4/5
GoogleUrbanbubble have been very helpful in making my move-in experience smooth. Especially Alessandra - she is a star!
Agent replied · 20 June 2024
Thank you Carmen, Alessandra will be so happy to read your comments
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleNever ask these gold diggers to manage anything, they need 3 year of training minimum to realise how to do their job. If you hear the name urban bubble just run. I would be embarrassed to work there… actually feel bad for the staff as their cv will be ruined now after their recent transgressions and manipulation tactics. Never hire anyone who works here as they don’t abide by honesty and ethical principles.
5/5
TrustpilotJoe Royle (property manager) and Johanne Evans (lettings manager) - excellent service!!
We have dealt with some great people at Urbanbubble over the last few years since we purchased our first apartment in Manchester in 2018, but this review is specifically about Joe Royle (our current Property Manager) and Johanne Evans (Lettings Manager) who are definitely two of the best! We can't praise them highly enough! They are both extremely helpful and quick in responding to our questions. They handle everything so efficiently and always explain things in detail. We haven't met Johanne in person yet but we met Joe in May this year and he was great; very on the ball and a super nice guy! Both Joe and Johanne definitely get 5 stars from us!
5/5
GoogleUrbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!
5/5
GoogleCarl did a top job as always
Agent replied · 24 December 2025
Hi Kamall! Thank you for taking the time to leave us a review. Carl consistently does excellent work and we'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
TrustpilotThanks so much for Xavier’ s kind help
Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful
1/5
TrustpilotAwful
Awful, UB are unable to manage accounts, recently hit with a 334k overspend for 2023, same thing happened year before albeit 100k that year. It’s absolutely ridiculous. Can’t contact property manager ‘This email address is no longer monitored, please contact customer.supoort at urbanbubble.co.uk with any queries’They cant even spell support right in their incredulous auto-response directing to a faceless mailbox from which at worst no reply will be received and at best a response not addressing any of the points and questions asked will be sent from a mindless drone. Absolutely awful customer service.
1/5
GooglePARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.
1/5
GoogleIf I could give 0 stars I would. They will allow other homeowners/landlords to destroy your property and refuse to help, claiming they “didn’t see emails” and “it’s not their problem”. Avoid at all costs unless you want your property to be ruined and turned into a safety risk. Maybe when our floor falls through they’ll act with a bit of urgency…
Agent replied · 20 June 2024
Hi Izzy. Thank you for taking the time to leave a review. I was very concerned to read about issues you have faced, and wished to look into this. I have spoken to the team, but do require some further information, such as the building which these issues relate to. We treat health and safety with the utmost importance, so I was surprised to read that you feel other leaseholders actions have created a risk. Please could you send some details to to info@urbanbubble.co.uk to allow me to look into this. Thank you.
5/5
GoogleI live in Phoenix in Manchester City centre and the concierge service is run by Urban Bubble and they provide an amazing service here. In particular our concierge Paul Duffen always goes above and beyond in his role, he’s always got a smile on his face, a friendly conversation to be had and will help in any way possible when I have queries.
Agent replied · 20 June 2024
Thanks so much Ryan. We were delighted to read your positive comments, especially regarding Paul's efforts onsite!
5/5
GoogleMany thanks Mark for being extremely approachable and pleasant when we raise issues regarding the premises.
Agent replied · 20 June 2024
Thank you Debbie!
5/5
GoogleJohn at Parkside. John is good at what he does and he handled my request perfectly.
Agent replied · 20 June 2024
Hi Aremu. Thank you so much for leaving a review. So pleased to see John is always so helpful!
5/5
GoogleMy elderly parents live at Parkside. Ste is always friendly and chatty and does a great job of looking after the communal areas, which they appreciate.
Agent replied · 20 June 2024
Hi Dipali. Thank you for the kind words about Ste! It's great to know your parents appreciate his hard work.
5/5
GoogleI have had a lot issues with UrbanBubble management however, I have to say Adeeb Ahmed and Lei Gao have been the biggest help with my tenant and handling document issues as well. Though I have had a lot of issues with UrbanBubble Adeeb, and Lei are great people, and have truly kept me working UrbanBubble through it all.
Agent replied · 20 June 2024
Thank you so much Alara, so pleased that Adeeb and Lei have been such a help!
5/5
GoogleVery reliable agent, my property manager is Adeeb Ahmed, who is absolutely responsible and trustworthy. He update me on the flat situation regularly. If the tenant has any concerns he will proactively communicate with him. To manage the late rent payment or arrears, he will communicate swiftly with tenant to find out the details of any late payment and give me good advice to manage the situation. Very happy with the service so far
5/5
TrustpilotI have had a great deal of frustration…
I have had a great deal of frustration with this company in the past but service and support recently from Adeeb has been excellent - swift, helpful and supportive. thank you
5/5
TrustpilotLetting with Mohammed Farouk
Letting with Mohammed FaroukWonderful experience finding my new apartment. Urbanbubble provides the best quality service. Would totally go back for another apartment. Agents were top notch and really are the best in the field.
5/5
GoogleGreat Service by Urban Bubble. Shout out to Mark and Steve working on 47 freshfields.
Agent replied · 20 June 2024
Thanks so much Mohammed!
1/5
GoogleDo lots of research on urban bubble before starting a tenancy with them. You'll need to be very aware of your rights as a tenant to be able to get your deposit back from them, as they will do everything they possibly can to avoid paying out. I wasn't able to submit a review with zero stars so that's why they got 1
Agent replied · 20 June 2024
Hi Chris. Thank you for leaving a review. I was concerned to read of your dissatisfaction, and that you struggled with your deposit return. Please could you send an email to info@urbanbubble.co.uk with details of your tenancy so that I can look into this. Thank you
5/5
GoogleI’m always mostly in this building because my boyfriend lives here but mark&ste are extremely helpful whatever it comes to(especially with the rubbish as they know it’s hard when I have a 1 year old running around)and they are very polite and friendly, wouldn’t recommend anyone else to ever do this job as it’s enjoyable to come in and see their faces!
Agent replied · 20 June 2024
Thanks so much Nicoll, will pass on your kind words to Mark and Ste!
1/5
TrustpilotIncompetent accounting, false arrears notices.
They issue arrears notices for false debts. Blaming ‘system error’, I received arrears notices for my service charge. 1) The ‘overdue’ portion had been paid, but their system could not net off debits and credits. Not sure how you manage a business if you can’t manage a payment ledger. 2) They never issued an invoice for the money due. How can we pay invoices that aren’t sent?They say to phone them, but it’s straight to voicemail. No callback. Slow to email back. Incompetent, we are aware of UB withholding services due to low building management funds- if they invoiced properly and were transparent they wouldn’t have this issue. They are shady on their spending report on leaseholder funds.Don’t bother with them.
1/5
TrustpilotBad experience
I have an apartment rented out and with block management by this company. It is a nightmare for me. Service Charges suddenly increased due to overpayment to contractors and for the letting contract, money was deducted from rental income without reasons. My property was very poorly managed.
5/5
Trustpilot10/10 experience with Johanne :)
Our letting agent Johanne has been absolutely incredible in helping my boyfriend and I secure our dream flat!!Super quick and efficient with everything which is something you rarely get with letting agencies 😂
5/5
GoogleMark is very efficient and helpful, keeps the flat building clean and working
Agent replied · 20 June 2024
Thanks for the review Emily!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
