5/5
GoogleMark has been very helpful obtaining meter readings and helping with general tasks
Agent replied · 20 June 2024
Thank you so much Jorge, glad to hear Mark was able to help you!
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,109 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,109 reviews on two platforms, including 789 Google reviews rated 3.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTerrible!!
Terrible. Just take note of all the reviews. Such a toxic business with a toxic owner and their toxic wife and little crew of yes people. A poorly performing business that without legal and general would have gone under years ago. The owner is arrogant and thinks he's amazing for running an average to poor business that has been propped up by a large business.No wonder the owner looks ill all the time and depressed
5/5
TrustpilotHousing Agency-Johanne: Exceptional Marketing and Successful Rental Offer
Johanne has demonstrated exceptional professionalism and expertise in updating the marketing pictures of my apartment. Their attention to detail and effective communication resulted in a successful rental offer during the non-peak season. They showcased the property's best features, capturing its true potential and making it stand out among other listings. Their timely execution and strategic marketing strategies targeted potential renters, leading to a rental offer. Throughout the process, their team displayed a high level of knowledge and experience in the real estate industry. Johanne's outstanding performance and dedication make them a valuable choice for anyone seeking reliable and efficient real estate services. I highly recommend their services for their ability to achieve positive results.
5/5
TrustpilotJohanne was brilliant!
Johanne was brilliant got everything sorted so quickly and we secured are flat within the day, great service and polite lady- WhatsApp platform was perfect for communication too!
1/5
GoogleAbsolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!
5/5
TrustpilotGreat customer service from Rose!
Rose has been an angel and superstar.
5/5
GoogleI appreciate very much for Mark's service in Albert House. He is very responsible and quick respond. If he is on leave, he will arrange his colleagues to respond my requests. He is really follow through his work and duties. A great compliment is given to him here. Nice attitude and good job at all time. Well done, Mark.
Agent replied · 20 June 2024
Hello Dara, thank you for your lovely review - we will be sure to pass on your kind words to Mark! urbanbubble
1/5
TrustpilotNo customer support
My email about missed ‘fire door’ visit has been ignored for days now.
Agent replied · 24 September 2025
Hi Damian, We’re sorry for the inconvenience caused. Our team is aware of the matter and will be following up to ensure it’s resolved as soon as possible. Thank you for your understanding.
5/5
TrustpilotEmma was an absolute dream in helping…
Emma was an absolute dream in helping my boyfriend and I move in to our first flat together can't thank her enough for making the process so seamless:)
1/5
Trustpilotnever ever use urban bubble as the…
never ever use urban bubble as the service company.I live in Media city in Salford and urban bubble is trying to charge us nearly 900GBP quarterly as the service charge !!! When I asked them to provide evidence regarding how they worked out the charge, they can not provide me with any solid evidence. They said the figures were estimate...they are forcing us to pay even though we have told them that we are not happy with the charge .
1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. Would give 0 stars if I could.We have chased multiple times for an inventory at move in and have never received any response.We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply.Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs.If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture.They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence.We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned.DO NOT RENT WITH THEM!!!
1/5
TrustpilotWorked at the Residences in Deansgate…
Worked at the Residences in Deansgate Square for Urban Bubble, the office is a very toxic environment with bullying forcing employees to leave. One of my colleagues didn't even turn up to her "OWN" leaving party because she despised the management that much. In an office that had 5 employees when I started, 4 of them left. The cleaning staff are looked down on and extremely under supported by the management, they even hired a male ex homeless man working with 2 cleaning ladies when he had an active restraining order out on him from his ex wife!! The cleaning manager complained but was ignored as she was told "they have to watch his mental health" whilst I'm watching her mental health deteriorate on a daily basis. I would not recommend working for Urban Bubble they're a terribly unsupportive company. I was injured whilst on duty in the Residences and my manager marked it down as a "non work related injury" and they docked me £350 as I hadn't "finished my probation. Absolute joke of a company
1/5
TrustpilotTerrible disgusting people and service
Terrible disgusting people and service. I’ve been paying rent for several months without living there, because i wasn’t able to come to the country at the time due to very unforeseen circumstances. Let them know of this right at the beginning of the tenancy and have sent many emails asking them to process a change of tenancy for several new and ready tenants (WHICH THEY ALLOW, it’s in the contract and i just have to pay £50 for the switch), who have now dropped out due to urbanbubble saying they will contact them, but never doing so. They do not respond. They never respond to emails but know to email me when the rent is due. Exceptionally incompetent and sluggish. Still paying rent till this date as i type this and they still do not respond and are so unhelpful and inconsiderate, while bordering on unintelligent due to the way they respond to certain things. They are frauds and are basically forcing my hand into making payments each month when this could have been sorted out many, MANY months ago. Going to their office with lawyers soon when i’m back in the country. and they had the absolute audacity recently to tell me i haven’t paid them a dime since, when i sent them the receipts and they gave my guarantor full vocal confirmation that they received the payments (when he went over to their office due to their unresponsiveness.) Such dirty fraudulent unprofessionalism. DO NOT RENT FROM THEM UNLESS YOU WANT TO LOSE THOUSANDS £$ !!!!
