenants until the existing tenants moved out. My emails and calls were mostly ignored. According to the last check out and check in report, it showed the apartment had no damages (as a result the previous tenants´ deposit was refunded). The moment the new tenants moved in, I received requests for various repairs amounting to GBP 700 on items that were shown as fine in the checkout and check in report. The apartment and furniture were only 2 years old. The agency never picks up calls and doesn´t answer emails. When I inquired about the missing rent payment, that was ignored as well. I spent numerous hours chasing this agency and it created tremendous emotional distress on me as I live overseas.
1/5
TrustpilotUnprofessional staff who do not do…
Unprofessional staff who do not do checks or investigations before replying. Joe from Property Letting Management requires further training to ensure that all payments receipts are checked before responding to emails. Please take the negatives reviews on here seriously before deciding to rent with Urban Bubble. I do not write reviews but my experience with this company has negatively impacted my life.
1/5
GoogleMoved into an urbanbubble property in October 2022. They don't seem staffed to respond to emails, and a mistake somewhere in the organisation meant they chased me for more than £4,500 of service charge from the year preceeding my purchase of the property.
Agent replied · 20 June 2024
Hi Johnathan. Thank you for leaving a review. I was concerned to see you weren't happy with our service. Please could you email some details to info@urbanbubble.co.uk so I can take a look at this for you. Thank you
5/5
GoogleCouldn't have gone any smoother, every query was answered, speedy replies to emails along with superb customer service. I can't recommend Urban Bubble enough, Elana dealt with me and she was excellent, easy to talk to and she cared. i'll certainly use again.
Agent replied · 20 June 2024
Thank you so much for taking the time to leave a review!
5/5
GoogleJohn and Charlotte assisting Radcliffe apartment. They were amazing and reachable. Whatever the issue we reach he is very happy to assist and fix the same on priority. I would like to give 10 stars 😊 …
Agent replied · 20 June 2024
Thank you so much for leaving a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
