5/5
GoogleMark who supports VQ is extremely helpful and efficient at all times, often going above and beyond - thank you Mark
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJohn, our building supervisor has been very helpful the last few weeks. Ive had some decorating done and new furniture delivered for my flat and he has helped me shift waste packaging and old pieces of furniture down to the bin room, ready for collection. He also keeps the property clean and tidy, where he can, and always reads my utility metres when requested. He is a friendly and very reliable guy.
1/5
GoogleSingularly the most incompetent lettings agency I have ever dealt with, from start to finish. Response is the absolute bare minimum or you just get fully ignored, when trying to get in contact about anything from broken furnishings to genuine health hazards within our flat. Awful communication and staff that just don't care.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleAVOID. If you've already made the mistake of renting with Urban Bubble and dealt with their piss-poor 'management' which is well documented in the reviews here, be prepared to appeal through the Tenancy Deposit Scheme or consider other options available to you on departure. It's hard to believe that they're acting in good faith, so don't bother giving them the benefit of the doubt.
1/5
GoogleHaving vacated our property nearly two months ago, me and partner are still waiting for our deposit to be returned, any deduction amounts have not been confirmed and they fail to respond to any emails. They refuse to connect us to anybody in that department by phone or provide any meaningful information. Appalling communication. Appalling service.
Agent replied · 20 June 2024
Hi Isaac. Thank you for taking the time to leave a review. I was concerned to read you are still awaiting your deposit return. I have asked our lettings team for an urgent update on this. In the meantime, if you need to contact us again, please email me directly on info@urbanbubble.co.uk. Thank you
1/5
GoogleI reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now December. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month. They also still charge me rent on the wrong day after chasing it since the day I moved in. They even got permission from the landlord to take it on the day I requested yet they still try to take it early and send me threats of being in arrears every month over it.
5/5
GoogleJohn was very helpful thank you
Agent replied · 20 June 2024
Thank you so much Pashtana, I will be sure to pass on your comments to John
2/5
GoogleThe letting agent was quite blunt when I sent through my enquiry. I don't feel that my questions were sufficiently answered, and they were being somewhat secretive about the contents of the "furnished" apartment. No bother, I will rent somewhere else.
5/5
GoogleThanks Lei for the assistance you provided!
Agent replied · 20 June 2024
Thank you so much for the review!
5/5
GoogleIt is still very early days for us working with Urban Bubble, but so far within just 8 days of taking over the management of 2 properties for us, they have managed to get the builders to complete remedial action on 3 jobs that our previous management firm had failed to get completed in 6 months. Looking forward to a long lasting and productive partnership.
Agent replied · 20 June 2024
Hey Richard. Thanks so much for taking the time to leave us a review. It's great too see that the outstanding works have been completed!
1/5
GoogleWorst service I’ve ever gotten in the whole UK. I seriously don’t know what they do every day. My dishwasher has been broken since I’ve moved in and it’s been a month without an update. They barely answer my calls and e-mails. Besides that, the moving in process was nothing but just handling keys. I don’t understand how your conscience is clear while all people experiencing problems with you in the comments.
1/5
TrustpilotUrbanBubble is a nightmare to deal with!
UrbanBubble is a nightmare to deal with! I'm a Landlord and they are renting out my flat in Manchester. The contract with the tenant has expired 1 month back, and they did not take any action since then to clean the house and put it on the market again. Their level of communication is so poor. I have sent more than 20 emails and tried to call every single day with no response. Their property letting team is extremely unprofessional and they provide zero value for the money you pay them. Not only that they are also holding the deposit which I need to fix the house! Stay away from them!
5/5
GoogleGreat service during our mid-term inspection by Dominic Maloney. Very professional, friendly, and easy to communicate with. Highly recommended! :)
1/5
Google**PLEASE READ** Do not go with Urban Bubble Manchester. They are quite possibly one of the worst companies to ever exist. Even if you have found your perfect home in Manchester, if the property management is by urban bubble, do not go with them. They do not respond to complaints, they do not fix problems in time (it took them over 3 months to fix a washing machine in my flat). They don't care about you or your issues. Please be careful with this company, they have made my first few months of renting awful. TRUST ME, IT IS NOT WORTH IT.
1/5
Google-100 stars if it were an option, don’t bother with these idiots! We recently moved into a property managed by them and the fire alarms blare off at random times each day for the past 5 days. All they say is we are looking into it to no change. The man on the out of hours phone was incredibly rude and even hung up after getting an attitude. When there actually is a fire, have a drink for me whilst I burn to a crisp 👍😑
5/5
GoogleKyia and Becci were absolutely fantastic throughout the whole process. Kyia sorted out my whole tenancy in around 3 days! She has helped me endlessly. I have so much confidence with urban bubble now. My apartment is beautiful and i’m so happy. Would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI meet there very nice and most kind of…
I meet there very nice and most kind of person, especially Alessandra who supported me with everything to make sure I do the things good,
5/5
TrustpilotThank you, Adeeb
These stars go to Adeeb who takes care of Falkner accounts. I have a few email exchanges with Adeeb in early this year and now. He has been responding quick to my enquiries and I feel that he is really studying every word in my mails. He is someone rare at UB who is so initiative and puts his heart on his work and his customers.
5/5
TrustpilotAdeeb has been very helpful in…
Adeeb has been very helpful in resolving the issue I had with billing cycle for my rent. A great asset to Urban bubble
5/5
GoogleI live in Media City and really love all of the amenities. The urbanbubble staff are great and friendly - a special shout out to whoever makes the posters as they are eye catching and informative!
5/5
TrustpilotI would just like to say Mark the…
I would just like to say Mark the caretaker of Brairfield Court was very helpful and courteous once again, I had a maintenance issue related to the attic and he made a few phone calls straightaway and got things sorted out for me.
5/5
TrustpilotExperience with urban bubble is great.
Experience with urban bubble is great. Mohamed was very helpful and replied quickly. The price was reasonable and definitely recommending.
1/5
TrustpilotThe worst letting agents
The worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.
5/5
TrustpilotMy key fob suddenly stopped working and…
My key fob suddenly stopped working and Mark was technically finished work for the day - yet he helped me out of hours to get hold of a new fob which I picked up very quickly! Appreciate he went out of his way to help facilitate this.
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