1/5
GoogleIf I could give 0 I would. I moved into my property last February and the service from Urban Bubble has been diabolical ever since. We pay an excessive amount of service charge, way higher than complex’s near by and are not receiving the benefit. Window cleaning - we are contracted to 4 window cleans a year, in 2023 we only received 2. Windows being cleaned 6 months apart is absolutely atrocious, I can barely see through the window. We keep getting push back that they are looking into “more abrasive chemicals” when we have fed back several times that we watched the window cleaners do a quick once over after they hadn’t been cleaned for 6 months, it needed a thorough clean. Baring in mind as a complex they charge us £38,000 per year this service we are not receiving. Lift fob access - they have made the decision to turn on lift fob access even though we have a intercom system where we have to buzz people through twice, we now have to go downstairs and let people in anyway so we are now paying for upkeep for an intercom we cant even use. Management have responded to an email to claim they sent a poll out on WhatsApp about the fob access however me and many other residents never received this so they have presented false information to the landlord which has resorted into this decision. 42 people on the Facebook forum are against this decision and didn’t receive any comms on the matter. Management - completely dismissive, never helpful. Have to constantly chase for responses. They brought in the rules that dogs were not allowed in communal areas even though we had signed a pet policy agreement with clarion in the leasehold that pets are allowed in the communal spaces but must be kept on a lead. When complained to management their response was “this is open to interpretation and they can implement rules as and when they please”. Again, no complaints were taken on board or listened to we were just told this is how it is. We have asked for a meeting with them several times to talk about the important issues in our complex and no action ever taken. When I spoke to front of house staff they advised they were dealing with a huge amount of complaints about the fob system and had been advised by management to “send the generic email back”. When the contract with Urban Bubble is up I hope clarion/latimer strongly consider using someone else as their service has been completely despicable. They are making crucial decisions for complex’s they spend a few hours a week in when we have to live every single day with these decisions and they simply do not care, as long as they’re getting our money.
3/5
GoogleThe previous tenant moved out since the first of last October, that is, more than 3 months ago, and the property management knew that the tenant would move out (according to the contract), but unfortunately the property remained empty and without a tenant for 4 months, which led to the cessation of revenues throughout that period. For no reason...they were supposed to announce the property before the end of the contract and the tenant moved out for a sufficient period, but they did not do that!!! It is very difficult for them to respond to my calls or my questions...I hope that they will develop their services.
1/5
GoogleWe have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.
Agent replied · 20 June 2024
Hi Angie. Thank you for leaving us a review. I was very disappointed to see you have not been impressed with urbanbubble and our service. I have spoken to your property manager in order to gain some more understanding of the issues you have faced, however I would appreciate if you could please email some details to info@urbanbubble.co.uk, in the hope that I can look into this, and hopefully improve your opinion of urbanbubble. Thank you
5/5
GoogleHad a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service
Agent replied · 20 June 2024
Thanks so much Daniel, great to see Mark was so helpful!
5/5
TrustpilotReliable agent
Urbanbubble manages my flat very well, especially my property manager Adeeb, he is absolutely responsible and trustworthy. He gave me update on the flat regularly and pay attention to make sure the tenant pay the rent on time. If there is any delay of the rent payment he will communicate swiftly with tenant and find out the reason and give me good advice. I really appreciate Urbanbubble’s work and support.
5/5
GoogleMark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism
5/5
GoogleThe team - John, Tonmoy, and Dee - were amazing when we moved in and are friendly, helpful, and approachable. A great team.
1/5
TrustpilotAwful experience
Awful experience, too poor customer service and management
Agent replied · 24 September 2025
Hi Reza, we’re really sorry to hear about your experience. If you could get in touch with us directly and share a bit more background, we’d be happy to look into this further and see how we can resolve the issue. Thanks from urbanbubble.
4/5
GoogleOur flat building is kept relatively clean, though more thorough work to touch up old paint jobs would be good. I also haven't complained about this though so maybe I expect too much for them to do something nobody has mentioned. Ste is always friendly and delivers meter readings fairly promtply.
5/5
GoogleUrbanbubble have been managing my rental in Manchester for the past year since construction. I have had a positive experience with the team with quick responses to questions with Rachel and Adeeb being particularly proactive members of the the team.
5/5
GoogleThanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!
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